poor standard, room out dated, smelt , dirty laundry in corridor

the wifi should have been entirely free

skip the set menu and order room service

allowed to take pet dog

friendly staff and bar guys were nice to chat with.

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

buffet style breakfast perfect for fussy kids a bit of everything to suit.

the breakfast was very nice with alot of options for kids too, and the tables were kept

the members rewards are great especially the late check out

great breakfast (except sausages), free laundry a bonus

i liked the easy access wifi and the free laundry facilities

free laundry location

we were very happy to see the laundry facilities available to guests

laundry is free! it s very convenient!

the water was allways hot, and the wifi and tv worked well

wasn't aware there was a charge for swimming pool until arriving

it s also close to some restaurants, two casinos and a bowling alley and cinema

stay, the staff were amazing, the leisure center on site was great, the food was yummy, even the bar tender and

upkeep of hotel wasn't that clean found alot of dead bugs left there false advertisement of room service which

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

room,great mattress and lovely pillows, breakfast nicely laid out

aldo free wifi which helped alot with the kids

swimming pool and the gym on site

great location helpful staff comfy night great room service

the bedding had odd stains laundry firm need to check this

wifi was difficult.

road parking in rear private car park

super easy parking and location was perfect for our trip to alton towers the next day

parking is a bonus the staff are great, the rooms were really clean some in need of a refurb but

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

i feel sorry for them having to live there without kitchen / laundry facilities

good quite location with parking available

nothing really maybe wifi if we were staying longer but was only one night so wasnt bothered

ev charging was a nice bonus, thank you, although the second charger wasn't working so another ev

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

we didn t check in until 9:04pm, we asked if we could order food and was told that the kitchen closed at 9

i also made use of the gym which had high standard equipment

also in a very quiet location with a gym and lovely bar

we were next to the laundry room

lovely hotel great stay good amenities parking good food lovely area

the wifi kept dropping out continually the 3 days we stayed.

reception staff and bar staff were friendly and welcoming

excellent bar service, comfy bed, super breakfast staff and delicious food.

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

location with ample parking

we had room service both nights and the food was excellent

we didn t have time to use the leisure / spa

and they even put rose petals and towels in the shape of swans on my bed

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

sunday morning breakfast was a bit up the wall. they need more staff

the brasserie is a bit soulless. no bar in the old part of the hotel in the evening.

wifi connection good

bar shut when the bar was full of people

wifi slow had to switch it off and use 4g. no water in the room. kettle too small.

great bar with good selection of drinks

clean , good parking , excellent staff , couldn t fault it

wifi was bad.almost no coverage and bad speed.

parking right outside hotel

not enough staff at a busy time in the bar took us 40 mins to order a drink in peek time

40am, the breakfast room service

i left before breakfast as it was a continental one being served after 6:00

just after 1900 to be told the kitchen would not be open much longer menu choice was a little

cannot comment on the bar or restaurant as i did not use them

hotel staff from check in to check out breakfast staff and evening meal staff bar staff could not have been

wifi in my room was extremely poor - non existent

older gentleman behind the bar we asked if he had any taxi numbers as we are not from the area

we ordered breakfast room service on both mornings, to sit and eat on the balcony

parking was easy to find

i had also booked into the mill wheel spa for moonlight spa package which exceptional value for money and made

we didn t like the location of the room, very hot, noisy motor ( to do with pool

very welcoming. parking good.bathroom exceptionally clean.

wifi was not good in the bedroom

only quibble is that i could not get the property s wifi in my room

never could get the wifi to work, other than that, great

wifi & 5g signal poor water pressure & shower pressure could be better

the wifi would not connect at all during the stay, hardly life ending but still somewhat annoying

the restaurant serves exceptional food and the bar is also fantastic

room service menu not in room information booklet

friendly staff, nice atmosphere, clean room, nice comfortable bed, nice gluten free breakfast

also no option of room

ringing and not answered; several attempts to call reception, almost gave up when wanted room

wifi signal wasn t great in the rooms, avocado on toast at breakfast seemed to be a guacamole

wifi needs improvement

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

were given quite a poor room right next to the laundry room which was rather noisy

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

in character but tired and dated and extremely noisy from outdoor extractors and housekeeping laundry room no

the room was next to a laundry room

laundry van loading / unloading directly outside our window early on saturday morning was

nice touch with card, champagne and chocolate in room as stay was post-wedding friendly staff room service that

we had room service in the evening and it was excellent as well

decorations staff polite and very helpful bathroom and shower great own parking space with my name in

teenagers were not allowed in the gym

wonderful hosts offering well priced drinks dinner and breakfast

easy to find and good parking

location was ideal for our needs and the wifi actually works considering the location

comfy bed, good wifi, great breakfast after cocktails with supper!

we needed a beer bottle opener and neither of us had brought one so they collected one from the bar for us to

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

there was fast wifi if that s what you need

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

value for money; comfortable well designed room; delicious full breakfast; quiet despite proximity to m6; helpful

also liked the little play room for kids

distance from the southbound m6 , plenty of parking and efficient check

friendly and ev chargers, great bar, restaurant and breakfast

is beautiful, the hotel is beautiful, staff are excellent, ordered food through room service, food was fantastic

breakfast was really good , nice selection great service

ev charge point, the food and the exceptional service from all the staff

lovely setting and location. room was big and well equipped. nice bar for pre party drinks

(the bar tender appeared young and inexperienced for the level required, therefore this may not be a

hotel location was easy enough to find with plenty of parking spaces

the restaurant room and bar area is a fantastic space

while we knew what we could expect at the spa for a hotel of this splendour and target market some investment

too much noise until midnight coming from kitchen area below

parking quite difficult if there is anything else on

the hotel wifi required an email registration to be able to use

room service available

rooms are stunning and they even have real ale at the bar so a very happy person

forgetting to put hot water in my coffee pot for room service breakfast and then at finally dance music coming

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

laundry piled up in corridor both days

wifi not working

kids toy next to bed on floor,plus no lotion in bathroom and no bathrobes as says in listing for

the dinning tables were sticky and the music in the restaurant was like being at an ibiza pool party, not a