wifi on in the rooms on the first floor and no

website misleading as there is actually no spa available to all guests, which is implied

of free parking, nice clean room, comfortably bed

service, accommodation and delicious breakfast, surrounded by beautiful countryside

evening meal menu was extensive and choice of breakfast was superb

wifi coverage - not great in our rooms

car parking surface very rough, some large puddles when wet.

wifi slow.

frustrating that the wifi reception as intermittent.

beautiful room (102) very comfortable bed easy parking

spent 2 nights there and we have never been to such a pet friendly hotel, it made our stay even better knowing

room was a nice size with plenty of space, and easy access to a unique parking place through a patio door

convenient for dog owners with direct access to outside via a patio door from your room, vehicle parking space

the bar is comfortable and nicely decorated too with a good choice of drinks

find someone parked there when returning from trip out, to be told its probably someone playing golf

free wifi

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the

room service no extra charge

and requesting, although it is not available during the night i found it scary going through the kitchen area

the bar / lounge is great and, although there are a number of pubs and restaurants in the village of

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

i hate to think of all the wasteful laundry that will be needed

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

kids loved it

the evening meal menu was a bit limited. plus we struggled to pick up wifi

we couldn't eat in the bar area with our two well behaved dogs with us, so had to have room service

please do not say you have a gym, if is a cupboard with old, damaged, cluttered equipments.

good location right next to the a1 m loads of parking and good facilities

staff, location and the fact that it is pet friendly are the main drawing points for choosing this hotel

everything from the parking to the reception to the room is beautiful

wifi password in room was wrong

parking was a little tight as shared semi on street with the row of houses.

great breakfast warm and welcoming hosts excellent value pet

t.v. wasn't fully functional. hot water tap dismal. parking.

lovely location. friendly landlady. excellent breakfast

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

an early morning bumming noise like laundry machinery.

and modern comfortable beds kids very happy with the tv channels lol breakfast was nice and plentiful location

with two young kids, we appreciated the extra seating area and thoughtful room layout that provided both

parking was not very good, there was quite a lot of parking but it was spread around the

the wifi doesn't work in the rooms.

a mixed party of 8 the location of the hotel in relation to the superb golf course next door suited the gents

evening meal unless you book you only get a bar snack.

if you enjoy golf there s a golf course next door

wifi was shocking cleanliness was poor

make the parking a bit clearer

parking available comfortable bed good breakfast friendly staff excellent price

the only thing i didn't like was the fact that the breakfast didn't include a hash brown and the wifi wasn't

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

the separate wellness gym and pool, sauna and jacuzzi area are modernised as it is meant to be by the time of

gym and pool, dated and needs a refurb...as the sign on the door mentions its due to be done.

breakfast was superb good variety of things to pick from including a full breakfast

even sorted room service out when they were extremely busy definitely recommend if you want a great night

pet friendly (at a price)

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

would have loved laundry facilities but that s me just grasping at straws. it s excellent

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

staff and laundry

didn't try the pool or evening meal so can't comment

book a table for dinner a very friendly, welcoming zara informed that she could organise with the kitchen a

wifi could be better.

have good time with 2 kids, room is big enough for kids to run

nowhere to wash clothes. no public laundry.

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as

and modern with good facilities, shower and wifi excellent, room had air con which was great as it was hot

so not really a family room if kids are a bit older

the beds are comfy and kids are happy

i never found the gym ...does it exist

staff, reception & bar staff were so friendly, excellent service, good price & location, room clean & has

best we have had from any hotel stay ,rooms decent prob due modernising, but ye a good hotel good bar ,good

the breakfast was superb, i highly recommend the continental platter

the gym was very small

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

early check in, great location and friendly staff.

restaurant for breakfast was clean and tidy and again staff couldn t be more helpful, good options for

staff were so kind and friendly, we ordered room service and that was also fantastic and delicious

wifi was a little variable.

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

clean hotel, friendly staff, delicious breakfast, close to centre

friendly helpful staff, accessible to where needs to be great breakfast everything was spot on

good gym facilities

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

staff and laundry

i enjoyed the room service breakfast and appreciated being able to get a meal at the bar as well

the room was a well rounded room the gym was a decent facility

gym space is more of a narrow hall than a space for physical activity even though it has some nice

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

the gym and spa facilities were amazing - all staff were very friendly.

e sauna steam room pool and jacuzzi

like its just a preference, a touch, to find in the room slippers, bathrobes for using the on the spa and a

we enjoyed everything although morning room service would of been nice.

fantastic pool with the kids loved using before breakfast

probably is from the laundry but it s not pleasant

would have liked a laundry service

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

chavy types at the bar screaming kids in the bar

sadly the wifi was patchy in the reception area and non existent in my room.

gym was too cold. lights in the room weren t bright enough.

the bar was card only. cash is freedom. we need to still take cash.

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location

room looked onto laundry trollies

very spacious, the kids loved the space

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated

wifi signal was amazing & available in the room which was a definite plus

very clean (standard double) room, recently refurbished. free parking. good on site restaurant.

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

gym is annoying not being able to go right in and have to go to the desk first

the room service robot is something my kids will remember forever

there was a hairdryer, extra linens and pillows, tv and free wifi

maybe pancakes for kids,chocolate sauce etc( they are on holidays also ud83dude06)

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

the location is fab and the bar below is brilliant.

bar area perfect to have a drink watch sport and wifi good enough to be able to work a little.

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

also early check in or late check out available for 15 pounds per hour, give me a

great place and location. great decoration, and they left a gift for my dogs. very pet friendly.

good wifi

delivery & pick-up of hotel laundry in the hotel car park at 6

no self laundry facility.

like piles of dirty laundry and pillows in corridor when arriving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

sometimes could do a better gym

no laundry bag in the room, and only one shortbread on the tea tray

the laundry service was good

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room service also excellent

staff were helpful and friendly and having a laundry room helped with 3 young children

free laundry

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

the hostel has a free laundry service with washing machine and dryer

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

dirt laundry piled up on floor next lifts on arrival and leaving

woken up early by their laundry deliveries and loading

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

the spa pool was very nice and a great extra, although the showers could do with updating.

varied delicious and covering all the bases and plenty of it in regular resupply from the kitchen to the buffet

excellent big room..spa and gym brilliant. hotel tired in places but overall would recommend it

all amenities were included and all our needs catered for including both breakfast and dinner on room service

the bar is festive and the barman, jack, was friendly and super interesting to talk with

room service could have been extended to a later hour. by 10pm, nothing was available!

the courtyard has a hut with a fireplace and a blanket and that made me so happy

very pet friendly hotel very helpful staff

add ons (e.g. breakfast, laundry) not the best value for money

lovely bar area

the location to town! also the food at the bar was great too!!

the pool and gym we used the pool every day

i was not impressed by the fact that i had to pay extra to have 24h wifi in the room

more like a small apartment with sitting area and kitchen facilities

were disappointed to find that the pub kitchen was being renovated so breakfast wasn t available

lovely bar downstairs with great cocktails, and the manager is a lovely chap

there was a kitchen area with a fridge, which was very useful

i was shocked to find that the kitchen was closed

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

the little gym

the breakfast didnt have the best options

hotel staff where so polite,friendly and helpful and my friend was so delighted that you's had a gym as she

wifi was not free a little extra milk for extra cuppa tea in morning would have been in room,

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

room at the back turned out to be above the hotel s laundry facility which went on all through the night

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

choice of cooked breakfast on top of buffet continental selection

building, excellent rooms, extremely helpful staff and great room service out of hours

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

had a pizza and pigs in blankets for room service and i can honestly say they were absolutely descusting

early check in..

the wifi isn't very consistent

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

gave us a room far away from everyone else because we had kids which was good.

the mirror secured on the wall at thd other side with no sockets making it hard to get ready but bar that

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

no real room service

wifi very bad and was delivered a newspaper i didn t request and then had to pay for it

i had trouble accessing the wifi on more than one device

kids loved the pool and the

kitchen staff were excellent

hotel very near the airport the staff were very friendly my grandson loved the kids corner with toys

late check out at no extra cost.

wifi unreliable & situated only near trading estate so felt cut off