the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

there was a laundry on site for guests to use but again we did not use this facility

nice and clean, awesome breakfast buffet

clean beds, accommodating families with a pet.

the bar staff to take disputes with each other away from guests, if possible

was comfortable, room service was very nice, breakfast was excellent

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

the layout of the hotel (elevator changes to access parking or lobby) or the unavailability of room service past

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

nice and clean laundry was very comfortable

no extra linen for the sofa bed. no laundry bags in the closet.

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

they have guest laundry, an office, pool, spa and exercise room

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

great facilities such as fitness center, laundry, breakfast, ...

delicious breakfast in the morning and an awesome workout in the fitness center

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

location perfect staff friendly. pool spa nice touch.

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very

also the hotel lobby bar should be open more

the bar smelt like old fryer oil

breakfast doesn t have 5* quality. no laundry service

the spa is also a great option

love everything about the hotel especially the pool the valet service in the continental breakfast in the

was a shame that the spa and gym closed at 6pm, so we weren t able to take advantage of these

valet parking at no charge ( just tip

elevators were kids stopping at every level and running the halls

really liked that the person booking us noticed we had kids and changed our room to right by the pool

clean, easy to connect wifi

bathroom in my room, room service seemed to miss cleaning the sink

some breakfast could have been included.

the wifi and tv options were terrible

breakfast was great

breakfast was amazing and we enjoyed sitting on the outdoor patio

we were told about their complementary breakfast as well as drink at the bar and told that we had a butler

the breakfast was delicious

nice pool area and laundry facilities

the facilities were not open (pool, gym) and they did not advise before we arrived.

the pool was nice for our kiddo

breakfast needs improvement; please add more options

the pool water was even a perfect tempature

fabulous rooftop bar and staff were super friendly

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

hotel was very pet-friendly, but there really isn't a place to safely walk your dog

establishment that is pet friendly

didn't eat the breakfast

we appreciated that the self laundry

was no water in the room, no toiletries and no better room service for cleaning

the breakfast provided was more than expected

nice breakfast. the location is also great.

everything how fridays was connected the gym the beds and the tvs and bathroom

modern and clean laundry (credit card)

location and that they had a laundry room and parking, close to restaurants.

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

hallway smelled like smoke and laundry

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

nice location, friendly staff, nice pool.

we also enjoyed having a swim in the pool

the bar was closed

highly recommended, breakfast was good, the entire was place was very clean too

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

i also appreciated that they had laundry facility

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

breakfast, staff approach, was pleasant, very clean, there is nothing bad to say

breakfast was really good laundry facility was also

i was told that there were not any clean and i would have to wait until someone came in to do laundry

needed to do laundry and the dryer didn't work

i could hear the laundry machines running past 11 pm. not cool.

i came during covid so there was no breakfast or swimming but it was great!

have most facilities suche as refrigerator, laundry spcae, swimming pool,

guest laundry was out of service due to the dispenser for supplies unusable

has free guest laundry room, great location, nice staff

there is not a bill changer on site if you need quarters for the vending machines or laundry

very quiet too, and the guest laundry was a great unexpected amenity

i saw a laundry room, gym, jacuzzi and outdoor pool

door from parking lot was broken. look like someone was prying on it.

pool water looked cloudy

breakfast

the room was very cleanthe staff is goodthe breakfast was good

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

the staff said it was their laundry detergent that caused the stains

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

they said they were going make them clean the hotel from top to bottom if they went to the pool

the spa tub and updated rooms

there's no guest laundry, which feels a little unusual for a suites type hotel

beautiful room, spacious, looked newly renovated, comfortable beds, very clean, good breakfast

loved the breakfast, hot and cold and we were able to make our own waffles

breakfast was great considering the current covid situation

gym

there is also a pool, fitness room, little business room, and laundry

free laundry machines

like the fact that the laundry was complimentary and there was a hot breakfast every day

oh and the laundry area was available to use

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

outlets not working no ice machine or laundry available

no laundry room.

the staff was very kind ! breakfast was good !

the breakfast!!! it was just breads, bagel and juice

very small breakfast option but the price of the room made up for that

king size bed was so comfy, great room space, great coin laundry available, close to

laundry mat was a little disappointed. no laundry soap and the machine needs a little cleaning.

we asked the front desk for change to use the laundry room and they failed to tell us that it was out of order

the guest laundry worked well

wifi

laundry detergent must be very strong because my face broke out

no laundry facility

pool was definitely pictured on web or i would have not booked

the pool was very nice and even had floaties for the kids

staff is out standing. hall ways and lobby are clean. kids had a great time at the pool.

i was cornered by a disheveled panhandler as i pulled into my parking space at 7 am

room smelled a lot like cigarette although we requested a non smoking room

kitchen cabinet needs repairs

i asked for non smoking and when i pulled back the bed sheet the cover was coveres with cigarette burn wholes

affordable quiet good parking

no dresser for my clothes or dishes for the kitchen

friendly staff, pet friendly hotel, on site restaurant

the pool needs a little cleaning

kids in pool in supervised, black mold in bathroom

if staff would've stopped kids from running in hall after 10pm

clean; ample parking; close to the interstate.

comfortable beds, clean, and a nice breakfast.

parking

it was very clean. the staff was helpful. the breakfast was very good.

new furniture, led tv, plenty of channels, swimming pool was nice, gym was okay, little small but equipped with

the breakfast was amazing

shuttle schedule somewhat disorganized

the airport shuttle

pool was very nice!! ud83dude0e

pool area was very nice. the staff were excellent.

the guy was a lil nasty about giving laundry for a 3 day stay

they should have a closing time for the users of the laundry

laundry facilities

with the listing for the room it appeared that there would be a jacuzzi in the room along with a spa tub

on site is a bit unconventional and the wifi did not work - it would connect but it would never load a web page

we had a wifi router in the room

the breakfast meat could have been better.

breakfast, loved the pool

pool is too small.

early check in, clean, breakfast

that it was pet friendly. and having the kitchen is always a plus . having a plus.

staff, dirty tissue on the chair and snot in the sink, hair and crumbs all over the floor, wifi was out on our

a large group of kids came in driving us out pretty quick as the pool is not very big for a lot of rowdy people

kids loved the pool

pool was open and kids got to swim

no laundry facility and curtain backside was very dusty, needs proper cleaning

no on-site laundry

hotel was dated and had no laundry facility

pool was small and overrun with children, a bit of a walk to downtown and the casino

also the hotel provides great amenities, such us lounge, heated pool, restaurant, starbucks, spa, gym etc

no safe and no tea or coffee making in room or guest laundry

no guest laundry

no on-site user pays laundry facilities

the price i paid i would've expected there to at least be a laundry facility to be able to wash my clothes, but

the room was very clean and tidy room service did an exceptional job with cleaning

services / room servicing / attention to detail / follow up on complaints / no laundry service

the room was spacious. the gym was great and so was the pool. staff was amazing.

wished they kept the pool and outdoor spas /hot tubs open til 10 - we arrived late and til we got our food

beautiful view overlooking the falls. the bathtub in the room and the jacuzzi in the pool area.

the kids loved it

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

that was an event with bbq and pool and the pool was really crowded

it was also a long weekend which made it busy, but they decided to do paving in the parking lot and asking

staff was friendly. breakfast was good. pool was nice. a big room with kitchen. great location.

the supplies in my room had not been refreshed with care no laundry bag, no cups in the bathroom

great breakfast. everything was very clean.

parking was ok.

clean, great staff, good breakfast, beds are very comfortable, rooms are large and design to your needs, good

except for the clientele at the adjacent hotel where kids were up late yelling and playing in the parking lot

no laundry facilities

having a good laundry was great, as we had been travelling

i liked having full kitchen so i could bring some of my own food instead of always eating out

i like the location and the room is so comfortable, jacuzzi, fireplace and etc.

paid extra for a spa tub but the jets barely worked.

the location and laundry facilities

clean rooms and good choices for guests were to eat excellent pool area guest laundry was

was a family with young children doing laundry in the gym area

laundry was available

the time we arrived to our room( approx 3:30 pm) there were large bins of laundry and bags of garbage through

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

location , free parking , good breakfast, huge rooms with extra beds

they do have a kitchen setup in the hotel room including dishwasher, but on

oh, and the 24 hr gym was not cleaned daily

free parking, awesome breakfast

helpful like eventhough we had 2 nights in this hotel still they cleaned our rooms and there is laundry aswell

she explained everything to us where we can do laundry at where the saltwater pool was at

was no mention of guest coin laundry or it's location

35am,the kitchen staff was very mean and not even considering serving breakfast to kids

just a few minutes drive from the falls. starbucks and bar in lobby.

are changed every 3 days, which i understand re: laundry restrictions

room was down by the laundry so hall was crowded with laundry and was running most of the

we had to pass through all the storage, laundry and cleaning rooms (didn't mind)

#3 hallway was smelling like dirty laundry

laundry bags stored in hallway outside my room

there is a laundry on site, which always is a great addition if one is traveling along with kids

room was in the first floor in front of the laundry room so there was noise and other sound at night even while

laundry room is also available to wash your clothes

i like the hot breakfast and that they had a fitness room, swimming pool, laundry room and free parking

was well maintained and clean, friendly staff, free breakfast, brewed coffee at the front desk, laundry facility

vending machines or ice machine in the floors, and no soap for laundry machines

advertise having onsite laundry, no laundry detergent available for purchase

the laundry worked but no detergent and softener were out of stock and i couldn't make my laundry

the guest laundry room, clean and free for guest (don't abuse it now people)

laundry

laundry room needs coins and you have no other option than to take out cash and get a change for it

the possibility to use laundry services for a few dollars was very useful for us

new, large room, great breakfast (food variety, plenty of tables), new appliances in the guest laundry, small

breakfast was very simple, not really our thing, but the laundry was super handy

the pool could be a bit bigger with a sauna, there were a lot of kids there

great location spacious room laundry facilities available

had to use the laundry facility, gross 100%

to go out to the laundromat to clean my clothes, when this full-service hotel has a coin operated laundry on

was no laundry

they have a laundry room which was neat

everything was fine but needs a little laundry update.

staff was wonderful, elevator , laundry, pet friendly,kitchenette

the laundry worked

nice small kitchen and laundry

nice laundry room

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

we had to take our laundry to the front desk and pick up clean towels

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

they should have the instructions to use the laundry

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

ordered room service every night and did not have a table to eat, and had to make one out of the laundry rack

wifi-difficult to connect-noisy close to the ice machine-pile of laundry on the floor next to ice machine stayed

housekeeping, concierge said they were all in use, laundry didn't get done over night

needed to do laundry and there were no washers/dryers on site so therefore i had to find a place a few blocks

there was no laundry service

kept falling off in one of the rooms (yes i had two rooms), no trash bags in trash cans and no laundry bags

expensive with no included breakfast or laundry

d love to see the rooms updated with in room laundry and dry cleaning service options, so guests have an easy

had a problem with getting wifi but it was resolved by staff on both occasions

my kids enjoy over there

the hotel has a laundry room for clients

laundry , pool all amenities needed

the free breakfast has a lot of choices and is delicious

breakfast was good but the staff could not keep up with the amount of guests that was dining in

the saturday breakfast was unique and tasty

self-service laundry and free parking were useful perks

laundry services: i think, this was just kept for the name sack

laundry services and we really needed them

no laundry

close to the falls, casino and restaurants. very helpful staff and it has its own laundry.

you have to pay alot to do laundry

no microwave in the room but found one in the laundry room for our use

on site laundry facilities

guest laundry and microwave on 2nd floor

hours could of been earlier instead of 10:30a to 10:30p, only 1 microwave located on 2nd floor in laundry area

the kids loved the pool.

only a few minutes walk to fallsview casino and restaurants etc

service would recommend this place to anyone that wants a good hotel to stay and cleanness wifi is great and

tv stations are basically non-existent - do not expect to put on a show for the kids unless your kids like old

affordable flexible check out smoking rooms available close to fallsview casino and tim

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

anchor bar next door is good food, plenty of parking, easy to get to. and very, very cheap.

clean, no pet smells, laminate floors, soft beds, great shower.

laundry around the corner was awesome breakfast was good

one suggestion is that you may need a machine to change billa for laundry

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

had to go to the second floor laundry room to use a dirty

food was simple but nice and the laundry service great

it s $6 to do a load of laundry

there was no laundry machine like other hyatt properties.

laundry facilities a welcome bonus

good facilities( roof top, laundry room)and friendly staff

the laundry system was really helpful too

a hotel they should really invest more money into cleaning everything including there elevators, laundry rooms

loved the laundry perks

excellent facilities (laundry room, detergent, softener, coffee machine refill are starbucks'), good restaurants

the laundry facility on 2nd floor had 2 washers & dryers, one was out of order

needs a bigger parking area and softer beds. room was tiny.

only did i book a none smoking room and i was put in a room with an ashtray that smelled like smoke and cheap

getting in and out of the parking lot was difficult.

parking lot is a bit rough but don't let that scare you away

i didn t like that parking was few but so is the motel

laundry service not available, ice machine not available.

the guest laundry was out of order

got free late check out which really made my daughter more comfortable awaiting 6 hours between her

the wifi was down

it is one of the very few pet friendly hotels in the area

parking was great

of the infestation, i had to leave all my clothes in the garage for several days before doing laundry to avoid

and the pool was not available, the only down fall was our room was right above their laundry facility and was

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

pool fun for the kids

1 pool indoors only

dirty laundry bag left in room

room was clean and comfortable, smoking rooms available

am checkout so they can use lot for game parking

close to highmark, convient parking

easy and close parking, not to busy. the beds were comfortable and the bathrooms were quite big.