towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

weak wifi signal. and not enough irons.

no soap the hot water was scorching and no food at all tho they did offer room service but no

access to the family suite we had booked was great with ample parking right outside the door

easy to access and love the private free parking

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

is no laundry facility in the hotel

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

very lovely bar and restaurant stuff ud83dudc4c

location staff very friendly, rooms were very clean and comfatable great breakfasts and aminities bar open and

were really friendly and helpful, breakfast staff really helpful with the kids assistance and checkin staff were

lovely hotel, great bar and nice, clean modern rooms

the wifi signal was bad in our room so we couldn't connect

room, bed & the breakfast

ample free parking clean comfortable and decent atmosphere

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

great friendly staff, check in was excellent. pool, sauna and jacuzzi were fantastic.

was fined by a 3rd party parking company on my return home by letter

having to go out of my room to use the laundry room to get my shirt ironed

there was room service which was surprisingly quick

breakfast was excellent

good bed clean excellent breakfast overall dirty class

wifi service is very patchy away from the public areas, i had to use a mobile network dongle in my

i am unable to comment on breakfasts and spa/gym facility as we didn't use them

stop it raining or offer valet parking! other than that, it s spot on.

guess the only thing i could say was maybe the food was a bit expensive for room service, but it was as to be

spa was amazing, a very relaxing experience

i used the pool and spa which was amazing

very clean and quite new. parking easy. wifi free and good.

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

laundry was visible outside our window and was very noisy when it was collected in the morning,

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room was not the greatest, it was dark as the window looked out onto large laundry containers

pool changing rooms were a mess.

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

had room service in the evening and the food was very good, the service was quick and efficient and the

bed extra comfy and breakfast excellent value

lovely hotel with great views. free parking and free wifi. really helpful staff.

children not allowed in bar area would be good idea

when we arrived later than expected with tired kids the staff were very hospitable and allowed us to order in

i wish i d had time for the spa, room service is excellent, we are fussy and this is the very best for a

nice bar good rooms helpful staff

the only thing was the bar and spa closed too early...

in the restaurant and room service, only thing missing is a filter coffee with your room service breakfast

everything the staff were friendly the room was amazing the bed was comfy breakfast was

staff were great. breakfast was great. good to have e parking facilities

breakfast was delicious ud83dude0b staff were all so lovely and helpful

breakfast is plentiful -and fresh

breakfast superb, amazing staff

late check out for a small fee so we could shower after

room telephone not working, a particular nuisance when you need to order room service

kids eat free, excellent. comfortable room. handy location for molineux.

i would loved sort of playground for kids outside or a pool table or something like that inside to entertain

extremely clean,good parking,great value and beautiful comfy bed.really good nights sleep.

was no laundry facilities it stated on the website that there were was dissapointed

clean, quiet, comfortable, staff polite, amazing breakfast

claudia on reception and the bar was so friendly, chatty and helpful

shower head so you can shower if you don t want to wash hair no draught beers on tap in bar

gorgeous breakfast

( laundry room or main reception

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

hotel also has a gym and laundry / lounge but didnt use these

the laundry facilities and games room

close to plenty of restaurants. laundry available for us

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

pet charges gone up

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

nearby golf course and rural setting creates a good setting for a classic heritage house

the wifi is shocking - could get any signal unless outside the hotel location

i was asking bar staff about room service and food and they were a bit off border line arrogant when asking

great spa facilites, free parking, a big-sized single bed, hard mattress, big screen tv, a/c, room service

parking was tricky, limited spaces for the size of the property!

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

also a bar & large reception area with comfortable seating

missing room service information and do not disturb card

lovely,clean room. room service was quick. food was lovely. great value for money.

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

the heating was not good. the bed is a bit small and i could not find laundry plastic bag.

laundry pick up restricted to 3 days per week not the five days advertised

the noise from the laundry kept us awake all night with people talking. lack of breakfast items!

free parking, good breakfast, good wifi

wifi was good and lots of tv channels

the spa has to offer you can just come and use the spa without having to be a guest of the hotel breakfast was

should have booked direct to get the breakfast free!

food offer is limited so i m not sure it cuts it as a hotel but as a b&b with a lovely spa it s

great breakfast and spa

staff always helpful and will assist at all times during your stay facilities available are cafe bar with drinks

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

kids were in room 212 and there was a peeping sound that refused to stop

i really enjoyed the stay and my kids loved it, we would definitely come again

were friendly, the room was a good size for a family of 4 the kids loved the fact you could see trains and trams

delicious menu in both dining room and bar area

room service good

spa times for kids are quite limited and apply to teenagers as well

there were very restrictive hours for when kids could swim

the parking was tight as there was a wedding happening on the day.

room was opposite laundry and staff on first morning were far

no room service

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

room service was satisfactory

staff are rude and not trained room service does not know english

kitchen two rooms bed n bedding gym laundry

liked that there was a washing machine also so could do my own laundry

laundry washing machine, dish washing machine, friendly staff

a guest laundry, staff available 24/7 and a bar were all appreciated

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

friendly staff, relaxed atmosphere, dog friendly and breakfast excellent

very week wifi

breakfast great. got it for 52 a night. great price and parking included. well worth it.

excellent location , good parking space.

very clean good location to city centre really nice staff late check out free till 1pm

superb wifi, very comfortable bed, good tv and excellent breakfast

late check out

housekeeper knocked twice despite no disturb sign on the door and late check out

free wifi and access to smart tv for kids

the wifi connection was terrible.

my kids and i really enjoyed that bit

my kids and i really enjoyed that bit

had a small kids play area

very clean good bar and facilities

plenty of parking, near to the hotel entrance

was no wifi for at least 24 hours of my stay and as i have a business that made it really hard for me

great room service, very helpful staff, great breakfasts

wifi was free to all guests

excellent breakfast

the sheets had some scuff marks but well may have been from the laundry press

clean and room service available as an option

wifi was abit slow.

the wifi was a little flaky, and the room, fine for one, would have been a bit tight for two

wifi is quick. the room is spacious.

only room for improvement is that the ac is not the best, and there is a one-hour gap in room service where

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and

wifi quick enough for work

no breakfast room service

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

i was unable to turn the room fireplace on, although the main environmental controls for air conditioning and

wasn't open the evening we stayed and it was a bit difficult to get room service - all worked in the end though

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

and bathroom decor lovely, staff very helpful and allowed late check out as

the breakfast is very good , nothing is cheap it’s all quality and the staff are very good

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

slow wifi, not really stable.

easy parking and local to city centre

plenty parking friendly staff nice and clean very happy, i stayed 15 nights

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

were excellent and very accommodating even allowing us room service at a late time

damaged furniture, missing drawers, room service only cleaned the bath room but left rubbish, even the romote

bar and restaurant good

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

had a few minor issues and i as charged the wrong room rate and did not receive the complimentary pet products

you were kind enough to allow us to use the sauna and steam room before 3pm and allowed us late check out to

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

kids under 12 not allowed in pool weekday and no kids at all on weekends.

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

ud83dudc4fud83dudc4f though, because of covid precautions, there was no room service unless specifically

the staff was very friendly and the breakfast is good value for money.

good quality hotel. staff were polite and friendly. lots of choices for breakfast.

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given

wifi was slow

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

offers parking with many benefiting facilities including sauna and gym

bed, close to all amenities, easy parking, good restaraunt, great staff and 24 hour room service menu

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot

we had kids so they were very tired and we arrived around 7pm

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

staff very lovely and pet friendly. amazing location.

perfect situated in the centre of birmingham good working wifi , with also airco in the room

we ordered room service breakfast - nothing wrong with the quality, or service, but i think we would have

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

the gym access came as part of the stay and was very good

quiet gym. iron in room. good breakfast. helpful staff. air con.

great wifi and very reasonable price considering the

little dated and we was quite a walk through the hotel with 2 young kids but wasn’t a huge issue really

beautiful hotel, clean and tidy and comfy beds, fantastic room service and shower was good.

big plus is the secure parking

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

the breakfast choice was great and a cosy bar area too

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

no wifi in the rooms

no remote for tv, had to ask, menu for room service, but no phone to

there is no internet in rooms..it wud be nice if u can put wifi in rooms

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

we had lunch in the bar and it was delicious

wasn’t clear the spa wasn’t for under 16’s we wouldn’t have stayed here and the kids were very

sauna and gym facilities not available made the stay less relaxing.

price and facilities available in the price and of course the mini bar and snacks available for

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell

nothing! although the lounge bar was really warm when working in there in the day.

issue with room service at night but it was resolved and apology given.

rude in their approach to when we brought food back to hotel as food menu didn’t cater for kids

wasn’t any chocolate spread so my kids were not happy

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

the bar entertainer was excellent

hotel, beautiful reception area, the staff very obliging and gave us a late check out

service was top notch, got upgraded by the kind receptionist, we ordered room service for dinner and it was

- at the desk was very helpful, professionalism was bar none

managed to get an early check in

nice big tv and free wifi which

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

to allow older kids in same room when searching universities as it is an expensive time

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

the security put in the laundry lift because the other lift wasn t working which is fair enough

this resulted in us checking out early and not taking full advantage of our night away from the kids

couldn’t find option for breakfast in room

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

the beds were comfortable and the breakfast was brilliant

allowed us have an early check in which was great as we hadn t slept the night before

large room, able to sleep well. good wifi, luggage storage after checking out

cost of the room service then they ade a service charge of five pounds was not happy the burger was 17 pounds

room service was amazing.. pizza 24/7 is a brilliant option for hungry guests!

the worse night with the kids i ve

the late check out was a bonus and the staff really pleasant

no info in the room about breakfast options . no one offered up the wifi code