parking side was not clean

room service, sam has an attitude problem, no cleaning, no one will ask you how was the day

a little crowded as for parking

getting in and out of the parking lot was difficult.

needs a bigger parking area and softer beds. room was tiny.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

ask for room facing parking lot if you are a little light sleeper

many kids staying in the hotel so it was loud at times, and getting a quick breakfast in the morning was

staff is great! pet friendly. breakfast ud83dudc4dud83cudffd

another plus was the onsite laundry

staff was wonderful, elevator , laundry, pet friendly,kitchenette

everything was fine but needs a little laundry update.

nice small kitchen and laundry

of the laundry facility and vending machines

the laundry room is not update.

the location was great, clean, comfy, pool was nice and warm and clean, breakfast was amazing, staff was very

great staff, nice pool area and good hot breakfast

clean friendly breakfast

great staff, nice pool area and good hot breakfast

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

they should have the instructions to use the laundry

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

no laundry room.

outlets not working no ice machine or laundry available

wifi was excellent; it seems each room has it own router

wifi

no gym as they lie & claim there was

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

gym facilities: please add an exercise bike or two to the equipment selection i currently have a

location was great. all equipment was great. cleaning staff was great. parking was fantastic.

this place is clean and had a great breakfast.. only issue was hot tub was out of order

free laundry after a 90 degree day playing lax

the laundry facilties were not working correctly

while the laundry was free, only one dryer out of six was working

close to niagara falls,kitchenette, happy hour, laundry room, gym

i love that the facilities allowed you to do laundry at no extra cost

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

linens clean, bath clean tv worked, didn't use wifi no smoke or bad odors

it was well located and it had parking.

free laundry

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

excellent staff, good laundry facilities, free coffee and tea

i love that i can do my laundry here, for free

free laundry, exercise facility

and no dirty laundry bags

no laundry service. other than that the place and facilities were fantastic

one elevator working and had to use laundry and another location but was walking distance

parking was awful

location and parking

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

a little bit pricey for the out dated no laundry room no ice machine but ok .

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

pet friendly, bed was comfortable, staff helpful, convenient location, free parking.

location pet friendly

i like having access to the onsite laundry facilities

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

in a safe clean area with plenty of parking. close to lots of restaurants and stores.

have wifi available was a bonus

laundry , pool all amenities needed

the hotel has a laundry room for clients

kitchen wasn't stocked with enough cutleey, amd no dish soap, siety dishes inside the washer

the gym had a nice selection of equiopment and the pool/hot tub were also nice

kitchen had good amenities

laundry room situation was terrible

appreciated having the laundry room as i had a long stay

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

kids ate free at breakfast

kids in the pool without adult supervision.

nevertheless it was advertised as a non smoking room and indicated as such in the room itself

was a lot of snow in the biffalo area and they did not bother to shovel or plow out their parking lot

it smelled like a room someone smoked in. i should have asked for a non smoking room!

much more sanitary than carpet), overall very clean, all rooms are on the ground level with parking right

was supposed to be a non-smoking room

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the gym was dusty and unstocked...it just needs a little tlc

a great check-in experience, to one of the best breakfast buffets i've visited recently, we were very comfortable

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

the staff said it was their laundry detergent that caused the stains

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

but i still had a freezer/fridge, microwave, coffee maker, king size bed, bathtub, and free wifi, parking, close

shady residents, talking loudly and smoking outside our door

i could hear kids laughing and playing next room

pool and how clean the place was.

parking was easy, and right outside of the door

very clean and quite location. los of free parking.

the pillows also very comfortable the staff could not have been nicer in the breakfast area and i felt very

also used the laundry facilities which was nice

strong wifi, nice selection of tv channels

i did not want room service every day but i had to go out of my way to find someone to get new towels

fan is too loud, no room service

the fitness and pool room was amazing. large, spacious room.

laundry room & ice room available

having to ask for room service which was hit and miss and the bed wasn t made

clean, modern rooms and lobby. good service. free covered garage parking.

indoor pool was freezing

heated pool was cold

was not as expected at all laundry dryer was not working

laundry dryer was not working but they dried the cloth in their hotel dryer

laundry facilities were not working

the ice and laundry area was a mess and wouldn't use it to wash our clothes

as a european, i would expect the breakfast to be more healthy, but it's america, baby

friendly, professional staff. nice swimming pool.

location was good, staff was friendly and easy parking.

really slow wifi

great location, parking and staff. has a good breakfast.

decent place to stay. pool and hottub were nice, and it was pet freindly.

convenient customer laundry, paid by credit card

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

modern and clean laundry (credit card)

hallway smelled like smoke and laundry

the laundry room was perfect for travelers

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

it says the bar closes whenever the bartender decides to

the continental breakfast was delicious

the breakfast was also very good with plenty of choices

didn t get a chance for breakfast but i did get some juice

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

i also appreciated that they had laundry facility

waitstaff compensated for very slow kitchen service by bringing a complimentary appetizer

and laundry room

in the room to smell like a cigarette then you get noise from the laundry room on one side and the pool on the

dirty laundry and old pizza box were left in the hallway all night

the wifi was impossible to connect to !

clean, comfortable room. excellent breakfast! friendly staff

we also loved that there was free parking and breakfast

breakfast is excellent!

fireplace was fabulous as was the staff, complimentary breakfast, first free drink at the bar,

perfect location, kind staff, yummy breakfast and evening cocktails!

breakfast was great

there was a laundry on site for guests to use but again we did not use this facility

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

i was charged a pet cleaning fee and i wonder why when i doubt they clean any different, considering my room

gym too small. no sauna

rooms were clean, i was able to do laundry too in the hotel

housekeeping and laundry personnel very helpful when we needed extra towels

the location and the laundry facilities and the pool.

breakfast is good. facilities like laundry and water vending machine are useful.

else staff was very friendly loved the pool and room was close to amenities including laundry

at this point we were happy that we finally had a room however right across the hall the laundry room was

breakfast was amazing

pool was out of order. hotel could be cleaner. better signage needed.

the hotel had a smell, the stove didn?t work, tv wouldn?t work, couldn?t get the wifi password

was clean, easily accessible, friendly staff, plenty of parking

try to actively fix broken items in the main areas, elevator, and laundry room

bins were unchanged from the previous occupants - a lot of dust everywhere - dirty bed cover - no laundry bag

on the bed - hair on the sheets (not mine) - lots of dust in the room - no bag for the dirty laundry - the bags

they had laundry service

laundry is not good,

room and linens were clean and they had a laundry facility

my room was next to the laundry

shuttle service to restaurants was an unexpected bonus.

the location and early check in.

even tho the pool wasn t heated as promised they still were

the pool area wasn t kept up very well

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

no actual breakfast served

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

didn't eat the breakfast

the pool was too cold

an additional $75 was added for a pet fee which is then taxed so there s an additional $6 just for charging

the people that were racist while my kids were in the pool and the pool was very cold

the stay was great and the spa tub

this place is pet friendly so we know we can bring our furbaby if we decide to come back for our next stay

the gym was a bit basic but useable.

they have shuttle service and breakfast is included

the breakfast was amazing

amenities - pool, gym, were good. location was great, staff was cordial and helpful.

the room was spacious and clean. the pool was great.

liked having 2 rooms and a small kitchen

the gym was available by appointment

the kids had fun in the pool

the layout of the hotel and the room were excellent. the pool was also perfect for our kids.

the kitchen staff kept everything replenished

great space in room, nice breakfast, exceeded expectations

kitchen was fully equipped with anything we would have needed if we stayed more than 1 night

help from morning staff when she decided to charge me another pet fee for staying an additional day

that they accepted pets. and the room was clean.

kids running around touching the fruit and almost getting burnt on the waffle maker

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

great shuttle service

they have a 1 1/2 hour time slots for the pool

didn't like that i was put on the first floor were the people with pets stay

noise from gym below in the morning was annoying

early check in, clean, breakfast

the kids lived the pool

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

the pool and the breakfast served in the morning

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70

we appreciated that the self laundry

everything how fridays was connected the gym the beds and the tvs and bathroom

didn t like that the wifi kept disconnecting

every employee was so friendly the breakfast was great

nice suite... very well equipped 24 hour gym was also greatly appreciated

laundry machine needs maintenance

friendly front desk staff cheap laundry room allowed urgent clothes washing

no laundry detergent in the vending machine

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

would have like to be informed that the pool and spa were open

shuttle service to airport

the bed was so so comfy and my kids enjoyed the pool

does not have shuttle

the pool and the gym. spare bed in the room.

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

housekeeping staff talked loudly outside our room which was across from the hotel laundry

also not clean- dirty laundry from prior guest under pull out couch

had a room by the laundry to large baskets of dirty lines were outside room

they have guest laundry, an office, pool, spa and exercise room

great facilities such as fitness center, laundry, breakfast, ...

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

hotel was very nice; loved the lobby, the pool area, the hot tub, was very nice; the suite was great lot of

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

no kids under the age of 18 in the pool after 9:30pm

best bed. cleanliness. good wifi and plenty of outlets. mostly quite.

very close to the airport with shuttle!

kids don't have chocolate during packets for morning coffee time

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

had to go to the second floor laundry room to use a dirty

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

super upsetting to know that they cut corners on laundry

laundry around the corner was awesome breakfast was good

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

no extra linen for the sofa bed. no laundry bags in the closet.

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

nice and clean laundry was very comfortable

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

dryers in the laundry room didn't dry our clothes very well

had tried calling the hotel to ask about the time of the shuttle but nobody picked up

nice large room, friendly staff , close to the airport with free shuttle service

did nothing to stop kids from running up and down halls playing with hockey sticks

leisurely swim in the pool and soak in the hot tub helped me sleep very soundly

laundry room in hotel

the mattress was in a very bad shape and the room had a pet smell with dog hair.

plenty of parking and lounge area was perfect

the breakfasts won't very good,need better foods.and the bathrooms need to be bigger.

i always loved the location, the friendly staff, the great choice of breakfast.

breakfast doesn t have 5* quality. no laundry service

the bathroom and bedroom are both classy. the outdoor hot pool was fun.

had no information about how to order room service or if it was even offered

the fact there are 2 accessable bars is amazing, a free salt spa and all the amenities you can ask for i liked

loved the staff, shower, bed, hot spring and breakfast

this was a huge deal to my kids

well positioned, unusually good gym for a hotel, and bonus, a rooftop swimming pool.

but what it was exceptionally good was the breakfast

desk service was amazing, great guys working the desk joking with the kids before our night out

the shops the spa is

they should have a closing time for the users of the laundry

laundry facilities

the guy was a lil nasty about giving laundry for a 3 day stay

the spa room tub two jets were broken but it was still usable and pleasant to soak in after a long cold

with the listing for the room it appeared that there would be a jacuzzi in the room along with a spa tub

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

friendliness, options of fitness center, breakfast was amazing and so was the pool!!!

allow pets but are not cleaning the rooms very good between guests

thought pet fee of $75 quite high. have stayed in chicago and la and most paid $30.

big size room with full kitchen, big fridge, microwave, iron facility and responsive team

usual hotels and inns, this property has a strict time to utilize their laundry room

good location (10 minutes drive from the falls), there is a laundry

this could have been because we were across from laundry area

price, decent location, laundry option (too bad i didn t have quarters), internet ok, decent clean, standard

to reach, large room, laundry facilities, microwave oven in room, good dining options nearby (try

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

change machine or laundry supplies available near washing machine would have been a plus

was there with my kids

wifi was not working for my 2-day stay

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

parking lot was covered with ice

kept the ac running cause of the smells in the room although non smoking room it still smelled like it

the parking lot was too dark--i had to go to the car for a bag and it was a bit scary out there

wifi didnt make it to the room

nice pool area and laundry facilities

love the restaurant on the 2nd floor & gym/pool is below ground level, felt very safe

view was spectacular, the people were friendly, the wifi worked really well, and i had a lovely time

great front desk staff, large room and excellent location for bar examinees.

pool looked nothing like the pictures

my room was beside public laundry and employees laundry

the smell from the laundry area was strong and unpleasant

right across from the hotel s laundry room where the employees were shouting

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

more info at check-in for amenities like the laundry facilities or gym, etc

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

clean, friendly and professional, plus no fake breakfast (diner is across parking lot)

the parking lot is large

i like the fact there is a pool and a laundry room available to all guests

great accommodation, particularly laundry facilities.

felt safer that way & saves on laundry & the

in the middle of renovations. laundry room was closed.

under construction and laundry was closed.

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

i also value the gym here with actual weight equipment, not just treadmills.

there was no closet to hang any clothes, just a metal bar above the only place to put a suitcase, other than

clean and modern. breakfast was great, included fresh bacon and pre made omelets.

laundry facilities were advertised, was not told that they couldn t offer quarters for

my third and last complaint is our room was either next to underneath the hotel laundry room

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

i stated it is a bit dated, i didnt love that the whole room was carpeted, especially around the spa tub but no