the pool and spa area is in need of renovation - i believe these are already planned for future

welcome pack would be good also with butter marmalade etc and info on the hotel and times of pool gym opening

couldn t get hot water in shower walls very thin no generic wifi for tv. no breakfast included

it was a shame the spa was undergoing renovation but that didn't ruin the trip.

was first class for breakfast, evening meal we had was the early dinner 3 course with house wine, great value

laundry service was poor

pool is great for the kids, and general hotel is lovely

the staff, pool & gym, facilities, comfy room & bed. very good food & service.

location of the property was stunning - surrounded by 2 golf courses and beautiful countryside

the food in the brasserie and tommy craig's bar was lovely

loved the fire truck bar was very cosy can t wait to book again we where in the captain cooks room this time

clear on gluten free especially cross contamination in their kitchen

location, plenty of free parking, clean room, nice hot powerful shower, comfortable bed

it was a nice touch giving us a welcome glass of champagne and cakes each, we had the option of breakfast being

it was my birthday and the staff arranged flowers, drinks, a picnic basket and rose petals on the bed

the staff were very welcoming and evening meal and breakfast great

the breakfast waa fine good choice and well cooked

bar and dining area

nothing really. if its busy parking could be a problem.

brilliant place to stay, room was extremely clean and spacious, breakfast was top notch and the owners and other

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of

pet friendly rooms that were easy to access from our car, fantastic breakfast with lots of choice

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

the bar and bistro staff were lovely, nothing was too much trouble

big, comfortable bed. early check in.

evening meal wasn't hot bar closed to early

the room service menu was very comprehensive and didn't disappoint

great service the stables restaurant and bar was amazing, food was top class as was the service

beautiful room (102) very comfortable bed easy parking

staff friendly - accommodated a late check out and were very helpful

and requesting, although it is not available during the night i found it scary going through the kitchen area

free wifi

i stood around for a few minutes while the waitress stood in the kitchen talking about the night before

brilliant staff both on reception and in the bar :)

love the fact it's pet friendly x

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

wifi wasn't free

kids menu

an early morning bumming noise like laundry machinery.

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due

loads of stuff to choose from the breakfast bar area

parking behind

wifi wasn t great and bathroom light didn t work

very laid back atmosphere, free parking, what more could you expect

wifi was shocking cleanliness was poor

quiet clean and safe. good parking.

mildly annoying not to have parking

never seen that level of care towards a pet before

lovely well appointed warm room with an excellent traditional fried breakfast in the morning

not easy to find parking

welcome, attentive and friendly staff who couldn t do enough for us and our pet dog

(not their fault) the parking bays right opposite are suspended at the moment

staff excellent, breakfast very good also

they also did breakfast to our room with some fizz and a late checkout

super friendly staff, great beers and breakfast in morning was fab

parking is a real problem

seeing laundry being brought in thru the main doors in the morning

poor wifi

wifi throughout the entire hotel

parking can be tricky

parking arrangements are a little awkward in hexham if you want to park nearby for the whole day

laundry shot was quite near our room which made a bit of noise

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

would have loved laundry facilities but that s me just grasping at straws. it s excellent

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

was friendly as usual, parking was easy

could have been comfier and the tv couldn t connect to wifi to use any smart features

but then kids were having swimming lessons when my hubby wanted to go in

needs a little touch of something ie directory room service , reception map of the place

without having to write it down), spa and beauty (rachel and megan who provided our treatments), bar staff, the

nowhere to wash clothes. no public laundry.

the beds are comfy and kids are happy

as a member the early check in and late check out was a massive bonus

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

our pet was also well-treated

staff and laundry

i didn’t want to call reception and ask for someone to sort it as it was late and i needed to sleep

lounge bar didn't last long enough

bed is comfy, sofabed not so much but kids were happy anyways

next time i will order something from the kitchen and avoid the

staff and laundry

the breakfast last year was buffet style for the hot food, but not this time

wifi did not allow me to connect to my vpn for work which made it difficult to get work done

it was all fine, didn t have breakfast or use the bar or gym.

i enjoyed the room service breakfast and appreciated being able to get a meal at the bar as well

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

which was special as this was a treat for my partners birthday then we received a knock from room service just

central location. friendly staff. availability of a gym. well equipped apartment

the bar area was beautiful, the room was lovely and the bed was very comfy

just the fact that the gym was not onsite - but we did have use of tge vermont hotel gym.

laundry dotted around the hotel as we were going to our room didn t make a first good impression

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

the location is fab and the bar below is brilliant.

gym, spaciousness of room and location to city centre

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

is excellent plenty to choose from & we like the option of a early check in ( hilton honours member) and the 1

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

easy to get your breakfast and lots of room to sit.

clean room and good breakfast.

very comfortable bed, free wifi, great location, close to the city centre

breakfast was brilliant

no one aviable to help with tray food for kids to room

personal delivery of breakfast by one of the lovely team

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

found several items missing, such as the safe, iron and laundry requests

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

breakfast was lovely

very friendly staff, spacious rooms and great location for town. nice gym also.

clean room, big shower. good air-conditioning and wifi. extra pillows available.

lovely rooms, lovely bar area and great, friendly staff.

would have liked a laundry service

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

the big problem we encountered was not being able to get to the roof top bar ,you hat to pre-book this which is

more options on room service food menu.

wifi during the week is terrible, better on weekends and it's not password protected

wifi connection was weak in my room.

great breakfast options on the morning

hotel very near the airport the staff were very friendly my grandson loved the kids corner with toys

kids area was too smal for the kids to play.

room service pizza was delicious and loved that it came in a takeaway box.

wasn't picked up on room service as we paid extra to have in room came and was rushed just piled on plate, never

staff were really friendly and helpful, always greeted with a smile. breakfast was delicious.

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

check in at 2 pm and 10 pound per hour for late check out

also early check in or late check out available for 15 pounds per hour, give me a

no bar on the premises but lots of the close by

gym, swimming pool and sauna was fantastic with the kids and the room was very spacious and comfortable

i wish there were more options on the menu for room service.

breakfast was great, plenty of choice and well cooked

it was a faff having to get the hilton app to obtain free wifi

think they had a gym membership to use gym and pool lots of foreign men made my wife and 14 year old daughter

the bar was very relaxing and the restaurant was soothing

we had a lovely meal in the library bar prior to the event and an amazing breakfast the following day

absolutely beautiful and spotlessly clean, setting is amazing in a quiet part of town, ordered room service on

the food is top notch and always hot plus a golf course right next door

the room was very comfortable and convenient for parking

very good transportation nearby free laundry

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

staff were helpful and friendly and having a laundry room helped with 3 young children

laundry , storage everything available, breakfast at cheaper price, if not included

laundry room has no venting

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room with lovely fresh laundry

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

no noise, incredible facilities, spa and bar staff were wonderful

like piles of dirty laundry and pillows in corridor when arriving

delivery & pick-up of hotel laundry in the hotel car park at 6

no self laundry facility.

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

room service

dirt laundry piled up on floor next lifts on arrival and leaving

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

woken up early by their laundry deliveries and loading

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

kids chicken nuggets were a bit spicy so kid would not eat them (world's pickiest kid to be fair

no wifi route to follow

lovely bar and rooms. spa is lush. staff lovely

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

room didn’t have time for breakfastud83dude29

point but gym equipment in miles rather than km would prefer option to order eggs at breakfast

great for early check in at airport. food and bar good. reasonable prices

wifi in bedroom was very weak

there is a good bar reasonably priced with offers on drinks on certain

when i asked for a refund on the pet fee just paid (though this fee wasn't mentioned when i booked) she finally

room service removed my own personal soap

room service was speedy and good quality

you pay extra for wifi (so i didn't bother) and breakfast (which is worth it), and as a bonus i have found the

the courtyard for pre dinner drinks and bar are was very comfy

person in the room above, who i think was taking their pet elephant for a sponsored walk around their room at

the bar was a lovely place to sit and it had outside space which would have been great if we d had

staff couldn t have been more helpful with check in/check out, room service etc

offered different restaurant however we travelled most of the day, just had room service

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

breakfast very good location was close to wedding at exhibition park

mushrooms at breakfast weren't very nice at the weekend as they were tinned, parking was an issue on the sat

very impressed with the breakfast and service, the staff were very friendly and courteous

ordered room service and the girl in the restaurant was so friendly

there was a king bed, single bed, and kitchenette

i was shocked to find that the kitchen was closed

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

wifi was intermittent

lovely bar downstairs with great cocktails, and the manager is a lovely chap

add ons (e.g. breakfast, laundry) not the best value for money

one of the few hotels that still charge for wifi. 10 is a joke!

location, excellent gym and pool and the staff were very helpful

the bidet, pool, gym - all great

staff everything you want town centre quiet room super breakfast and staff attentive, nice bar and restraunt