there is plenty of free parking for guests

the bar area was a little small and too close to the dining area

a very comfortable night and enjoyed a great breakfast

s a gem , staff super , had lunch on arrival exceptional , large spotless room and breakfast was excellent

lovely bar area and restaurant

was no laundry facilities it stated on the website that there were was dissapointed

free parking and good wifi

little gem, staff were fantastic, nothing too much trouble and a lovely breakfast as well

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

kids eat free, excellent. comfortable room. handy location for molineux.

good room service provided during my stay

staff always smiling, house maids really helpful, free car parking, lovely room and bathroom, certainly would

small gym. small room

it was close to race course easy parking very friendly and helpful staff

were unable to use the swimming pool due to it being 18+ so my daughter was a bit

found the lady at the gym facility very rude as when i asked something she seems more interested in the guy

stay long enough to check out spa/gym as this was only a quick visit, surprising friends on way home to scotland

s a real shame the tv did not work on wifi even after connected to our own hotspot

good value for money, excellent staff and lovely food in the restaurant and room service, only thing missing is

evening dinner & breakfast were excellent quality & delicious

friendly staff. good breakfast

gym good

i used the gym (twice) during my one night stay

was no wifi for at least 24 hours of my stay and as i have a business that made it really hard for me

very clean and quite new. parking easy. wifi free and good.

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

is no laundry facility in the hotel

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

it was more like a kids meal

the bar staff the bed was lovely and the breakfast was great

( laundry room or main reception

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

clean and kitchen and laundry

the laundry facilities and games room

close to plenty of restaurants. laundry available for us

sauna and steam rooms in the changing rooms. spa area needs updating.

the spa facilities, the pretty location, comfortable and quiet

location/surroundings were spectacular. staff were friendly. room service menu was good.

manage, the lovely staff member carried the chair up or me and also helped push my dad near the pool

very reasonable ,tge room very comfortable , the staff and food was very nice and the swimming pool warm and

room, bed & the breakfast

gym facilities were

no pool or gym

location late check out 12

bar staff considering i ended staying on my own, the guy behind the bar with dark hair was lovely

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

wifi particularly in the public areas is dreadful and this is compounded by dodgy mobile telephone

wifi signal poor but it's not down to the hotel, i spoke to a few locals and the area is not well

weak wifi signal. and not enough irons.

decent wifi

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

breakfast was absolutely delicious and the sky bar was a lovely treat after a long day

room and breakfast were excellent

wifi poor mattress too soft

and it's great that room service was

staff were super friendly and really supported us with our two young kids needs

staff, the use of parking, the breakfast and speedy check in/out

wel located, clean and comfortable, good variety for breakfast and it was included in the price

good location, close to major roads, fast food, supermarket, petrol station and electric chargers

ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

having to go out of my room to use the laundry room to get my shirt ironed

gym equipment could be upgraded.

lovely breakfast and lovely sitting outside in the

the hotel was very accommodating to us & our pet dogs

great small hotel with lovely helpful staff and good bar and restaurant.

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

wifi was slow

good wifi, cheap beer and food comfy bed

you can t order room service over the phone but have to go down to the reception to order food

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

room was not the greatest, it was dark as the window looked out onto large laundry containers

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

laundry was visible outside our window and was very noisy when it was collected in the morning,

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

the pool area was clean and maintained well

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

the drinks in the bar are a little expensive.

was fined by a 3rd party parking company on my return home by letter

i ate at bar sunday evening and it was quite tasteful

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and

wifi internet signal in second floor rooms for laptops

impressive orangerie used as the restaurant and a well-stocked bar with relaxing fireplace and everything from

sitting outside the orangery after a delicious breakfast looking over the fields and beautiful countryside made

great location, excellent breakfast, and extremely helpful staff.

only thing i would change is the fact that there isn t anyone there at night so the bar was closed by 9

wifi was not great in the room and as the phone reception was sketchy this concerned me that we

spa,pool steam room etc

i would say also at xmas it s not very easy at all getting a parking space we arrived at 3pm and it was rammed

the best service i have received in a hotel before,particularly the waiting and bar staff

place with really nice, helpful and polite staff, the pool and gym were exceptional 10/10 one of the very best

the bar area was relaxing to sit in and enjoy a drink

eventually a lad appeared as he was dealing with laundry at the far end of the car park

the pool was a bit murky looking, but our kids loved swimming in it even though it was a bit green in colour

would have liked a sitting room to have tea in during the afternoon, rather than sitting in the bar with the

hotel, in lovely little village, and oh so pet friendly

was great having the pool and spa pool to ourselves

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

didn't like that the wifi didn't connect

were excellent and very accommodating even allowing us room service at a late time

very quiet. good, free parking. pleasant staff.

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

no wifi. connection was extremely poor

wifi connected but kept cutting out so was pointless

wifi not working

clean rooms excellent staff comfy beds free parking

assistance in cancelling part of a joint booking with another customer the young man in the pool was professional

had wonderful room service and breakfast the next day

swimming pool and changing facilities were great the kids were able to use the pool

use of gym and pool

there is a gym i didn't use it though

of noise from the kitchen at 2

the breakfast choice was great and a cosy bar area too

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

they charge you for parking

as hotel looked good value for money and included free parking but expected accommodation etc may 'average'

ample parking

had-room service which was very good, food and service - i was, however, surprised that reception had

the wifi in the room was awful and i had to use my own data for the length of my stay

made an unexpected stop here on a long journey and were so tired that we just ordered room service food - it

internet/ wifi wasn t working properly for my whole stay

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

late check out at 12 and breakfast till 11 is perfect for me

breakfast was great

everything expected the wifi

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

liked that there was a washing machine also so could do my own laundry

having a laundry onsite and options to have your laundry done for you save us so much time

staff friendly & helpful. great facilities with an onsite laundry and carpark

laundry washing machine, dish washing machine, friendly staff

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

staff were friendly, bar was lovely and breakfast was great.

the staff were really helpful and friendly, great breakfast and spotlessly clean rooms.

they gave us an early check in, and ensured we had rooms next to each other

- at the desk was very helpful, professionalism was bar none

having to pay for wifi

we ordered room service and food was good value for money as large portions and very tasty

was pleasantly surprised by spa and gym facilities, bigger than expected.

and helpful staff at the reception specially mr khalil-ur rahman s service and arrangement of early check in

reception and bar staff were great

no 24 hour room service available, and expensive for the grade of hotel

my kids and i really enjoyed that bit

a particular problem but we had a bit of trouble connecting to the wifi

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

hotel, beautiful reception area, the staff very obliging and gave us a late check out

to do with the hotel but seeing someone at breakfast all sweaty from being at the gym, mopping himself with a

no-one provided wifi

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

expensive parking, room service difficult to contact and poor value for money.

it said about 24hr room service on confirmation but there wasn t any

i tried many times to call room service to order a snack but the call didn't get answered, this was rather

beds, lovely breakfast and the staff went that extra mile for my wife birthday by upgrading us and a lovely

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

charging for early check in...can't check in until 3pm

the hotel seemed quiet, no noisy neighbours, screaming kids etc

the staff were very helpful when i checked in i was told i had to get another room because i had kids

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

ok gym decent location

lovely staff great breakfast ,great location

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

our family pet could join us.

whole experience was excellent from reception, the gym, right through to housekeeping

good room service and prompt good breakfast

friendly and very helpful staff from the concierge to the room service & bar staff

good location, lovely staff, comfortable, clean, breakfast was included & so much more.

free wifi and access to smart tv for kids

to get early check in, and only 2 mins away from snow hill station

good location, had wifi which was fab as we listened to music in the room before going out

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

there were no laundry services or facilities, which i needed for my 4 night stay

staff, gluten free breakfast and wifi all included in the price, clean and welcoming

was very comfortable and i slept soundly the staff were very nice and helpful then the breakfast was delicious

all good but no bath for kids they wouldn't go in the shower

didn't sleep until the last residents were back )just like home with the kids

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where