liked the wifi and easy access

location for us and ev charging

the restaurant and outside terrace area was stunning and the onsite parking was a bonus

amount of parking, cracked toilet seat, semi blocked sink but this did not detract from our stay and we did

excellent breakfast and staff

general codition of the outside of the hotel, car park and pub-garden / kids play area (lots of weeds and

plenty of parking & safe too

breakfast was great, staff friendly, comfy bed, great free standing bath!

easy to find and good parking

exceptionally clean with a fab breakfast.

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

we plan to visit again someday, with our dog as there are pet friendly spaces too which is fantastic

very prompt with room service,very nice staff,lovely hotel nice grounds.

the brasserie is a bit soulless. no bar in the old part of the hotel in the evening.

poor tv reception and wifi

) secondly our room was above a very noisy kitchen extractor fan - despite asking for a quiet room

40am, the breakfast room service

also i feel that the kitchen shut haabit premature for my liking

no room service

the staff were quite pleasant and moved me to room away from noisy kitchen fan

easy wifi

was very clean, bed was very comfortable, staff were lovely and friendly and helped us with parking as their

free car parking

great bar with good selection of drinks

early check in very comfy room

laundry van loading / unloading directly outside our window early on saturday morning was

about this hotel was superb,restaurant was fantastic both evening meal and breakfast,pool was incredible

i am being super picky but the pool could have been a bit warmer.

that we would expect from an establishment of this standard (and price) there was only one bar of soap provided

food was great an pool facilities clean

were given quite a poor room right next to the laundry room which was rather noisy

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

the room was next to a laundry room

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

room was so clean and beautiful,the gym isn t big but so clean too

family room needs to be interconnected considering that i had 2 little kids 7& 4 and the rooms were separate

modern, clean - comfortable hotel with a 24 hour gym!

parking, quiet location, beautiful characterful house, charming hosts

noisey ie floorboards footsteps, kids,toilets flushing,main road bathroom stunk like sewage

staff, comfortable accommodation, excellent dinner & breakfast, adequate free parking, ideal location for my

very pet friendly. great location. friendly staff.

car parking area can be a bit difficult to negotiate when busy.

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

was construction going on so weren t able to use the pool/spa facilities which was a shame, and when ordering

was ideal for what we needed, we seen it had a spa etc so thought this would be even more ideal, although we

it was big and beautiful. we enjoyed the swimming pool and the gym .

as a night before visiting alton towers and had plenty to do through the day to keep us busy - water park, cinema

the bedding had odd stains laundry firm need to check this

i always stay here when at this location due to parking clean rooms and because the staff will greet you with

road parking in rear private car park

didn't know there was wifi, didn't see any notices etc good parking but very tight spaces

great location, ample parking, lovely and quiet

the health club is great, with small gym, pool, jacuzzi, sauna etc

reception, bar and breakfast room

hotel spa facilities are extra and not included

gym, pool, room

didn't use bar or dining room on this occasion

great breakfast (except sausages), free laundry a bonus

i liked the easy access wifi and the free laundry facilities

we were very happy to see the laundry facilities available to guests

free laundry location

good location, decent breakfast, clean rooms and free self-service laundry.

close to the golf course

wifi signal was not strong in our room and kept disconnecting.

the restaurant was always fully booked for the 2 nights we were there, so were forced to order room service

here as currently looking at wedding venues close to grandparents who live near hawkstone park golf club

very child friendly - no kids meals & chef didn t follow request for a plain meal

poor standard, room out dated, smelt , dirty laundry in corridor

had a problem with the wifi on 3rd floor

provided in the hotel room and the fact that the staff listened to my request in placing rose petals (though

allowed to take pet dog

comfortable, good location. no food or room service because of covid.

i couldn't connect to wifi in my room and the tv didn't work

the restaurant manager on the first day helped me connect to the wifi which had been difficult, i was hoping

spa & pool lovely. rooms spacious & great facilities. restaurant & golf bar really nice.

however when we got to the pool it was full of kids

everything, from the comfort of the bed, the helpful / polite staff, the morning view of the golf course and

friendly and helpful staff, with free onsite parking

my room was noisy in the afternoon because of a kids party in the outside gazebos.

breakfast was brilliant, food is incredible i used room service most nights and

forgetting to put hot water in my coffee pot for room service breakfast and then at finally dance music coming

i travelled for business as i expected wifi to a standard required for business. even using the

found some dirty laundry under sofa bed on arrivalud83eudd28

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

put on breakfast earlier, as the kids had to attended a dancing effort, meaning the wouldn't have had breakfast

quiet, close to harvester, late check out, very helpful staff

wifi was fast, we could connect our tablet to the television and watch all our entertainment apps

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

there was fast wifi if that s what you need

bed, blinds did not cover windows in bedroom allowing light into room, laundry and tray containing waste food

our room was supposedly in a quiet section of the hotel but the laundry was below the window and so was noisy

only minor issue was that our room was opposite the laundry bins outside which gave us an early morning wake up

333 noisy with laundry vans loading at 6

looked out the window and it looked out on to a entry way and loads of bags with rubbish and laundry not a very

wifi problematic, infrastructure and server issue, could have been handled better.

early evening menu(not the main restaurant menu) more seating in the bar area when meeting family for a wedding

really comfy bed . good wifi

good wifi signal nice breakfast although as delivered to room it was a little

receptionist on booking in was miserable i ve stayed a few times now and always ordered room service from the

laundry piled up in corridor both days

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

enjoyed the food but we headed for breakfast a little later and some of the buffet breakfast bits had run out

building, good location and the staff were very accommodating in giving us an early check

extortionate pet charges at 25 each

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

i feel sorry for them having to live there without kitchen / laundry facilities

great gym and nice coffee shop

friendly staff, parking facilities and quietness.

food excellent chef is excellent good parking

wifi needs improving

to our needs of early check in got 3 rooms ready for us guests who were attending a wedding

wifi was too slow restaurant was overpriced not enough plug sockets in the room room too hot needs

hotel wifi was not available during breakfast

it was located next to the laundry room and the delivery doors outside

i can only presume was a laundry delivery as it sounded like metal cages rattling very early in the morning

given a room with an unclean bathroom with towels on the floor and dirty laundry when we came to the room at 1

ud83dude29 the noise banging the laundry baskets

no 3g or wifi in room. i don't want to have to pay 15 for wifi!!

dirty laundry laying everywhere as well as dirty plates (room service) broken lift button (safety

and laundry bedsheets and towels are on the floor near lift whole

wifi coverage was great and very low latency

staff really helpful, in particular lewis. food ordered by room service was nice.

we ordered room service breakfast one morning too and the sheet that you order it from wasn t very clear and

laundry was located next to room in the hall

on a lengthy trip and needed laundry service and this was not available

standard rooms are small and down quite run down and busy with laundry carts/rubbish piles corridors

room service was great

friendly bar staff. comfortable beds. quiet

not sure what laundry detergent you used but it didn't smell very nice unless it was the pillows just need

swimming pool was great

cost to early check in -wasn t a lot and i did pay for it for ease the food was ok but

parking is expensive. commute if you can. pool was really small and busy.

the option of an earlier early check in would have been helpful

we could hear water gushing all night, don t know if we were next to the laundry.

noise from amount of people in and out of hotel and staff member in the laundry room woke me up earlier than

there were noises going on all night- possibly from elevator and laundry room close by the room

constant noise all night from the kitchen extract system and the laundry below us

helpful staff, great free shuttle service, good wifi, spacious rooms

pool, hot tub was a little colder than expected, hot tub also at over capacity most of thee evening

very welcoming. parking good.bathroom exceptionally clean.

after a long day out i phoned room service (only time on the second night) and it

plenty of car parking spaces

wifi was not good in the bedroom

to the laundry company being late in dropping off the towels and bedding for the whole hotel

room was right near the outdoor area where laundry is kept, very

from house keeping staff banging a laundry storage door right next to room

directly next to the laundry, constant noise, staff talking laughing chatting every 45 mins between 7pm-9pm

easter hunt was set up for the kids

lovely staff, very helpful. pool, spa and gym were fantastic. comfortable room.

pool and spa were great, felt really safe. free parking and delicious full english breakfast.

walk to room, advertised as have an ev charger for cat which was very important to us

the lovely breakfast staff remembered our beverage and veggie sausage order for the morning after

easy parking