very clean and quite new. parking easy. wifi free and good.

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

is no laundry facility in the hotel

bed comfy, choice of soft/firm pillows, free wifi

the bar staff the bed was lovely and the breakfast was great

ro pay goading deposit that i was only made aware of on arrival for the room and also to book room

air con in the room was good; wifi coverage good; shower was

stunning hotel, breakfast was really good couldn't fault it at all

when we arrived later than expected with tired kids the staff were very hospitable and allowed us to order in

great with kids

breakfast buffet had good selection the bar was relaxing and spacious parking was safe and free the room was

the room service costs were extortion and the staff seemed hardly bothered even after three complaints

the lady on the desk when we checked in and the lady who was working in the evening and breakfast

poor bar service at night

nice big room clean and tidy, easy parking with ev charging.

no longer seating in bar area - removed during covid & would be nice if it was reinstated.

very clean , friendly staff and excellent breakfast

breakfast was delicious and they even offered room service for a small fee

everything the staff were friendly the room was amazing the bed was comfy breakfast was

breakfast was delicious ud83dude0b staff were all so lovely and helpful

was no laundry facilities it stated on the website that there were was dissapointed

secure on site parking

good breakfast and even had gluten free toast

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

free parking on site was very handy indeed

hotel also has a gym and laundry / lounge but didnt use these

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

the laundry facilities and games room

clean and kitchen and laundry

close to plenty of restaurants. laundry available for us

a quiet oasis in the middle of town, ideal as a base for touring the area plenty of car parking at all times

price wifi service

we asked for a very early check in, they sorted it no bother, we asked for extra milk and tea bags, they have

i would have preferred a solid bar of soap rather than liquid.

everything. staff always friendly and efficient. discount on bar drinks

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

on site parking

the bar / restaurant area was nice and the food was definitely a bonus!

no soap the hot water was scorching and no food at all tho they did offer room service but no

all of it nice parking

having to go out of my room to use the laundry room to get my shirt ironed

great small hotel with lovely helpful staff and good bar and restaurant.

no gym like advertised and could do with updating

condiments with room service

excellent breakfast, plenty of choice & all cooked to order

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

there were alot of kids who were left unattended by their parents

gym was a bit rubbish; machines didn't work properly.

breakfast was fresh with a variety of baked goods, fruit etc

wifi was free to all guests

room bar / terrace restaurant good menu excellent breakfast staff friendly and

the rooms were spotless staff friendly and helpful breakfast fresh and tasty. lots of options

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

i watched a cleaning lady kick and throw laundry down the public stairs

lovely quiet area, the pool was a bonus and the kids loved it in there

this hotel is very kids welcoming

good location, close to major roads, fast food, supermarket, petrol station and electric chargers

generous parking place clean rooms good wifi decent breakfast

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

the rooms were very smart and we enjoyed the breakfast ud83dude0b

pet charges gone up

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

free car parking and staff was great on reception

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would

don't have rooms big enough for kids with parents, so we had to book 2 rooms so the price was double, but if

missing room service information and do not disturb card

was very impressed with gym and leisure facilities as well

i am unable to comment on breakfasts and spa/gym facility as we didn't use them

guess the only thing i could say was maybe the food was a bit expensive for room service, but it was as to be

extra charge for using just the swimming pool,i am not interested in using anything else in the spa & 15 is

accommodated my early check in which was greatly appreciated

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

night for a salsa event nearby, the hotel was a perfect location just across the road from vinny bar

staff are very friendly. nice location. good food. parking is really easy there.

no 24 hour room service . sandwiches available instead.

wifi poor mattress too soft

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

were excellent and very accommodating even allowing us room service at a late time

no matter the time you will hear kids running up and down, the ground floor is the worst you got a kitchen

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

was clean comfortable and value for money and a good breakfast as well also excellent parking

nothing the wifi does not work

room very functional, nice bar area and very good value. staff friendly and helpful

when i was asked by room service if i needed my room cleaned, i said yes please i was given the towels

was no wifi signal in my bedroom and the curtain in the bathroom was a bit dirty as was the sofa a bit

wifi internet signal in second floor rooms for laptops

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

location . breakfast and price. free parking. free wifi

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

gave us a late check out, thank you

this hotel was clean and value for money me and my kids enjoyed staying here.

staff were exceptional, nothing was to much trouble and the breakfast was lovely plenty of choice kids were

most hotels cover room service orders whilst in transit

barclaycard arena for celine concert so booked an overnight stay, good location hotel booked taxi

must have been a problem with the kitchen on our first morning as we had to wait forty minutes for our food

com said the hotel provides home cooked food but the kitchen is closed of an evening, also website doesn't

we took the bedding off and the kids slept on the floor instead which was fine

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

having a laundry onsite and options to have your laundry done for you save us so much time

a guest laundry, staff available 24/7 and a bar were all appreciated

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

laundry room and fitness room were clean and nice

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

staff were friendly, bar was lovely and breakfast was great.

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if

next day, tv and the wifi wasn t working for about 3 hours

wifi was excellent, room clean, bed amazingly comfy, great sleep, tele decent with sky sports

and hot chocolate was a lovely touch and £9 for a lovely breakfast was really reasonable (kids eat free too,

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

the breakfast was amazing just what we need to set us for our day ahead

option for a hot breakfast

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

candy cane for the kids

wifi was fast and was great for streaming iplayer and youtube on personal devices

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

even a pancake machine which impressed the kids

great friendly staff.great breakfast in a great location.

the hotel is located on a main road with lots of bars and a casino which we weren t aware of when we booked

had the executive suite), the facilities at the hotel such as the lounge area and the on site bar were great

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

great location, spotlessly clean in all areas very good breakfast, bar service very good.

the kids loved the waffle makers! coffee was good

location early check in on arrival with no extra charge

nice hotel. very nice staff. surprise cake for my daughters 4th spacious rooms and has a gym.

was pleasantly surprised by spa and gym facilities, bigger than expected.

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

great gym, great breakfast

not a problem but would like to know we had a spare especially with kids

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

contacted the hotel and arranged some extras for the room, and some complimentary cakes from the kitchen, a nice

the roof top bar was excellent! staff was really helpful and friendly!

did realise until i checked one of my receipts at the bar they were adding service charges without asking or

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

this is not kids friendly or even adult friendly for those who can’t swim

no mini bar in room. no drinking water available in spa without stepping into reception

250 pounds after i left because i left valentines day decorations in the room , balloons and rose petals, i

sad that there was no flexibility on my kids being able to use the pool.

the kids were exhausted and we did the check in earlier

they did offer to change our room but we were out all day and weren’t back until late, my daughter was too

breakfast was lovely

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

in staff were really lovely and even applied a free late check out

was excellent, breakfast was excellent, the bar area downstairs was really good too

didn't sleep until the last residents were back )just like home with the kids

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

no breakfast room service

i ordered room service and the chips were cold

room was opposite laundry and staff on first morning were far

staff are rude and not trained room service does not know english

room service lady kept barging into our room while we were getting dressed the next morning

lack of room service

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

awkward arrangement in the bar which none of us could quite work out

had to keep logging in to the wifi

at breakfast not quite as good as the rest of my experience of the hotel

wifi was really weak signal, this was the only issue on a work trip.

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

everything about it & the bar staff being so amazing!

had not requested an early check in but the receptionist went out of her way to organise early check in and a

s shopping staff all friendly and helpful breakfast was lovely would recommend the eggs benedict bar snacks

we had room service which was amazing for a late night snack

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

room and facilities were great. breakfast was excellent

we particularly enjoyed the bar and restaurant at night watching the lights twinkling away

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

very friendly staff, both on reception and delivering room service

room service was prompt, staff were welcoming and polite

the sheets had some scuff marks but well may have been from the laundry press

room service knocked on my door even though i had asked to late check out

wifi is quick. the room is spacious.

staff very friendly great location clean brilliant gym and pool

gym & swimming pool was a bonus they were both spotless

free wifi only available in public lobby areas

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

no wifi in room, even in lobby wifi was slow, sometimes unavailable

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

the ony channels i could watch was 1 or kids programs all the others were jumping

weirdly there's an outdoor laundry at the garage nextdoor

clean and modern, with super friendly staff and a great bar area with a pool table

cards stopped working multiple times at times, which was all dealt with immediately there was no wifi while i

they even kept the room ready for early check in, without even requesting it

room service after 10

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

tired just needs revamp can get noisy and cramped for space in foyer and bar area with the conference s that

wifi signal is weak

the late check out was a bonus and the staff really pleasant

had suite kids had put up beds in the living area at first walk though it looked really amazing