had slight problem with wifi... very complicated

the breakfast choice and room service was excellent as were the staff.

lovely old wordly hotel great features nice rooms good parking tasty food recomend

lovely cental location, parking was a bonus

friendly atmosphere. fantastic breakfast.

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

very pet friendly - our dog was even given some sausages for his breakfast

there is also a wacky warehouse next door where your kids can let off steam after a long drive

the entrance and bar area was lovely and cool

it's easy to find and get to, ample parking and fantastic service all round

was plenty of parking area

breakfast was absolutely lovely, plenty of choice

lots of parking and nice bar

guy in bar didn t bring teaspoons for coffee, he spilt it in saucer had to ask him to clean it up

parking was good

terrace bar excellent

in desk was in the bar and felt awkward as there was a wedding at the hotel and we had to stand with wedding

wifi didn t work but required you to sign up to ridiculous marketing company, wanted you to agree

parking . aplenty

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

comfortable, spacious room, restaurant and bar on property, delicious dinner, lots of parking

lovely pool and leisure facilities

the hotel is extremely comfortable, clean, very well staffed and i particularly appreciated the gym in the

rob at the bar was a good lad, garden was nice to relax

we were next to the laundry room

time away from kids lol

excellent bar service, comfy bed, super breakfast staff and delicious food.

- great staff - good breakfast - lovely lounge - great evening meal - good location - plenty of parking - good

plenty of parking spaces, amazing gardens to walk around

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

not enough parking spaces hole in towel

room included fridge and tv , good wifi

room layout is quite nice and the free wifi is nice to have for work

room was big and clean, wifi is fast and the hotels layout is pretty fun (skyscraper)

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

i feel sorry for them having to live there without kitchen / laundry facilities

good home cooked food great gym but never used it, how do i know because i ve stayed before

parking was right outside the apartment was a winner too :)

plenty of free parking, free well equipped gym, not a bad drive to city centre

found some dirty laundry under sofa bed on arrivalud83eudd28

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

it was great to have the ability to get food on site as well as having a bar in the lobby

with partner and kids after visiting alton towers, ladies in reception was very friendly and helpful

we requested an early check in as we were attending a wedding and they sorted this out on the day for us so we

on allergens wouldn't go a miss maybe an extension to the pool as 6 people fill it and when kids are involved

of location staff were lovely room comfortable and clean nice swimming pool great parking nice

cup had chip init, menu for room service was stained and crumpled

swimming pool and changing facilities were great the kids were able to use the pool

lovely well kept property and kids loved the pool.

hosts made us feel very welcome (even did a bag of laundry for us)

rooms were very comfortable, kids loved playing in the garden and feeding the kitchen scraps to the sheep in

breakfast was also excellent, again from the same excellent kitchen

very friendly staff. excellent bedroom with spa bath. good value cooked breakfast

had two bedrooms, one with a super king bed and the other a king size, two bathrooms, lounge and kitchen/diner

eventually a lad appeared as he was dealing with laundry at the far end of the car park

pool n spa a little dated

we were told to call from our rooms and order on room service, rather than in the bar where we were sitting

excellent parking

the borrowers kids would have had a field day larking about in the simulated snow

poor standard, room out dated, smelt , dirty laundry in corridor

skip the set menu and order room service

had a problem with the wifi on 3rd floor

24 hour room service was not 24

wifi not available in back part of hotel

staff accommodated my request for early check in as best they could and were always so courteous even over the

staff was very kind and helpful parking was easy near to town

g the room, dinner, breakfast, room service), the nice manners of staff (reception, bar, housekeeping) and even

late check out for a small fee so we could shower after

kids were picking one when a staff member shouted

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

also staff allowed a very early check in which i appreciated as we were visiting someone in a care home nearby

kitchen staff alarmingly slow

the wifi was down so my daughter couldn t do some of her work.

the bedding had odd stains laundry firm need to check this

lovely well worth the money waitress was very helpful sunday lunch was excellent very comfy bed wifi kept going

i love how clean the room was. how handy it was for town centre. the off road parking was great

didn't know there was wifi, didn't see any notices etc good parking but very tight spaces

could do with decorating & new carpet i booked parking but because there was a wedding in the venue i had to

great breakfast (except sausages), free laundry a bonus

laundry is free! it s very convenient!

good location, decent breakfast, clean rooms and free self-service laundry.

we were very happy to see the laundry facilities available to guests

showers and laundry wasnt enough for family

spa wasn't included in the price, i found this misleading as i wasn't told otherwise when booking

wasn't aware there was a charge for swimming pool until arriving

the chilli con carne on the bar menu is very spicy

mattress was so uncomfortable me and my wife have to sleep on floor because our bed we give to kids

no room service as advertised on their website

room was comfortable and he enjoyed breakfast

adding extras to your bar bill

no-one on reception when i arrived and i had to find someone from the bar

the breakfast was delicious and the room very

that a wedding was taking place on the night we stayed, it does mean that some of the facilities, bar etc

woken before 7am laundry van

were in room 202 the only thing that was annoying was the laundry door banging every minute from about 6am

bar is modern and priced reasonably for hotel prices

close to the train station good value for money the swimming facilities are great and best of all kids are

presented-beds super comfortable-free wifi everywhere and in rooms-plenty of parking spaces-good access to

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

lovely choice of buffet breakfast and with a member of staff ensuring everything went smoothly

best thing about the hotel was the pool

warm and welcoming, room was lovely and very clean, pillows are amazing, cookie was so nice, pool was such a

was construction going on so weren t able to use the pool/spa facilities which was a shame, and when ordering

bed, excellent location, breakfast, staff were all friendly and helpful even the laundry lady helped us

free wifi

paying for wifi? really?

plenty of parking

the gym/pool should open earlier. a gym should be open by 6am at least.

laundry facilities in room

piles of laundry in the corridor

had us moved which we appreciated, second room we noticed in the morning due to it being a pet friendly that it

into the lobby area friendly staff on reception extremely welcoming restaurant on site to and a bar lovely and

door hotel continental buffet included 2 hot options - bacon and beans friendly reception team late check

room service breakfast was excellent. arrived on time and delivered with a smile,

evening dinner & breakfast were excellent quality & delicious

the staff in the bar on saturday night we re just brilliant

ample on site parking

parking, pleasant room, lovely food, good service, trainee waitress very good, copious breakfast

laundry service on the weekend which wouldn't of been a problem if it stated that

friendly, helpful service. great breakfast.

bad points - no room service you have to collect defeats the purpose of room service

didn t have the breakfast as we left too early but was a comfortable room and great pool

nice breakfast too

no longer seating in bar area - removed during covid & would be nice if it was reinstated.

there was ample, safe parking and the main access gates were always locked at night

difficult to connect to wifi and you have to reconnect often.

lovely rooms, great restaurant, brilliant breakfast, excellent and genuine staff, decent parking

there was good parking on site

was no laundry facilities it stated on the website that there were was dissapointed

upgraded room for our wedding anniversary, the bar was opened for a nightcap at the end of the evening and the

breakfast was fresh and nicely made

easier access to wifi

little gem, staff were fantastic, nothing too much trouble and a lovely breakfast as well

swimming pool was nice and warm

had a fantasic time here all staff was friendly even the room service was really good

free internet and free access to swimming pool, sauna and steam room

manage, the lovely staff member carried the chair up or me and also helped push my dad near the pool

spa facilities, not so good. the steam room needed a good clean, it smelt of dirty drains!

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

the breakfast bar (especially because it was included in the price) the jotel had every little thing u can thing

good bed,lovely breakfast,clean room,excellent staff

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

reception was poor and my room was a fair distance from reception so couldn t connect to the wifi

wifi signal poor but it's not down to the hotel, i spoke to a few locals and the area is not well

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

on site parking

selling point for me turned out tobe the laundry room

room allocated, no heating second room, no hot water, beer cans amd dirty laundry in wardrobe, dirty sheet on

diffetent bar prices with different staff and the heat during the night with what u would call a winter duvet

40pm bring told they were too busy and we couldn t order food or even room service

i felt it was over priced and should have been under 10 and the coffee was poor room service light snacks

that my brother who met us on friday at the hotel for a meal received a parking fine

s a real shame the tv did not work on wifi even after connected to our own hotspot

no kids allowed to be using swimming pool that was a bit disappointing

early breakfast finish.

great staff. great food. easy to find and lots of parking. the spa facilities were fab

there was no fire which is why we were told there was no laundry, but there was a problem with laundry delivery

i find this happens quite often when contract laundry companies are used by the hotel

good bar too

think the spa could do with making sure people booking are aware there may be childrens lessons going on

have been nice if we had been notified of the kids swimming lessons in the spa, if we would have know, we woukd

the spa bath looked dirty and the shower had to be held at all times

breakfast cooked to order and for the evening meal there was a good menu choice

car park was full when i arrived at 8pm. had to park on a side street. no free wifi

fout poster large bed,excellent clean room, friendly staff, spa bath

excellent location with easy access to the town without being inside the madness, easy parking, wifi is good,

only constructive criticism we wanted to highlight was the room service,the sandwiches we ordered were soggy

the spa was lovely and spacious and good value for the facilities

we asked for early check in which was graciously given and on arrival were immediately upgraded to a beautiful

no access to pool

are attentive and professional my room was immaculately clean and the bed super comfy lots of parking

on the balcony of room smoking and there was dirty broom 4 black bags of rubbish and dirty laundry in

wifi reception was poor in the room i stayed in 55..

great cooked well, breakfasts big. good location, green parking, staff all v goofd

pet friendly

wifi was a little hit and miss as was the tv signal but we weren't there for that so i really wast