there was a laundry, but the machine did not work

room was comfortable staff was helpful but the pool was unavailable and no cups in the bathroom

pet friendly

a hotel having the hilton family name it definitely lacked updated landscaping & paved parking lot

breakfast was weak but i had something with me so it was not a big problem

limited handicapped parking -- and cars illegally parked there.

walnut tree in parking lot.

breakfast was decent

00 dollars plus taxes and 2 pet fees for 1

the parking lot was trashy

having a laundry facility on the same floor was really nice too

was great,my family enjoyed the pool and the gym

people out in the parking lot drinking and then getting into their vechiles with their kids!!!!!

breakfast was excellent. facility was very clean.

pool is on the smaller side but still very nice

laundry room was clean with easy to use appliances

we were told they were backed up in the laundry

nothing. maybe more breakfast options, yea i m reaching

ice in parking lot was very bad. needed more salt and attention

lots of parking

was supposed to be a non-smoking room

much more sanitary than carpet), overall very clean, all rooms are on the ground level with parking right

need pavement at parking lot and no pool

was a lot of snow in the biffalo area and they did not bother to shovel or plow out their parking lot

wifi was extremely irregular

laundry facilities were not working

was not as expected at all laundry dryer was not working

laundry dryer was not working but they dried the cloth in their hotel dryer

the ice and laundry area was a mess and wouldn't use it to wash our clothes

i just took my car and drove with my two kids back on the road for seven hours to get

the laundry room is not update.

barely any chairs to sit and watch kids at pool and no noise dampening in pool so another families kids screams

breakfast, convenient size of facilities- not too big, great parking

get to breakfast early as it is very busy and limited if you come later

enjoyed using the internet and the parking was free and close

parking side was not clean

a little crowded as for parking

getting in and out of the parking lot was difficult.

had cigarette burns in the blankets and sheets even though it s a no smoking room and it smelt horribly of

the location was great and there was good parking

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

pool was great

breakfast is great, the pool is nice if you have small kids because the deepest end is 4

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

we had to take our laundry to the front desk and pick up clean towels

they should have the instructions to use the laundry

everything was fine but needs a little laundry update.

another plus was the onsite laundry

staff was wonderful, elevator , laundry, pet friendly,kitchenette

the laundry worked

nice small kitchen and laundry

i love that the facilities allowed you to do laundry at no extra cost

also free laundry

the laundry facilties were not working correctly

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

free laundry after a 90 degree day playing lax

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

location for ub graduation was perfect!!!! breakfast was as good

the pool area looked nice

only thing i wish was more variety than the same breakfast

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

only thing pool have a lot chlorine my eyes were burning but everything was perfect room,breakfast

the drawer in my kitchen area was broken and wouldn't shut

of refugees in the lobby at 10:30pm about 20-25 and in the morning for breakfast the noise and kids running

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

i like having access to the onsite laundry facilities

the next morning i went down and she walked me to the laundry and handed me 2 pillows

good breakfast and friendly staff.

friendly staff. pet friendly

one elevator working and had to use laundry and another location but was walking distance

and no dirty laundry bags

no laundry service. other than that the place and facilities were fantastic

the pool was great for kids

sometimes parents are not mindful of other guests and they let kids congregate and chat (loudly) in hallways

t clean dirty laundry still in the room and the bathroom was not cleaned

also not clean- dirty laundry from prior guest under pull out couch

the rooms were spacious. the laundry availability.

laundry,pool,& weight room still closed due to covid

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

a little bit pricey for the out dated no laundry room no ice machine but ok .

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

front office to exchange the room keys while also being exhausted after 8 hours of driving with a pet

the fact that they were pet friendly was the selling point

i love that i can do my laundry here, for free

free laundry

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

free laundry, exercise facility

free laundry is nice

appreciated having the laundry room as i had a long stay

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

laundry room situation was terrible

rooms are nice and fresh clean and modern never had any issues with dirtiness at this hotel, pools are big and

kids playing ball in the parking lot

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

it was quiet, clean bright, excellent wifi and cable service

hallways stink, poor wifi.

laundry , pool all amenities needed

the hotel has a laundry room for clients

breakfast in the morning was very good

hotel is supposed to be pet friendly, but there is a $75

kitchen wasn't stocked with enough cutleey, amd no dish soap, siety dishes inside the washer

no towel bar in bathroom

no free breakfast

clean room, update building, easy self parking.

i had to say something maybe the wifi could have been a little better but it really wasn t that bad

wasn't given any wifi info upon arrival

and laundry room

in the room to smell like a cigarette then you get noise from the laundry room on one side and the pool on the

dirty laundry and old pizza box were left in the hallway all night

the staff was friendly it was nice and comfy with breakfast and nice pool

the hotel was pet friendly, steep for $50 a night, but nice to have the option.

friendly staff, offered to let us have a late check out since we would be getting in late, clean rooms

the owner was most gracious about late check out

parking lot was not plowed, and i had to ask to have for someone to shovel around my car so i

told i would have a room with a kitchenette but only had microwave and booked for 13 days but was forced to

no phone no wifi

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

no smoking should be enforced throughout the building

cheap and had smoking rooms. a lot of places to eat within walking distance

parking lot was covered with ice

the parking lot was too dark--i had to go to the car for a bag and it was a bit scary out there

no laundry room.

outlets not working no ice machine or laundry available

bathroom was dirty, bathroom door was broken, outlets didn't work, and no wifi.

very good location. near by shops & restaurant. very good breakfast.

the room was comfortable and clean. they gave us an early check in.

rooms were clean, i was able to do laundry too in the hotel

else staff was very friendly loved the pool and room was close to amenities including laundry

breakfast is good. facilities like laundry and water vending machine are useful.

housekeeping and laundry personnel very helpful when we needed extra towels

laundry room was $2 to wash and $2 to dry which was expensive

on the bed - hair on the sheets (not mine) - lots of dust in the room - no bag for the dirty laundry - the bags

try to actively fix broken items in the main areas, elevator, and laundry room

two, they wash them, but the laundry worker has an issue with hair falling out

laundry is not good,

bins were unchanged from the previous occupants - a lot of dust everywhere - dirty bed cover - no laundry bag

the breakfast was incredible

comfortable beds, pool, gym, breakfast location of hotel

nice room with whirlpool

we both enjoyed breakfast

breakfast had a great selection and was glad to have the pool and hot tub open again

laundry room & ice room available

the restaurant and bar are nice

parking was a little limited close to the lobby but we were able to secure other nearby parking.

cleanliness of hotel, free covered parking, and close to restaurants and shopping

at noon, area safe and convenient to shopping and activities, parking free and under cover, nice bar and restaurant

also used the laundry facilities which was nice

parking was good

unable to use the gym, pool, or rec room because it was packed the whole time we were there

with 8 year old boys (hockey tournament maybe) we chose this hotel for the hot tub, pool and gym

fan is too loud, no room service

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

clean, restaurants close, pet friendly!

without a car, not much in walking distance, although there is a hotel shuttle bus that delivers you within 3

free shuttle, new rooms, really friendly and helping personnel

the room was a bit small. the laundry was not functional.

we enjoyed complimentary breakfast, free wifi, parking, and air conditioning during our stay.

the breakfast provided several choices.

good location, friendly staff, breakfast simple but delicious.

breakfast is good. the price is affordable. it has a big space for parking. overall is good!

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

i booked this hotel just because it has kitchen

pool was clean and warm

location, kitchen features, spacious suite morning check-out staff were very personal

no airport shuttle

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

laundry facilities were advertised, was not told that they couldn t offer quarters for

my third and last complaint is our room was either next to underneath the hotel laundry room

pet friendly

this could have been because we were across from laundry area

price, decent location, laundry option (too bad i didn t have quarters), internet ok, decent clean, standard

usual hotels and inns, this property has a strict time to utilize their laundry room

good location (10 minutes drive from the falls), there is a laundry

to reach, large room, laundry facilities, microwave oven in room, good dining options nearby (try

the staff said it was their laundry detergent that caused the stains

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

a cold spa

they said they were going make them clean the hotel from top to bottom if they went to the pool

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

bother us because we were just passing through, but normally with kids we look for hotels with pools

there was only a hot tub. would have been nice for a pool too.

felt safer that way & saves on laundry & the

under construction and laundry was closed.

in the middle of renovations. laundry room was closed.

great accommodation, particularly laundry facilities.

i like the fact there is a pool and a laundry room available to all guests

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

right across from the hotel s laundry room where the employees were shouting

the smell from the laundry area was strong and unpleasant

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

the people that were racist while my kids were in the pool and the pool was very cold

king suite with the river view, the king bed and huge bathroom, proximity to the falls, pet

or you can pick a breakfast from the menu and they also serve lunch and dinner plus they have a bar for those

nice view, clean, 24h gym,

kids in pool in supervised, black mold in bathroom

staff and when guest laundry didn t work properly they dried my clothes in the big dryer

we wanted to use the guest laundry

it has a laundry although i never use it

the dryer and soap dispenser in the laundry room wasn t working. the pillows were flat.

the laundry room was awlful-both dryers broken-dirty room. filthy carpet everywhere.

wish it had a complementary laundry

laundry was disgusting.

staff was very friendly, and the laundry facility was convenient.

the laundry and pool area were terrific

hotel was clean with lots of free parking; there was laundry available; there was a free continental breakfast

laundry facilities

they should have a closing time for the users of the laundry

the guy was a lil nasty about giving laundry for a 3 day stay

good breakfast. nice room. ample parking

ample parking

hotel was booked with kids that were competing in a hockey tournament

of the room size of the room very comfortable bed friendly staff location no fee for parking or

room provided for my kids wasn’t very clean

were uptight and miserable and rude with kids and parents from a hockey tournament

it has a pool and gym

dryers in the laundry room didn't dry our clothes very well

there is a restaurant across the parking lot in a different hotel

there was a shuttle to the airport that started very early in the

kids in hot tub and hallway

good parking

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

candy bar regular size was $3

pet allergy free rooms

didn't like that i was put on the first floor were the people with pets stay

room service at all during my stay and sheets and towels never change

it had laundry and water bottles during breakfast

the laundry room is listed as an amenity but not available.

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

no laundry detergent in the vending machine

laundry room is still closed and no water bottles available during breakfast

laundry room in hotel

wifi was not good.

parking, and pretty good free breakfast

lots of kids

sometimes, a lot of unsupervised kids in the pool

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

very close to the airport with shuttle!

and close to airport with some nice common spaces, need new pool quest but besides that enjoyed my stay

back parking lot is a little scary at night

we had an early flight, it's very close to the airport. kids loved eve pool.

room and linens were clean and they had a laundry facility

my room was next to the laundry

the breakfast is generic hampton inn so nothing fancy

very close to airport , free parking and plenty of breakfast options, ~30 min to niagara falls, fort and other

location is great with free overnight parking

at this point we were happy that we finally had a room however right across the hall the laundry room was

dirty outside and reception did not look clean halls dirty. not enough handicap parking

beds, wifi worked well, small kitchen with large fridge included which was helpful for us, air-con was

breakfast is not good

was clean, easily accessible, friendly staff, plenty of parking

this room had enough space for 5 of us: 2 adults and 3 older kids plus a fireplace

nice hotel, comfortable bed and spacious rooms. nice shower. free parking

it was great for the kids

also the gym was clean and convenient

close to everything. amazing pool/hot tub area. perfect for kids.

laundry around the corner was awesome breakfast was good

one suggestion is that you may need a machine to change billa for laundry

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

dirty laundry in hall. staff not professional or friendly.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

additude of employees great room lots of parking chooses i had a semi truck ,just the

wifi was not working for days

the wifi was very hard to connect to

kids running around touching the fruit and almost getting burnt on the waffle maker

a large group of kids came in driving us out pretty quick as the pool is not very big for a lot of rowdy people

kids loved the pool

the conveinence of the kitchen

room service need to be taught to at least knock before batching into my room

the room was spacious and clean. the pool was great.

was wonderful, the location , the breakfast, the cleanliness of the room, comfortable beds, designed work/ study

loved the pool and the spa tub. had the little store open all night

very clean good breakfast and great location

pool is too small.

quick check in fitness facility was great all equipment was in good repair.

breakfast was better than most hotels

the pool and the breakfast served in the morning

early check in, clean, breakfast

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

many kids were unsupervised while in the pool, very loud kids disrespectful the motel needs to monitor

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

liked apples being available. great breakfast.

outside areas are inviting, but look out onto highway & parking lot