dirty laundry bag left in room

sure your windows devices security are up to date, as the wifi login page tries to install crypto mining trojan

easy and close parking, not to busy. the beds were comfortable and the bathrooms were quite big.

parking lot unsafe, thick ice

you can walk to the stadium and not worry a about traffic and parking

affordable quiet good parking

booked for two people smoking

to use a chair to block the door, there was no hand soap, bathroom was not clean, heavy smell of smoking

for smoking room then owner told us the room was not available after i booked in advance , floors were

frig which is opposite to what he has listed online where he states that every room comes with a kitchenette

the supplies in my room had not been refreshed with care no laundry bag, no cups in the bathroom

shortage of parking spaces

good location good parking enough stuff nearby to live off of

the pool and gym were both open; the gym had plenty of equipment including dumbbells and a cable machine

staff, excellent hospitality, pool was clean, lots of pool towels, breakfast was included and exceeded expectations

laundry mat was a little disappointed. no laundry soap and the machine needs a little cleaning.

the guest laundry worked well

we asked the front desk for change to use the laundry room and they failed to tell us that it was out of order

king size bed was so comfy, great room space, great coin laundry available, close to

price. staff was pleasant. parking right outside the room door.

no laundry facility

laundry detergent must be very strong because my face broke out

the pool was very nice and even had floaties for the kids

hotel looks good, there is an elevator, free parking, heated pool, friendly administrator, super comfortable

parking was a joke

we loved the indoor pool, we were glad to have the time to use it

great breakfast and great pool

the pool area was a favorite

the breakfast was decent, the room was clean the staff very friendly.

easy check in, lots of parking, large room, friendly efficient staff

like the fact that the laundry was complimentary and there was a hot breakfast every day

free laundry machines

oh and the laundry area was available to use

there is also a pool, fitness room, little business room, and laundry

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

needed to do laundry and the dryer didn't work

breakfast was really good laundry facility was also

i was told that there were not any clean and i would have to wait until someone came in to do laundry

i could hear the laundry machines running past 11 pm. not cool.

i appreciated the free wifi, and the fact that there was a refrigerator in which to store perishables

i saw a laundry room, gym, jacuzzi and outdoor pool

beds, very good breakfast, friendly staff

1. the location 2. the front desk person was helpful in helping us connect to wifi.

breakfast was great

the gym also had lots of features and machines

there is not a bill changer on site if you need quarters for the vending machines or laundry

guest laundry was out of service due to the dispenser for supplies unusable

very quiet too, and the guest laundry was a great unexpected amenity

was standard but decent good size room crib availability late check out proximity to highways laundry

have most facilities suche as refrigerator, laundry spcae, swimming pool,

breakfast was very nice.

pool, hot breakfast, suite room, able to secure a roll away bed for additional child

nice suite , breakfast every morning and a pool. it s rite off main street

clean comfotable inviting accommodating great time love the pool and jacuzzi!

nice suite , breakfast every morning and a pool. it s rite off main street

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

the food for room service was just ok

the bar staff to take disputes with each other away from guests, if possible

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

room service and restaurant not overly priced for being so ritzy looking

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very

cost of parking, quality of wifi

location perfect staff friendly. pool spa nice touch.

ii especially like the small pool and modest gym facilities

was hard for the price, should offer free breakfast kids running around hallway and yelling

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

cleanliness and breakfast

was accomodating in getting my room close to my kids' room

were hard, pillows were old, gym was missing equipment

in one bathroom needed repair but kitchen sink was available for brushing teeth etc

nice pool area and laundry facilities

view was spectacular, the people were friendly, the wifi worked really well, and i had a lovely time

great location friendly staff clean the breakfast was a great way to start the day

the bar was great. good breakfast, and clean room with a nice view.

an a complete clean my kids found a ladys dress an underwear under the bed

the breakfast meat could have been better.

breakfast, loved the pool

it was very clean and comfy and the breakfast was great and the staff.

pool is nice and clean but closes by 9 pm

the pool and the breakfast served in the morning

staff, dirty tissue on the chair and snot in the sink, hair and crumbs all over the floor, wifi was out on our

it was dirty linens and fairly old got stuck in the elevator and kids running everywhere

great space in room, nice breakfast, exceeded expectations

suite very well designed, nice kitchen amenities, comfortable sitting area, very pleasing.

i loved having a fireplace in the room considering it was november in new

i booked that evening and the shuttle was waiting when we exited the airport

loved the pool and the spa tub. had the little store open all night

the room was spacious and clean. the pool was great.

front desk clerk was very nice, and the room service personnel were very friendly

the facility was clean, the pool was clean and the staff is friendly

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

dirty laundry in hall. staff not professional or friendly.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

the parking lot is large

the shower was nuke warm. the wifi didn't work. terrible stay.

the hallways were filled with kids practicing hockey all hours of the day and night

they only have a pool and a spa that you pay for facials

desk service was amazing, great guys working the desk joking with the kids before our night out

perfect location to take the bar exam

loved the gym

we appreciated that the self laundry

could have more customer service experience and appeared to be homeless people walking in eating breakfast

room service was not good about replacing towels daily and only had enough for one day at a time

every employee was so friendly the breakfast was great

one of the days we did not have room service at all

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

had to go to the second floor laundry room to use a dirty

super upsetting to know that they cut corners on laundry

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

laundry around the corner was awesome breakfast was good

breakfast doesn t have 5* quality. no laundry service

like more parking options but totally understand the space constraints and the valet service more than made

the pillows. limited hours for room service with full menu.

great location. breakfast was good as well

from the rooftop bar you can see the lake

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

no extra linen for the sofa bed. no laundry bags in the closet.

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

nice and clean laundry was very comfortable

great facilities such as fitness center, laundry, breakfast, ...

they have guest laundry, an office, pool, spa and exercise room

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

has all the amenities, it was very clean, smelled fresh despite it is a pet friendly hotel and the rooms are

no breakfast because of some issues in kitchen but they still charged for the snacks from

that the pool wasn't open

hotel was very pet-friendly, but there really isn't a place to safely walk your dog

the staff was friendly, and the hotel is pet friendly

no breakfast was included

water stains on the bathroom ceiling, closet door missing, curtains missing, fireplace casing falling apart

breakfast is excellent!

the cost was 20-30$ more than staying at a local chain hotel but includes: + free parking +complimentary

fireplace was fabulous as was the staff, complimentary breakfast, first free drink at the bar,

lot of thought i d put into the guest experience from a butler to a complimentary drink by the fireplace

i also appreciated that they had laundry facility

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

nothing, but would have been better with breakfast included

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

the breakfast was very good, lots of options, area was well maintained.

the bar was closed

didn t get a chance for breakfast but i did get some juice

the continental breakfast was delicious

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

the laundry room was perfect for travelers

location and that they had a laundry room and parking, close to restaurants.

convenient customer laundry, paid by credit card

pet friendly, lots of space, breakfast was a good variety

the kitchen was very well equipped with a full-sized refrigerator, microwave, dishwasher, stovetop

breakfast was good

my kids enjoyed the pool and game room

also across the hall there was a dog as the hotel is pet-friendly and the dog was parking all throughout the

at this point we were happy that we finally had a room however right across the hall the laundry room was

was clean, easily accessible, friendly staff, plenty of parking

the staff were very helpful and polite building was very clean the distance from the room and pool was amazing

first night there a kitchen cupboard fell off, i told the front desk but they did nothing but left it on the

and hot tub were out of order, kitchen had no flatware or dishes, tv did not work, and bathroom door was broken

my room was next to the laundry

room and linens were clean and they had a laundry facility

was a big group of kids in the pool with no adult supervision it was kinda hectic and my kids didn't want to

the wifi was down the whole time i was there.

the pool was really nice as well

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

shuttle to the airport is 24/7.

reasonable long term parking

staff were willing late at night to pick us up with their free airport shuttle, then took us back to the airport

with kids, we can't buy all our meals at the hotel

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

friendly front desk staff cheap laundry room allowed urgent clothes washing

it had laundry and water bottles during breakfast

the laundry room is listed as an amenity but not available.

no laundry detergent in the vending machine

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

the indoor pool was clean, but way too cold!!!

didn't like that i was put on the first floor were the people with pets stay

great shuttle service

quick convenient shuttle to airport

laundry room in hotel

i always loved the location, the friendly staff, the great choice of breakfast.

the breakfast was fantastic

could have had a few more options for breakfast, for example there were no eggs.

sometimes, a lot of unsupervised kids in the pool

dryers in the laundry room didn't dry our clothes very well

the breakfast was good and the area was very clean

the breakfast was lovely and the hot waffles were delicious

did nothing to stop kids from running up and down halls playing with hockey sticks

did nothing to stop kids from running up and down halls playing with hockey sticks

loved the gym. loved all the space and comfort of the room. staff was very friendly.

i got in late after midnight and they sent me airport shuttle immediately!

had the king suite which works out perfect when you have 2 small kids; you are able to put them to bed and still

used the gym once

room provided for my kids wasn’t very clean

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

right across from the hotel s laundry room where the employees were shouting

the smell from the laundry area was strong and unpleasant

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

change machine or laundry supplies available near washing machine would have been a plus

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

bother us because we were just passing through, but normally with kids we look for hotels with pools

kids yelling in hallways

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

there was a laundry on site for guests to use but again we did not use this facility

otcwoiod be nice to have outdoor fenced area for pets.

large clean breakfast free coffee

my third and last complaint is our room was either next to underneath the hotel laundry room

laundry facilities were advertised, was not told that they couldn t offer quarters for

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

wifi worked only in certain places in the room

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

this is my 2nd time staying at this location. clean friendly staff, nice pool, great breakfast.

more parking spaces near to the entrance could have added much more to our experience

the breakfast buffet had a great variety and it was all delicious

room was clean and under normal (not covid) circumstances there would have been great amenities - pool gym,

the room was a bit small. the laundry was not functional.

parking is full, but i guess you have to drive to the other side of the building for more spots

and secure ud83dudd10, breakfast was great

plus the free breakfast was much better than i expected

nice size room. nice hot water. gym was good.

also used the laundry facilities which was nice

you were able to get hot breakfast that the kitchen made and brought to you

the breakfast bar was terrific.

was a good amount of parking

pool and spa were great

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

they have an indoor pool, is clean good restaurants around this area

wifi worked well and the bathroom was very spacious

very clean and well kept and breakfast was included

laundry room & ice room available

room service delivered our dinner n a minutes

good location, lots of nice restaurants around (tip> the eagle house restaurant, williamsville), gym, little

the pool was perfect for me and for my grandchildren who are at different ability levels

the salt water pool was warm and we enjoyed swimming

the staff said it was their laundry detergent that caused the stains

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

even though it was a non-smoking room it smelled like patrons had smoked in the room before.

the spa tub and updated rooms

the gym was not available, but the pool was

the kids loved the pool

breakfast was a hit

easy parking with a big truck

the hot tub and pool combination

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

smelled like smoke yet was a non smoking ud83dudead room

no smoking should be enforced throughout the building

kept the ac running cause of the smells in the room although non smoking room it still smelled like it

smoking rooms

gym was to basic and poorly designed

very clean and quite location. los of free parking.

nice rooms and staff. pool and hot tub. free parking

i could hear kids laughing and playing next room

only one person staffing main desk at this property and often doubled as bar tender/hostess/maintenance service

the hotel has a laundry room for clients

laundry , pool all amenities needed

kitchen wasn't stocked with enough cutleey, amd no dish soap, siety dishes inside the washer

breakfast and location were good.

bacon, we enjoyed the breakfast. we would have loved bacon.

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

had a room by the laundry to large baskets of dirty lines were outside room

t clean dirty laundry still in the room and the bathroom was not cleaned

also not clean- dirty laundry from prior guest under pull out couch

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

no laundry room.

outlets not working no ice machine or laundry available

breakfast was good as we paid the price

wifi

very good location. near by shops & restaurant. very good breakfast.

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

appreciated having the laundry room as i had a long stay

laundry room situation was terrible

kids playing ball in the parking lot

it was great. the only thing to update would be the bike in the gym

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

a little bit pricey for the out dated no laundry room no ice machine but ok .

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

free parking size of the bed

wifi (internet access) was very slow

free laundry

candlewood provides free laundry facilities for its guests, which is a nice bonus

location was excellent, free use of laundry was a plus.

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

i love that i can do my laundry here, for free

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

the shuttle stops at 10:30pm. room is on the small end. the furniture need update.

wifi speeds not guaranteed even in premium. that's the only setback.

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

i like having access to the onsite laundry facilities

something else that is convenient is parking near a side entrance at elevator for easy access

i was told due to covid that room service was every other day or upon request

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

hallways stink, poor wifi.

the hotel was also very pet-friendly

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the kids enjoyed the pool as we had it all to our selves

facility clean spacious room , fluffy towels , extra pillows, quiet, beautiful elevators, ample parking, clean

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

the pool could have been a little bigger and the hot tub wasn t working when we were there

there weren t towels by the pool.

the staff even prepared our room for early check in for my daughter which was a bonus for me

free laundry after a 90 degree day playing lax

the laundry facilties were not working correctly

while the laundry was free, only one dryer out of six was working

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

close to niagara falls,kitchenette, happy hour, laundry room, gym

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

rooms were clean and breakfast was amazing,lot of options.

nice gym room and pool

pet friendly. and staff. was able to accommodate us early by allowing us to check in early.

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

we had to take our laundry to the front desk and pick up clean towels

they should have the instructions to use the laundry

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

nice small kitchen and laundry

everything was fine but needs a little laundry update.

of the laundry facility and vending machines

the laundry worked

nice laundry room