laundry service was super-fast though it could be a bit more accurate

gym is open air - may be too warm for some in the summer months.

was no room service one night because apparently the restaurant nearby was undergoing alterations

no gym

nice little bar downstairs, good house white wine

the wifi doesnt work properly and you cant access google

say something: room service needs learn to make cappucino and expresso as both are offered by its italian

hotel is everything but pet friendly, dog is not allowed to walk anywhere and must be hold in hands all the time

room service breakfast did not come before check out

buffet breakfast was very good! the nightly turn down service was great

excellent room - spacious with lots of light. friendly staff, good breakfast. excellent location

breakfast is super

the room service maybe needs a bit of updating.

fantastic breakfast

location and excellent breakfast included. big clean rooms with turn down service.

there is a nice bar at the entrance level, a bit small perhaps but well stocked

nice location + restaurants + shops + metro nearby 'serrona' + nice gym basic equipment + really recommended

the hotel gym is just a small room, i would like it to be better equipped.

staff were very friendly, the pool was great

bar area was cozy and convenient

i went to bed i felt a weird thing in my feet and then i realized it was a huge sticker from the laundry

the laundry service is not available on weekends

it was nice to have a mini bar in the room

good gym good location

wifi was good

com that it is available no laundry services during

mattress was uncomfortable personal belongings taken from room: laundry bag with dirty laundry inside was taken

not all the staff speak english laundry and room service not available all the time

the hotel is apparently pet friendly - however on our second night we were rudely woken up by barking dogs in

staff were great, the bar & food was great, the room was great, the location was perfect

price of having laundry done. did not see price list in room

amazing breakfast and the bus station is just few meter

my kids complained about the sofa bed, they said it was too hard and too low

there was no room service available during our stay.

v was a huge bonus as kids were able to watch cartoons in english and we were able to watch movies at night

close to good coin operated laundry

an iron, laundry service bag) but when we advised reception, the items were promptly supplied

i guess covid makes things difficult but to have a room service will help a lot.

wifi best i have had in a hotel

friendly staff. great location and great for kids with bunk beds.

this is gross & a lazy laundry contract

the gym was poor only 3 pieces of equipment

location, recently refurbished, well functioning a/c, small but versatile gym, free minibar with water and

everything great hotel and great location. great breakfast. friendly staff. very clean.

staff accommodated me with a late room service request and found everyone helpful

the breakfast was better than i expected

wasn t an on-site bar or room service

and helpful, the rooms are clean and a very good size, breakfast is a wide range of food, and the gym is very

a bit too simple breakfast for the price, no salads. still it was sufficient and tasty.

we arrived at 5 am and they offered us an early check in (with extra cost)

clean rooms, lively lobby, amazing breakfast, great location

bed, mini bar and bathrooms

location , the rooms and beds ,pet friendly, restaurants and the service was superb, everyone at the hotel make

it doesn't has swiming pool

gym could be a little more complete on the weights side.

room service and laundry services were very convenient and expeditious

very confortable facilites, service could not have been better. breakfast was delicious.

unactractive bar missing atmosphere

breakfast buffet was filled with fruit

luxury, great rooms, comfy, well equipt, loved the bar area and breakfast, excellent stay

breakfast was a delight

breakfast exepsonal, one thing that i did not like were the pillows, but i asked to chanded them

the gym was good equipped but very small

the quality of the room service food

i hadn t seeing the pool or spa area so, i cannot say anything

there was also a problem with laundry

we walked to the cultural attractions, plenty of interesting shopping nearby, restaurants - nice bar nothing to

superb location great bar wonderful service

good bar and great drinks and bar food

y & professional staff, very good hotel restaurant for both dinner & breakfast, great coffee , located in best

luz our housekeeper she made sure our laundry got done under the gun excelent kind multi lingual staff at front

the location, the laundry

breakfast was wonderful and nice the hotel close to metro station

also, i am not aware of how room service or any other services work

breakfast excellent, wide variety of choices

the room service people were truly kind & helpful in anyway they could, which said a lot about their

the rooms, noise, gym, breakfast.

the gym was not available

the bar (with local cocktail) was a highlight

laundry is extremely expensive!

need more facilities in gym . atleast need to add a rubber mat .

location and pet friendly!

the gym was disapointing

gym is not great

great friendly staff. delicious breakfast.

location. hotel has own garage. accceptable breakfast. staff very gentle.

would have expect to have a complete gym, meaning equipment was missing

they have a nice selection of buffet or menu for breakfast and the hotel is very modern

very nice room, comfortable bed, good a/c and wifi, and a very good breakfast (free nespresso coffee

the laundry service very expensive & we couldn't use our terrace.

the lovely spa treatment

by the night porter); the reception people were very friendly and efficient; those in the lobby bar and serving

small confined pool area and quickly gets crowded

lovely food both room service and breakfast

used laundry service, clothes was not ironed well and not delivered in properly way

experienced a few service mistakes, the wrong laundry delivered and several hours late, room being cleaned with

the spa is wonderful as well

room service was limited

the choices of room service menu is limited

rooms have big beds with crisp white sheets, the wifi is good and the staff are charming and helpful

location. wifi good. quiet. room high ceilings. ac worked well. has all the amenities

rooms are not soundproof. wifi not well working.

my tv wasn't able to connect to hotel's wifi so no smart tv capabilities

location, flexibility in booking, room service

great breakfast

couldn t order room service before noon. no other issues.

location, breakfast, all!

working there dont help us searching places to go for dinner or lunch, they look like school kids

we ended up having our 2 kids (14 and 10) stay in their own room on the same floor as of but it was very nerve

we had a balcony and it was great for drying laundry

minibar, tv, iron, and laundry available

in-house room service offered

the room service was terrible

the room service started very early in the morning and this disturbs the people sleeping in the

wifi doesn't work on any apple products - i was told that by reception managers

the rooms were spacious and comfortable, and the bathroom just set the new bar for cleanliness for me

the towels were not changed, neither were the toiletries and mini bar after our consumption

the room service was good too, when we ordered coffee to the room it arrived quite fast

wifi worked perfectly

there was an issue with laundry getting lost and they handled it very well, thank you again

the spa and gym were great although i did not have time to use

the spa and gym were great although i did not have time to use

great ambience in the cafe bar with live music in the evening

are well decorated, breakfast very nice, top floor pool was nice in summertime, massage at the spa was amazing

pool did not smell nice

the spa and gym needs updating , a bit tired

room service being delivered at midnight only we never ordered anything they came to the wrong room

the gym was very small. needs improvement - better equipment

1st floor we heard loud club music until the early hours swimming pool was more of a plunge pool gym was tiny,

hotel has the most awesome gym

style service gym and pool

the gym and spa it's one of the best i have seen in a hotel

the roof terracee bar and pool are fabulous

this is not applicable to my amazing experience at wellington hotel and spa in madrid!!!

location staff excellent sent my clothes for laundry and it came perfectly folded loveee this hotel

room service was very limited

was no mention that there was an extra 20 euros for the pets and also, there was no reply to my email regarding

gym could do with a little more equipment and the pool is only small but only minor gripes

bar too small - breakfast average - also times of opening in the bar & room service unrealisitic

good wifi and ac

clean, a/c in the room, small but tidy, close to metro station, good wifi.

there was also no wifi when i arrived but they fixed it the next

wifi was working well

wifi

third party room service available, and laundry service too

wifi not good quality

terrasse on the roof top, coffee tea juice and biscuits available for free, excellent wifi, quiet room, nice

was able to secure a free early check in due to flight changes - thank you

great location. very clean. wifi was very fast. room had a nice balcony.

wifi was working strangely that could be improved

there is a varied room service in the hotel

cleanliness, every day room service

wifi could have been a little better

wifi has improved as has the decor, at least in my room this trip

coffee in the morning was only available from room service and when arrived was always cold.

fast wifi at all areas of the hotel

water in the mini bar would have been welcome

i was able to get my wifi details and do a bit of work in the lobby while i waited for my room to be ready

there supposed to be room service however they never answered the phone

as i'm traveling with children laundry services end up being exhorbative

while the hotel supplies free wifi, the speed in not great and the connection is not very stable

roof top bar was a great place to go for a drink

great pool and terrace!

such a treat to go for a swim every day with the kids before going out exploring the city

the room service menu was very poor

kitchen service / veranda service too slow and not professional

breakfast was excellent

is a beautiful hotel in a great location with great facilities - lovely restaurant and outdoor bar terrace spaces

gym was just ok, could have been better and maybe a pool on the rooftop would have given this hotel

also laundry close by

old-fashioned in the best sense: bathrobe, slippers, laundry bag (so rare these days)

noisy due to rubbish collections during the night, late laundry truck delivery to hotel

small bed, complementary wifi was only ok.

besides, hotel doesn t provide any room service as it serves breakfasts only

no iron at the property, and no laundry service daily amazing haa

when i asked room service, they said every guest gets one set of towels, even though i have paid for 2 people

also the wifi connection was absolutely ok

a late bar or fridge in room

there is a bar next door, with loud music till 2 am in the morning :-(

i tried to find out, but doors to the spa was closed at all times

breakfast not great

we were offered a room on a different floor for the kids which we would have preferred not to

breakfast was simple, yet well-executed and delicious

1 person serving breakfast for everyone - hence, quite slow with the hot dishes

only thing i can think of is that the wifi was a little slow at times

room service is great

location, staff was exceptional, breakfast was top notch, loved the decor

really good breakfast and bar menu - so good we stayed in to eat there despite being in such a central location

fabulous rooftop bar to unwind after a long day

the laundry service was quick

location, friendly and lovely views of madrid. we had a great dinner by the pool!

room service are very good but supply too few towels - we would especially request one extra small

the breakfast was a bit price eur 22.00 per person.

the wifi was very fast and during my stay up 100%

also, there was a mixup in laundry but it got sorted out at the

should be a possibility for the gast to choose to use more days the towels or to send them to laundry

nothing like the rooms in your photos run down dirty expensive for the standard of room 130am laundry delivery

oversight by staff member not submitting our laundry was bit disappointing.

communicating with the staff in english and due to misinformation when i asked about how the laundry service

gym and pool is not 24 hours

the spa and amenities were extremely clean and tidy

we really enjoyed breakfast every morning here

gym and pool is not 24 hours

beautiful rooms & excellent breakfast & restaurant. very good service too.

no kitchen facilities of any kind laundry was expensive better off to find a laundrey matt

generally wifi was good but sometimes it was slow when i tried to do some work from the leptop.

having wifi access proved to be inportant as the old thick walls barely let pass any 4g signal to the room

although it was small, it was clean, had everything i needed and wifi was great!

wifi in the room did not work.

laundry service was reasonable and on time

location, gym, and pool.

and a massive terrace and use of rooftop pool

there is a terrific bar and cafe under hotel street level

super friendly staff; nice family room ; great breakfast ; small but fancy pool

was a little bit noisy in my room i think i was close to the laundry room beside that everything was good the

the laundry service was very poor

i also used the laundry service, had just bought a couple of new shirts, which were shrunken to the point of

katy at quest relation she make our trip more enjoy the best recommendation for restaurants and kids places and

modern, clean, great staff, great location, very good breakfast

laundry service pricing is absolutely outrageous - we ended up washing our clothes in the tub and

is nothing that i did not like about the stay, the bar was cozy after a long day out and the breakfast was broad

great location right in the center of the most beautiful street of madrid, stylish room, cosy bar at the lobby

i didn't like that room service cleaned only the beds but no clean fresh towels and no toilet paper

location, breakfast was a good selection and room was lovely and comfortable

the restaurant does not provide main meals on sunday and the laundry does not work over the weekend, which

they had onsite laundry service

a pcr test clinic, she really did help us when the hotel was busy, laura for her help with my laundry, toni for

lovely hotel, friendly staff & grat breakfast

bed was very comfortable, clean room, also having a laptop and free wifi in the room helped to make our stay

room on checkin but corrected immediately, overcharged laundry, lift stopped working, loud ac unit

our laundry came back the same day

-wonderful room service menu to choose from

no fitness center or spa facilities, no doorman to help with the luggage.

bar was nice and a great breakfast

it is extremely expensive and zero amenities unless you want to gamble in the casino next door we had the

hotel, you can t find better location than this, casino is on the next door for the players, large rooms with

the location was good and the gym facility very nice

casino people

casino, very overpriced for what it was, questionable service.

gran via, friendly and helpful staff, big rooms, clean property, easy check in and out, decent wifi

there was a lot of problems with the wifi. the staff helped us, though.

my two kids like to sleep with me and one was always in the crack and moving the bed apart

i would have preferred more variety of food for breakfast and a room service that would be richer in options

everything except no early check in

the other incident, was that the mature laundry lady (morning shift), kept knocking on my door and using her

wanted to order room service at 12:30 am or sometime around it

the room service menu is very limited.. not much options are there to choose from.

fantastic location. comfortable rooms, shower was fantastic. bar was excellent. staff superb.

the room service couldnt prepared me toasted plain bread

great hotel with helpful staff and the perfect location. very nice breakfast buffet.

very friendly staff, pretty and cozy rooms with good room service.

service menu could be better as kids want chips and hot choc

2 nights in a quad room (2 adults and 2 kids)

location, breakfast

it might be helpful for the staff to pay more attention to the breakfast offerings

) and breakfast was delicious with great variety of dishes to order

breakfast is usual european breakfast but very well made

breakfast was delightful while the buffet is limited, the team will happily prepare anything you

went the wrong way to find someone laundry draped over staircase

excellent breakfast included

so upset with having my kids experiencing this on the last day of my trip

room service is available, but only until 2 pm each day, which can be a bit limiting

wifi was fast & reliable

grocery, laundry and parking available next door

laundry place, carrefour express is just next to it

trying to charge 60 euros for a single bag of laundry.

small room wifi is tedious and you have to reconnect everytime breakfast is no great there is no shower screen

charming decor, bar and breakfast area

laundry service during the weekend

was surprised that they had no laundry services for friday (i arrived just before 11pm), saturday, and sunday

we had to remind room service to leave us coffee capsules and mugs.

maybe the price of the breakfast is a little high.

great breakfast and great manager always helpful to assist during breakfast

the saunas in your spa weren't turned on

the breakfast

in , facilities and location is excellent ,most thing i like is the qatari kitchen menu from the room service

breakfast has a large variety

big rooms, clean bathrooms, rich breakfast

restaurants, all the best shops and to the underground for easy access to the sites and then a pool on the roof

the price of the breakfast.

rooms, helpful and friendly staff, beautiful hotel design, varied choice of dishes for breakfast

small pool, small gym

nice rooms, pleasant service, good breakfast and good atmosphere

for one load of laundry

-laundry closed saturday and sunday (usually only sunday closed)

room service staff were very responsive and trying best to provide support

they let us do late check out

breakfast was amazing with tons of choices, and the restaurant totally nailed it in terms of menu,

thought we could use the laundry bag as there was no indication of price

laundry was fast and perfect

room service menu short and lacken list of beverages (but still possible to order)

pool was closed

so friendly and so helpful to me and my kids

room service good but missing a chair to enjoy the meals sitting properly

great breakfast buffet

the breakfast buffet was excellent, but the a la carte breakfast was disappointing

elevators were a bit far from the suite and the breakfast had the same menu everyday

gym not matching hotels excellent standards

shopping, restaurants and laundry mat close by

there's also a self service laundry at the back of the hotel

and towels had small stains (left overs from previous guests, but it was stuff that remains after laundry, just

very good breakfast, clean room, comfortable bed, nice staff

it is more than pet-friendly, we even got dog s bed and food

hotel staff carrying laundry in metal carts at 3am making huge noise for at least 1 hour

the hotel does not provide a laundry service, and they dont even have an external partner to take care of the

no laundry service or swimming pool.

wifi is sometimes weak

very good wifi

checkout was at 12 midday so i was able to use the gym, grab breakfast and make some calls all before leaving

location, amazing breakfast selection

only once i was not given service when i stood at the bar downstairs.

our room had no vindow, no terrace, really dark pool was super cold.

at the bar weren t really all that attentive

laundry service too expensive

staff were quick to answer our questions and help us with laundry, in-country mailing, and other recommendations

missed the laundry service and my room was looking at in inside quortyard which can be a bit nosy sometimes as

expensive laundry service

use my towels up to 3 times and accordingly hang my towel and not place it to be taken for laundry ,never the

clean and spacious suite with kitchen, laundry & ac

liked kettle/tea, mini bar very expensive

good location, good pick for families with 2 kids

i come here once again, i'd probably save on breakfast

is noises from the nearby bar specially on weekends bed sheets was clean but sometimes the housekeeper put a

and if you need a sanitary bag, brace yourself because you might get a laundry bag after 10 minutes discussion

good wifi

when you chackin they don't tell you you can use wifi

wifi wasn t really good. couldn t use it most of the time. i was on the 3rd floor.

rooms, comfy beds, good free wifi, brilliant location and great value for money

it has tied up with room service provider, that takes minimum orders of 18 euros and delivers cold food

all was excelent, breakfast, room service, 5 star environment

went out of their way to try and provide me with early check in

wifi was not working. i had to use my 4g data all the time.

you have 24 hours gym, perfect for workers and incredibile

and they have fast laundry

no bidet no on premise laundry

spacious room, very friendly staff, perfect location, convenient facilities to include a spacious gym and great

they made everything easy for us, booked the taxi to the airport good pizzeria in the hotel room service: very

crowed overall and inexistent wifi in the rooftop/pool area

if you ll be needing laundry in your stay, laundrymat is less than 10 mins walk

no laundry machine, room card is not working sometimes

in the middle of the night by (apparently) the laundry room, and therefore personnel of the

there is a kids area with books and toys

kids running in the morning

that no room service before 11 am

also, the wifi went in and out too often

i was with kids, insufficient privacy in the shower was an issue for us

- the gym is too small and lacks equipments

location, wifi worked well.

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided

wifi had issues with accessibility. ceiling fan in room did not operate.

i were to be picky, the bar had a good selection of spirits but little else

wifi didn t work well in my room which was a bit annoying because i had to work

it has a charming reception and bar area

for housekeeping work (did not pick up laundry after asking them to, did not clean up the room in the morning

sounds of the door open and close constantly from the next room (kids) but not so bad that needed a

lovely hotel right in the centre great gym for its size and rooms very nice

terraca very busy , not possible to visit with kids .

the gym is too small

kitchenette was very basic and could have done with a bit more equipment given the size of the

the room was spacious nice and comfortable bed, kitchen with amenities,

no sun light no view not dutiable for family travelling with kids a lot of things around

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

place was very clean, nicely decorated with really comfortable beds and aa almost fully equipped kitchen

that there was no indoor pool. the smell throughout the corridors was a little strong

the breakfast is not to be missed

rooftop bar excellent

the rooftop bar is great, we will definitely be coming back in summer to sit by the pool

breakfast. ordered the full breakfast. arrived cold.

room service and laundry are on time

we had a few drinks in the bar which was great

to post them here, but all the ladies and gents we dealt with from reception to concierge and room service were

the rotunda bar and lounge

machine available in the rooms but they do provide 2 complementary coffees a day if you call room service which

wifi coverage (room), poor maintenance, front desk personnel dressing

are too small, we could not pass each other, it was hard to open suitcase, kids bed right next to double bed

all was clean and kids enjoyed the brekky

i didnt know this hotel was pet friendly the room beside us had a dog which they left unattended at night and

our room had a bunk bed for the kids and it was good fun, while room was well-ventilated

also, getting my laundry done by the hotel was the most amount of money i've ever paid for laundry at any hotel

very good breakfast too

they have nice breakfast but there are also nice places nearby

very friendly staff, great location, rooms are clean, room service every day, breakfast was ok.

there is no free room service so the water is not free

no air-conditioning working, wifi not working properly so needed to waste mobile data

no hotel bar however many just outside the door so not an issue.

sub par rooms, didnt get room service due to flimsy signs you hang outside the door turning the other way, a

+ wifi + location (in gran via) + room/bathroom very clean

breakfast in a bar next to the hotel was very limited, only a coffee and croissant, no buffet

the room service was good and lightening fast

kids slept in the bunk beds

the breakfast was outstanding

elevator did not work for 4 days we had to climb 4 floors with suitcases and kids few times a

with a small desk which allowed me to (unexpectedly) work remotely for a few hours and the wifi worked perfectly

they have 24 hour room service, and a mini bar you can access daily for free

location towels concierge was very helpful late check out by 1 hr

reception, cleaning , room service, location: everything on the top level

we ended up ordering room service just for coffee, which is 14 euros and on top of that we were bagging them

the rooftop pool and bar were also a great place to relax