very good wifi. ac in the room was great. breakfast was excellent loved the blue berry muffins.

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free

plenty of parking (space for the minibus), lovely breakfast

breakfast, staff, ample parking space, room was very good and quite and room service

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

no info in the room of bar facilities or room service

wifi password, breakfast times

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff

also no prices up at the bar and was charged 5

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

evening meal was excellent in the restaurant, and staff in there and the bar were brilliant too

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

damaged furniture, missing drawers, room service only cleaned the bath room but left rubbish, even the romote

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

night guests in other words i had 3 family's all breaking social distancing rules on my floor kids playing in

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

convenient location for casino lots of parking great full english breakfast

the room had a tv and there was wifi

wifi not working

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

the laundry facilities and games room

clean and kitchen and laundry

( laundry room or main reception

close to plenty of restaurants. laundry available for us

hotel also has a gym and laundry / lounge but didnt use these

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

as hotel looked good value for money and included free parking but expected accommodation etc may 'average'

most hotels cover room service orders whilst in transit

the windows easily opened and unsafe for kids and the mould round the window was disgusting

at breakfast and did t get to eat in restaurant as functions were on both nights so had room service which was

very clean and quite new. parking easy. wifi free and good.

having to go out of my room to use the laundry room to get my shirt ironed

bar downstairs and a restaurant also a lovely pub just around the corner that did

rooms where too hot making it uncomfortable for the kids and i.

put the selection on the door for room service breakfast but it was not collected noticed when it was too late

was ok but didnt smell fresh breakfast was very basic gym appliances were broken needs updating reception staff

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

only down side to the week end was due to a dessert when we ordered room service

good wifi

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

great facilities. nice room, awesome fitness centre including pool and gym. good breakfast

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

comfortable large bed good bed linen friendly staff nice atmosphere in bar and dining area good wifi

centre and transport breakfast well presented lots of choice there wasn t much staff around in bar area waited

wifi poor

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

the staff were really helpful and friendly, great breakfast and spotlessly clean rooms.

the room was excellent. the gym was a nice extra. good location - close to brindley place.

the bar were serving elo themed cocktails - nice touch

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

location early check in on arrival with no extra charge

wifi didn't have any security therefore i was unable to use it as a business function

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

staff and great facilities having a gym, restaurant and bar all in the hotel as well as underground secure

staff for the morning breakfast buffet were excellent and helpful

wifi not great from the room

every member of staff was helpful and so kind to me and my kids

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

room service was great

great location on broad street. friendly staff. rooms clean and wifi good.

i had a problem with my room service food tasting off and the staff were very quick to accommodate me and solve

kitchen two rooms bed n bedding gym laundry

having a laundry onsite and options to have your laundry done for you save us so much time

laundry washing machine, dish washing machine, friendly staff

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

liked that there was a washing machine also so could do my own laundry

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

i don’t feel that’s value for money reallyz i didn’t get to use the facilities but normally kids under 1

pool and sauna , wifi great bed comfy

fantastic use of bar and food excellent

swimming pool only for kids 12+

no 24 hour room service available, and expensive for the grade of hotel

til 11pm, we purposely did not stop at an external restaurant as my daughter wanted to experience room service

my kids and i really enjoyed that bit

great location friendly staff. bar open till 2 am. nice clean rooms

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose (do not worry, no

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

the breakfast was lovely and hot

there is even a gym in the basement

my kids enjoyed the breakfast

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

no free wifi

the restaurant itself was of such a good standard, even though we only had breakfast in it

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

booked this room for our 10 years anniversary to be away from kids for a night

we got early check in and complimentary cocktail each

nice room, very comfortable bed. excellent wifi.

everything about it & the bar staff being so amazing!

good location. spacious room. free wifi. good bath/shower.

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and

location is great, stuff friendlyand spa amazing!!!

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

pet dog was made very welcomed

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

i would suggest the hotel to be stricter with the pet presence

staff helpful, got an early check in offered which was brilliant. very comfy bed and clean room.

breakfast was really good and having free wifi was a bonus

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

requested a slightly late check out and was shot down without even trying

room service no bath no shoe shine no valet parking limited restaurant menu, but excellent

wifi was really weak signal, this was the only issue on a work trip.

i was unable to turn the room fireplace on, although the main environmental controls for air conditioning and

weirdly there's an outdoor laundry at the garage nextdoor

staff were really helpful with early check in

the wifi connection

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

movies, function room, gym, staff and bedroom were all exceptional and would highly reccomend this venue

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

very friendly staff, both on reception and delivering room service

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

the bar was a good place to meet visitors

they allowed late check out as well

excellent room service

location, rooms, breakfast and staff hospitality

the worse night with the kids i ve

facilities, strong wifi signal (i stayed at the hotel for business purposes), i used the table in the room to

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

late check out time (12 o'clock) overall a very enjoyable stay and i would happily stay here again (+)great

the bar could have had a better selection of beers

great proximity to train station. breakfast was also good

less people using the wifi ud83eudd23

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

free wifi only available in public lobby areas

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

room service menu could be some better than the one in room.not any choice

one lift working, car park very tight and a number of spaces taken by laundry carts

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely

staff and cleanliness and late check out

the breakfast in the morning was exceptional, and had a great variety of options available to choose

most spots such as the mailbox and bullring) - very friendly team - lovely hotel with a great breakfast

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

the kitchen and seating area were also generous in size

lounge area of suite had nice kitchen

i requested for strong wifi and the staff put me in a room that had strong wifi so i was able to conduct my

the breakfast is simply delicious presented excellently and with an abundance of foods both cold

would have preferred more tv channels as no channels for kids.

to and from the alexander stadium and also birmingham city free parking with pay-as-you go ev

great bar for a wind down beer before bed

there is no mini bar so unless you order room service or remember to bring a drink you can t have one

my only complaint, if pushed, was the lack of a wc at bar level which meant going downstairs to use the loo

great value for money with a lovely bar and private gym

not good if you have baggage, kids or you're elderly

didn't use the gym but the option was nice

the sheets had some scuff marks but well may have been from the laundry press

room service menu - there was a gala dinner the night i arrived for another event

wifi is quick. the room is spacious.

no music in bar as background

the gym was also really good

room was opposite laundry and staff on first morning were far

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

staff are rude and not trained room service does not know english

room service was not available

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff

i watched a cleaning lady kick and throw laundry down the public stairs

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

as my mother is a wheelchair user and was unable to use the gym and swim facilities

first time i ve stayed in a pet friendly hotel

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

it was more like a kids meal

good bed,lovely breakfast,clean room,excellent staff

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

friendly staff, relaxed atmosphere, dog friendly and breakfast excellent

ideally would have preferred one room as we have small kids

location was slightly noisey with kids walking past and the dual carriageway

great place all you would need and good wifi

location . breakfast and price. free parking. free wifi

wifi internet signal in second floor rooms for laptops

i was in the car with 3 kids and i was booked for a dinner with a group of friends

i also must say that the meal i had in the bar was simply put delicious, hopefully, after the lockdown i will

the bar had a traditional pool table and catered to my thirst for a chilled pint of guinness

the pool was not for my teenage son so bit disappointed as was just for over 18

air con in the room was good; wifi coverage good; shower was

room was comfortable and gym was well equipped.

the walk to the pool facilities, no robes provided

ro pay goading deposit that i was only made aware of on arrival for the room and also to book room

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

on site parking

weak wifi signal. and not enough irons.

wifi particularly in the public areas is dreadful and this is compounded by dodgy mobile telephone

reception was poor and my room was a fair distance from reception so couldn t connect to the wifi