free wifi and location

we were allowed early check in because the room was ready

very neat clean and tidy - good parking friendly staff. excellent breakfast.

good parking

breakfast getting own coffee and toast was poor experience. breakfast cooked was excellent .

lovely comfortable bar and great food ,breakfast excellent very nice staff

great breakfast, friendly staff, clean room and a good nights sleep - what more can you ask for!

ate in the bar with family who we met over there, food was really nice enjoyed by us all, the bar is nice and

loved the pub and restaurant downstairs also enjoyed the free parking and guests lounge.

very clean. friendly staff. great breakfast

great idea to have a customer laundry room

laundry facility needs to be reviewed

room where we stayed was noisy , i think the laundry room was next to it

always clean, great staff, having a laundry is a bonus.

were excellent and spot on, great parking

easy access to bar and food short stay

potentially quite high room service charge so didn t order in the

probably the largest holiday inn we've ever been too, and quite busy with parking nearly full

helpful when i ordered some food, a margarita pizza and a pina colada he went to check the other bar to see if

was told i could have a late check out then in the morning i got a rude call from manager to say i have to get

convenient parking at front of property

car parking at front felt a bit exposed and only limited space available

free wifi is fairly standard these days and the broadoak does provide free wifi which worked pretty well

the bar staff were so good, susan and daisy. keep it up. great food, especially the rag pudding.

large room in very condition, bathroom facilities great, friendly staff, strong wifi, super fantastic breakfast

can t wait to visit when the spa opens next year

cleaning in access areas meant we had to negotiate piles of laundry and hoovers in the main corridors to get

dirty laundry (sock and napkin) left on the hallway floor

we opened the towel and there was poo stains on the towel and blamed it on the laundry company

the room was noisy from the laundry below and the room above

having to write a review every day so that we could use the free wifi

ld them but they said it just came from the laundry)

on floor to use it as the sockets was on the floor pretty much the hall ways smelt like dirty laundry the hot

dirty laundry was all over the floor

nightmare, fan in room blade missing and vibrating, hot above laundry, no kitchen, social tenants from council

the wifi signal did not reach my room, despite being advertised as available in the rooms

the information book in the room says they have a laundry service but when i asked where the bag was i was told

i brought this to the hotel s attention and was told that the laundry is outsourced and there was nothing

location is beautiful and breakfast staff are very very good and breakfast delicious my kids enjoyed

was an error in the room service order but this was rectified immediately

no form of room service either

the bar , horrible warm drinks and very expensive

parking was good and there s a park opposite

as well we booked a standard room then upgraded to executive suite for more space i didn't have breakfast but

free wifi with a good signal

free parking

laundry, wi-fi, breakfast

shower was small but good, comfortable bed and pillows. had netflix on the tv and wifi was good.

didn't like that the wifi which was advertised as free on the website was in fact 5 pound for the night

but for our group it was cheap, but no luxury included a surprize to find you have to pay for wifi

wifi isn't free like it was stated on the booking

downstairs the wifi was quite weak and the room was a bit cold, but it wasnt too bad.

no free wifi :( the sink leaked and there is a hole in one of the bathroom floors but ntb

visited with hubby and 2 kids aged 15 and 9 coming to see a concert

room 11 the wifi was really bad.

staff breakfast was delicious - needs to pay 5 but worthed

expensive considering the location of the hotel which is quite a walk to the city centre, with kids

s acceptable when i m sure they could ve made one for my daughter behind the bar or in the kitchen

24 hour room service was unavailable

we got an early check in which was a fabulous service

the bedrooms where spacious and the beds where huge and very comfortable, decent gym as well and very helpful

modern, comfortable and quiet room + functional kitchenette + tasty breakfast + on site laundry and gym (with

made it better if there where tv in bedroom and there were no bins to use in the bathrooms or a laundry basket

well fitted out, it was warm and homely well furnished, beds were extremely comfortable and ample laundry

free laundry machines and dryer, i have nothing negative to say about resident inn

have free laundry for guests

liked the late check out

the included breakfast is amazing

badly laid out i had made a request for early check in and a member of staff rudely said requests mean nothing

complimentary late check out by an hour and then £10 every hour after, the guy at the desk explaining it was

late check out was a bliss

without prior authorization or explanation after explicit assurances that only laundry fees ( 160 from

couldn't get adequate support on the laundry process.

staff was friendly and offer us a late check out which was a great since it was for free which so

rang ahead of time to ask if an early check in was possible due to attending an event and was told it was all

there was also a small piece of glass under one of the beds that one of my kids found but i can see how this

a very smart and modern hotel and the room have good views and massive windows the wifi is ultrafast and the

,lovely hotel , breakfast so many different choices,staff are so nice central location,small bar also would

bar open till 1am for a drink on return

car park just round the corner cheaper rates if you stay in the hotel staff were friendly allowed early check

wifi was too slow

not just the room itself, but the hallways as well which were also packed with dirty laundry and don't even

used laundry was thrown on the floor in the corner of the landing, the carpets don t seem to have seen

till nearly 2 o'clock, then the staff decided to make loads of noise in the hall way taking the laundry bags

laundry in the corridors no toilet paper in toilet sink was blocked toilets/ bathroom wasn t fit

the staff were so lovely and i liked the bar a lot

room 625 - right next to one of the laundry pantries, housekeepers constantly banging the door shut which woke

hotel laundry was quick and efficient

all the toilets in rooms and public bar do not flush properly.

they accommodated my requests of a late check out and a specific room i saw and was more than helpful with

had lovely bedding, toiletries, coffee and tea, ironing board and iron breakfast was very good and good varieties

there were marks all over the walls in rooms and corridors, mess on the carpets, dirty laundry left outside

the pool area wasn t available to use

pool was run by a private spa people had paid for a spa day and there was kids from the hotel running about and

pool is small and changing facilities are limited.

the bed was comfy and sauna, steam and swimming pool was convenient.

the gym could be improved the breakfast cost could be reviewed

had a great stay overall but i would have loved a more extensive room service menu, it felt a bit limited and

no room service

also, don t hold out hope for a trip to the gym

had room service on this occasion, food absolutely gorgeous

the buffet breakfast was pleasy. internet wifi worked well.

the wifi signal is really strong so i could get plenty of work done

helpful staff, great bar and very good evening meal

also we were on the second floor and there was a lot of noise pollution from the bar downstairs and from outside

be a problem if someone was going to be loud all night couldn t get the radio to work or the wifi

placed in a room next to the laundry/cleaning room which meant at 6:30am constant banging and slamming of doors

i was woken up at 6am as my window overlooked the bins and laundry area and they were emptying bins and offloading

noisy with bin or laundry collection at 7am

fantastic as a solo traveller i felt very welcomed by reception, room service and bar staff.

close to the station which was great when arriving late

a bit of a refurb , my room a little bit noisy due to laundry but did not spoil the stay

a laundry service would have come in handy too but these are just little things as we did enjoy the

but instead no one anywhere in the hotel had access to a facilities or clean laundry cupboard

noise from slamming door (the laundry store room was opposite our door

in room 110 , think it was next to the laundry which i could hear but did not bother me too much , rooms are

a cleaner who we made contact with confirmed she had been in the room to replace laundry bags

wifi didn t work in my room , key card kept playing up

also wanted to charge an early check in fee although our room was ready

we also used the gym which was basic but had enough equipment to have a good workout still

quick room service, lovely staff

they have laundry services and early checkin options

the noise in room 126 when the laundry van came in the early hours

for early check in on the day even though our room was clearly ready so no additional work for the

late check out at 12. extra comfy bed would definitely stay again

everything was great feom the early check in option to our clean room.

staff refused to let me leave a bag of clothes at reception for collection by laundry service

resorting to use the stairs which took you through laundry stores into unpleasant back areas of the hotel

customer service skills, had to walk through a back alley stairwell outside and through the staff laundry room

dirty room, other people s laundry left in the room, fire alarm set off by someone at 6am

- finally, although it isn't a cheap feature, it would have been made better if there had been a laundry service

laundry service is provided by an unreliable third party and the hotel is no help when the third

also, when we checked into our room at 3pm there were piles and piles of laundry in the corridor

the gym is above our expectation compared to many hotels

maybe more options on the menu, nothing bad to say. fantastic that kids can eat for free

maybe more options on the menu, nothing bad to say. fantastic that kids can eat for free

only negative was that you could hear a laundry room clunking away during the day.

staff for help / advice and wasn t offered anything apart from a tip i could pay 50 to their laundry company

to be lack of amenities for guest, no microwave, no guest laundry besides send away service with a cost

they lost my laundry!! although they will reimburse me the cost of the lost items.

unable to get the tv in the room to work . not a big deal for us but if we had kids

poor wifi

breakfast was basic

i liked that it was possible to use the gym 24/7

ice creams on arrival while waiting for checkin, given 50% off drinks voucher in hotel bar as we booked through

the breakfast buffet in the morning was brilliant,plenty of choice for everyone ranging from hot cooked

stay 2 nights, cove minshull provide cozy apartment for both or us, we do laundry in unit, safe and warm which

we were 2 adults and 2 kids and had plenty of room

wifi didn t work - but it didn t spoil our stay..

even has a gym if thats your thing

excellent wifi signal, we used our ps4 with no issues to watch a film and video called for work worked

great facilities, well designed hotel. big plus was having a laundry in the room

organic products and no single use plastics are a bonus as are the large rooms, kitchen and laundry facilities

the detergent for the laundry has a very strong scent

great plus being able to do my laundry and dry it in the room itself

it was our anniversary and the staff places rose petals on the bed and balloons in the rooms - really nice

noisy, sounded like the rook was above a busy laundry room

pillows noise from outside the building as very central location strong smell from the kitchen noisy

the bar wasn t open

very good breakfast , friendly staff. i loved the open kitchen.

ordered room service that too was very good so i ll be visiting the restaurant next

lastly,some of the pillows had the damp smell of undried laundry

i think it maybe got mixed up with the laundry

the location to the train station was really ideal and the comfort of the bedding as well as the wifi speed

the bar was very nice and heated.

location, close to everything, clean, comfortable, room service

it smelled like dogs and it says they have laundry service on booking

great wifi

good wifi and tv

wifi connection was not clear.

the room was comfortable and clean with good wifi for working

location of the room (212) was noisy during the night - not sure if we were above the laundry or kitchen but a

the bar area

the room service menu isn t that inviting

roof top terrace, the attitude of all staff members and the bar guys from our stay were absolutely fabulous

great staff great cocktail bar and great service

i really have to mention something i would say i noticed there was no laundry bags in the room

t leave laundry trolleys in the corridors all day because wheelchairs and pushchairs etc need to pass and

only one towel so went to reception to ask for a second only to be told there was an issue with laundry facilities

three containers purposefully broken (to avoid people stealing them) no slippers in the room no laundry bag for

music in the bar on an evening was too loud and meant we didn't use the bar on the evening

they didn t have basic services like umbrellas, laundry bags, etc.

location for the theatre early check in as room already available and left luggage

early check in was a big bonus. staff very helpful.

big room, clean, lovely breakfast, friendly staff - amazing hotel!

great location and very friendly staff. lovely room and a great bar and breakfast

room was next to a laundry/store room

back only one pillow supplied and of substandard quality the bathroom pod was unclean there was a laundry crate

given upper floor room where all the laundry is processed - constant noise and chatter outside my door from

laundry trolley was in the middle of the corridor for the 3-days stay; room was never cleaned;

super comfy bed, splendid location, super fast wifi

mini bar prices a little steep

gym/spa a real added bonus and so well designed

lovely rooms, fabulous bar, best city spa facilities i ve ever seen.

- room ready early - beautiful city centre hotel - beautifully decorated with wonderful spa facilities

sauna wasn t working. room service never came to collect dirty plates afterwards

great with soft fluffy large towels kitchen well equipped including dishwasher tablet and laundry powder this

a full kitchenette and laundry in the apartment

there are cooking and laundry facilities, plus a dishwasher

the site had laundry which was a big bonus, and it was free

room was on the ground floor near reception and the laundry room, it was really really noisy