no phone no wifi

friendly staff, offered to let us have a late check out since we would be getting in late, clean rooms

the owner was most gracious about late check out

parking lot was not plowed, and i had to ask to have for someone to shovel around my car so i

i asked for the wifi password, i was given a wifi router to plugged into the wall to connect to

also not clean- dirty laundry from prior guest under pull out couch

had a room by the laundry to large baskets of dirty lines were outside room

the rooms were spacious. the laundry availability.

t clean dirty laundry still in the room and the bathroom was not cleaned

laundry,pool,& weight room still closed due to covid

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

parking was easy and close to my room

room had old socks in it, sheers had cigarette burns on them even tho a non smoking room, ac did not work so i

parking lot was covered with ice

the parking lot was too dark--i had to go to the car for a bag and it was a bit scary out there

the room was a bit small. the laundry was not functional.

parking, easy location, clean, modern, comfortable

i really enjoyed the breakfast that was offered

easy to find, clean & great breakfast!

and secure ud83dudd10, breakfast was great

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

pool table, pool and a fitness center was great

friendliness of staff, good breakfast, proximity to airport and free airport shuttle

staff, free wifi, decent pool, close to dining and entertainment, shuttle to airport, and gluten free breakfast

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

paper towels in kitchen we're almost gone

the lobby offers a variety of entertainment options, along with a gym and a generous sized pool

a lot of hair from shaver all over the bathroom sink counter and fruit flies coming out of the kitchen sink

more parking spaces near to the entrance could have added much more to our experience

my third and last complaint is our room was either next to underneath the hotel laundry room

laundry facilities were advertised, was not told that they couldn t offer quarters for

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

any of the shuttle drives were great especially fateem she gave us the best advice and information on how to

change machine or laundry supplies available near washing machine would have been a plus

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

free breakfast

accidently my kids put bread on toaster with jelly the lady was rude to us and shouting

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

the smell from the laundry area was strong and unpleasant

right across from the hotel s laundry room where the employees were shouting

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

dryers in the laundry room didn't dry our clothes very well

pool was nice

liked that this was so close to the airport, had a shuttle service, and had breakfast included

did nothing to stop kids from running up and down halls playing with hockey sticks

we appreciated the airport shuttle service and thought that overall the experience was a good value for our

laundry room in hotel

operated, clean, staff was super pleasant, coffee around the clock, pool was great, ample parking, close to

sometimes, a lot of unsupervised kids in the pool

operated, clean, staff was super pleasant, coffee around the clock, pool was great, ample parking, close to

clean indoor pool

my family swam in the pool and the water was very cloudy

the bed was so so comfy and my kids enjoyed the pool

the ammenities such as a hot tab and a pool were open and functioning properly

pool was very busy & looked cloudy so we didn't go in.

used the gym once

no laundry detergent in the vending machine

laundry room is still closed and no water bottles available during breakfast

it had laundry and water bottles during breakfast

friendly front desk staff cheap laundry room allowed urgent clothes washing

laundry machine needs maintenance

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

was not friendly people, i have got pet room which was very dirty, and staff didn't even tell me that it was

we had an early flight, it's very close to the airport. kids loved eve pool.

staff were willing late at night to pick us up with their free airport shuttle, then took us back to the airport

front desk & shuttle drivers were great

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

hotel restaurant and bar area available

checked in , the girl was great, we went to the restaurant and it was fantastic, we had a great pool

the staff was great, the pool was not freezing

my son really enjoyed the pool

the $50 pet fee the room smelled dorse than my dog

comfortable queen beds, roomy, nice design, good coffee, easy parking

nice room with whirlpool

breakfast was wonderful. close to the football stadium.

decent place to stay. pool and hottub were nice, and it was pet freindly.

room and linens were clean and they had a laundry facility

my room was next to the laundry

wifi was a little spotty

great car parking price free shuttle and quick drive to galleria and restaurants

the breakfast was just fantastic!!! it was very healthy. i didn't feel weighed down.

at this point we were happy that we finally had a room however right across the hall the laundry room was

first night there a kitchen cupboard fell off, i told the front desk but they did nothing but left it on the

wish the pool was fixed

pool was closed. and the room could have been cleaner

00 for the parking, which we could have gotten free somewhere else there were only 2 towels in the room

laundry room & ice room available

i can't comment on the gym due to covid closure

overall excellent travel experience , had a late check out and loved the staff

indoor pool was freezing

hotel is clean, located around lot of food places near by, starbucks is right across parking lot

the space was comfortable for 2 adults and 3 kids (5-11)

close to everything. amazing pool/hot tub area. perfect for kids.

breakfast was great

breakfast was free, so i can t really complain (and also because everything else was amazing),

close to everything. amazing pool/hot tub area. perfect for kids.

also used the laundry facilities which was nice

cleanliness was great ,staff was very attentive to our needs the pool was well kept gym was open 24hrs breakfast

unable to use the gym, pool, or rec room because it was packed the whole time we were there

t aware of pet fee

with 8 year old boys (hockey tournament maybe) we chose this hotel for the hot tub, pool and gym

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

dirty laundry in hall. staff not professional or friendly.

clean room, staff was very friendly, gym on site, fridge in the room, fast wifi

no frills, basic hotel. needs to be more info about wifi, airport shuttle etc.

nice rooms and staff. pool and hot tub. free parking

nice rooms and staff. pool and hot tub. free parking

no free breakfast

we had breakfast in the

pool and how clean the place was.

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

one suggestion is that you may need a machine to change billa for laundry

super upsetting to know that they cut corners on laundry

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

great breakfast selection but mixed cut fruit wasn?t very fresh.

wifi: the connection was terrible weak signal, and my younger daughter couldn t even log in to

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

it was so lovely the lobby was decorated and there were activities and treats supplied for kids

pool size was great for small children

should be more clarity concerning the non-shuttle service from the airport

design was like a retro look from the 50's.very clean.great having kitchenette in room.

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

close to ub and nice breakfast in the morning

not many breakfast options for those with food allergies.

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

laundry room situation was terrible

appreciated having the laundry room as i had a long stay

were fast and close to the parking area

and they gave us a torn comforter and the phones in the room were not working to call for room service

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

no laundry service. other than that the place and facilities were fantastic

was a kids hockey team staying on our floor, the noise was unreal

rooms did not have a refrigerator or a bath tub (useful for kids)

a little bit pricey for the out dated no laundry room no ice machine but ok .

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

smells bad in the room - sticky dirty floor - issues with wifi - old noisily ventilator in the bathroom - old

front office to exchange the room keys while also being exhausted after 8 hours of driving with a pet

location was excellent, free use of laundry was a plus.

i love that i can do my laundry here, for free

candlewood provides free laundry facilities for its guests, which is a nice bonus

free laundry is nice

free laundry, tuesday free dinner! on sure gym

breakfast choices, friendly staff, the patio, decor of hotel

great space in room, nice breakfast, exceeded expectations

kids running around touching the fruit and almost getting burnt on the waffle maker

its not in a bad area and gym was open 24hrs

that it was pet friendly. and having the kitchen is always a plus . having a plus.

early check in, clean, breakfast

the kids lived the pool

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

the pool and the breakfast served in the morning

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70

the hotel has a laundry room for clients

laundry , pool all amenities needed

kitchen was good with facilities required for cooking

full kitchen including fridge , microwave and cooking utensils

nice fitness room, free printing in the little business center, and love the hot tub and pool

friendly and helpful staff. reliable shuttle. great value!

amenities - pool, gym, were good. location was great, staff was cordial and helpful.

shuttle to airport. good breakfast

pool area was very nice. the staff were excellent.

loved the pool and the spa tub. had the little store open all night

we were told they were backed up in the laundry

laundry room was clean with easy to use appliances

decent breakfast

breakfast food selection was very good

breakfast was good except the breakfast lady was bad mannered very grumpy,the hotel was lovely and

there wasn t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

convenient and pet friendly

needs to be updated. had to pay for wifi. noisy.

i love that the facilities allowed you to do laundry at no extra cost

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

close to niagara falls,kitchenette, happy hour, laundry room, gym

the laundry facilties were not working correctly

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

and first the lady said they weren't able to accommodate however there was no one in the parking lot and it was

longer hours for breakfast more air circulation on hallway

location was great. all equipment was great. cleaning staff was great. parking was fantastic.

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

the staff said it was their laundry detergent that caused the stains

are very disrespectful they take ppl money known of they spa pool work and yu can get yo money back it s hoes

the smell of the room and the wifi didnt work well.

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

they should have the instructions to use the laundry

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

the laundry worked

of the laundry facility and vending machines

staff was wonderful, elevator , laundry, pet friendly,kitchenette

everything was fine but needs a little laundry update.

nice small kitchen and laundry

outlets not working no ice machine or laundry available

no laundry room.

the staff was very kind ! breakfast was good !

no gym as they lie & claim there was

continental breakfast was provided

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

the price is quite high if you are travelling with a pet.

of covid-19 i didn't have access to the pool or gym

good gym, pool and washing facilities available

getting in and out of the parking lot was difficult.

needs a bigger parking area and softer beds. room was tiny.

a little crowded as for parking

the location was great and there was good parking

had cigarette burns in the blankets and sheets even though it s a no smoking room and it smelt horribly of

the laundry room is not update.

th3 room was spotless, beds comfy and breakfast was good

manager is approachable to solve any issue. kids love swimming pool.

pool, lots of parking

breakfast was really good

i saw a laundry room, gym, jacuzzi and outdoor pool

the room was very cleanthe staff is goodthe breakfast was good

gym facilities, lack of towels in the room and there was no indoor or open pool

overall a great deal including free parking, wi-fi and free breakfast

also had a hard time getting in to the gym part i guess the door needs some fixing or something

there is not a bill changer on site if you need quarters for the vending machines or laundry

has free guest laundry room, great location, nice staff

guest laundry was out of service due to the dispenser for supplies unusable

very quiet too, and the guest laundry was a great unexpected amenity

have most facilities suche as refrigerator, laundry spcae, swimming pool,

having a laundry facility on the same floor was really nice too

automobile exit to transit avenue from the front building parking lot can be dangerous

breakfast was excellent. facility was very clean.

they gave us rooms in different floor when wr have another room for kids and it didn t have any whirlpool

hotel on the facilities the rooms they're beautiful swimming pool very nice indoors and the staff very very nice

wifi was extremely irregular

much more sanitary than carpet), overall very clean, all rooms are on the ground level with parking right

was supposed to be a non-smoking room

problem this time were the people staying in the room next to us were smoking, a lot

there was no parking fee disguised as an additional fee

from the free laundry to all of the dishes included , everything was helpful

like the fact that the laundry was complimentary and there was a hot breakfast every day

there is also a pool, fitness room, little business room, and laundry

it smelled like mildew in laundry that has been sitting wet in the washer for days

free laundry machines

not enough time for breakfast. i'm there to relax. a half hour extra would be great.

the breakfast was delicious, especially the scrambled eggs

clean and pet friendly

their wifi never worked

impression when entering the parking lot was not good

there was a laundry, but the machine did not work

close to the event yet affordable and the swimming pool!

the room were very nice and the indoor pool was a plus.

the $75 pet fee was a little steep!

i'd stay again, however i wish you had a hot breakfast like the hampton inn hotel by

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

i also appreciated that they had laundry facility

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

good customer service the shuttle vehicles that they have is very helpful

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

we also enjoyed having a swim in the pool

the lobby was fun and welcoming, the pool was easily accessable and there was a fire pit

nice hotel, good breakfast, and awesome staff.

highly recommended, breakfast was good, the entire was place was very clean too

hallway smelled like smoke and laundry

convenient customer laundry, paid by credit card

location and that they had a laundry room and parking, close to restaurants.

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

fabulous rooftop bar and staff were super friendly

pool,small bowling alley, nightclub all within

one tiny bar of soap to wash our hands and no face clothes

there was a spider in the pool.

that the pool wasn't open

i loved the butlers (they helped with everything, including parking the car in the

they surprised the kids with chocolate covered strawberries in the room and the adults enjoyed our complimentary

fireplace was fabulous as was the staff, complimentary breakfast, first free drink at the bar,

breakfast was delightful. staff was simply outstanding!

appreciated complimentary parking and daily newspapers

we appreciated that the self laundry

one of the days we did not have room service at all

could have more customer service experience and appeared to be homeless people walking in eating breakfast

the breakfast tastes good. nice big room with a view.

was no water in the room, no toiletries and no better room service for cleaning

elevators were kids stopping at every level and running the halls

staff, location and wifi

organized for the bar examinees, which made it convenient for that time

the temperature of the pool.it was cold make it a little more heated.

the location, the room layout, the staff, pet friendly

breakfast doesn t have 5* quality. no laundry service

and classic feel to it ,i will definitely go back, the staff are very friendly and the roof top bar is amazing

the fact there are 2 accessable bars is amazing, a free salt spa and all the amenities you can ask for i liked

continental breakfast food was fantastic

the pillows. limited hours for room service with full menu.

nice pool area and laundry facilities

everything was great and they are very pet friendly

kids loved the pool

kids enjoyed pool

wifi on and off (limited download speed) when first arrive staff was not friendly at day 3 staff

they have guest laundry, an office, pool, spa and exercise room

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

great facilities such as fitness center, laundry, breakfast, ...

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

bed was to cold and bed was hard the view sucked had to pay for wifi and coffee

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

nice and clean laundry was very comfortable

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

no extra linen for the sofa bed. no laundry bags in the closet.

it had a library, gym, and pool

kids the same except small milk

breakfast was included in price and there was a good variety of items to choose from

pool, hot breakfast, suite room, able to secure a roll away bed for additional child

the location, staff, rooms, pool, breakfast, etc

also the hotel lobby bar should be open more

the coffee bar/ drink bar hours are not convenient

cable tv was not working properly, but wifi was fine

cost of parking, quality of wifi

pool and hot tub were nice. bed was comfortable.

the food for room service was just ok

was comfortable, room service was very nice, breakfast was excellent

to sign up, you then need to make an extra trip to the front desk (which can be a hassle with two kids

room service food, service was great but chicken wings were under cooked.

we could wait in the bar

breakfast was really good laundry facility was also

needed to do laundry and the dryer didn't work

i could hear the laundry machines running past 11 pm. not cool.

i was told that there were not any clean and i would have to wait until someone came in to do laundry

only complaint would be that the pool is closed at this hotel

laundry facilities were not working

the ice and laundry area was a mess and wouldn't use it to wash our clothes

laundry dryer was not working but they dried the cloth in their hotel dryer

was not as expected at all laundry dryer was not working

staff was nice ,the pool was decent and open late so when we got in the kids enjoyed it before going to rest