could not get wifi in room?

very stuffy, no instructions how to use anything in room wasn't made aware there was a pool or gym expensive

clean despite the bad reviews and the staff where always busy and very helpful breakfast was very

breakfast was a good as any

the gym is a treat, too

it was a faff having to get the hilton app to obtain free wifi

pool and gym with the price

the pool and spa and gym was very organised

pool was a little overcrowded due to swimming lessons taking place on sunday afternoon and the

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

staff and laundry

the room had a nice big screen tv and a strong wifi

great staff and rooms very clean . gym and pool are very good as well.

of the staff didn't understand why either) it was on the 6th floor, in a room that didn't have a kitchen, so

bed is comfy, sofabed not so much but kids were happy anyways

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

would have loved laundry facilities but that s me just grasping at straws. it s excellent

laundry shot was quite near our room which made a bit of noise

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have

quiet and good wifi

the bar was card only. cash is freedom. we need to still take cash.

steam room wasn't in use that was a shame but gym and sauna were good and clean

we had to change rooms shortly after check in due to no wifi connectivity

nowhere to wash clothes. no public laundry.

really friendly and helpful staff, free wifi, and really good free breakfast.

good wifi

rooms were perfect along with the breakfast ! 54 for 2 adults and 2 kids fantastic value

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

probably is from the laundry but it s not pleasant

however after that night we had to move into a twin room which had a weak wifi signal

make the parking a bit clearer

friendly welcome, easy parking

free wifi

wifi was shocking cleanliness was poor

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

found several items missing, such as the safe, iron and laundry requests

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

i didn't have breakfast

if you ask for early check in, you get an automated response saying they will try their best - they don t

wifi was excellent as well, hardly dropped at

great location. early check in. breakfast ok.

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

helpful staff, supported with early check in and offered to keep my luggage when i went for work

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so

also, the main bar of the hotel was fab early evening for a cocktail when we first arrived and was bouncing

like piles of dirty laundry and pillows in corridor when arriving

no self laundry facility.

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

delivery & pick-up of hotel laundry in the hotel car park at 6

wifi required setting up cloud account

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

room service was limited and over priced

wifi was really slow to use.

couldn't get the hotel's wifi to work and my room may have been a 'black spot'

staff and laundry

wifi was a little annoying in that some of the most standard web sites threw up security warnings,

good choice of english and continental /gym facilites room service if required/seating spread

room was on first floor near the fitness centre and smelled like a school gym changing room.

staff excellent friendly breakfast yummy

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

dirt laundry piled up on floor next lifts on arrival and leaving

woken up early by their laundry deliveries and loading

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

the laundry service was good

no noise, incredible facilities, spa and bar staff were wonderful

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

the room service robot is something my kids will remember forever

didn't try the restaurant/bar or the gym so cant comment on those but the hotel was lovely as were the staff

the breakfast is buffet with ample variety which is very well cooked and tasty

wifi was terribly slow

free laundry

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

laundry room has no venting

staff were helpful and friendly and having a laundry room helped with 3 young children

very good transportation nearby free laundry

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

the room was spotless and was great to have the kitchenette for the kids to have snacks and breakfast when they

upgraded room. very spacious and cozy. warm heating system. with kitchen.

staff couldn t have been more helpful with check in/check out, room service etc

the courtyard for pre dinner drinks and bar are was very comfy

room service could have been extended to a later hour. by 10pm, nothing was available!

all amenities were included and all our needs catered for including both breakfast and dinner on room service

bar was nice and quiet, amazing restaurant with excellent food and staff

friendly staff. clean quiet hotel. pet friendly.

i stood around for a few minutes while the waitress stood in the kitchen talking about the night before

bar was a lovely area decorated nicely with great choice of beersthefood was excellent

staff on reception were great, staff in the bar too

room service no extra charge

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

bonus of having a swimming pool

30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

car parking available with ev charging

the food bar not being open till 1pm

not allow a late check out and never has

no coffe machine at breakfast . they bring the coffe in the pot .

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

an early morning bumming noise like laundry machinery.

kids running around in the corridors late at night parents fault not the hotel a member of staff

loads of stuff to choose from the breakfast bar area

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

the area is absolutely not suitable for kids with the pubs and clubs within such close proximity- each time

covers i manged to knock my leg off the very hot radiator, no injury but could be dangerous if kids in the bed

for wifi was initially wrong; advertised with capital letter, however this was changed immediately

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

lovely staff and big rooms. fab bar next door with a nice vibe

clean towels were only provided on the second day after we met the housekeeper and requested room service

room looked onto laundry trollies

room ,good parking facilities were great although i didn t get a chance to use as i was working ,staff very

the wifi was slow.

the spa is so nice

was fantastic, wasn't expecting a suite, but the spa bath and 55 inch tv was a great surprise, would definitely

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

before to be given a handful and told that as we only arrived the day before we would not get room service which

everything in the hotel is excellent. i would like a more secure and consistent wifi service.

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

superb building with lots of history and charm, great location with good parking and walks

property was easy to find with plenty of parking

staff were lovely. room service was great quality. lovely hotel

more staff serving in the bar area at busy times

room was a nice size with plenty of space, and easy access to a unique parking place through a patio door

the rooms were large, clean, nice bathrooms and had parking right outside

that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either

golf availability was a bonus

am aware of high standard of hotel ,comfortable seating in bar area ,clean carpark and tidy golf course nearbye

there's no room service, no dining area in the actual hotel

the room service menu was very comprehensive and didn't disappoint

frustrating that the wifi reception as intermittent.

only complaint was the room was far too hot and the light from outside as our room backed onto a kitchen

car parking surface very rough, some large puddles when wet.

dinner and room service meals seemed expensive.we ate out .

wifi is open without any password protection for guests - represents a possible information

would have preferred a dog friendly area in the restaurant as opposed to eating in the bar area.

we used the bar and restaurant, great service very attentive staff

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

nice that it has a 24hr bar

the kids loved the swimming pool, which although small was never too busy and always quite warm.

kitchen staff were excellent

staff were really friendly and helpful, always greeted with a smile. breakfast was delicious.

all the local transport just down the road from the hotel close to the airport, and especially petrol stations

property was just what we needed. a night off from the kids and some peace and quiet.

website misleading as there is actually no spa available to all guests, which is implied

it was a nice touch giving us a welcome glass of champagne and cakes each, we had the option of breakfast being

log fire and leather sofas to sink into in the bar area

room was a little noisy from the kitchen fan - but the staff did warn me after i booked and ensure i was located

service and a great hotel, good room, comfortable bed, excellent shower and wifi that was good enough to

difficult to find the wifi code once i was in the room, hidden on page 6 of the information under internet

poor wifi service

and would definitely recommend , and specialthanks our midweek cleaner grace did an excellent room

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

parking was easy and bar was well

however the pool was nice and it was an added bonus to staying

reception staff always friendly and helpful , great facilties in hotel. parking close to hotel.

being able to use the spa facilities really made it a great

spa facilities great

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

room access through laundry and far from main entrance

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

the rooms were comfortable - parking was easy to access and the service was attentive

we were in chester le street for golf and 20 20 cricket

parking was not very good, there was quite a lot of parking but it was spread around the

handy for the golf club and durham cricket ground

the room was very comfortable and convenient for parking

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

99 gbp/ night i expect soundproof doors

pecilly for an airport proximity hotel with late/early check in/out), perfectly silent air conditioning system

wifi in bedroom was very weak

we had a nice drink and snack in bar in evening

decent priced food in the bar / 24 hour room service

for room service and with in 15 minutes the food was delivered to the room, very friendly & polite

nice location lovely staff nice bar and food

room service removed my own personal soap

you pay extra for wifi (so i didn't bother) and breakfast (which is worth it), and as a bonus i have found the