one lift working, car park very tight and a number of spaces taken by laundry carts

wifi bandwidth is

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

i really appreciated the people on the front desk, in the breakfast area and the two men on security

comfy bed and a good breakfast

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

breakfast was so good.

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

to stay only problem did not like being on 7th floor if stayed again would ask for a lower floor breakfast was

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

called room service at 18.15 to order a drink and after ringing for 5 mins gave up.

location, rooms, breakfast and staff hospitality

no info in the room about breakfast options . no one offered up the wifi code

i didnt like that there's no hotel wifi in rooms

no remote for tv, had to ask, menu for room service, but no phone to

no wifi in room, even in lobby wifi was slow, sometimes unavailable

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

free wifi only available in public lobby areas

weirdly there's an outdoor laundry at the garage nextdoor

, spacious room delicious buffet breakfast gym location is great, close to train

lovely hotel had a lovely breakfast

quirky little bar to walk into, staff were helpful and friendly, extra late check out on sunday until three

atmosphere, great gym facility and loved the lounge bar type place wish i had more time to spend there will

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

tv and wifi all worked well good

hotel is opposite new st station, the wifi is free and fast and the beds are very comfortable

we paid for early check in, and room upgrade to a suite

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

the room was clean, room service was available even for breakfast, shampoo and body wash smell was amazing,

don’t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and

we had room service which was amazing for a late night snack

but hey i wanted an early check in [2pm] so i was happy that 234 was ready for me

only downside was the parking was a walk away, otherwise a superb hotel and very good gym

room, champagne, chocs and cake and fruit. night away from the kids.

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell

wifi was slightly unreliable for the video call i had (via phone whatsapp) but worked fine for

wasn t any chocolate spread so my kids were not happy

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

thought you could of added hot snack like chicken wings and more of selection alcohol to room service

there wasn’t a fixed light in the actual room which kids disappointing but it was nice

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was

sonya served and attended us superbly to avery good start to finish breakfast

awkward arrangement in the bar which none of us could quite work out

very impressed with room service breakfast

the staff at reception and bar are excellent.

room was huge, clean and had everything we needed. spa is amazing.

we had room service and breakfast which were also 10/10

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

good location. spacious room. free wifi. good bath/shower.

room service was excellent and bed was very comfortable

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

liked the pool, could have had another hot tub/pool with jets as got full.

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

room service was quick to respond to us

friendly and very helpful staff from the concierge to the room service & bar staff

got woken up in the middle of the night by the phone - room service dialled wrong number

there was also a note with a chocolate bar left on the bed as a lovely extra touch

probably the breakfast but we just didn't buy it.

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable (kids eat free too,

be on the breakfast hall on early. make sure you put on the sign for room service.

good location, lovely staff, comfortable, clean, breakfast was included & so much more.

in staff were really lovely and even applied a free late check out

the kids were exhausted and we did the check in earlier

staff, bar and dining area, in easy walking distance of station, museum, central chrches, library, metro

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

the hotel itself has a gym, bar and room service is available for food

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert

staff facilitated early check in location clean breakfast self serving excellent choice

breakfast!ud83dude29

breakfast was amazing

most spots such as the mailbox and bullring) - very friendly team - lovely hotel with a great breakfast

free on road parking is a bonus

we also decided to go for room service for breakfast but the waitress was not informed in what room we were

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot

overall we liked everything shower gel provided shampoo provided wifi everything

only thing i m not okay with is the wifi, basically i m using my own 5g

it was concluded that the hotel had miscommunicated information to me and their room service menu is

laundry washing machine, dish washing machine, friendly staff

liked that there was a washing machine also so could do my own laundry

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

having a laundry onsite and options to have your laundry done for you save us so much time

large room, gym, location was easy walk from train station. laundry available.

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

great location kids loved it the breakfast was lovely

and i even used the gym

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

the sheets had some scuff marks but well may have been from the laundry press

wifi was abit slow.

location is perfect and quiet but in walking distance from the city extras complimentary swim and gym

wifi was poor

gym & swimming pool was a bonus they were both spotless

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if

the wifi signal

there was no tv channels in the room and no wifi in the room very disappointed with this as was tild on arrival

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

facilities in the gym, spa and room sizes

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with

perfect location, great bar area and super friendly staff

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

the music in the bar area was too loud for my taste but that's just me.

the free wifi is a good extra benefit

wifi wouldnt work

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

gym and pool nice

good bar and outside seating good

the gym and pool area was very clean

only down side to the week end was due to a dessert when we ordered room service

room was opposite laundry and staff on first morning were far

room service lady kept barging into our room while we were getting dressed the next morning

room service was satisfactory

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff

and clean, very spacious with good parking facility

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

the parking is invaluable when staying in birmingham

was excellent and delicious, the chef came out of the kitchen to ask us personally about our experiences which

the bed is comfy, the wifi reliable and its pretty quiet

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

requested and got early check in for 4 rooms.

lovely reception and bar area

room very functional, nice bar area and very good value. staff friendly and helpful

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

no room service unless you pay an additional 4 per order

bar and restaurant good

we booked for us couple and 2 kids under 2 years

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

pet friendly and close to our venue

booked as a 'dog friendly' booking but our room was high up and we couldn't take our pet to the dining room nor

facilities were perfect for my requirements, wifi always worked, great choice of fresh breakfast and really

everything was fine from the bed to the breakfast used to use travelodge but not anymore

friendly staff, clean and tidy environment,free parking, wifi, close to amenities

free on site car parking

the gated private parking was a useful facility, though actually i didn t use it as there was a space out

plenty of parking on a budget it is excellent value for money

good tvs and wifi, good staff everything apart from the shower was 10/10

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

hotel wifi blocked all the sites i tried to access on my laptop, saying they were not secure - even the

perfect place with free parking

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

wooden paneling, original styled windows and large ornate fireplaces, together with well considered furnishings

wifi was bad in the brewery house, bottom floor

lovely room, easy place to find and good parking

we had been moved to bigger room 322 as we were family of 4 ( 2 kids under 10)

all times during your stay facilities available are cafe bar with drinks , food and tea coffee , spa with sauna

breakfast was nice and plenty of it and location was ok not far from railway station as we took the

location for access to good hope hospital rooms very clean well appointed spa facilities available but we didn

lovely friendly staff, nice outdoor tub, good room and delicious breakfast

great breakfast and spa

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

bed, nice shower, great facilities, free parking

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would

missing room service information and do not disturb card

no info in the room of bar facilities or room service

having to go out of my room to use the laundry room to get my shirt ironed

warm and welcoming had a nice drink in the bar area slept well and breakfast lovely would visit

pet charge is extortionate for a room that already has stains and rips on the carpet

gym equipment could be upgraded.

friendly staff clean room our pet was welcome and great breakfast

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

good location, close to major roads, fast food, supermarket, petrol station and electric chargers

accommodated our requests for 3 rooms next to each other and our request for a late check out

nothing really as i felt that it was a nice experience and sort of kids / family friendly

clean, comfortable, warm room, good wifi, good

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

i watched a cleaning lady kick and throw laundry down the public stairs

location facilities - room service evening food

pool and spa facilities great and open till 10 each night

room nice complimentary water, +tea & coffee + biscuits hairdryer, iron & board options for laundry & room

clean and pool good for kids

refreshments in the room, comfy bed, very clean, good wifi, great breakfast and nice staff

bar area was very comfortable

in the morning many parents drive in to drop their kids

dry cleaning/ laundry was prompt and good quality

they went out of their way to retrieve it from the laundry trucks and posted it back to us

bar and room service prices were reasonable for a hotel

even at a busy time the standards never dropped very kind ,polite, helpful loving towards my 2 kids i was very

we were very happy with the hotel, great room, clean, very quiet, great breakfast , plenty of parking and