is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

kept the ac running cause of the smells in the room although non smoking room it still smelled like it

wifi didnt make it to the room

wifi or tv didn t work!! heat didn t work,beds wasn t clean , was upset

parking

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

free shuttle to the airport is very convenient

wonderful breakfast every day and we had fun using the indoor pool and the pool table and football table in

the staff & shuttle were excellent!

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

pet friendly

breakfast was excellent, staff really made sure everything was abundant and tidy

the pool and fitness rooms looked great (did not have the opportunity to use them)

room was clean and under normal (not covid) circumstances there would have been great amenities - pool gym,

laundry facilities were advertised, was not told that they couldn t offer quarters for

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

my third and last complaint is our room was either next to underneath the hotel laundry room

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

fireplace did not work

the room was a bit small. the laundry was not functional.

dual shower heads - efficient ac & heating & convenient parking

staff was very polite, the hotel and parking were good, the breakfast was varied

convenient, affordable, nice beds, nice breakfast

breakfast, room, and gym were perfect for us!

change machine or laundry supplies available near washing machine would have been a plus

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

clean, new, spacious, friendly staff and very good nutritious hot breakfast!

small gym was too humid & hot to workout in (equip was dusty & had dried sweat, no disinfecting wipes or

right across from the hotel s laundry room where the employees were shouting

the smell from the laundry area was strong and unpleasant

my room was beside public laundry and employees laundry

more info at check-in for amenities like the laundry facilities or gym, etc

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

the rooms were spacious. the laundry availability.

had a room by the laundry to large baskets of dirty lines were outside room

t clean dirty laundry still in the room and the bathroom was not cleaned

laundry,pool,& weight room still closed due to covid

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

dryers in the laundry room didn't dry our clothes very well

ud83dude04) located so close to the airport you could walk if you had to, but the free shuttle bus and its

the breakfast was good and the area was very clean

lots of parking, includes breakfast. friendly staff.

in between other long stay hotels, the property was clean, staff were very friendly and polite, pet friendly

were uptight and miserable and rude with kids and parents from a hockey tournament

limited parking

location is good, hotel very clean, enough parking space

answers about the shuttle to the airport

an hour to the fall. airport shuttle is not on time as they pick up customers from a few hotels.

really slow wifi

easy parking with a big truck

pet fee, which is outrageous, but since we had already paid for the reservation, we were stuck

comfortable queen beds, roomy, nice design, good coffee, easy parking

great service- fun for kids. love the extras!

laundry room in hotel

adequately furnished kitchenette

the breakfast was fantastic

the only thing that could make this hotel better is free extended parking.

not much the pool filter could clean a bit faster, but the pool was clean each morning ..

laundry room is still closed and no water bottles available during breakfast

it had laundry and water bottles during breakfast

laundry machine needs maintenance

ok to spend a night and to wash your clothes there (laundry room)

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

great pool and fitness room hours

the staff was great, the pool was not freezing

hotel restaurant and bar area available

they have a 1 1/2 hour time slots for the pool

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

sleek, clean, pet friendly environment

return shuttle driver was driving very abruptly with music blaring

back parking lot is a little scary at night

front desk & shuttle drivers were great

my room was next to the laundry

room and linens were clean and they had a laundry facility

it wasn't until the next day i realized there was a shuttle available

everything was great. free breakfast included and it was good too. free parking.

located close to the airport and a shuttle was available

laundry room & ice room available

got couples massages downstairs at the spa both times and it's always amazing

location; large comfortable rooms; very clean; staff remembered us from a previous stay; onsite spa for hair,

friendly staff with a nice bar to sit and relax at the end of the day

parking garage is also convenient

at this point we were happy that we finally had a room however right across the hall the laundry room was

the hotel had a smell, the stove didn?t work, tv wouldn?t work, couldn?t get the wifi password

provision for room with kitchen

what i didn't like is it says continental breakfast and all it is is muffins and coffee

hotel cut off wifi right after checkout (needed wifi in lobby)

kids had fun playing in the pool

everything was beautiful the room , the cleanliness , the breakfast , and the pool was perfect

kids had fun playing in the pool

having a full kitchen and a separate bedroom is also great

the kitchen staff kept everything replenished

also used the laundry facilities which was nice

the breakfast presentation was beautiful. all the food was really fresh.

on the plus side though it was available at the bar to watch

more options in breakfast...

parking was good

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

dirty laundry in hall. staff not professional or friendly.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

location, free parking and great attention from the staff

i didn t know i had wifi available to me. the rep never told me when i checked in.

more lighting in parking lot

nice rooms and staff. pool and hot tub. free parking

the pillows also very comfortable the staff could not have been nicer in the breakfast area and i felt very

amazing staff nice pool and spa washing machines good location

parking was easy, and right outside of the door

had to go to the second floor laundry room to use a dirty

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

super upsetting to know that they cut corners on laundry

one suggestion is that you may need a machine to change billa for laundry

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

i also like the fact that the suite is spacious, very clean and has a kitchenette

friendliness, options of fitness center, breakfast was amazing and so was the pool!!!

kitchen too close to bathroom only one chair

clean pool area and gym

breakfast was really good

its not in a bad area and gym was open 24hrs

great space in room, nice breakfast, exceeded expectations

breakfast selection was excellent, beds comfy, rooms clean, grounds very well kept, staff very

kids loved the pool

staff was excellent, especially the breakfast staff

breakfast, loved the pool

breakfast was better than most hotels

early check in, clean, breakfast

pool is too small.

very clean good breakfast and great location

no pool due to

breakfast had a good selection and the hotel was centrally located for easy access to local

the gym was a bit basic but useable.

free shuttle bus service from/to the airport is convenient

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

very clean size of gym room

breakfast is great, the pool is nice if you have small kids because the deepest end is 4

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

laundry room situation was terrible

appreciated having the laundry room as i had a long stay

we ordered room service and it was good

comfortable beds, clean gym

laundry , pool all amenities needed

the hotel has a laundry room for clients

kitchen was good with facilities required for cooking

everything was very nice and my kids had a great time in the pool

breakfast and location were good.

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

the next morning i went down and she walked me to the laundry and handed me 2 pillows

parking normally has lots of room, but with major storm the piles of snow made it difficult

have wifi available was a bonus

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

a little bit pricey for the out dated no laundry room no ice machine but ok .

room wasn t very clean, the wifi didn t work, the room next door to me was all boarded up and my door was

pet friendly hotel and wasn t cleaned properly

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

parking was awful

was a kids hockey team staying on our floor, the noise was unreal

candlewood provides free laundry facilities for its guests, which is a nice bonus

location was excellent, free use of laundry was a plus.

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

excellent staff, good laundry facilities, free coffee and tea

free laundry

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

it was well located and it had parking.

clean, no pet smells, laminate floors, soft beds, great shower.

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

the staff said it was their laundry detergent that caused the stains

location was ok and plenty of parking available.

requested a non smoking room

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

close to niagara falls,kitchenette, happy hour, laundry room, gym

free laundry after a 90 degree day playing lax

i love that the facilities allowed you to do laundry at no extra cost

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

clean. rooms were a good size. good breakfast. friendly staff

this place is clean and had a great breakfast.. only issue was hot tub was out of order

updated, fresh feel; excellent beds. nice workout facility. very complete breakfast.

i asked for the wifi password, i was given a wifi router to plugged into the wall to connect to

the owner was most gracious about late check out

free wifi

friendly staff, offered to let us have a late check out since we would be getting in late, clean rooms

really appreciated this old-style motel, with parking immediately in front of our unit

outlets not working no ice machine or laundry available

no laundry room.

the breakfast!!! it was just breads, bagel and juice

continental breakfast was provided

the room was comfortable and clean. they gave us an early check in.

we had to take our laundry to the front desk and pick up clean towels

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

they should have the instructions to use the laundry

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

that was an event with bbq and pool and the pool was really crowded

and updated facilities -very helpful and friendly staff -great value for money -no stove in the kitchen but we

free parking and plenty of spots

nice laundry room

the laundry worked

of the laundry facility and vending machines

everything was fine but needs a little laundry update.

staff was wonderful, elevator , laundry, pet friendly,kitchenette

ample parking and clean toilets

i didn t like that parking was few but so is the motel

had cigarette burns in the blankets and sheets even though it s a no smoking room and it smelt horribly of

parking lot is a bit rough but don't let that scare you away

the location was great and there was good parking

i saw a laundry room, gym, jacuzzi and outdoor pool

the gym also had lots of features and machines

friendly staff..clean room. plenty of parking.

however the hotel had an on site gym and a decent enough breakfast that one would not starve but lacked healthy

he didn t give the usual info about breakfast time or wifi info and brushed off my question about having sent

was standard but decent good size room crib availability late check out proximity to highways laundry

very quiet too, and the guest laundry was a great unexpected amenity

have most facilities suche as refrigerator, laundry spcae, swimming pool,

guest laundry was out of service due to the dispenser for supplies unusable

there is not a bill changer on site if you need quarters for the vending machines or laundry

the laundry room is not update.

the parking lot was clean and big along with the fitness room

enjoyed using the internet and the parking was free and close

very clean, good location, the hotel is pretty new and well maintained. excellent breakfast

great staff, nice pool area and good hot breakfast

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

i also appreciated that they had laundry facility

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

wish the kitchen was open

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

nice hotel, good breakfast, and awesome staff.

the lobby was fun and welcoming, the pool was easily accessable and there was a fire pit

nice room, pool, parking

the breakfast was very good, lots of options, area was well maintained.

was supposed to be a non-smoking room

need pavement at parking lot and no pool

there was no parking fee disguised as an additional fee

much more sanitary than carpet), overall very clean, all rooms are on the ground level with parking right

so we assume he was smoking in his bathroom and via ventilation we got to smell it too

location and that they had a laundry room and parking, close to restaurants.

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

hallway smelled like smoke and laundry

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

convenient customer laundry, paid by credit card

breakfast was so delicious served beautifully at the table

my kids love to play pool and we can hang out with them

lot of thought i d put into the guest experience from a butler to a complimentary drink by the fireplace

appreciated complimentary parking and daily newspapers

they have a parking lot( drive slowly- it has some dips)

pet friendly is great, but no good place to walk them outside

establishment that is pet friendly

the price and i couldn't utilize the pool

no breakfast

that the pool wasn't open

we appreciated that the self laundry

breakfast, big room, location.

nice suite... very well equipped 24 hour gym was also greatly appreciated

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check

nice breakfast. the location is also great.

oh and the laundry area was available to use

it smelled like mildew in laundry that has been sitting wet in the washer for days

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

there is also a pool, fitness room, little business room, and laundry

like the fact that the laundry was complimentary and there was a hot breakfast every day

we were told they were backed up in the laundry

laundry room was clean with easy to use appliances

they were yelling and screaming in the halls, the parking lot, etc

the pool was perfect

great parking and easy access from interstate highway and other venues

the hotel amenities gym/pool/restaurants/bar) were very much in keeping with the quality i expected from a

we sat at the bar for about 15mins and had four people on staff

they had a bar in the hotel as well as a couple near so if you wanna go for a drink and not have to drive this

wifi was horrible and valet was slow and ridiculous you have to pay$25 a day for parking when you

staff was friendly at all encounters: on the phone before arrival, valet, front desk, room service and in room

breakfast doesn t have 5* quality. no laundry service

free breakfast and free valet parking

kitchen is still coming up to speed and it has a limited menu

the gym is small and limited

highlights were the amazing shower and outdoor spa pool.

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

they have guest laundry, an office, pool, spa and exercise room

great facilities such as fitness center, laundry, breakfast, ...

enjoyed the breakfast, gym facilities, pool/hot tub, ease of check in, location, and housekeeping services

nice pool area and laundry facilities

the room was spotless and the pool was nice

the facilities were not open (pool, gym) and they did not advise before we arrived.

nice rooms. eclipse welcome package. nice view of square. nice gym. nice staff.

they profiled my kids as suspicious and wouldn t allow them access to the room even though they presented

no extra linen for the sofa bed. no laundry bags in the closet.

nice and clean laundry was very comfortable

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

spacious parking lot. clean bathroom, bed, bedding. free wifi.

pool and hot tub were nice. bed was comfortable.

also the hotel lobby bar should be open more

the pool/spa area was even better than we had pictured and fortunately we had it all to ourselves

cable tv was not working properly, but wifi was fine

hotel bar very small for the size of the crowd

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

the hotel has a restaurant and room service available until 11 pm

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

the gym is hardly a gym; more like a tiny room with a few elliptical machines.

the availability of laundry machine easy parking

there was a laundry on site for guests to use but again we did not use this facility

then getting home near midnight and having to immediately do laundry and shower + wash our hair

clean beds, accommodating families with a pet.

there was no pool or gym. it would make me want to stay a few more days.

i was told that there were not any clean and i would have to wait until someone came in to do laundry

needed to do laundry and the dryer didn't work

breakfast was really good laundry facility was also

i could hear the laundry machines running past 11 pm. not cool.

the pool was nasty

having a laundry facility on the same floor was really nice too

the breakfast every morning was so yummy, the pool was warm and clean, along with the rest of the place

people/kids an the room above us could be heard constantly jumping or walking round in their room

the pool was clean, with fresh towels

parking was free on the territory around the hotel

the ice and laundry area was a mess and wouldn't use it to wash our clothes

was not as expected at all laundry dryer was not working

laundry facilities were not working

laundry dryer was not working but they dried the cloth in their hotel dryer

as a european, i would expect the breakfast to be more healthy, but it's america, baby

dirty laundry bag left in room

i doubt his claim because booking was showing another room available (though that was a smoking room, not

easy and close parking, not to busy. the beds were comfortable and the bathrooms were quite big.

parking lot unsafe, thick ice

smoking room