excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

this location still had the extra charge for wifi, but the signal was strong

motel i ve ever stayed at,first room has stains on top of sheet and smelt like pet urine

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

the pool area looked nice

loved the parking space, cleanliness and staff

breakfast was ok.

close to niagara falls,kitchenette, happy hour, laundry room, gym

the laundry facilties were not working correctly

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

i love that the facilities allowed you to do laundry at no extra cost

free laundry after a 90 degree day playing lax

free laundry, tuesday free dinner! on sure gym

free laundry, exercise facility

candlewood provides free laundry facilities for its guests, which is a nice bonus

free laundry

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

wifi speeds not guaranteed even in premium. that's the only setback.

rooms are small and wifi is very bad

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

a little bit pricey for the out dated no laundry room no ice machine but ok .

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

clean comfortable bed plenty of parking spaces

front office to exchange the room keys while also being exhausted after 8 hours of driving with a pet

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

i like having access to the onsite laundry facilities

the next morning i went down and she walked me to the laundry and handed me 2 pillows

hotel had the 4 things i wanted: free wifi, free parking, pool, and free breakfast

this time we made use of the pool and was great that it didn't have an overload of chlorine

laundry room situation was terrible

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

appreciated having the laundry room as i had a long stay

vert comfortable bed, good wifi. excellent staff. free parking

there is also a hot tub ,kids can spend hours in the pool they also have a restaurant but have never gone

laundry , pool all amenities needed

the hotel has a laundry room for clients

breakfast was good but the staff could not keep up with the amount of guests that was dining in

the pool and hot tub are fantastic.

the pool ,whirlpool, gym ,and grilling area was a fantastic ad

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

stuff is very friendly and helpful, breakfast is always good, coffee is very good, plenty of parking and more

stated before running what i assume was kids in the hallway and loud adults which you have no control over

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

it was also a long weekend which made it busy, but they decided to do paving in the parking lot and asking

of covid-19 i didn't have access to the pool or gym

location was fantastic for shopping. kitchen a nice plus

they should have the instructions to use the laundry

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

we had to take our laundry to the front desk and pick up clean towels

outlets not working no ice machine or laundry available

no laundry room.

wifi. hardly available when logging on error message was received

they also offer free continental breakfast and free parking which was a plus point for me

continental breakfast was provided

of the laundry facility and vending machines

nice small kitchen and laundry

everything was fine but needs a little laundry update.

the laundry worked

nice laundry room

the hot tub and indoor pool was a great way to start and end the day.

pool and how clean the place was.

pool needs paint

parking was easy, and right outside of the door

key worked for room but not for pool or outdoor patio reentrance

i didn t like that parking was few but so is the motel

parking lot is a bit rough but don't let that scare you away

parking side was not clean

small parking lot

getting in and out of the parking lot was difficult.

the laundry room is not update.

great staff, nice pool area and good hot breakfast

gym was still being finished. acceptable but will be better when completed.

we have small kids and could not sleep due to noise

breakfast was good, the staff was excellent, the location was perfect for our needs

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

the staff said it was their laundry detergent that caused the stains

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

shady residents, talking loudly and smoking outside our door

even though it was a non-smoking room it smelled like patrons had smoked in the room before.

also used the laundry facilities which was nice

however, the bar staff provided free take away hot water each night as my wife likes to have a herbal tea at

no room service. very limited food menu.

open bar and meals with room service additional cost of

cleanliness was great ,staff was very attentive to our needs the pool was well kept gym was open 24hrs breakfast

laundry room & ice room available

got couples massages downstairs at the spa both times and it's always amazing

on-site spa couples massage was a bit rushed/lacking for price tag

my family loved the pool

having to ask for room service which was hit and miss and the bed wasn t made

great service- fun for kids. love the extras!

really slow wifi

the room was huge though, everything was very clean, quiet, and my kids loved the pool hot tub combo

employees here are great. pool wasn't freezing. very nice hotel

my grand kids loved the pool and spa

problem this time were the people staying in the room next to us were smoking, a lot

need pavement at parking lot and no pool

was supposed to be a non-smoking room

there was no parking fee disguised as an additional fee

wifi was weak

laundry,pool,& weight room still closed due to covid

the rooms were spacious. the laundry availability.

housekeeping staff talked loudly outside our room which was across from the hotel laundry

had a room by the laundry to large baskets of dirty lines were outside room

t clean dirty laundry still in the room and the bathroom was not cleaned

my room was next to the laundry

room and linens were clean and they had a laundry facility

my room was clean, the staff greeted me warmly and breakfast was very good

lovely friendly staff, great fresh breakfast

the food differs daily the shuttle bus the kitchen is well kept our room was neat front desk team were very

at this point we were happy that we finally had a room however right across the hall the laundry room was

was clean, easily accessible, friendly staff, plenty of parking

indoor pool is as closed and they stopped having breakfast in the morning for guests , which made m mad b cause

pool was not open

breakfast was amazing

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

ate at the bar area and food was good and timely it is near the airport and our son used the shuttle to get to

hotel restaurant and bar area available

hotel is doing renovations, so bar and lounge area very small.

late check out was very helpful

would have like to be informed that the pool and spa were open

room provided for my kids wasn’t very clean

answers about the shuttle to the airport

there wasn't no breakfast and the bar was still closed

shuttle service to airport

laundry room is still closed and no water bottles available during breakfast

the laundry room is listed as an amenity but not available.

no laundry detergent in the vending machine

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

ok to spend a night and to wash your clothes there (laundry room)

also across the hall there was a dog as the hotel is pet-friendly and the dog was parking all throughout the

there s also an airport shuttle just make an appointment

the layout of the hotel and the room were excellent. the pool was also perfect for our kids.

i stayed on first floor loud cars and people through the night in parking lot

was tasty,but they seemed short staffed on cleaning & kitchen staff to help manage the needs of so many guests

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

parking was easy and close to my room

no smoking should be enforced throughout the building

smoking rooms

smelled like smoke yet was a non smoking ud83dudead room

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

back parking lot is a little scary at night

no kids under the age of 18 in the pool after 9:30pm

gym looked nice

besides the broken blinds, stained sheets/carpet, and broken electronic keycard lock on the side entry door,

dryers in the laundry room didn't dry our clothes very well

the gym

if you wanted to you could just drag your bags across the parking lots to the hotel

loved the breakfast

mess, not a single clean table, food on the floor, not enough staff to keep up with the million kids in there

laundry room in hotel

everything was perfect. great breakfast. great room. great staff. great pool!

spacious suite with lots of closets, drawers, and great stocked kitchen

flight came in after midnight and they were awesome about checking us in and their shuttle picked us up quickly

the convience to the airport and the shuttle available in the early morning.

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

change machine or laundry supplies available near washing machine would have been a plus

kids yelling in hallways

wifi is slow

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

the smell from the laundry area was strong and unpleasant

right across from the hotel s laundry room where the employees were shouting

the following morning to request consideration for the payment of our room (we had to pay a $75 pet fee and our

breakfast had a good selection and the hotel was centrally located for easy access to local

leaving the pool area should be considerate and dry off properly so as not to leave puddles all the way inside

breakfast was slightly underwhelming with your standard setup, but was missing a meat protein

rooms comfort and breakfast

rooms were too dark, not cleaned, full of pet smell and body odor.

was clean, well appointed with small kitchen, living room, very comfortable, we liked the king room

my kids got woken up and couldn t go back to sleep do to them next door fighting and yelling loudly

my kids got woken up and couldn’t go back to sleep do to them next door fighting and yelling loudly

the guy who checked me in was really nice and gave me a room with a fireplace which was really nice as well as

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

laundry around the corner was awesome breakfast was good

one suggestion is that you may need a machine to change billa for laundry

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

early check in, clean, breakfast

we had a wifi router in the room

it was very clean and comfy and the breakfast was great and the staff.

plus the free parking and the location near the highway made our trip easier

the pool was ice cold

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

very clean and well kept and breakfast was included

cleanliness, breakfast, service.

wonderful breakfast every day and we had fun using the indoor pool and the pool table and football table in

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

my third and last complaint is our room was either next to underneath the hotel laundry room

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

laundry facilities were advertised, was not told that they couldn t offer quarters for

parking is free & on the premises

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

great lobby with lots of activities and seating. clean pool and and gym.

room was clean and under normal (not covid) circumstances there would have been great amenities - pool gym,

suite kitchenette extremely well stocked with supplies, indoor masking encouraged, convenient location

a lot of hair from shaver all over the bathroom sink counter and fruit flies coming out of the kitchen sink

the room was a bit small. the laundry was not functional.

parking is full, but i guess you have to drive to the other side of the building for more spots

nice size room. nice hot water. gym was good.

tv had youtube and wifi with apps to watch different programs

we enjoyed complimentary breakfast, free wifi, parking, and air conditioning during our stay.

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

cleanliness and breakfast

a shuttle to the uhaul location that was less than 2 miles away the next morning, but the shuttle was

breakfast was pretty good also, had options that the kids really enjoyed

clean. helpful staff. shuttle to mall very convenient.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

dirty laundry in hall. staff not professional or friendly.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

clean room, staff was very friendly, gym on site, fridge in the room, fast wifi

location. parking was easy.

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

is somewhat difficult to obtain change for laundry machines

i also appreciated that they had laundry facility

all th staff and shuttle drivers were so so nice!

modern and clean laundry (credit card)

had an old laundry smell

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

convenient customer laundry, paid by credit card

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

the continental breakfast was delicious

highly recommended, breakfast was good, the entire was place was very clean too

nice room, pool, parking

we really enjoyed our stay with my husband and kids

breakfast was amazing and we enjoyed sitting on the outdoor patio

loved the fireplaces in the main areas

would have preferred traditional breakfast items like eggs, pancakes, fruit.

my kids love to play pool and we can hang out with them

your first drink is on the house and the bar is grand and welcoming

no sleep kids where partying till 4am from 7 pm pillows uncomfortable a lot more

i was not able to use the pool

it was cool. hard to get towels and bar soap when we needed them.

no actual breakfast served

stay was great but the rooftop bar was way too small for nye and no dance floor

we appreciated that the self laundry

glady helped us with an early check in. knew the area, friendly staff

the gym

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

one of the days we did not have room service at all

very quiet too, and the guest laundry was a great unexpected amenity

was standard but decent good size room crib availability late check out proximity to highways laundry

has free guest laundry room, great location, nice staff

have most facilities suche as refrigerator, laundry spcae, swimming pool,

there is not a bill changer on site if you need quarters for the vending machines or laundry

i saw a laundry room, gym, jacuzzi and outdoor pool

was excellent, front desk service was excellent, especially when i arrived (i checked in at 1am) breakfast was

i thought i would be able to swim it didn't advertise the pool being closed at certain seasons.

breakfast was great

the gym also had lots of features and machines

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

great facilities such as fitness center, laundry, breakfast, ...

they have guest laundry, an office, pool, spa and exercise room

full kitchen and fireplace

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

no extra linen for the sofa bed. no laundry bags in the closet.

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

nice and clean laundry was very comfortable

breakfast doesn t have 5* quality. no laundry service

directions to hot water pool could have been more clear.

the continental breakfast left a bit to be desired, but overall the experience was great.

we used the gym as well as the hot springs pool

the fact there are 2 accessable bars is amazing, a free salt spa and all the amenities you can ask for i liked

staff was friendly at all encounters: on the phone before arrival, valet, front desk, room service and in room

confusing tv and wifi and light switches. and the phone in my room didn t work.

we sat at the bar for about 15mins and had four people on staff

this was a huge deal to my kids

i ordered some from room service for approx $4/20oz bottle (may have been 16oz)

was not as expected at all laundry dryer was not working

laundry facilities were not working

the ice and laundry area was a mess and wouldn't use it to wash our clothes

laundry dryer was not working but they dried the cloth in their hotel dryer

service friendly and helpful staff clean rooms lots of parking will definitely recommend and return overall

nice pool area and laundry facilities

great location friendly staff clean the breakfast was a great way to start the day

the bar was great. good breakfast, and clean room with a nice view.

my husband and i gave the kids the two double beds and we had all intentions of staying on the sofa bed before

the breakfast was delicious and the staff was friendly

we were told they were backed up in the laundry

laundry room was clean with easy to use appliances

hoping for varieties for breakfast

plus a great breakfast

the pool was perfect

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

there was a laundry on site for guests to use but again we did not use this facility

gym too small. no sauna

suite( a but of stretch on the name) and cut my foot on staples in the carpet in front of the spa tub

and pillows were very comfortable, nice tv and lots of channels, eveything i needed in a room, pool and hot tub

was hard for the price, should offer free breakfast kids running around hallway and yelling

there is a bar in the lobby and a starbucks

i would highly recommend putting grab bars in the shower

they have an exercise room, hottub , pool, and onsite parking

room service was good and timely

hotel bar very small for the size of the crowd

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

was comfortable, room service was very nice, breakfast was excellent

the food for room service was just ok

no phone no wifi

i asked for the wifi password, i was given a wifi router to plugged into the wall to connect to

really appreciated this old-style motel, with parking immediately in front of our unit

the owner was most gracious about late check out

could have had a better wifi connection wi-fi is very weak

and laundry room

in the room to smell like a cigarette then you get noise from the laundry room on one side and the pool on the

dirty laundry and old pizza box were left in the hallway all night

the ceiling in the pool area needed some work.

did not like the wifi

housekeeping and laundry personnel very helpful when we needed extra towels

laundry room was $2 to wash and $2 to dry which was expensive

breakfast is good. facilities like laundry and water vending machine are useful.

the location and the laundry facilities and the pool.

rooms were clean, i was able to do laundry too in the hotel

bins were unchanged from the previous occupants - a lot of dust everywhere - dirty bed cover - no laundry bag

try to actively fix broken items in the main areas, elevator, and laundry room

on the bed - hair on the sheets (not mine) - lots of dust in the room - no bag for the dirty laundry - the bags

two, they wash them, but the laundry worker has an issue with hair falling out

laundry is not good,