hotel had no restaurant or bar facility open

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

no restaurant no room service

bar does not open at night and little choice for dinner

staff is very supportive, and the rooms were super clean and every day we had room service

the wifi in unusable if you have to work with it

wifi was non-existent. very bad for business

breakfast was very good,

wifi - we had to glue our noses to the bedroom door to download anything in the first room

the bar closed early.

free parking. close to tram station to access madrid

apart from excellent breakfast no dining options

easy to find and free parking. near a big supermarket.

the location, breakfast and parking

the free wifi is good. i used for working remotely.

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

no room service

room service never answered the phone when i called to order dinner.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

fantastic value for money and being allowed to take our pet cat and keep her in the room

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

we entered the room there was a smell like smokers had been there - or old laundry left too long

laundry pickup to early (around 6:30) and the driver is not very smooth.

no gym, and terrace area for breakfast was not open .

room service wasn't answering to be able to place an order but phoned reception and they went to

the pool temperature could have been a bit higher.

the room was large, clean, comfortable. good desk. underground parking available. good wifi.

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

close to shopping center, good wifi. friendly stuff

breakfast ok with just a few options. good wifi and very nice staff.

day laundry service

thought that the wifi was very poor & the room was quite warm

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

wifi was good too

the wifi has to be connected through a webpage, there was no ay to connect the tv to watch netflix or

big rooms. laundry service was excellent.

wifi gave me trouble but was quickly repaired. great staff.

very good infrastructure, clean, good breakfast, goos wifi

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

from the room you get a glimpse of the golf course

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

the rooftop pool is lovely with a good selection of drinks available

gym was limited in terms of machines and equipment.

needed the breakfast bar to be open earlier than 0730

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell

no wifi service

the gym room is very simple and small

minibar refrigerator , no kettle service , wifi in some rooms arent good enough, but k was busy outside anyway

friendly staff and wifi worked well

ordered room service but never showed up and no explanation

comfortable well ventilated quiet good gym for people wanting cardio equipment

good location, pet friendly

rooms were very nice, bathroom was clean and the wifi worked just fine.

it's good for family with kids

onsite laundry was available

the hotel does not offer a self-service laundry, which is essential for longer stays.

pool and gym closed

my kids were disappointed

gym and pool

laundry really takes 2 days- this is not something that you would

not see pool or gym but i might have missed it and i'm sure the staff would have directed me to

the breakfast is good

basic kitchen

the internet connection was really fast, the wifi reception in the room was terrible

liked having access to bar and tapas as well as breakfast for a small extra fee

swimmingpool had an age limit and our two kids could not use it

room smaller than pictures, swimming pool not for free (15 per person) and not accessible to kids but 2-4pm

the staff were very helpful in particular at the bar and on reception.

the location, breakfast, room service and all the hotel facilities were great.

breakfast and laundry

laundry is very pricey

was great, but i recall the hotel laundry services to be quite inflexible with timing

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

* the room service menu was not very clear- i thought that i should ask the hotel to order for me & i

they do not have washing machines or laundry service

i didn t like that they didn t have a laundry service. they also didn t have room service

rude staff. no room service. no coffee or food after 10 am.

size room, cupboards and shelves, good air-con, wifi ok

a clean, beautiful, well maintained property, central location, great for family with kids

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

the pool is nice and coffee bar was great

they offered me free ice but when room service brought it they wanted to charge 5 euros

loud of music in the bar area--couldn't visit and went else where to have coffee in the afternoon

staff were very friendly, with exceptional services from the doorman, the spa staff, and the restaurant staff

full kitchen is definitely plus for traveling with kids

brought my kids with me and i was in awe

nice room with a small kitchen, comfortable bad and nice bathroom.

full kitchen is definitely plus for traveling with kids

just 3-4 minutes away there is one tapa bar which is just amazing and i have to say that the food was incredible

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

the rooftop bar and resturant is very good

best attention, room service, amenities, rooms, attention to detail

perhaps access to gym and spa via the main hotel lobby as well as outside access.

we asked for laundry service and they just forgot about it

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

laundry service but pricing was unclear for some 30 items

than this, the room was rather small, but the bathroom really ok, great breakfast, excellent free wifi

the wifi was unreliable. the street was noisy at some point at night.

appreciated laundry service

air conditioning is perfect comfortable extra large double bed perfect lighting in the room fast room service

the staff are all super friendly and the pool area is a nice place to enjoy some time in the sun

the roof terrace is amazing with fantastic views all around and had we had longer in madrid, the pool was very

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

wifi is very slow at this hotel, so if you need good internet while traveling, i wouldn't recommend

booked family room for 2 adults and 2 kids (17 and 15)

our room was for myself and my 2 kids and was a great size, beds were comfortable

confortable, the kitchen in the room was excellent and practical. excellent location!

wifi worked well

wifi connection classified by smart phones as unsecured

nice location. good room kitchen is a bonus. good staff and also wifi.

we had little kitchen in toom too which was convinient when travel with kids

3) laundry and minibar are outsourced to a vendor

breakfast could be better

room condition and space, great breakfast, excellent customer service from the hotel staff

the gym

no facilities to relax on the property solely - small old gym and breakfast venue

i was unable to access the gym, which was disappointing

gym facilities were terrible

wifi, tv channels, lift good: cleanliness, bathroom, narrow corridors leading to room, fitness gym

the internet connection and room service was awesome

nice lobby, gym was basic but decent

daybed and furniture and amazing view of madrid great location friendly staff clean safe in room room service

room service and reception cost

the wifi was a bit patchy and the shower in our lovely room could have been a bit better

sofa bed was a little too small for our two kids aged 9&11

location was prefect. could do with a proper bar area.

there is laundry and food shopping within walking distance

would have been nice to have laundry & gym facilities

bar would be great, especially as we had a lot of rain, it would have been nice to have an area to

the wifi wasn't the best

just a shame room service qr code did not work so no food was possible past breakfast

lounge bar closing so early 11pn?

roof top terrace and spa amazing! beautiful views

staff was so helpful assisting us with an early check in after a long overnight flight

beds, location and wifi were ok

breakfast was great too

they do provide laundry/ironing services but would have liked to have known this beforehand

for ironing of clothes you are required to use laundry service & pay for it

there's laundry services but if there are washing machines that can insert coins, that will be even better

the laundry stuff could only press it during the day, not in the evening (when i needed it)

not iron my shirt and laundry service never came despite chasing

laundry service because of national spanish holiday - nowhere else in the world would a top

i didn't get my laundry until i had missed a full day

location, decor, staff, breakfast, laundry

expensive laundry

the charge for laundry was quite expensive in comparison to other hotels we have stayed at.

pretty good breakfast, complete and a good value for money.

they have a lot of parking slots but is also very easy to park on the street in front of the hotel

parking was great within secure gates

free parking on site, pet friendly

private parking. large room. dog friendly.

gym is a little basic

the gym facility is too small

milk in the room or normal teabags but when i called room service they brought some up for me

great rooftop with a bar, an atmospheric bar in the hotel, and an excellent breakfast

since the hotel in the city center no facilities in the hotel like spa and pool

you should not knock the door and ask for laundry in the morning

very small rooms, laundry and iron services (need to wait few hours for the iron)

i also had problems with laundry service, they have returned my clothes not cleaned and not washed only steamed

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service

laundry service was amazing!

lots of nice restaurants and laundry nearby

wifi is hit or miss depending on room location

good wifi, good bed and great staff

wifi worked all the time

i was offered a complimentary use of portable wifi throughout the 8-day stay and that saved me a hefty price

supermarket across the road and laundry service 3-4 doors up

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

there was no room seevice and no pool and no facilities

the breakfast, served by the owners, in the house kitchen

wifi seldom worked and would regularly drop. refrigerator did not work.

modern room, comfortable bed and strong wifi

could hear everything happening in the corridor and rooms (cleaning, other guests) very limited room service

the wi fi was also very good as was the breakfast and bar onsite

location, rooms are modern, mattress so comfy, great shower, staff super friendly, great roof top pool area,

the bar staff were excellent & very friendly & helpful though

room was tiny and dark, staff was rude and my belongings were left in random places after room service

no bar or room service

people walking with kids and dogs etc

the wifi was great and the shower was fantastic... that's about it

room service was like none i have had before, absolutely beautiful food, hot on arrival and cooked

laundry facility is costly. no provision for washing underwear and drying.

the wifi was poor also the breakfast was poor

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

the free wifi wasn't great. you had to pay for the high speed wifi.

a day for wifi is from the last century

not really helping to reduce unnecessary laundry

perfect location, tasty breakfast, lovely staff

wifi was good

location is superb, breakfast was varied and fresh and important to me is 5e hotel is pet friendly

very good location and clean rooms and stuff were friendly . breakfast was excellent

also our laundry was late and almost missed us before check out and staff seemed bothered when we

others maybe slightly earlier pool opening but understand closing at 7 as the pool becomes the roof top bar

the pool is clean and refreshing

we would have liked coffee and tea making facilities in the room as room service was quite pricey

rooftop with pool diego in the bar really nice

laundry is too expensive

from early in the morning you could hear the wheels of the laundry baskets moving through the corridors waking

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

pet policy to be reviewed or the information on booking

stopping their pet policy, but that s very personal. i her than that, everything s great

wifi is very good 20 down and 10 up last time i speed tested

close to metro station. clean. nice and helpful staff. free wifi

the offer of choices in bar and restaurant for breakfast was excellent

nice prices in the hotel bar, bar opened till 23,00

-stable wifi

rooms not all that soundproof. no guest laundry facility.

no bathroom or in room slippers, laundry is quiet expensive

no laundry

laundry service accommodating even though they were unable to remove the stain on my dress

great same day laundry service

the lift didn't work and the service staff were busy using the other with their laundry runs one member of

our kids stayed in that room and they reported the bathroom smelled terrible once the shower was used

staff super helpful. gift for kids on 3 kings. location was amazing. family room was awesome.

no of the kids wanted to sleep up there because it felt claustrophobic

breakfast was good but lacked variety

staff, clean room with large comfortable bed, amazing buffet breakfast with lots of variety, and room service

the bar is small and the bartender should be more proactive. some rooms are very small.

expensive breakfast, window only opens a few cm

the temperature in the room was great, the breakfast was good enough and the food at the bar was also good

room service staff really noisy in the corridors outside the room from very early in the morning

the wifi was a bit slow too but it often is in

the hotel accommodated us for early check in.

breakfast was good with enough variety

perfect location. helpful staff good breakfast spacious balcony

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

small room, had to take laundry to the reception

gym ok

location is great. and the sky bar has wonderful view of madrid.

gym and pool

the wifi was a bit weak

early check in when room is ready and the reception is pretty helpful

breakfast - a really good range- fresh fruit, ham, cheese, bread, cereal, croissants, cooked eggs ,

at the time, it was mostly adults drinking and smoking, so not very inviting for kids

i didn t manage to use the pool as it was really busy when i went up but it looked great

location was great, personnel and wifi!

close to a laundromat should you need to do some laundry

we also found a nearby laundromat 4 minutes away and it was easy to do our laundry mid-trip

i wish they had a laundry room, but laundromat was close enough nothing bad to say

there was a complimentary mini bar in the room

wifi didn t work well in the room. worked better outside the building.

it is an adults only

great location, clean and good breakfast. late check out is great

staff, small mini rooms, no room service none food or beverage, and bathroom gets flood in water every time you

wifi had a problem and then it was slow

after room service, my bed was in pristine condition, pure perfection

no wifi in the room a 300 x 300cm window in the room

very central, the staff were polite, the facilities including the gym were great

the gym is very decent and played great tracks

staff was super friendly and helpful. they accommodated the needs of my kids.

staff was super friendly and helpful. they accommodated the needs of my kids.

laundry service and better selection of food in breakfast

laundry service at hotel was extremely expensive

and occasionally throughout the night, the service roller shutter doors were opened/closed (for laundry etc)

layout of the room was perfect for our family of 4 (2 kids ages 10, 12)

wifi was a bit flaky!

the laundry service is a bit pricey, but very prompt (a few hours) and of high quality.

laundry was a bit pricy but they were so far i didn't mind

we did not take advantage of the breakfast, but laundry service was extremely efficient

location of our room on this occasion was on the first floor, directly opposite the hotel laundry room and

laundry prices were expensive

at night the bar is very popular so it can be quite lively - which i liked but some people might find a bit

plenty of sockets, very good wifi and a selection of lighting modes

location is superb with the hotel being located in a great street for tapas and bars

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

the wifi speed in my room was very slow. even google search was taking some time.

the wifi was not working properly and the data phone was also to low - the phone in the room was not

wifi sometimes not working - telephone in room didn t work

i can't think of anything. faster wifi maybe? but really everything exceeded my expectations.

from check in to the extra comfortable huge bed, to the rain shower to the beautiful wine bar that is on the

interesting decor and layout in the bar and restaurant

in the middle of the center of madrid, for a single person is perfect, also automatic 24hrs laundry a cross

the laundry service was wonderful & not too pricey

wifi was excellent

the location is fantastic and the staff is great. recommended for families with kids

main streets and traffic noise - breakfast was delicious, glad that i included it into my costs - bar fridge

location at the heart of city center, however customer service can be improved requested for laundry bags to be

laundry service is very late

the price for the hotel laundry pick up timing

wifi did not function all the time

if you want to stay near the main tourist attractions, very comfortable and spacious room, good wifi, beautiful

the laundry service was extremely expensive

noisy room 507 gurgling pipes and could hear laundry room noises at about 6 am every day

no access to any ironing facility other than expensive hotel laundry service.

there is an in-house ironing and laundry service but it was very

the prices are higher than normal for laundry

kitchen space and dining space

there was no wifi

maybe it could have another in the kitchen or in bedrooms

at least two hours in our room to fix it (it was night, just a mechanic by phone call and no wifi connection,

the wifi are free but extremely low, only 0.2 mbs , i need to get online in starbucks.

it has a charming reception and bar area

wifi didn t work well in my room which was a bit annoying because i had to work

wifi had issues with accessibility. ceiling fan in room did not operate.

there is no pool

wifi is terrible bad and my own mobil did not have any connection inside the hotel

we were charged 100 euros for one small bag of laundry

was not that good, i asked for laundry upon my check-in and informed the reception that i need the next day

wifi connection could become a little shaky while in the room, but nothing major

nice restaurant, great breakfast

room service, wifi connection. food arrived cold and wifi was very spotty.

on a 3 week trek thru europe and needed to get laundry done

laundry service is expensive.

the wifi in our room was spotty

plus, they have wifi box for rent at the rate of 5 euros per day

pet friendly hotel