great location, breakfast was nice.

great bar and staff

breakfast was excellent and couldn't have asked for more.

friendly staff and lovely gym

room was nice, decent enough gym, good location, parking opposite, reasonable breakfast.

loved the fact that they provided an excellent laundry at no cost

) the laundry also became out of service (which happens) but there was no other option apart from

desk staff were very nice and helpful when we needed to use the laundry facilities- bonus the machines were free

it was great having a guest laundry to use

there are laundry facilities available

property is ideally located being right on the sea front, with lovely gardens and parking spaces

great breakfast

good car parking

location, decor, breakfast, quiet, clean

parking was easy and secure

the room was right by the laundry room and felt like we where down in the cellar

small room adjacent to laundry. lots of steps and long corridors.

room was open with big pile of dirty laundry outside door had a ring reception to get it taken away -difficult

to reach it you had endless corridors and flights of stairs leading eventually past the laundry rooms to what

food and room service was fabulous!

to be done about it but car parking was a squeeze

the wifi did not work and the phone service was bad

there is a private car park too so didn't need to worry about he parking at all

lovely clean and well equipped rooms, off road parking and great location

after the cleaner had cleaned), great check in / out times (3pm/10am), free parking, excellent wifi

due to covid restrictions there was no room service so towels etc not changed or bed made daily but understand

bath and a shower a safe and was very clean and bar was cosy

a bonus also, i loved using the pool, jacuzzi sauna ect, the food was delicious, drinks in the bar were reasonably

was a shame that there was no room service as we like having breakfast in our room

here quite often as the kids love to stay here

veiws from the balcony there was a good selection of food and drinks in the restaurant it is also pet

are very pet friendly

only thing would be room service an maybe later drinks for residents

have been great to know what was going on in the bar downstairs as there was a quiz on and it was a bit late to

tea/coffee hair dryer and free parking was an added bonus

the room was fine and the wifi worked well

amazing pool, jacuzzi steam room and sauna

could tell you about opening times of gym/swimming pool or even a menu of sorts as they provide room service

liked the facilities such as gym/pool and bar/restaurant area

parking was easy and bar was well

hotel is stunning the room was huge and spotless and very comfortable we used the spa which was also top class

we loved the room, the restaurant,spa was very good staff excellent

go out their way to make it a memorable experience and the spa facilities are the best i ve

of the spa facilities wasn't available, however this was clearly explained by a lovely member of staff

the spa is so relaxing, and the recently added heated outdoor infinity pool is unbelievable on a cold night

room looked onto laundry trollies

swimming pool & spa area well controlled and managed

was fantastic, wasn't expecting a suite, but the spa bath and 55 inch tv was a great surprise, would definitely

food was amazing. bed comfortable. spa was fine

the pool the surrounding is abit grubby needs a good clean , when swimming could see dirty

some issues connecting to the wifi

our room was big and the sofa bed was perfect for kids. tasty breakfast

lots of free parking

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking &

the hotel is a little dated, gym equipment in particular was very old fashioned.

wifi wasn't good.

good parking & room basic but fully adequate

wifi weak/non-existant.

relaxed atmosphere in a spacious bar area

there's a fairground for kids and plenty of fish n chip shops

renovated castle very good heating spacious rooms gorgeous breakfast friendly staff good wifi

the room had lots of character, and a feature fireplace

is easy to walk to the cricket ground it will take about 10 minutes and it will save you 20 in parking fees

there are plenty of rooms on the ground floor with easy access to parking if that is more suitable to your

the wifi connection could have been better

all amenities were included and all our needs catered for including both breakfast and dinner on room service

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

very pet friendly hotel very helpful staff

open wifi network is insecure.

the courtyard has a hut with a fireplace and a blanket and that made me so happy

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

woken up early by their laundry deliveries and loading

dirt laundry piled up on floor next lifts on arrival and leaving

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

like piles of dirty laundry and pillows in corridor when arriving

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

location, clean, modern hotel with bar and restaurant

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room with lovely fresh laundry

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

they left a card, some sweets and rose petals for us

breakfast was great, plenty of choice and well cooked

swimming pool facility was good but found it to be a bit small and busy but pool size was reduced due to a

room was spacious, clean and wifi working well

gym wasn't as good as i expected

excellent leisure facilities indoor gym, pool, steam room and

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required

wifi didn t extend into our room which was a shame, and a few toothpaste marks on the mirror from

the breakfast was very good with plenty of variety for all tastes and dietarys

gym has deteriorated since i last went

best we have had from any hotel stay ,rooms decent prob due modernising, but ye a good hotel good bar ,good

personal delivery of breakfast by one of the lovely team

drinks for room service ?,

the bar area was lovely for an evening drink/ meal

the gym is a treat, too

laundry room has no venting

free laundry

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

laundry , storage everything available, breakfast at cheaper price, if not included

the metropolitan i stayed in last night was fantastic, clean, spacious rooms, wifi, parking.

wifi was a little slow and unstable. water pressure for shower could be stronger

andrew was amazing and the late check out really helped us to plan our day

wifi was strong and fast

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

wifi a bit slow but good enough for emails and browsing - can't use for streaming

such a convenient location and the spa was really handy too

great place and location. great decoration, and they left a gift for my dogs. very pet friendly.

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

would have liked a laundry service

probably is from the laundry but it s not pleasant

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

clean room with kettle , coffee, tea & free wifi. comfortable bed good value budget accomadation

lighting in shower room is temperamental due to infrastructure and wifi new coverage in order

lots of parking spots, good size room

enough parking space.

wifi code wasn't displayed

also, the laundry was clean and fresh

great location, pet friendly & lovely & clean

in site free parking

great location, plenty of on street parking

wifi signal very patchy.

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

staff and laundry

lovely room and offered upgrade and early check in

we asked for a late check out which was facilitated but nothing else done to try make our stay nice after the

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

swimmy pool

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

clean hotel, friendly staff, delicious breakfast, close to centre

the staff are very friendly, and the wifi signal is strong

easy to get your breakfast and lots of room to sit.

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

i had room service and it took a good while because the dining room was busy at the same time i was told

late check out if you are an ihg member too

helpful and friendly staff, early check in and late check out for free with the ihg app

hotel staff where so polite,friendly and helpful and my friend was so delighted that you's had a gym as she

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

toaster in kitchen, no dishwashing liquid to do dishes by hand

beds were comfy, living room/kitchen was big and spacious.

lots of facilities (although we didn't use the gym, etc)

opportunity to eat there as friends had made dinner reservations but the smells coming from the kitchen were

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

breakfast and evening bar excellent

great location, lovely breakfast and amazing friendly staff

the room service robot is something my kids will remember forever

wifi was terribly slow

staff and laundry

we had room service

i enjoyed the room service breakfast and appreciated being able to get a meal at the bar as well

nothing the hotel could control. due to covid19 spa and gym closed

:) wasn't a fan of the traditional english breakfast once i received it but was still worth the money as there

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

would have loved laundry facilities but that s me just grasping at straws. it s excellent

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

nowhere to wash clothes. no public laundry.

comfortable rooms. good wifi. good desk for working in room.

so not really a family room if kids are a bit older

good wifi

early check in for ihg members. room was spotless. check-in was fast and very helpful.

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

helpful staff, pet pack included for the dog and perfect location for visiting newcastle city centre

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

breakfast was very limited for kids

poor wifi , cold beans and dated bedroom/bathrooms

breakfast was very limited for kids