room was located near to a late night bar that is very noisy until 3 am

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

good wifi connection as well

if i stayed again i wouldn't bother with breakfast , i would walk to one of the local bar cafes

location, staff and gym facilities were exceptional

restaurant was closed only the bar was open.

location is ideal for travelling with pet - suitable place to walk dog straight from hotel

the cafeteria saved the day with drinks and bar food

free parking

cheaper to buy breakfast in bar rather than restaurant (toast only)

comfortable bed well equipped kitchen

was good, washing machine and complete kitchen

there was no breakfast serve.

how hard they worked to ensure wifi with a new system.

not a lot of place in the parking

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

the pool is fantastic, the garden is perfect

the breakfast is served at your table and it is delicious and beautifully presented

i loved the pool and the garden

secure parking

very quiet surroundings, plenty of parking space and a good breakfast

comfortable rural hotel 10 mins off motorway en route to santander with secure on site parking

the owners were very friendly, helpful and obliging. excellent food. secure parking.

parking spaces were a little tricky to access as i have a large car, but not a problem.

bar was not open until 8 pm

in smart gardens with pool

was upgraded to a better room, in the annex outside the hotel, with easy access to the parking

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

tight parking

30 staff friendly pool closed spa good but difficult to book

also, the breakfast was really bad: fruits and yogurt were in bad condictions and the bread was hard

the location, facilities and staff were brilliant. the pool was a godsend.

lovely terrace overlooking pool

staff, restaurant, swimming pool, location

- parking - reception area

clean free parking available nice views

helped with the wifi and found me a restaurant that delivers to the hotel

no wifi in rooms, only communal area.

parking is very easy

the overall experience (i was traveling with 3 kids) was great

coffee from the bar was delicious

comfortable beds and wifi

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

second time i have stayed here both times mini bar not working

room only had one towel because the laundry delivery had been delayed

beautiful location great pool very good breakfast

it wasn't summer and the pool wasn't open.

i wish there was a better poolside service for food and drinks during the daytime

beautiful rooms with a view to the mountains, comfortable beds, pool

we could barely not sleep at night as a bar across the street was extremely noisy

golf course 10 minutes drive

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

service was very slow, order at the bar if you are in a hurry

bedlamp broken. poor wifi.

restaurant and ample parking

the building was kept immaculate, plenty of parking, decent breakfast, but get there early because they don

to have breakfast (9am-10am, 7

staff were astounding and nothing but helpful if travelling by moto they also have secure parking not a bad

breakfast bit too simple, only baguette with butter & jam. or packed cereals.

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

it would have been nice if the bar had been open during the day to serve tea/coffee

however a snack or a simple room service could be an easier option

there was no bar, restaurant or room service facilities (they appeared to be permanently closed)

it means the restaurant and laundry close on the weekends and holidays

no 24 room service

no complains. perhaps the gym could be somewhat better equipped.

property claims to have a sauna and gym

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

really good breakfast

a peaceful, semi rural location. welcoming hosts. well equipped room. free parking.

wifi

exceptional breakfast! very fresh and delicious.

breakfast was delicious and filling

excellent room, comfortable bed, clean bathroom, enjoyable breakfast, good free wifi

the bar area was very comfortable

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

mention of wifi at check in

even had a gluten free section, movie room, fireplace, walking distance to a small playground for kids, gameroom

room service even though it was announced, very little chairs/hammocs in the swimming pool area, no electricity

good service, at checking in, only hand over the keys, no other information about breakfast, wifi, typical stuff

the pool is covered but not climatized so it was not open - nov 3z

pool, short walk to the bus stop

location, receptionist, parking, good space, big enough.

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

the terrace could be cleaner and wifi could work better.

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

fantastic value for money and being allowed to take our pet cat and keep her in the room

high-speed wifi. close to city center.

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

clean rooms and friendly staff, good quality hotel good wifi

room service never answered the phone when i called to order dinner.

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

laundry pickup to early (around 6:30) and the driver is not very smooth.

we entered the room there was a smell like smokers had been there - or old laundry left too long

very clean, extremely quiet (pool was still closed), great staff, huge free parking lot

used the gym a few times and it had what i needed so it was great

super small lift. the gym is far from a decent state.

staff is very supportive, and the rooms were super clean and every day we had room service

big rooms. laundry service was excellent.

wifi can work poorly sometimes

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

the wifi speed can be improved

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

no restaurant no room service

room service was absolutely unacceptable

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

hotel had no restaurant or bar facility open

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

breakfast was fine, good coffee

my ps5 to the wifi and the tv wasnt a smart tv so i couldnt access english channels for the kids

suite with kitchen and jacuzzi clean and comfort bed excelent mountain view 7th+ floor free parking garage

machine for water or a drink, which is incovinient if guests return late at night, when the bar or restaurant

the wifi didn't work very good.

delay of room service for cleaning , may be it goes to afternoon.

gym closed at 11pm

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

clean laundry

also no laundry service even though it says there is one

enjoyed the coffee bar and the breakfast was good value for money

staff was super friendly and welcoming. it was super clean. breakfast was also excellent.

limited parking. no room service.

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

very good and cheap food from room service

great facilities, good bed, great sauna and gym

breakfast did not open until 8 and the bar was also not open, so it would be nice to have an option to get

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

coffee / drinks bar appeared to be permanently closed

wifi was non-existent. very bad for business

very clean, great breakfast

free parking outside the hotel, calm surroundings, very quiet at night

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

not open after breakfast and no bar

apart from excellent breakfast no dining options

free parking. close to tram station to access madrid

laundry service is very expensive and charged per

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

they all have excellent customer service skills that go above and beyond and raise the bar of expectations

excellent rooms and amazing views. spa was wonderful and gym was well equipped.

wifi coverage is worse than poor, and i think that it is very poor that hotel guests cannot use the

laundry facility is costly. no provision for washing underwear and drying.

breakfast and wifi speed could be better improved.

the wifi was poor also the breakfast was poor

a day for wifi is from the last century

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

clean (u do hope they know to appreciate their cleaning lady) and was in a very good shape; wifi worked fine,

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

wifi was strong, it is close to a metro station and the bed is comfortable once you get over the

the pool is fantastic and the entire facility has so many extra rooms

wifi was only available in the room

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

the cleaner were cleaning the room for 4 days and did not clean the cups of coffee we got from room service

staff was very helpful. great location, very central. wifi was excellent

very annoying when you have little yelling kids in the opposite room (i have to say

the spa was not available

> no iron device in the room. > laundry pickup , you need to give it to reception.

very nice hotel close to my work good breakfast nice swimming pool

there was a sheer lack of room service- they did not even bother to replace the towels

the hotel lobby and bar very nice and modern, the restaurant very good space and the food delicious

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

do not request for laundry service, your clothes will be ready in 5 days

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry service is tremendously expensive

laundry facilities were a

was not allowed to stay in superior double room with two little kids (1 & 3 y

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

although spa is closed (covid) it could be better maintained (clean, cut hedges, remove

no pool, no spa, no gym, because under construction

comfy bed friendly staff good wifi local shops

gym equipment broken and old, tv doesn't work in the gym

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

a laundry room where i could do my own laundry would have been nice.

the room was spectacular, the pool and lounge area was perfection, the gym facilities and the overall hotel

find the numbers for reception or room service so had to go down and ask

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

was no microwave in the room to heat up food, nor was there a place to dry the laundry

also pool is available

wifi is very limited only to one device

the pool is outdoor and seasonal, so it was closed

24 hours room service food was horrible and very limited options and no vegetarian option only una sopa or

great bar and restaurant

swimming pool was a bit cold

be great if microwave facilities to heat food available/provided by room service/ hotel kitchen

nice gym

in house laundry offerings are useless when only staying one night and we stayed at 3 hotels in a row for

the hotel restaurant is still closed due to covid, so room service was not possible

while we were in the room so i have to say soundproofing is good, no complaints about the wifi (on the contrary

everything good .wifi poor.

although room service for dinners was available, for a solo traveller in a twin room there would be space at

rude room service, asked me to come down and get my own order.

5 mins walk to metro and refe station excellent location and restaurant was really good, so was room service

the bar and dining room are small but cosy and staff is friendly, food is good

doesn t have gym

wifi is high speed

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

location was great for proximity to chamartin train station. good restaurant and bar on site.

good bar food and welcoming staff

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

everything went well staff was helpfull for my kids

gym is really poor for those who work out everyday like me

would have been good to know that the pool was shut before we arrived

expensive breakfast, 11 euro was way too much.

no room service and pool wasn t available

staff were so friendly, pool was great, close to plenty of restaurants, 15 minutes in a taxi

the free wifi wasn't particularly good.

excellent location, great check in and check out. very helpfull staff. great breakfast.

room decor is tired - restaurant/bar/ room service menu is too limited

good value for money, clean, comfortable, room size and gym.

10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar and food

i was woken by this service being offered and a better way of collecting laundry might be worth considering

also added bonus of laundry pay machines around next block

i aske if room service was available , and was told no

very safe and attended wifi: free close to nice tapas bars

the rooftop is great too, with a pool and bar to chill

a nice pool on the roof, and a small but usable gym on the ground floor

room service menu provided in the room wasn't actually the menu

the rooftop swimming pool, the breakfast, the room

lobby bar closes too early for a hotel

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

the breakfast, the pool, ideal location for the bernabeu

amazing lobby. super strong wifi. loved working among the books and enjoying coffees.

pool and bar staff need to be better organised

plunge pool was not open