very friendly manager and breakfast room staff

really good breakfast

breakfast was delicious and filling

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

the breakfast was outstanding, which is unusual in my experience

breakfast was a bit skimpy and though available until 11:00 they stopped refilling the buffet by

was no room service option available for hot meals as the restaurant wasn't open for another 2

hotel, and very easy to access with ample parking and even an electric charging point

breakfast was pityful

car parking was good

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

has a lovely spot with a nice chimney (for the winter) and a pool and great garden space for the summer

breakfast was the best we

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

the breakfast is served at your table and it is delicious and beautifully presented

comfortable bed well equipped kitchen

there was no breakfast serve.

how hard they worked to ensure wifi with a new system.

was good, washing machine and complete kitchen

secure parking

the owners were very friendly, helpful and obliging. excellent food. secure parking.

comfortable rural hotel 10 mins off motorway en route to santander with secure on site parking

parking spaces were a little tricky to access as i have a large car, but not a problem.

very quiet surroundings, plenty of parking space and a good breakfast

had lots of parking and in excellent location for mountains and nearby town

clean free parking available nice views

helped with the wifi and found me a restaurant that delivers to the hotel

it's located right nearby the road and has the parking which is good

pet friendly, great views, very clean and very comfortable bed. guys on reception very helpful.

wifi did not work unless i went to the bar

no room service until the same time the restaurant opened

there was a party in the nearby parking until 3 am with the room windows facing the carpark

man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

free parking

there is a bar with good coffee where you can access from the hotel

room was located near to a late night bar that is very noisy until 3 am

comfy, friendly staff easy good wifi so work was smooth

good wifi connection as well

if i stayed again i wouldn't bother with breakfast , i would walk to one of the local bar cafes

mention of wifi at check in

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

wifi in our room was very weak

the pool is covered but not climatized so it was not open - nov 3z

there is a pool, but we didn't get around to using it

though they have free wifi which is not that strong (but maybe it also because of the location of our room

) and wifi working only at the reception

staff were astounding and nothing but helpful if travelling by moto they also have secure parking not a bad

restaurant and ample parking

the restaurant and bar were not open so no food there

the overall experience (i was traveling with 3 kids) was great

coffee from the bar was delicious

comfortable beds and wifi

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

room only had one towel because the laundry delivery had been delayed

nice room, clean, various breakfast and close to the city center

mini bar too

beautiful location great pool very good breakfast

the staff is excellent, the rooms large and comfortable, the breakfast amazing

coffee at breakfast bar needs upgrading

we could barely not sleep at night as a bar across the street was extremely noisy

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

good bar and restaurant onsite.

the wifi only worked in the lobby, not in the rooms.

hotel had good secure parking, we had asked for rooms next to each other as we had children with us, and the

the pool area is super nice too, sometimes crowded but not too crowded like not to find a spot where to

the pool is small, but calm

just an unmanned self service snack bar facility dispensing sandwiches, chocolate, coffee etc

gym worse (much smaller and old equipments) then it was before and you had to ask for the key

in spain (including madrid), the breakfast was too limited in both variety and quantity, and the laundry charges

the bar was excellent and lovely to come back to and the food was delicious

location was not the best, but the staff and breakfast made up for it!!

wifi signal not great

very good breakfast. very helpful staff at reception

shelves to put underwear etc in 3) pillows just cheap flat foam very uncomfortable 4) very weak wifi my husbands

the hotel had good wifi, but our room was a dead spot.

the latter understandably because it was new year, but kids running up and down corridors was really not on

gym wasn t very good and treadmill didn t have a power cord

very basic with no tea/coffee in room or room service. no porter services

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

no price list for laundry.

laundry facilities were a bonus

too far to use swimming pool

staff, location in the city center, rich breakfast, wifi

super location. wonderful staff. very good buffet breakfast

location, although our room was at the back above the hotel bar and it was quite noisy in the evening as we kept

do have remotes) anyway, this didn't spoil any of our stay though, and we will return to hotel spa la casa

from walking around this historic wonderland, i thoroughly enjoyed the extraordinary underground spa and massage

suggested in the online information that the indoor pool was free

brilliant laundry service

ad said hotel had laundry - actually a sister hotel further away had laundry services

wifi connection

this was fine since our kids were older so we put them in 1 room

brilliant location. luxury spa for two in the room. valet parking.

our laundry was misplaced but the staff responded quickly and returned it to us in half and hour

orange juice was definitely not freshly squeezed choice of pastries poor cold milk not cold in bar don't serve

a well stocked mini bar (although we only made use of the water)

segovian dinner tapas style at the jazz bar - super lunch at cafe vogue

wifi did not work self check out did not work check in took too long

laundry is only two day service

no laundry service.

toiletries , laundry bag ,aircon control from reception and poor operation

the hotel information sheet said they had a laundry service

reasonably comfortable beds, good wifi, quiet

the location was great, and the room was spacious, clean and comfortable. wifi was fantastic.

a/c, free wifi, excellent breakfast in lovely rooftop location

on the web there is a gym and there is, but really small and unequipped

the wifi wasn t working well bathroom outdated

a total of 4 rooms (2 rooms each night) the staff was rude and unpleasant we had 2 small kids and no

no working wifi in the room

free parking

there is a great bar on the corner

it wasn't very close to any bars or restaurants. having said that the hotel bar was good.

modern clean and secure parking on site very nice hotel

is one of the outstanding locations in the world for a hotel, room, pool, terrace restaurant

despite the building being quite modern it still has great style and the spanish feel

we had room service and the chorizo i had was super hard

pool and sauna hours are 1700-2100.

indoor pool.was closed :(

best hotel in segovia with great facilities, pool, food and friendly staff!!! loved it

the cafe by the pool was so so

pool area doesn't open until 12

nice quiet place, nice swimming pool to relax.

size room for 3 people very clean nice clean pool with bar area regular bus service down to the aqueduct and

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

there was no bar, restaurant or room service facilities (they appeared to be permanently closed)

it would have been nice if the bar had been open during the day to serve tea/coffee

very friendly and professional staff, clean and comfortable room. breakfast was very good too!

it means the restaurant and laundry close on the weekends and holidays

there is no room service 24 hours !!!

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

gym was nice and clean

bed was comfortable and the food i ordered through room service was better than expected

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

fantastic value for money and being allowed to take our pet cat and keep her in the room

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

wifi had some downtime

clean rooms and friendly staff, good quality hotel good wifi

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

no room service

room service never answered the phone when i called to order dinner.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

laundry pickup to early (around 6:30) and the driver is not very smooth.

we entered the room there was a smell like smokers had been there - or old laundry left too long

the pool was excellent. also the fact that it is a very quiet hotel and it wasn't very crowded.

very clean, extremely quiet (pool was still closed), great staff, huge free parking lot

swimming pool is refreshing

big rooms. laundry service was excellent.

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

fact that room service was only available during restaurant hours

s not possible to get a coffee until 11 when the bar opens

sauna looks great but not working and in the same space as the gym, the shower in the middle of the gym, does

room size is small, breakfast is average. very small gym, no swimming pool.

in front, a quiet area with easy access, breakfast with a good amount of fruits and cereals and wifi that works

the reception was very good. the room was always clean. breakfast was excellent.

gym closed at 11pm

clean laundry

also no laundry service even though it says there is one

no room service

the existing gym could definitelly be improved

guy at the reception super kind, immediately gave us drawing kits for the kids, the lady at the bar was super

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

i was expecting a mess kit in the kitchen

room service is great and punctual

spa is not included in the price and children are not allowed to enjoy it

very good and cheap food from room service

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

room service is supposed to be 24 hours but when i ordered at 5am it's closed

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

told me the sauna was not working (the sole reason i was staying far from downtown), and that the gym

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

spa center is not well considered- there is no lockers where to leave your personal things, you

excellent decor, very stylish, great mini bar & food

complicated wifi access

the spa area

> no iron device in the room. > laundry pickup , you need to give it to reception.

room service

wifi is good

the staff were amazing especially the bar staff who could not do enough to please

service friendly everything organized pool good seating outside close pool relax food good thanks again for exe

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

amazing room, stunning view, nice gym and helpful staff.

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

food was great for room service, clean rooms, gorgeous view and amazing hotel

not a deal breaker at all, just an observation as one of my kids was looking to have a bath

room size was good for me and the room very clean, receptionist and room service was very good

doesn t have gym

wifi is high speed

the bar and dining room are small but cosy and staff is friendly, food is good

wifi was poor and changed my room twice, the first time straight away, due to the smell off someone

great pool area

cleanliness, nice staff, good facilities, strong wifi, comfortable beds

it was great to have a bar downstairs and a supermarket nearby

flexible room service, tiny teapots, not enough bins in the room or english tv, no breakfast before 8am

laundry service is tremendously expensive

laundry facilities were a

do not request for laundry service, your clothes will be ready in 5 days

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

room was great, pity the swimming pool only opens in summer

the rooftop swimming pool, the breakfast, the room

room service is awful

with the pool and gym a nice additions

pool is small and shallow 90cm it would help if it is deeper also, it would be nice if it was

areas i really liked the decoration and style of the hotel - especially the reception area the gym was excellent

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

the room service doesn't answer to the calls . you need to call to the reception.

room service not available on certain days and i wasn t informed when i checked in, so i had no

wifi

not so good wifi connections,

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

a laundry room where i could do my own laundry would have been nice.

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

wifi not being included as part of room price.

fast wifi

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

good bar food and welcoming staff

i can't fault anything other than the wifi, really, we slept super well and the location was excellent in terms

early check in was a plus

everything went well staff was helpfull for my kids

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

not sure it would be ideal for two large adults sharing

the wifi seems to work well, although there

laundry facility is costly. no provision for washing underwear and drying.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

there was a gym

breakfast and wifi speed could be better improved.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

wifi worked most of the time but could improve its coverage

poor wifi.

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

the comfort of the room and the facilities especially for kids were superb

breakfast was one of the highlights: delicious and with a wide variety of options for all tastes

no 24 hour room service but that's being picky!

they breakfast was excelente,...and abundante

very slow wifi.

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

the swimming pool was not available.

wifi not working vert poor insonorisation in between rooms and room and corridor

we had a problem with wifi, but finally we could change a room and everything was ok.