the laundry facilities and games room

hotel also has a gym and laundry / lounge but didnt use these

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

clean and kitchen and laundry

( laundry room or main reception

proportioned room with free wifi, air con and tea/coffee making facilities

breakfast, staff, ample parking space, room was very good and quite and room service

check in; bed was a wee bit small but comfortable and the room was clean and well laid out; good wifi; good

room is clean, , good wifi, hot shower, warm room, comfortable bed, towels and soap provided, breakfast was

really lovely staff, great parking, brilliant breakfast. very helpful people

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

no info in the room of bar facilities or room service

the 24 hour reception, clean room and great room service

friendly staff. very helpful. lots of parking and great location for me

staff, bar n location

very clean and quite new. parking easy. wifi free and good.

liked, the facilities, there s a gym and restaurants and bar

a really lovely room with patio area and staff were lovely welcoming and friendly breakfast was lovely too all

breakfast was good, good selection of both hot & cold

welcome, spacious luxurious suite, excellent room service, cosy bar area, splendid dining/breakfast room, ample

t have a lift, lots of stairs very awkward to take luggage especially if your with the kids

location . breakfast and price. free parking. free wifi

in the hotel as it kept the hertage intact but also including its modern comodities such as free wifi

this was all served in a kids party bag with no protection from handling food due to the current covid situation

rooms need better soundproofing if staying with kids

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

the bar was very convenient for us and it was just a good no hassle stay

location late check out 12

thankfully didn t wake the kids

room service after restaurant closed

seemed to be over run with parents with kids that couldn t control them.

lovely hotel, great bar and nice, clean modern rooms

plenty of car parking, small bar adjacent to a lovely restaurant with a good range of well presented and well

apart from there could have been a garden area outside to sit not just sa gravel parking

breakfast was delicious ud83dude0b staff were all so lovely and helpful

breakfast superb, amazing staff

lovely bar area and restaurant

was no laundry facilities it stated on the website that there were was dissapointed

thin walls, no free wifi in the room.

good breakfast and even had gluten free toast

breakfast was fresh and nicely made

my room was warm, clean, with a comfortable bed, fine for my work stay, wifi was pretty good too

having to go out of my room to use the laundry room to get my shirt ironed

clean lovely breakfast great clean hotel

really quaint and friendly hotel with great staff and nice quiet bar with good food and drink.

wifi wasn t great in room

the rest of dishes i ordered for my room service was nice though

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

the bar staff the bed was lovely and the breakfast was great

amazing and funny receptionist mani, clean and spacious room, very cosy and welcoming bar area, good parking

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

i am very upset that i had to put my kids through this which was supposed to be a holiday

no room service unless you pay an additional 4 per order

the staff absolutely disgusting attitudes swearing , especially when kids were around

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

wifi not working

poor range of beer in the bar. bar staff had never heard of a gin & tonic before

there are several available parking

convenient location for casino lots of parking great full english breakfast

gym was small and did not have a pool etc as the other holiday inn hotels i ve stayed in.

probably the best lasagne i've ever had, nice bar and restaurant area

clean, comfortable, convenient, good parking with friendly helpful staff.

given the hotel is located by a popular racecourse would expect more facilities in the hotel ie gym, sauna,

travelling with group of kids nothing in hotel for them to do

good quality hotel with great staff. facilities good, and gym a bonus.

poor wifi quality

room was excellent value for money, we had a lovely meal after returning quite late but the young bar staff that

evening dinner & breakfast were excellent quality & delicious

the bar area was lovely to relax in (like a big lounge with comfy sofa and armchairs) and the breakfast in the

i watched a cleaning lady kick and throw laundry down the public stairs

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

lovely quiet area, the pool was a bonus and the kids loved it in there

pool great . staff fantastic. rooms clean. delicious food . fab breakfast

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

wifi didn't work very well, tv could do with updating in our room.

the parking was extra and expensive, but safe and convenient

efficient reception staff and room service.

superb parking for centre of birmingham, clean and very comfortable room, and good breakfast.

and helpful staff at the reception specially mr khalil-ur rahman s service and arrangement of early check in

wifi was free

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.

as pet-friendly however your policies don t live up to this

to allow older kids in same room when searching universities as it is an expensive time

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

hotel, beautiful reception area, the staff very obliging and gave us a late check out

we got offered a complimentary late check out of an extra hour also which was nice

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

room service didn t come to the room

the staff, early check in

we requested early check in and was told not available - fair enough

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

the room was spacious, clean good signal on the wifi location very close to brindley place and the utilita

snack bar caused a delay due to payment options and reception had to support

gym has very basic stuff.

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

easy to access and love the private free parking

the bar / restaurant area was nice and the food was definitely a bonus!

wifi signal poor but it's not down to the hotel, i spoke to a few locals and the area is not well

price - location- parking - convenience

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

wifi wasn t always great and a separate toilet from bathroom is a little inconvenient

the lobby smells of figs and always looks smart and there’s a great area for kids to play without making the

kids friendly and pet friendly.

young kids, the kid section by the reception area was entertaining for them

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

candy cane for the kids

i had a problem with my room service food tasting off and the staff were very quick to accommodate me and solve

great location on broad street. friendly staff. rooms clean and wifi good.

having a laundry onsite and options to have your laundry done for you save us so much time

kitchen two rooms bed n bedding gym laundry

laundry room and fitness room were clean and nice

liked that there was a washing machine also so could do my own laundry

staff friendly & helpful. great facilities with an onsite laundry and carpark

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't

as if bar staff didn't quite know what they were doing when there was a large amout of people

no paddle pool for small kids

the gym was well equipped and clean and again staff very pleasant

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

there was also a note with a chocolate bar left on the bed as a lovely extra touch

kids would have liked a bath in the bathroom but we were only there a night at a time so it was no

sofa beds for the kids were really uncomfortable

i hope they will introduced a new family rooms for small kids

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

lovely hotel, very clean and comfortable and great bathroom. breakfast was 10/10

facilities are fantastic, wether you enjoy the gym or enjoy a comfortable room ; their breakfast is outstanding

breakfast was cold

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

location, gym and spa is great, nice breakfast and good value for money overall

the breakfast was exceptional the views from the room and breakfast area stunning

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

we had lunch in the bar and it was delicious

wifi was a little temperamental at times, but this may have been something to do with being on the

at busy times it can be difficult to get hold of room service. room is a little dark

i didn't like kids making noise in middle of night

enjoyed a deep, hot bath (luxury when you have kids

room service was soooo good

lovely bar and the room was perfect

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

to get early check in, and only 2 mins away from snow hill station

room, bar, breakfast

staff, bar and dining area, in easy walking distance of station, museum, central chrches, library, metro

the kids were exhausted and we did the check in earlier

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

breakfast was really good, received room upgrade which was amazing, staff were lovely

at breakfast not quite as good as the rest of my experience of the hotel

wasn't open the evening we stayed and it was a bit difficult to get room service - all worked in the end though

weirdly there's an outdoor laundry at the garage nextdoor

excellent breakfast

good location, clean, spacious room, gym, professional staff , buffet breakfast

great location, great friendly staff and allowed early check in

comfortable and helpful staff and rooms also nice bar and area to play pool and have

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

the bar was a good place to meet visitors

perfect situated in the centre of birmingham good working wifi , with also airco in the room

location, rooms, breakfast and staff hospitality

late check out free of charge, staff friendly, lovely clean rooms

bad to say just prefer them to tell you on the day if you can have a later check in rather than calling in the

they allowed late check out as well

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

the wifi signal was poor, can't even use the search engine.

clean room with ensuite, wifi and aircon

a compromise but this place is beautiful, fully fitted out, nice toiletries, well-run bar and fab room service

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

no room service, no cleaning,

wifi not available in room, only in lobby.

breakfast, really friendly and attentive staff

breakfast was included and couldn’t be faulted

breakfast was amazing

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

the breakfast in the morning was exceptional, and had a great variety of options available to choose

one lift working, car park very tight and a number of spaces taken by laundry carts

i didn't like the breakfast. not that much choice

and free wifi throughout the whole stay, nice clean and comfortable for the money, good and enjoyable bar

free wifi

the room was clean with good wifi, tv and heating system

room was opposite laundry and staff on first morning were far

room service was not available

room service lady kept barging into our room while we were getting dressed the next morning

hotel out on a limb ,no room service, no information on hotel in the rooms

room service was satisfactory

have to collect room service

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

the kids specifically said they dont like us here and that was painful to hear

the patio in the bar area is worth enjoying when

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell

the sheets had some scuff marks but well may have been from the laundry press

the gym was also really good

access to the gym and pool was a nice touch too

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

access to the gym and pool was a nice touch too