excellent location. helpful friendly staff. great pool. lovely breakfast.

we liked the location, spa & restaurant

room had no wifi, dead light bulbs and a worn, wrinkled carpet so, after two nights, we requested a change

needs a refurb old and tired. wifi not working. shower poor

good comfortable hotel within walking distance of the centre, free parking available at the hotel

with everything, although we were wakened early as our room was above the entrance where the laundry van turned

the bar area

wifi gave lots of problems and didn t always work

it was nice and clean, free parking and big bed.

in pet friendly room

freindly and helpful staff . cosy room . loverly grounds and the spa and pool are really good

bit noises in morning as room next to grass garden and kids screaming at 7am payment was taking immediately when

ordering room service i could hear a member of staff swearing in the back ground

room service was very good

room service was sopposed to be 24 hours

i brought this to the hotel s attention and was told that the laundry is outsourced and there was nothing

the information book in the room says they have a laundry service but when i asked where the bag was i was told

lovely bar and restaurant staff

free parking. friendly staff. spacious rooms. very clean and tidy. peaceful and quiet.

room, staff, cleanliness, wifi

great hotel plenty of parking cozy if you looking for hotel to relax

easy, free parking and fast wifi. comfortable bed.

comfortable rooms large 4 poster bed great bathroom nice bar comfortable seating area good range of food and

get wifi to work, my room was over in the new/modern bit

loads of parking and wonderful friendly staff

lack of laundry service - fortunately there were a couple of laundry companies in the area

turning radiator off lumpy pillows i don t normally have skin any issues have you changed laundry company

australia we often / usually have a little fridge in the room washing/ laundry facilities only thing

the reception was helpful via room service

smooth welcoming check in, comfortable room & facilities. room service & food very good.

quiet room, little or no noise, comfy bed, plenty of free parking and close to the town centre.

free parking

there is a bar there and they do serve food in the evening at very reasonable prices

couldn t be more helpful, nice bar area , clean tidy and a nice pint , will definitely be staying here again

the english full breakfast was really good as well

beds the bedding cheap pillows they advertise free wifi which doesn't work in all rooms

wifi hardly worked in my room

the last time i stayed they kept half my deposit back as they said my room was dirty but had no room service

tv and wifi worked great

there were also some kids running around the main corridor through the evening, beyond 10pm

great room service

ambiance, free parking, and the food is excellent

poor wifi which i couldnt access with the password provided small rooms

comfortable, clean, very friendly and lots of parking. room services daily. quiet and cosy.

we opened the towel and there was poo stains on the towel and blamed it on the laundry company

dirty laundry (sock and napkin) left on the hallway floor

the room was noisy from the laundry below and the room above

cleaning in access areas meant we had to negotiate piles of laundry and hoovers in the main corridors to get

hotel has parking and open outlook

dirty laundry was all over the floor

nightmare, fan in room blade missing and vibrating, hot above laundry, no kitchen, social tenants from council

ld them but they said it just came from the laundry)

on floor to use it as the sockets was on the floor pretty much the hall ways smelt like dirty laundry the hot

parking over the road. fair property clean

being woken up early with laundry carts being wheeled through courtyard.

about the hotel was nice including the spa facilities and also the parking outside which was a bonus

wifi in room was poor

the pull out beds for the kids were not comfortable

the swimming pool for the kids

is they stick you in the most dated room with highest footfall passed your door and next to their laundry room

why i got told well that's the way is it and has been since 2022, i was then woken up at 5am by laundry delivery

pet friendly

no free wifi

not enough choice on breakfast as some people aren't able to eat what you offer

cheap price too with mostly functional wifi, tv and coffee facilities

free wiffi , free parking

secure parking for motorbikes

free parking

doors could be fitted better and the wifi signal should be more stronger on the last floor, otherwise a really

laundry, wi-fi, breakfast

the hotel offered netflix on the tv, parking spot at the front

parking on side road

lack of parking the step in reception ( i fell down it)better signage.

nice stay; parking at rear was great, huge parking area

expensive laundry, nearly eight pounds per shirt, my hotel in central london three pounds per shirt

good hotel. very practical. excellent staff. very good wifi, breakfast and car parking.

the breakfast was excellent although i personally would have preferred it to be hotter

wasn't a kids food menu for dinner and the choices on the main menu were too pricy to pay for a child to eat

we had kids on our floor and early in morning they were running up and down corridors which was annoying

your laundry services were not appropriate for that and the

they have a very well priced laundry service that returns your washing clean and folded within 8hrs

to use lockers in the swimming pool changing rooms would be helpful and a working swimming costume spin drier

unfortunately we were in a rush to put kids to bed and do some work and weren t able to be discussing this

paying 15 dollars for an early check in the room was already empty

it is 100% not suitable for families with kids

staff breakfast was delicious - needs to pay 5 but worthed

lovely breakfast made by the lovely martina

gorment burgers my wife had the veggie burger then breakfast was amazing the chef joe and his fiancee were there

value for money and breakfast

but still a quiet location apart from being close to laundry room

the only thing that could be improved is the parking. only a couple of spots available.

, but the food on those nights was delicious non the less and there is also a well stocked bar

parking not available on site, there s a small area at the back that s private but it s first

parking could be an issue

music being played at around 4am-7am sounded like it was being played int he kitchen/laundry

great location! even had a little kids area in the lobby

the hotel is lovely, staff so helpful and friendly, love the little play area for kids indoor and outdoor and

isolated so a slightly more extensive selection of snacks and confectionery to purchase from the bar would have

location, gym, breakfast and the good night sleep

great idea to have a customer laundry room

always clean, great staff, having a laundry is a bonus.

room where we stayed was noisy , i think the laundry room was next to it

laundry facility needs to be reviewed

, late check out 11am

easy parking the hotel itself was on a busy road but we couldn't hear the traffic noise even with the

i had a comfortable sleep. the kids had fun. the breakfast is outstanding:)

free parking

breakfast expensive but tasty, wifi unreliable, food and drink very over-priced on the whole.

easy access - lots of onsite parking- great bathroom - breakfast was lush .

there were marks all over the walls in rooms and corridors, mess on the carpets, dirty laundry left outside

room service ended at 9:00pm

gym, free wifi and refreshments in the comfortable restaurant area

everything, rooms where nice and big, very clean and the gym was very good!

the spa was fully booked and there were too many people in the pool the night

it was great that the staff let me use their ironing facilities in the laundry room, it would be much more

they also let me use the iron in the hotel's laundry room to item some crumpled clothing

rooms smell like wet laundry, the bedding is rough and the beds are hard

had to pay 10 pounds to do my laundry and i didnt like that

wifi policy

staff friendly and welcoming free parking excellent food

were in the annex building, our room was lovely and spacious, very clean, parking right outside the door

would have been good to have room service which was offered re: advertisement, however, when requested we were

nothing that a swimming pool or sauna wouldn't have put right!

because we have a pet we were in the lodge

it was clean and relaxing, loved the fact that the gym also came with the price which isn t what hotels

complimentary late check out by an hour and then £10 every hour after, the guy at the desk explaining it was

i saw the gym had two peleton bikes i wanted to use but didn t get a chance

were lovely and great with our kids

clean room, very good value for money, amazing breakfast

couldn't get adequate support on the laundry process.

without prior authorization or explanation after explicit assurances that only laundry fees ( 160 from

nice touch having a gym that was easily

wifi wasn t great

3 times over 3 hours to get an answer which was “there’s nothing we can do” offered a free late check out

did room service at night a lovely menu felt safe and

restaurant and bar closed on a saturday????

bar hotel far exceeded any expectation

30 kids running around and banging on doors and screaming, people in next room with a child didn't

ve done with being in control of the heating in room as it was a little chilly for the kids

room 625 - right next to one of the laundry pantries, housekeepers constantly banging the door shut which woke

hotel laundry was quick and efficient

wifi was very on and off, room was very stuffy overnight

uave smart tvs and can't use them as such, spent 50 quid on 2 chicken burgers and fries with room service the

especially in the restaurant at breakfast

we came after spending a week at the lake district so had 2 bags of laundry

i left some dirty clothes for laundry but they did not take them without given me a reason although l followed

we requested for early check in for the two rooms booked and we got them as soon as we arrived

room service was amazing, the room wonderful and the bed almost too comfortable

clean located well and all staff polite and helpful including the spa staff sally very helpful defiantly would

free laundry and big room

free laundry facilities if required

i like that there was a laundry room on site for guests too

fantastic free laundry in the basement (buy wash tablets at reception) and tumble driers

room, lovely breakfast, laundry facilities, really clean, staff knew the local area & were helpful/friendly,

this room can be used for families with kids

they allowed us to do a early check in, and it was great.

breakfast great

a very smart and modern hotel and the room have good views and massive windows the wifi is ultrafast and the

of the day, people who stayed in the hotel know what they are doing and no need to treat us as kids

up at 5am by laundry delivery truck then again at 6am by food delivery truck

location good , 25 mins walk to bridge water hall good parking rooms good, clean and facilities good staff

it's all a bit too modern for me but i'm sure some of you kids will love it

wifi connection was good enough for a face time call :) no grumbles from me

location a bit out of the way. breakfast a bit expensive. especially with two kids.