found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

aircon wifi parking lovely leafy location clean towels and

fantastic value for money and being allowed to take our pet cat and keep her in the room

wifi had some downtime

high-speed wifi. close to city center.

staff is very supportive, and the rooms were super clean and every day we had room service

clean rooms and friendly staff, good quality hotel good wifi

a lovely restaurant bar beside hotel (castizo)

no room service

room service never answered the phone when i called to order dinner.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

very close to shopping malls and good fitness club

room service was absolutely unacceptable

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

hotel had no restaurant or bar facility open

bar does not open at night and little choice for dinner

it means the restaurant and laundry close on the weekends and holidays

property claims to have a sauna and gym

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

one of the plates in the snack bar was quite low quality for such a place.

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

laundry pickup to early (around 6:30) and the driver is not very smooth.

we entered the room there was a smell like smokers had been there - or old laundry left too long

the worst of all was so called wifi, the speed of dial up was faster than their connection, really really poor

swimming pool outside, i couldn t expect more with this price, it s madrid

used the gym a few times and it had what i needed so it was great

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

13) on the site, it says laundry facilities and massage services

only problem is that the bar and restaurant only open mon - friday

the noise , we needed to left and they still charged us , was full of kids , running a noising

a large hotel, huge rooms, conveniently located near the highway and outlet, free parking.

promised free parking was available and wifi was also free and acceptable speed

coffee / drinks bar appeared to be permanently closed

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

lobby, bar and common spaces in general perhaps they should start thinking about renovation.

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

apart from excellent breakfast no dining options

the free wifi is good. i used for working remotely.

the parking at the hotel is very spacious and free

free parking. close to tram station to access madrid

was literally in the middle of nowhere and no bar or leisure around

big rooms. laundry service was excellent.

wifi can work poorly sometimes

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

parking, comfortable beds, good wifi, excellent breakfast. location was perfect for our needs.

the was no room service option either

in smart gardens with pool

eat go, there’s is also a commercial center only 11 minutes walking where you can go with the kids, shop eat

loved the pool and the breakfast room

the gym does not have a functioning treadmill. the breakfast was poor quality with

the hotel is located close enough to town too walk, but parking is also very convenient

parking, cleanliness, friendly staff

very good - pet friendly and room very good, with built in shower

breakfast was good and the price was very good if you think on everything that the hotel provides

large spacious comfortable room. great secured parking.

no bar or restaurant outside breakfast hour

wifi had good moments and really bad moments

place looks well maintained and no issue with parking

parking spots are very narrow for modern day cars

bit hard to find. a good travelling hotel nice breakfast.

breakfast was very good and with large variety

comfortable, nice staff, good breakfast and a small gym

no restaurant or bar facilities at the weekend

bad room service

cost for pet

no bar or restaurant on friday and saturday

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

the sauna and gym are also really nice

nice room, nice gym, great rooftop terrasse!

breakfast was good, room clean and big, close to the park and subway.

laundry facility is costly. no provision for washing underwear and drying.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

breakfast and wifi speed could be better improved.

there was a gym

day laundry service

the wifi service was also very good as well as air conditioning system

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

wifi offered free was an unsecured network

no way to work comfortably with a laptop, and the wifi was on&off depending on who knows what

location, fantastic staff, good breakfast, clean and comfortable

the bar staff is awesome

drinks served by pleasant bar staff

no gym, bed was too hard, no iron board

property was clean and the staff were great. bar man was lovely.

onsite laundry was available

the hotel does not offer a self-service laundry, which is essential for longer stays.

was excellent and helpful the location was close to everything having an indoor swimming pool and gym was very

rooms were good size and comfortable bed and travel crib came with cute bedding and kids set

friendly professional staff, clean room, fast room service, fast and easy booking

the cleaning room service excellent

use of the pool (pool is indoor only) was weird, had to be booked and only up to 40 minutes a day

if there was an offer of disposable underwear for spa this hotel was 10/10

kids were not allowed to go in the pool after 2pm (first time for me that i hear about

the room service food was amazing, limited, but still amazing

laundry really takes 2 days- this is not something that you would

evening reception staff, gentleman on was not helpful when l tried to order room service

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

the room is big with simple kitchen and supplies

wifi kept disconnecting sometimes and took a few tries to reconnect, but other than that the wifi

they do not have washing machines or laundry service

i didn t like that they didn t have a laundry service. they also didn t have room service

wifi required to sign-in via a web interface

the breakfast and bar services are commendable

there is a decent desk and good wifi

in house laundry offerings are useless when only staying one night and we stayed at 3 hotels in a row for

in the bar one evening, i spilt my drink

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

nice, friendly and helpful staff - absolutely clean - fantastic breakfast - metro station cuatro camino just a

no swimming pool.

the wifi functioned well

no room service available

the room service food was really overpriced and not that good.

wifi kept cutting out and no english channels on great television apart from stock market not even

room service is outsourced but an excellent service delivered in a lovely box by a very smartly

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

the 24-hour gym

unexpectedly very big and nice room with mini kitchenette , bath tub and shower

we had booked this hotel purely as it had a pool so disappointing for the kids

breakfast and laundry

was great, but i recall the hotel laundry services to be quite inflexible with timing

laundry is very pricey

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

you have the chance to have late check out but depends on the availability of the day

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

very good wifi (1st floor)

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

room service was somewhat limited

location, room service was excellent, receptionist always very kind and friendly

i came with 2 kids, we wanted to go to swimming pool, it was the reason we chose your hotel

clean , wifi and breakfast

excellent continetal breakfast

closed pool.

the wifi was completely unusable on some days

very spacious,the pool,the gym.

bar and resturant was very expensive

breakfast is in bar near de hotel, so you have to go out.

full kitchen is definitely plus for traveling with kids

was a little old fashioned, so there weren t as many outlets as you d expect or as good a wifi connection

the hotel offers fast, free wifi

full kitchen is definitely plus for traveling with kids

you should not knock the door and ask for laundry in the morning

laundry service was amazing!

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service

i also had problems with laundry service, they have returned my clothes not cleaned and not washed only steamed

very small rooms, laundry and iron services (need to wait few hours for the iron)

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

perhaps access to gym and spa via the main hotel lobby as well as outside access.

best hotel,staff,brakfast,gym,spa late checkout :)

beautiful and we have a nice view on plaza espana also the rooftop is classy with a medium sized pool where you

laundry service but pricing was unclear for some 30 items

we asked for laundry service and they just forgot about it

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

but tea / coffee was available at the bar downstairs in the lobby

very weak wifi in rooms.

laundry is too expensive

from early in the morning you could hear the wheels of the laundry baskets moving through the corridors waking

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

room service food looked like warmed in oven

room was quite large, clean, wifi very fast

appreciated laundry service

works, big shoutout to the complimentary wifi it just works perfect

air conditioning is perfect comfortable extra large double bed perfect lighting in the room fast room service

the rooftop/pool area is not fit for kids

the pool is also very small, more like a plunge pool and the wifi wasn t the best

bathroom had minor issues. wifi not working 1 out of 3 days.

booked family room for 2 adults and 2 kids (17 and 15)

the location, room size, wifi

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

weak wifi

check in to check out only one complaint-no kettle in kitchen

very good hotel for very reasonable price. good breakfast. kitchen in the room.

nice location. good room kitchen is a bonus. good staff and also wifi.

wifi connection classified by smart phones as unsecured

having a small kitchen

3) laundry and minibar are outsourced to a vendor

the gym

room condition and space, great breakfast, excellent customer service from the hotel staff

the shower curtain would be helpful, the gym is just cardio machines not a real gym

room service was not good

the gym facility was good, gym equipment were updated

nice lobby, gym was basic but decent

great location and small gym

wifi, tv channels, lift good: cleanliness, bathroom, narrow corridors leading to room, fitness gym

wifi wasn t working the first day but they fixed it within a couple of hours

pool. spacious modern rooms. excellent breakfast

room restorant spa were so good

wifi could be a bit sporadic and i managed to get it on my phone at times but not my ipad

the pool, spa and location

baths need slip mats for climbing in and out of the shower it was slippy for us and the kids it would be

not iron my shirt and laundry service never came despite chasing

they do provide laundry/ironing services but would have liked to have known this beforehand

only laundry service

there's laundry services but if there are washing machines that can insert coins, that will be even better

for ironing of clothes you are required to use laundry service & pay for it

there is laundry and food shopping within walking distance

would have been nice to have laundry & gym facilities

an internal restaurant for meals (but there are excellent ones in the surrounding area) and the breakfast is

good location, clean rooms and very good breakfast.

very good location. rooms were very nice and clean, breakfast was really nice too.

photos hanged and used suggest that this is more of a love hotel than a hotel for a family with kids

the gym facility is too small

no gym

milk in the room or normal teabags but when i called room service they brought some up for me

customer service for room service

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

wifi worked well

pool available

the pool is fantastic and the entire facility has so many extra rooms

wifi was not outstanding; not available in parts of room

gym from the 70's

breakfast buffet was tasty and convenient

centrally located. friendly staff. the hot spa bath was a real treat.

location is excellent, as was the ground floor tapis bar and outdoor street cafe

expensive laundry

laundry service because of national spanish holiday - nowhere else in the world would a top

location, decor, staff, breakfast, laundry

i didn't get my laundry until i had missed a full day

the charge for laundry was quite expensive in comparison to other hotels we have stayed at.

there were kids running and yelling in the hallway and on the stairs for hours

the kids were running throughout the whole floor at night

the hotel accommodated us for early check in.

even with kids, it was a very comfortable, easy walk everywhere

location, good reliable wifi, sound-proof windows, plus a fine breakfast and a fair price

despite following up multiple times, the hotel delayed investigating with their laundry provider for over a

pool was closed despite hot weather. room service staff slow at bringing a sewing kit.

the price and the pet conditions it's not clear and very expensive

free foosball!!! i had great time playing foosball bar with my kids

price for the pet and additional taxes for it ( room taller for the pet +10 and this information arrived at

great same day laundry service

no laundry

rooms not all that soundproof. no guest laundry facility.

no bathroom or in room slippers, laundry is quiet expensive

laundry service accommodating even though they were unable to remove the stain on my dress

not really helping to reduce unnecessary laundry

they can be more better in room service

loved the breakfast, the shower, the comfort of the bed, the little balcony we had connected to the room,

the breakfast was healthy and very good as well

the location is perfect, a lot of options for breakfast,

lots of nice restaurants and laundry nearby

had the breakfast once which was great

reception staff were so helpful, did offer an upgrade on the room for a small charge and did an early check in

excellent communication support with a small mobile wifi

wifi worked all the time

supermarket across the road and laundry service 3-4 doors up

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

didn t operate properly and wifi kept dropping out

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i

this hotel if you are traveling with celiac people, they have many gluten-free products for breakfast and various

also our laundry was late and almost missed us before check out and staff seemed bothered when we

wifi connection was really poor (fine for emails not enough for video calls)

there is a rooftop bar with a pool, but pool were not open when we were there

breakfast is delicious. the pool is very nice.

s a great base to see the city from staff were lovely my only complaint would be the breakfast was far to

we needed big room nice bed air conditioning worked great staff super nice great breakfast free parking

was clean, all staff were friendly, helpful and very efficient, good variety of food for breakfast

size was great, the staff was very friendly and the parking outside is a plus for people that rent a car or

wifi connection was poor on the 1st floor

nice to have a bar and restaurant in the hotel since there isn't anything else outside around the hotel

great locations just by the opera tube stop. lovely roof top pool and bar.

the breakfast is delicious

charge for water when you order from the room service, and they don t have staff to carry a luggage

wifi speeds could have slightly been better, nothing much to complain about.

i did not have any breakfast.