having to go out of my room to use the laundry room to get my shirt ironed

wifi could have been better

the bed was comfortable and room service was tasty and arrived quickly

location and safe parking and quiet.

staff,excellent parking especially for a large van,breakfast was lovely,all in all great value and location and

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

laundry was visible outside our window and was very noisy when it was collected in the morning,

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

room was not the greatest, it was dark as the window looked out onto large laundry containers

everything is good. my kids enjoyed pool time lot.

great location for football club. next door. free parking. great bar area. friendly staff.

thankfully didn t wake the kids

noise from other customers and kids running around the hallways

also late check out time and breakfast served until 11am which was also really great

bonus was having a gym

very clean and quite new. parking easy. wifi free and good.

i watched a cleaning lady kick and throw laundry down the public stairs

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

this hotel is very kids welcoming

hotel is child and pet friendly

we loved the room and the breakfast

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

location, friendly staff, very clean and comfortable. fabulous breakfast.

the free wifi and breakfast make it really

staff, the use of parking, the breakfast and speedy check in/out

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

also a bar & large reception area with comfortable seating

don't have rooms big enough for kids with parents, so we had to book 2 rooms so the price was double, but if

wifi was slow

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

the bar staff the bed was lovely and the breakfast was great

great staff, great breakfast

( laundry room or main reception

hotel also has a gym and laundry / lounge but didnt use these

clean and kitchen and laundry

the laundry facilities and games room

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

towelling ones are much better, but was told people use them to mop floor with, laundry services can sort that

free parking. comfort and cleanliness of room.

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

decent wifi

temporary wifi with low signal little bit old furniture and damaged

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

laundry was thrown down stairwells and not in a skip

location and free parking very helpful staff

it is near to city centre and has parking facilities , clean hotel

i am very upset that i had to put my kids through this which was supposed to be a holiday

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

parking, free wifi, ease of journey to work from this base

clean rooms excellent staff comfy beds free parking

lots of free parking on site

lots of free parking. half hour walk into city centre.

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

lovely hotel, very clean and comfortable and great bathroom. breakfast was 10/10

gave us a late check out, thank you

was a big smart tv but we couldn't connect to the wifi as we wanted to watch a movie on netflix

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

liked that there was a washing machine also so could do my own laundry

staff friendly & helpful. great facilities with an onsite laundry and carpark

laundry room and fitness room were clean and nice

a guest laundry, staff available 24/7 and a bar were all appreciated

his ipad didn't connect to the wifi so we asked reception for some pencils and paper and they gave him lots of

as if the kitchen staff was on holidays

room service breakfast was amazing it made us feel very special the way it was presented and served

very loud party going on wasn t ideal with kids trying to sleep

little dated and we was quite a walk through the hotel with 2 young kids but wasn t a huge issue really

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower

kids would have liked a bath in the bathroom but we were only there a night at a time so it was no

95 @ head, kids eat free

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose (do not worry, no

probably the breakfast but we just didn't buy it.

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

gym is quite small so once 5 of us were in there it was a squeeze but the equipment is good.

next day, tv and the wifi wasn t working for about 3 hours

the gym was way to small with limited equipment

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

i also requested an early check in however this had to be requested on the day which i found pointless as anyone

top tier no fault attentive and kind to my kids

breakfast needs improvement. change the menu in each day at the week more option needed

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

in staff were really lovely and even applied a free late check out

reception & bar staff pvery pleasant and helpful

no separate shampoo and conditioner ,slow wifi

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

good gym and steam room; comfortable, clean room.

sauna, steam and gym

kids friendly and pet friendly.

bed, close to all amenities, easy parking, good restaraunt, great staff and 24 hour room service menu

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

this is not kids friendly or even adult friendly for those who can’t swim

above

no paddle pool for small kids

no mini bar in room. no drinking water available in spa without stepping into reception

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still

quiet gym. iron in room. good breakfast. helpful staff. air con.

great location kids loved it the breakfast was lovely

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean

gym great, not crowded

room i had was a bit of an error with the mini bar having 2 bottles of water and the picture on the website is

great facilities. nice room, awesome fitness centre including pool and gym. good breakfast

pool was very warm for kids also

late check out was no rushing around in the morning

the room was abit cold for us especially the kids

paid-for wifi.

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

lovely bar and the room was perfect

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

good location. spacious room. free wifi. good bath/shower.

rooms are lovely and cosy ... power shower is on point !!! spa lovely !!

room was opposite laundry and staff on first morning were far

room service was not available

room service was satisfactory

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

hotel out on a limb ,no room service, no information on hotel in the rooms

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

i couldn t access the room service from the tv

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

location and bar area and breakfast and comfortable bed great hotel!

small bathroom, not much space. no gym

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

not getting early check in

great location, room and facilities including the gym were exceptional

had not requested an early check in but the receptionist went out of her way to organise early check in and a

the petals i had ordered for our room was also lay out perfectly and the complimentary drink was very

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

some of the spa facilities were out of use

have been a mini bar really at that price to

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

we ordered room service breakfast - nothing wrong with the quality, or service, but i think we would have

the wifi was fine

the sheets had some scuff marks but well may have been from the laundry press

access to the gym and pool was a nice touch too

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

room service knocked on my door even though i had asked to late check out

access to university gym and pool, walking distance to restaurants, bars and shopping

room service menu could be some better than the one in room.not any choice

free wifi only available in public lobby areas

the ony channels i could watch was 1 or kids programs all the others were jumping

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

there is no internet in rooms..it wud be nice if u can put wifi in rooms

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

late check out free of charge, staff friendly, lovely clean rooms

had suite kids had put up beds in the living area at first walk though it looked really amazing

room service options but no directions on how to order.

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

weirdly there's an outdoor laundry at the garage nextdoor

hotel has nice decor, 24hr bar, gym and

under construction in the reception area, which made drinking in the bar uncomfortable.

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

pool table, bar 24/7, late check out, cool bedroom lights, cool games.

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

early check in as the room was ready

huge bar and restaurant with plenty of charging points and looked great downstairs

room service for a fan and extra sheet was very fast.

setting up the wifi connection was not as easy as usually

also the night staff may not be fully inducted, as when i ordered room service one evening the member of staff

have stayed at this hotel a few times with my kids and each time, they have enjoyed it so much that they didn

wifi wasn't great, but not really bothered about it.

have to collect room service

one lift working, car park very tight and a number of spaces taken by laundry carts

i especially liked the 24hrs bar with food and alcoholic and non-alcoholic beverages, the breakfast and the

beds are very uncomfortable and hard and being picky breakfast was a bit dried up.

staff and cleanliness and late check out

bar across the road doesn t close till 3am so you can hear the music from there but it not that

the reception staff and all the staff we met were very friendly and helpful, in the mirrors bar grace was

was so delightful an happy with my stay at the park hall and spa hotel definitely highly recommended, staff were

food in the bar was excellent

the swimming pool is the smallest one i have ever seen but it was well kept

spa a gym facilities were very good

the pool, the restaurant, the bar, the staff, the hot tub area, the food was all very good

our stay 3 families no kids this time

room service - due to a language issue

spa,pool steam room etc

i am unable to comment on breakfasts and spa/gym facility as we didn't use them

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

it s great and more easy car parking. hotel is all clean and impressive

bar open and we ll stocked

hotel good breakfast and lovely staff had a great stay 2 minute walk to star city where the bus takes you into

loads of parking and good breakfast

spacious rooms beautifully decorated, we had 2 suites for our family and there was a huge kitchen/ living area

parking on the street wasn't great and didn't feel the safest only complaint about the room was

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

breakfast was amazing

we also decided to go for room service for breakfast but the waitress was not informed in what room we were