poor wifi. breakfast could have done with some fresh fruit.

a warm welcome, comfortable beds, delicious cooked breakfast, gorgeous garden and plenty of parking

was very clean, bed was very comfortable, staff were lovely and friendly and helped us with parking as their

easy parking

was very comfortable, staff were lovely and friendly and helped us with parking as their was a kids party at

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

there was fast wifi if that s what you need

drinks pricey bar shut at 11pm

and sun room, attention to detail with high quality furnishings and seating areas, relaxed bar area with friendly

parking was easy to find

amount of parking, cracked toilet seat, semi blocked sink but this did not detract from our stay and we did

could have been more information within room regarding breakfast times, check out and room

we needed a beer bottle opener and neither of us had brought one so they collected one from the bar for us to

easy to find and good parking

excellent, room clean, comfortable, bar and dining areas spacious

great breakfast choice and fantastic room service

they should be more transparent eg an £8 breakfast became £12

ample free parking

secured wifi would have been nice - open networks don t really belong in 2019

pool, hot tub was a little colder than expected, hot tub also at over capacity most of thee evening

room had everything you could need and the hotel and bar was lovely

we will definitely be back when the spa facilities are open once lockdown restrictions have eased

parking quite difficult if there is anything else on

friendly and helpful staff, with free onsite parking

great place handy for mottaram hall golf club

had a lovely welcome, the decor was gorgeous and the hotel very pet friendly

it s a lovely, welcoming place, front bar is very pleasant, all the staff are lovely.

laundry piled up in corridor both days

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

the bar was good

building, good location and the staff were very accommodating in giving us an early check

nice quiet location 2, excellent wifi 3, friendly staff 4, would stay again 5, don't charge for cancellations

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

nice clean hotel, with good room service and atmosphere

bar staff were happy to change the tv chanel in the bar so we could watch the rugby

i rated in total 8/10 purely because i couldn t judge the spa i didn t see, but again, this was my fault

the gym could ve bern bigger, but that s nig picking

mattress was so uncomfortable me and my wife have to sleep on floor because our bed we give to kids

room service was good food and reasonably priced, excellent choice too

in the morning room service staff opened the door and we had to shout that we are in there

hotel very clean and nice food served in the bar i found after a nights stay with work

male in the leisure was very abrupt and really put us off being in the pool so we left after 30mins

our room was supposedly in a quiet section of the hotel but the laundry was below the window and so was noisy

bed, blinds did not cover windows in bedroom allowing light into room, laundry and tray containing waste food

looked out the window and it looked out on to a entry way and loads of bags with rubbish and laundry not a very

view from the bedroom looked out on to trolleys full of dirty laundry

they were moving big trolleys of dirty laundry from 07:30 which made a terrible noise and

breakfast was good,location handy for the bus station,having a guest laundry is very good we used it twice

good location, decent breakfast, clean rooms and free self-service laundry.

we were very happy to see the laundry facilities available to guests

laundry is free! it s very convenient!

showers and laundry wasnt enough for family

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

its own chapel the hotel its self is amazingly beautiful spa and pool facilities are great good breakfast would

otherwise, one may end up having to do with room service once the restaurant closes at 9

good rooms and loved the swimming pool, kids had a good time

it would have been even better if was a golf course

the bedding had odd stains laundry firm need to check this

and close to the university (10 mins drive), 10 mins walk into the centre of newcastle and the parking is also

road parking in rear private car park

wifi not the best

super easy parking and location was perfect for our trip to alton towers the next day

cleanliness was poor, used laundry in hallways. room was poor

advice: hide the laundry bins in carpark at all times , it ruined the look on arrival

the bar meal and room service were both good and the house wine simply lovely

district, room was to a much higher standard than expected , restaurant and food were amazing and gym and spa

treats in the room for us, loads of space and huge comfy bed

poor standard, room out dated, smelt , dirty laundry in corridor

i stayed there for 6 days,no room service came to my room

24 hour room service was not 24

comfortable, good location. no food or room service because of covid.

allowed to take pet dog

no room service

breakfast is self serve, cereals, toast, full english selection, and was included in the price

location brilliant did. n/a breakfast

breakfast was very good and great selection on the evening menu too

friendly staff alot of choice with the breakfast

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

early check in arranged for no extra cost, which was brilliant for us as we travelled from over 2

loved the gym, went almost every day. staff were extremely attentive and friendly

one ev charger working and so unable to charge car which was main reason for staying here so should

to our needs of early check in got 3 rooms ready for us guests who were attending a wedding

wifi was too slow restaurant was overpriced not enough plug sockets in the room room too hot needs

wifi needs improving

hotel wifi was not available during breakfast

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

we were never kept waiting complimentary breakfast clean well equipped rooms, everything from wifi, tv, iron

breakfast was lovely and there was plenty of variety that the kids loved it too

close the the university we are visiting the next day. good bar service and a great breakfast.

exceptionally clean room well equipped gym good breakfast lovely, welcoming staff pretty grounds great location

parking is very good and included in the rate

the bar and restaurant in the hotel were fantastic

no hotel directory in bedroom so only discovered there was a guest gym on the last morning.

sat in the bar area as we arrived really early and enjoyed the beer our room was ready as they said at 2pm so

shower clean and laundry was white and fresh

good foot for dinner and breakfast

this hotel, great location, great for parking, beautiful park across the road, pet friendly, lovely helpful

secondly, room service did not change the towels that were soiled

location comfortable bed pet friendly historic value breakfast retro lift

and laundry bedsheets and towels are on the floor near lift whole

dirty laundry laying everywhere as well as dirty plates (room service) broken lift button (safety

bar man great staff thanks for every think

wifi coverage was great and very low latency

length of time to get through to room service or reception

therefore the window was open all night to try to improve it, so noisy when laundry vans arrived in the morning

signs in the spa, as it's quite big and not obvious where to go, for instance to find the outside pool

amazing spa facilities and very good value for what's available. breakfast was also excellent.

good breakfast

beds, lovely spa facilities, valet parking was very helpful due to limited parking in town, gym very quiet in

room outlook was poor with scaffolding and laundry area

was near a fire exit that was used regularly by staff for access to fetch and carry trolleys of laundry

room was up an extra 2 flights of stairs (steep) and had to navigate a warren of corridors (with laundry bags

bit noisy from boiler or laundry or something and lots of stairs and corridors to the

laundry and cleaning equipment all

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

i feel sorry for them having to live there without kitchen / laundry facilities

had an ev charger which was the main reason i choose the hotel. convenient overnight charging.

only downside, it was a shame that the wifi was not working in the rooms.

no wifi in the room and too hot think there is wifi but it wasn't advertised or provided

on a lengthy trip and needed laundry service and this was not available

laundry was located next to room in the hall

standard rooms are small and down quite run down and busy with laundry carts/rubbish piles corridors

easy shuttle bus service - cost £12 but we had 2 kids, one in a pram, 5 suitcases, 2 wedding boxes and 4

she helped me sign up to the igh card and get an early check

we could hear water gushing all night, don t know if we were next to the laundry.

noise from amount of people in and out of hotel and staff member in the laundry room woke me up earlier than

there were noises going on all night- possibly from elevator and laundry room close by the room

constant noise all night from the kitchen extract system and the laundry below us

everything apart from the gym

not sure what laundry detergent you used but it didn't smell very nice unless it was the pillows just need

all the staff were amazing, both at the gym and when we went for breakfast

the best, and we had a very loud tipsy family swearing a lot around my older mum, there were also kids about

location, friendly staff (especially in the gym/pool area) good facilities to relax and dine after a long

unbelievably perfect for flying with kids and bags; rent a car, train to manchester city and flight steps away

directly next to the laundry, constant noise, staff talking laughing chatting every 45 mins between 7pm-9pm

from house keeping staff banging a laundry storage door right next to room

to the laundry company being late in dropping off the towels and bedding for the whole hotel

room was right near the outdoor area where laundry is kept, very

breakfast good value for money

laundry van loading / unloading directly outside our window early on saturday morning was

nice touch with card, champagne and chocolate in room as stay was post-wedding friendly staff room service that

very good room service

spa and pool lovely

the breakfast was included and was equally as wonderful as our room and the staff

wifi did not work very well in the garden room and at times we did not have any wifi at all

parking, quiet location, beautiful characterful house, charming hosts

noisey ie floorboards footsteps, kids,toilets flushing,main road bathroom stunk like sewage

satnav took us straight to the door, plenty of off road parking, booked a family room which was huge

helpful owners, allowed me back later in the day to use the lounge and the wifi to send the days working data

given a room with an unclean bathroom with towels on the floor and dirty laundry when we came to the room at 1

ud83dude29 the noise banging the laundry baskets

i can only presume was a laundry delivery as it sounded like metal cages rattling very early in the morning

it was located next to the laundry room and the delivery doors outside

the pool and spa area are absolutely beautiful and open early in the morning, which was perfect i enjoyed

fact you had to pay for the pool i thought was a bit mean considering room rates it should be within the cost

everything, from the comfort of the bed, the helpful / polite staff, the morning view of the golf course and

of the spa facilities used to be included in the price of the stay however it now isn t and even when

the hotel and as a surprise booked rose petals to be put on the bed and posecco to be in the room which i was

room was exceptional and the food from room service was delicious, we are looking at when we can come back for

very clean, spacious, quiet room with friendly and helpful staff who even offered to do our laundry

never got a chance to sample the restaurant but the staff arranged room service even out of hours for us

we turned up with hungry tired kids and had we known before we could have sorted ourselves out

staff very helpful, nice park and kids playground nearby

given i had to leave early the next morning before breakfast the option of room service made my stay more