was very adequate for the price, but free use of the gym and pool facilities made an early finish a real bonus

absolutely lovely hotel!! the gym/pool/spa facilities were also top notch!!

wifi didn't work

amazing shower, comfy beds and fantastic 24 hr bar and room service

free parking

with everything, although we were wakened early as our room was above the entrance where the laundry van turned

free car park, good wifi, friendly staff, great restaurant and quality breakfast

i highly recommend this hotel, its restaurant, bar and event facilities

great size rooms excellent bar and restaurant

food missing from room service order but as we were in a rush we didn't have time to rectify it.

the bed and spa area

full restaurant & room service, advertised on the website

good location, comfy bar and room. good car parking. food good, good value and friendly staff.

good location, comfy bar and room. good car parking. food good, good value and friendly staff.

venue at the hotel which we weren t told about in advance, as some of the facilities like the bar and the

i brought this to the hotel s attention and was told that the laundry is outsourced and there was nothing

the information book in the room says they have a laundry service but when i asked where the bag was i was told

lovely bar and restaurant staff

free parking. friendly staff. spacious rooms. very clean and tidy. peaceful and quiet.

room, staff, cleanliness, wifi

we opened the towel and there was poo stains on the towel and blamed it on the laundry company

the room was noisy from the laundry below and the room above

cleaning in access areas meant we had to negotiate piles of laundry and hoovers in the main corridors to get

dirty laundry (sock and napkin) left on the hallway floor

not particularly clear/easy to get in the wifi i had to call reception re the password

tv and wifi worked great

beds the bedding cheap pillows they advertise free wifi which doesn't work in all rooms

the last time i stayed they kept half my deposit back as they said my room was dirty but had no room service

wifi hardly worked in my room

turning radiator off lumpy pillows i don t normally have skin any issues have you changed laundry company

australia we often / usually have a little fridge in the room washing/ laundry facilities only thing

lack of laundry service - fortunately there were a couple of laundry companies in the area

of football kids in

my only criticism is the uncomfortable pillows - and the room service meal was not particularly tasty

nightmare, fan in room blade missing and vibrating, hot above laundry, no kitchen, social tenants from council

dirty laundry was all over the floor

on floor to use it as the sockets was on the floor pretty much the hall ways smelt like dirty laundry the hot

ld them but they said it just came from the laundry)

there are parking facilities and my room had en- suite shower bathroom

there is a bar there and they do serve food in the evening at very reasonable prices

parking good, spaces are limited but always option to park on street which i'm sure would be more

good parking and easy access

the room was fine and the breakfast was lovely

staff are great - very helpful and friendly. bar area and lounge comfortable and good meals

laundry, wi-fi, breakfast

parking is

there was zero concept of room service, so i found my room as it is the way i had left it

everything. parking was good. location. cleanliness. staff were polite and helpful, friendly.

and great parking

it is 100% not suitable for families with kids

staff breakfast was delicious - needs to pay 5 but worthed

downstairs the wifi was quite weak and the room was a bit cold, but it wasnt too bad.

lovely breakfast made by the lovely martina

to each other - thats fine but now my husband and i couldnt stay together for desire to check the kids had an

is they stick you in the most dated room with highest footfall passed your door and next to their laundry room

why i got told well that's the way is it and has been since 2022, i was then woken up at 5am by laundry delivery

pet is always pampered when coming to the hotel

ticked all the boxes for me very clean great staff the parking and location was perfect i will be back

no wifi in the room that was a big turn off.

music being played at around 4am-7am sounded like it was being played int he kitchen/laundry

staff were excellent, reception guy, lady on the bar at night, and any other staff member we had interaction

always stay here when visiting family in the area, clean nice staff and very pet friendly

also a safe area outside for dogs and kids to go outside

wifi slow.

there were marks all over the walls in rooms and corridors, mess on the carpets, dirty laundry left outside

clean & modern with great facilities including a swimming pool & spa

liked the service we got from gin the bar man

i really enjoyed my stay and my kids love the swimming pool

wifi signal is not good.

it was great that the staff let me use their ironing facilities in the laundry room, it would be much more

rooms smell like wet laundry, the bedding is rough and the beds are hard

had to pay 10 pounds to do my laundry and i didnt like that

they also let me use the iron in the hotel's laundry room to item some crumpled clothing

the evenings, the wifi was not always fully reliable

wifi wasnt brilliant and a bit slow but for a night it wasnt a real issue

wifi did not work in my room, so i had to pay extra to upgrade to an upstairs room

wifi was terrible. unstable, and dropped out so much abandoned work i was doing.

beautiful place, friendly staff ! great breakfast. lovely bar and seating areas ..

comfortable rooms large 4 poster bed great bathroom nice bar comfortable seating area good range of food and

always clean, great staff, having a laundry is a bonus.

room where we stayed was noisy , i think the laundry room was next to it

great idea to have a customer laundry room

laundry facility needs to be reviewed

good place to stay free wifi excellent

wifi aint available at first instance

friendly staff, great breakfast, well equipped gym and easy to use.

clean room, very good value for money, amazing breakfast

breakfast except a guy walked into the dining area with his large dog which i find very odd and

bar staff werent the friendliest and the queue for the bar went so slow i stood in line for 20 mins

without prior authorization or explanation after explicit assurances that only laundry fees ( 160 from

couldn't get adequate support on the laundry process.

allowed me a very generous early check in and later check out which made every difference to me

there was also a small piece of glass under one of the beds that one of my kids found but i can see how this

poor signal for mobile, tv and wifi wasn t free

room 625 - right next to one of the laundry pantries, housekeepers constantly banging the door shut which woke

hotel laundry was quick and efficient

breakfast delicious central location complimentary late check

breakfast - perhaps more options for kids. pancakes, nutella etc but otherwise very good.

had lovely bedding, toiletries, coffee and tea, ironing board and iron breakfast was very good and good varieties

we came after spending a week at the lake district so had 2 bags of laundry

i left some dirty clothes for laundry but they did not take them without given me a reason although l followed

the gents toilet by the restaurant and bar could have been cleaner at breakfast time.

junior suite was spacious, clean and aesthetically pleasing

lovely bar

free laundry and big room

to main city centre, lift, laundry, drying rack in bathroom and other useful amenities like iron, ironing board

for a room at the back of the building, was put in a deluxe room at the side overlooking laundry bins and

room, lovely breakfast, laundry facilities, really clean, staff knew the local area & were helpful/friendly,

laundry, big room, free coffee in the lobby, a kettle in the room, large shower cabin, very

breakfast had a great selection

perfectly neat, cordial staff, large room and nice breakfast.

wifi was not very good. not enough coffee or milk in the room. apart from that it was excellent

of the day, people who stayed in the hotel know what they are doing and no need to treat us as kids

excellent breakfast clean room large shower free wifi

up at 5am by laundry delivery truck then again at 6am by food delivery truck

room service available and bar open

were only staying one night, but we chose this hotel because of its parking facilities and 24/7 room service

exceptionally friendly staff. comfortable bed and good food. very convenient parking.

only downside was the wifi which was quite slow and sometimes dropped out, making it tricky to look up local

easy parking

wifi was great strength - could even stream amazon prime video staff were very helpful hotel

fine but we had a knock on door and a lady said i need the room emptying now because i have an early check in,

friendly staff, upgraded room, comfortable bed, solid wifi.

convenient location, comfortable and clean. room service late at night was good

noisy, sounded like the rook was above a busy laundry room

we ate twice in the restaurant, lunch and breakfast, and both were superb

room was great and decor in the breakfast/dining area was absolutely beautiful

i do think in with the price the soft drinks in the mini bar such as tiny cans of pop & bottled water should

loved the room very spacious especially the bathroom. room service was great and very discreet.

the laundry was plentiful and very clean

probably food in the bar area was a little pricey but very nice though.

helpful staff early check in comfy bed and location

fantastic breakfast, great for the kids too

the room had good air conditioning, wifi, iron

customer service skills, had to walk through a back alley stairwell outside and through the staff laundry room

dirty room, other people s laundry left in the room, fire alarm set off by someone at 6am

- finally, although it isn't a cheap feature, it would have been made better if there had been a laundry service

staff refused to let me leave a bag of clothes at reception for collection by laundry service

resorting to use the stairs which took you through laundry stores into unpleasant back areas of the hotel

location of the room (212) was noisy during the night - not sure if we were above the laundry or kitchen but a

a wonderful stay , room service food was perfect , just a great night , we will stay there again

beautiful decor, valet service, excellent room service options, friendly staff

the layout is over numerous floors with the reception, restaurant and bar at the top, this makes the best use

poor selection of food on room service at night time no hot food just sandwiches

booked 2 nights as advised by the staff as i needed an early check in on the second day

free room upgrade was very kids and room was lovely

hotel, great staff & service incredible value for money and the room service express menu was unbelievably good

really appreciated the early check in and how friendly the staff were

was nothing we didn t like about the hotel, only to remember for future reference the rooftop bar doesn t

the new gym and spa is amazing

friendly, the room was beautiful, i just wish we had more time so we could have used the infinity pool & spa

reasons which was a huge blow but we was more than happy with the staff as they gave us free room service

thought spa (gym) was included however we booked it through booking

no room service menu in room

not just the room itself, but the hallways as well which were also packed with dirty laundry and don't even

used laundry was thrown on the floor in the corner of the landing, the carpets don t seem to have seen

till nearly 2 o'clock, then the staff decided to make loads of noise in the hall way taking the laundry bags

laundry in the corridors no toilet paper in toilet sink was blocked toilets/ bathroom wasn t fit

wifi was weak upstairs

a laundry service would have come in handy too but these are just little things as we did enjoy the

is no refrigerator in the room, no ventilation in the bathroom and no laundry service available, they said

a bit of a refurb , my room a little bit noisy due to laundry but did not spoil the stay

noise from slamming door (the laundry store room was opposite our door

but instead no one anywhere in the hotel had access to a facilities or clean laundry cupboard

they have laundry services and early checkin options

the noise in room 126 when the laundry van came in the early hours

there is a small place for kids in the lobby and a nice bar/restaurant

no wifi

loved the wifi

the hotel is great with late check out and perks like a free drink which really makes me feel valued as a

didnt like the 10 per hour for early check in charge.

got told the hotel was not for kids

she talked to her manager about my breast milk, who allowed me to have early check in and have a fridge to be

i liked that it was possible to use the gym 24/7

were a little tired and in need of attention there was no air con in the room there were no laundry bags so

even had a lovely swan display with the towels on our bed and fake rose petals which we thought was a nice

i love it here and so did !y grown up kids we will be booking again very soon

the staff were very friendly and the bar was cute

brilliant pool and gym- well maintained and immaculate