to have parking available, and wifi (bit slow, but to be expected in old place

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

not safe fot kids

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

hotel also has a gym and laundry / lounge but didnt use these

the laundry facilities and games room

close to plenty of restaurants. laundry available for us

clean and kitchen and laundry

it was over the laundry room

property is aesthetically pleasing, gorgeous grounds and plenty of parking

breakfast was very nice as well

as it was room service, i didn t want to bother anyone again so i just scraped as much of it off as i could

dog friendly bar area and the staff were very friendly and attentive

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

poor wifi

no info in the room of bar facilities or room service

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

everyone we interacted with from reception to the restaurant and cocktail bar were so friendly, knowledgeable

we had room service which arrived reasonably promptly and i have to say the burger was one of the best

though tried for weeks to book an evening table we ended up having evening meal in room through room service -

space for disabled parking badly signposted and often occupied by same car

this also meant that there was plenty of parking and

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

nothing really as i felt that it was a nice experience and sort of kids / family friendly

ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

friendly staff, comfortable room and good choice of breakfast

it was clean and good size with kids

on checking in i asked for breakfast but was told there was no breakfast, the hotel also has a laundry service

were super friendly, lovely bar , we we're given a free drink on new year's eve, nice touch

breakfast was excellent, and for a hotel we thought the drinks at the bar very reasonable

the welcome drink, room and breakfast were all perfect

breakfast was too early 0630am to 8:30am - not easy to make it on time when you have kids

guests not to have laundry changed everyday which saves the environment

00) they charge an additional 5 for room service delivery of the said sandwich

we had a wonderful meal in the bar and enjoyed drinks after

the bar & food, swimming & spa

very well priced given that you have full use of the pool, gym and spa

parking is a bonus as i often finish work late and am glad to be able to park with ease and relax

wifi.

was very good value for money,excellent welcome,free parking

the hotel sits in a beautiful country park next to a golf course and tennis courts, with two lovely duck ponds

great room, with easy parking in a lovely location.

luxurious suite, excellent room service, cosy bar area, splendid dining/breakfast room, ample car parking

liked, the facilities, there s a gym and restaurants and bar

the gym was fantastic, had everything i wanted

were unable to use the swimming pool due to it being 18+ so my daughter was a bit

amazing massage, room service was great, amazing big bed, lovely breakfast

very clean and quite new. parking easy. wifi free and good.

strong smell of damp/ damp washing on the lower floor near the laundry room

everything. pool, free wifi, easy parking, lots of surrounding pubs. 10/10 stay

clean room pet friendly ud83dudc36 fantastic breakfast,beautiful restaurant with the 70s america

the spa was very clean and very relaxing

very friendly and helpful, spacious rooms, phone, fridge, windows open, free wifi, good tv package

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

laundry was visible outside our window and was very noisy when it was collected in the morning,

room was not the greatest, it was dark as the window looked out onto large laundry containers

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

great team on desk, helpful and friendly. gym great for cardio

lots of clanking and banging right under the window which had to be open as it was very hot, the laundry bus

linen cages were outside the room view, thrown in laundry bags over the ground (i only hoped it was bagged

gorgeous building, friendly helpful staff and plenty of free parking!!

the swimming pool was great and the gym was really well equipped

clean and comfortable. staff very polite and helpful. nice pool for the kids to swim in.

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

laundry was thrown down stairwells and not in a skip

they could have the tv connected to the wifi as i wanted to watch netflix but did not connect so i had to use

we booked for us couple and 2 kids under 2 years

the bar and staff were very helpful

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

ground floor. free wifi. large screen tv.

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

wifi not working

own key to enter the property if out late and parking was so close to our suite

onsite parking. property full of character. friendly & helpful staff.

great room, perfect sevice, delicious breakfast & dinner.

the options were excellent and the full english breakfast delicious

to covid the hotel felt very empty and the bar and restaurant was closed which meant we had to drive again to

also there was no bar but said there was on website

parking was hard, but apart from that, everything was great

no dedicated parking on site but there was a good amount a short walk away.

a shame there is no parking at the property as it could be a problem on occasion

parking was on the road in front

was no laundry facilities it stated on the website that there were was dissapointed

my room was warm, clean, with a comfortable bed, fine for my work stay, wifi was pretty good too

little gem, staff were fantastic, nothing too much trouble and a lovely breakfast as well

huge windows in the breakfast room let daylight in and added to the friendly welcome every morning

easier access to wifi

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

the bar is also top notch

the quiet room location - very helpful and friendly staff - the venue has ample space - lots of parking - prompt

really nice meal through room service and room was nice and quiet with a comfortable bed

of disabled parking spaces

one staff member for reception, bar and kitchen

big plus is the secure parking

wifi didn't work very well, tv could do with updating in our room.

beautiful hotel, clean and tidy and comfy beds, fantastic room service and shower was good.

room service breakfast was amazing it made us feel very special the way it was presented and served

good bar selection

have been nicer if the bar area was open later, we were having a good time drinking and ended

we had a beautiful meal in the restaurant and breakfast was amazing, lots of fresh fruit to help yourself too

was close to where i needed to be, the staff were very nice, the food was lovely, car parking.

breakfast is amazing

gym good

excellent wifi, plenty of parking, comfy bed.

evening dinner & breakfast were excellent quality & delicious

charged for room service delivery

the complete absence of working wifi was inexcusable

having to pay for wifi

pool was very warm for kids also

good bar and outside seating good

the leisure facilities. the gym equipment & the steam room are excellent.

time to ever have room service and as it was a special birthday ,opted for this treat-attentive and lovely member

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

very basic - no teas/coffees in kitchen

facilities in the gym, spa and room sizes

room i had was a bit of an error with the mini bar having 2 bottles of water and the picture on the website is

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

slow wifi in the room

breakfast was amazing a lot of different choices

great wifi, breakfast, staff was friendly.

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

waffle maker at breakfast

charging 10 per hour for a late check out wasn t great and tarnished the good service up to that point

gym is quite small so once 5 of us were in there it was a squeeze but the equipment is good.

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

amazing friendly staff, lovely room, lovely bar & breakfast.

hotel in ideal location, clean tidy, friendly staff, breakfast on offer was very good, good

big room, good breakfast, great wifi.

young kids, the kid section by the reception area was entertaining for them

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

milk, darren was so kind and told me to help myself to a hot drink too and packed muffins for the kids

great location on broad street. friendly staff. rooms clean and wifi good.

tv with youtube, netflix etc, free wifi, free gym

having to go out of my room to use the laundry room to get my shirt ironed

breakfast good but you have to be there in good time

very few facilities, no residents bar or overnight room service

the bed was comfortable and room service was tasty and arrived quickly

i had a delicious meal in the bar one evening and the breakfast was great too

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

friendly and very helpful staff from the concierge to the room service & bar staff

only wifi is not that stable as expected, it gets disconnected from time to time

staff were very friendly and hospitable they even provided extras with room service which was really nice of

clean , quiet, great security, food, staff, location, pool

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

room service breakfast at no extra charge

no free wifi

were really friendly and helpful, breakfast staff really helpful with the kids assistance and checkin staff were

room service could have been better i asked a member of staff for some sugar for the in room kettle

the lady on the desk when we checked in and the lady who was working in the evening and breakfast

out of the water , spotless , fantastic staff , hosting excellent rooms lovely and comfy, plus a gym to

the room was very nice and clean , there was free wifi and a tv was provided

good to have laundry facilities

laundry room and fitness room were clean and nice

liked that there was a washing machine also so could do my own laundry

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

having a laundry onsite and options to have your laundry done for you save us so much time

location , ease of parking, nice welcome, comfortable bed

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

spacious rooms beautifully decorated, we had 2 suites for our family and there was a huge kitchen/ living area

the breakfast was excellent,

breakfast was included and couldn’t be faulted

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower

location, car park and late check out

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

i hope they will introduced a new family rooms for small kids

breakfast, complimentary coffee/ hot drinks, good room with good facilities

weirdly there's an outdoor laundry at the garage nextdoor

24 hour bar and reception, games room with playstation and pool table (free) room service, we needed an iron

stay, great location, very friendly and accommodating staff late check out a great benefit

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

staff were really helpful with early check in

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

hotel wifi is average, to quite slow at times -

price and facilities available in the price and of course the mini bar and snacks available for

fabulous breakfast and good gym space

wide room service menu selection

the gym was very basic with a couple of machines and not much else

location to racecourse nice bar area good breakfast

no mini fridge in the room no room service was available

everything was clean and recently refurbished the gym was well equipped

fitness room was very poor no weights or dumbbells above 4 kg there is room to place a multi gym just needs to

very comfortable bed. clean. very close to theatre and shops. nice bar for evening drinks

very central. clean and tidy. good breakfast and late check out at 12. very close to station.

late check out free of charge, staff friendly, lovely clean rooms

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

this hotel was clean and value for money… me and my kids enjoyed staying here.

clean. nice gym, good breakfast, comfortable bed. helpful staff. central. good value.

late check out at 12 and breakfast till 11 is perfect for me

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

the cost for a pet was near as much as i pay for 4 nights

breakfast which was goodud83dudc4d the bed was comfy we had extra pillows, we always got offered room service,

breakfast was great, and there was plenty of choices on offer, i also used the room service and ordered some

we especially loved the bubble lounge bar which is inside the building

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

the spa staff were so lovely and added to that relaxation feeling

great location near the center. even our son was impressed with wifi speed, rooms comfortable.

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

tv and wifi all worked well good

comfy bed!, central location, room service

perfect situated in the centre of birmingham good working wifi , with also airco in the room

the gym facility was great and not busy. the room was clean and spacious for two persons.

the staff at reception and bar are excellent.

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

proximity to the centre bar area

the room service was excellent and great for tired travellers after a long journey