excellent wifi

staff friendliness. efficient service at the bar and in restaurant

plenty of parking space

staff, comfortable room, interesting building and location, easy parking, comfortable lounge

spacious room, great bar areas and grounds, great breakfast and friendly staff

terrestrial channels are only available through apps via wifi

phone in the room for room

especially the english born staff and a european staff maria she was the best and the kindest , bar staff and

convenient location, comfortable and clean. room service late at night was good

clean, well maintained - good room service

convenient, free parking & close to the centre

secure parking for motorbikes

free wiffi , free parking

i didn t know or use the free breakfast that was supposed to be out or the free wifi which was supposed

cheap price too with mostly functional wifi, tv and coffee facilities

that was nice and warm a gym that i didnt look that lol because it was a old mill quirky set out at weekends,

it was brilliant that there is parking at the old mill and it's in a beautiful location, just a short walk into

nice pool and jacuzzi free of charge if you re staying in the hotel

check in, which was somewhat better but decided to check out the next day as there had been no room service and

water shower in pool area, no usb or usb-c sockets in room, reception mobile number instead of a bell or buzzer

being woken up early with laundry carts being wheeled through courtyard.

there should of been 3 because we had two double beds in our room with 3 adults also when we had breakfast it

took a little while for room service had to ring twice

the staff was so polite and helpful and gave us free access to swimming pool for kids

wifi was terrible

breakfast was also top quality (buffet style, lots of options)

the spa, what a fabulous start to our new years eve, the staff were so helpful and friendly we had a

sorry a big thankyou for the lass who brought our breakfast room service

i ordered room service and the food and service was excellent

the spa was closed for ladies night

i found the wifi a bit tricky - managed to access it on second attempt.

i don't blame the kids serving although a smile and a hello would not go amiss

nothing really - just a bit difficult to find a parking space.

lovely pub with lovely staff! really nice breakfast

dinner and breakfast were excellent

turning radiator off lumpy pillows i don t normally have skin any issues have you changed laundry company

australia we often / usually have a little fridge in the room washing/ laundry facilities only thing

lack of laundry service - fortunately there were a couple of laundry companies in the area

it was clean and staff friendly very nice bar staff good as well

with a fabulous smile, asked me my allergy info and then personally walked me round the breakfast bar and gave

with everything, although we were wakened early as our room was above the entrance where the laundry van turned

i stayed for 5 nights for work and was very comfortable, lovely little gym that had everything i needed

parking, nice clean modern looking hotel with friendly staff from reception to restuarant

warren and his team in the restaurant and bar were absolutely amazing and made us feel so welcome

friendly and helpful staff good wifi speed good food

tv and wifi worked great

the last time i stayed they kept half my deposit back as they said my room was dirty but had no room service

wifi hardly worked in my room

beds the bedding cheap pillows they advertise free wifi which doesn't work in all rooms

the room service was excellent and the ladies servicing the rooms are doing an excellent job

the gym pool spa

was very dated , no telephone to ring to order room service so had to go to reception lighting very poor no

plenty of parking spaces

picturesque greta golf course and spa facilities

pool isn't in the hotel, it's the health club next door there is very restricted times for kids to use it

short time for kids in pool, 2-5, maybe a morning time

wifi

there was a function on the 1st night we were there so the restaurant was closed and no room service available

great pool. fabulous gym. food was great

they have a very well priced laundry service that returns your washing clean and folded within 8hrs

your laundry services were not appropriate for that and the

great early check in so able to go to the football match.

had to pay extra for late check out

didn't like my view, or the lack of wifi

the parking is great- plenty of spaces and free

also the breakfasts downstairs are very expensive for a family of 4, there is no scaled down kids breakfast

quality of food. spacious rooms free parking

large rooms and bathroom. really easy parking. choice of breakfast if you wanted.

idiot parking in charging bay for electric cars with a car that s not electric.

is they stick you in the most dated room with highest footfall passed your door and next to their laundry room

why i got told well that's the way is it and has been since 2022, i was then woken up at 5am by laundry delivery

access, plenty of parking, all the staff were friendly and went the extra mile, to make our wedding day

good location, excellent parking and very friendly staff

breakfast was like it was home cooked. staff very friendly.

the spa is a real added bonus, pool, jacuzzi, steam room, sauna and we'll equipped gym

spa a lovely bonus

spa included was lovely

great customer service. clean rooms. quick check in and check out. good wifi connection

beds are super comfortable, staff are really helpful, excellent room service and daily cleans, breakfast is

the room was gorgeous, with free tea and coffee and a mini bar for alcoholic purchases

entertaining bar staff

great and friendly service - early check in and very efficient

food is excellent and the cocktail bar is quiet and comfortable

loved the service, the location, the cocktail bar and most of all the five course gourmet dinner

when you are from overseas and travelling around the country), lack of facilities or space in the gym, and the

the furniture and the carpets in the rooms need updating as does the gym equipment.

getting a table for evening meal was strange and very busy. ended up having to have room service

no mention made of leisure club no mention of the keypad number on gym door

food was excellent, lovely room, great pool and very helpful and friendly staff

was luke warm, nobody picked up the breakfast in bed request, bar food not nice, woken up by laundry truck

as well as period features in the old part of the lodge, the grounds are beautiful, and parking is free and

staff friendly, parking easy, room spacious and comfortable, breakfast excellent

excellent service especially at breakfast where the staff and chef arranged a separate cooked vegetarian

size and cleanliness of the room, together with its proximity to the open golf at birkdale

staff, bar and restaurant

ample parking even though there was a function on

plenty of parking

very friendly staff, good food. gym very close.

good wifi and plenty of parking

but still a quiet location apart from being close to laundry room

lounge and bar area very comfortable

plenty of parking around the hotel

bed was comfortable, the breakfast was good, the staff were pleasant and friendly, even the pet dog was very

room service knocked on my door shortly after arrival with a 'doggy pack' which had bowl, towel,

i wanted to do some personal laundry but was not able to. but i coped!

need a total refurbishment, large mound and damp patches in our room and s view of the dirty laundry

was no iron in the room/available though there was a laundry service(have to pay for)

room the first night was next to the laundry and the machines were operating all night, keeping us awake or

booking was changed from the previous three weeks and i was put in a room that was next to the laundry and a

room was neglected from room service for no explainable reason

we had a pet with us which we're pleased to say was made very welcome, including in the main hotel lounge

the bar was very pleasant

bar prices, although the hotel is worth the money paid, i think the drinks were very expensive

staff friendly and welcoming free parking excellent food

breakfast was equally tasty - my wife had smoked salmon on scrambled eggs & i had a full lancashire

the largest cooked breakfast that i have ever had

ample parking, very friendly and helpful staff

we have stayed in many hotels before and never been charged an early check in fee

wifi didn't really work, sadly - i got a very slight connection which faded in different parts of

it had everything we needed for a comfortable overnight stay including a tiny kitchen, teabags and coffee etc

really clean and great location. bed comfy and wifi was ok.

we expected from the pictures, which we weren t concerned about but it was an added bonus - the wifi was easy

lack of wifi on the tv. it wouldn t work no matter how much we tried to connect it

the apartments are spotless and the kitchen is brilliant - everything you need with lovely touches such as the

expensive laundry, nearly eight pounds per shirt, my hotel in central london three pounds per shirt

i remember correctly wifi was only available in public area

15pm, offered us early check in - for 20

pet friendly, our pet was given a gift of doggie biscuits and drink!

in a family room but only 1 mug. kids bed was uncomfortable.

laundry facilities would have been better

halal breakfast was a let down since the third of the world population are muslims

very large rooms and even they have a mini gym

fab breakfast, lovely staff and fast yummy room service!!

very helpful staff especially in bar area . we had lovely break in hotel .

the very friendly staff, location and free parking.

friendliness of reception staff and natasha liam of hairdryer quietness parking overnight

would have been nice if the bar did food

very large secure parking area on site

easy to find and good parking for a van

awakened at 4am with laundry arriving and being wheeled into hotel on metal trolleys

the bar area could have been better - it was too restaurant tied.

everything lovely breakfast ,brilliant facilities included in price,sauna,jacuzzi,pool,steam room,gym, nice spa

we had a really great stay, the food was delicious, the gym fantastic and the rooms were great

wifi too slow other than for email

bedroom was outside of the laundry room so could hear people chatting early in the morning which woke me up

being directly in front of laundry room. very noisy very early

bar should be better stocked a better selection on whiskeys

were looking for something light to eat only to find out there wasn t anything available and no room service

quaky fire and seating in reception area, pitty that was'nt the same for the bar, pleanty of car parking

music being played at around 4am-7am sounded like it was being played int he kitchen/laundry

very clean, plenty of things for keep kids occupied & lovely location.

pet friendly

check in and check out, the wifi is very good,the bar is reasonabley priced and the breakfast is plentiful lots

very child and pet friendly and the staff were lovely.

and shouting when confronted about his bahaviour he started lying , there was a machine i think a laundry working

has parking

arrived late with a 4x4 and trailer and managed to park in front of our

friendly and helpful staf.big and safe parking.clean room.

wifi could be a little stronger in the other areas of the hotel however, this does not fault the

great service breakfast was good value

breakfast was yummy. walking distance from a pub serving food.

much nicer building that i thought it would be. free car parking, wifi and breakfast.

the staff are helpful and friendly, and whilst most hotels have closed their kitchen due to covid, a takeaway

breakfast was good as well, nice and freshly cooked