the guest laundry was out of order

laundry service not available, ice machine not available.

the wifi was down

got free late check out which really made my daughter more comfortable awaiting 6 hours between her

lots of parking

there's no guest laundry, which feels a little unusual for a suites type hotel

was very clean, covid protocols in place, staff very friendly and helpful and having the kitchen was great

appreciated that it had a small kitchen and separate bedroom

there was a baseball team of young kids and parents up until 2am

1 parking spot to a room for business travelers sharing accomodations

helpful staff , useful laundry facilities

the breakfast was not free with no laundry and the toilet was no bidet

there was an electrical outlet with wires showing that did not have a face plate in the kitchen

it also had small kitchen space and a sofa bed for kids

laid more for included breakfast 1 was 2 adult and 2 kids

free wifi and parking

wifi is super slow and not worth while logging in onto it

wifi didnt work

a bit, the tv they say they have is literally 3 channels, my phone wouldn't even let me on their wifi because

free wifi and location was great

room location was right beside laundry and at hotwl entrance

room for 4 rambunctious kids

if you are traveling with small kids, the rooms have a microwave and fridge, which is very convenient

the indoor water park is gorgeous for kids .

and the water park was a blast, great for toddlers but has a couple slides that are good for older kids as

) i used the laundry room (washer and dryer) which was very handy

we didn't use, but the guest laundry facility is nice

wish there was a laundry facility on site.

i like its facilities, laundry room, the kitchen is large and there is a good cookware set

all basics are available, paid laundry services and nice warm outside

staff were friendly there was on site laundry facilities

no fridge in room and advertised as having a laundry but it wasn t in use. place looked tired.

cleaning ladies dragging plastic container on wheels up and down stairs full of laundry, very loud and disturbing

laundry on site

looks like i did the laundry and replaced the towels

beautiful decor, pool, patio with grill, kids play area, laundry area,the owners were kind and accommodating

i asked hotel staff if they had laundry facilities and pleasantly learned that they did they are coin operated

think keeping a stock of coins or a way to pay for laundry by card (especially for travelers from the us) is

we didn t drive to the falls and just parked our car in the property since parking would be a terrible find

there is private parking available at the property which is an added advantage too

they also have a laundry room available for a very reasonable fee $1

laundry on site was definite plus

coin laundry on site

giving us a room close to the laundry and turning the machine the whole night

cheap price for people on a budget and good that it has laundry facilities

i didn't like that they had a laundry room but you have to put coins in it in order to use it

pool, laundry, game room

was nothing that i really liked, but the fact that it had a laundry room was good, so we could wash our clothes

having to pay for the laundry was awful it really was a bad hotel to stay in

the bar is very inviting, to relax, watch football , or just grab a cocktail

having a good laundry was great, as we had been travelling

no laundry facilities

charging pet fees 30$

wifi worked well

you'll have everything you need - comfortable bed, cable tv, free wifi, shower, clean towels, in room mini

no on-site laundry

no laundry facility and curtain backside was very dusty, needs proper cleaning

hotel was dated and had no laundry facility

enjoy the pool area because it was always full of loud kids breaking the hotel rule that prohibits horsing around

we ate in the bar and the food was great as was the service

parking was great

rooms were clean, free wifi, free parking

but they should know in advance that if we are 2 adults and 2 kids, we must need more towels, soap, shampoo,

but they should know in advance that if we are 2 adults and 2 kids, we must need more towels, soap, shampoo,

had 3 beds in a room. great for our family with 2 kids. great value.

free wifi and bottled water

like that i had to pay per clothing for laundry

#3 hallway was smelling like dirty laundry

we had to pass through all the storage, laundry and cleaning rooms (didn't mind)

music, laundry machines, normal work noise , except it sounds like its in my room

on the first floor plants you beside the hotels laundry facilities etc which results in a lot of background

no guest laundry

no safe and no tea or coffee making in room or guest laundry

no on-site user pays laundry facilities

the price i paid i would've expected there to at least be a laundry facility to be able to wash my clothes, but

facilities were great even with an indoor pool/spa and gym

services / room servicing / attention to detail / follow up on complaints / no laundry service

the bar and restaurant are too expensive.

the pool was soooo cold

amenities are pretty decent: gym and pool

the food in the bar area could have been better, bit pricey.

the location and laundry facilities

laundry was available

was a family with young children doing laundry in the gym area

the time we arrived to our room( approx 3:30 pm) there were large bins of laundry and bags of garbage through

clean rooms and good choices for guests were to eat excellent pool area guest laundry was

the free wifi is weak

this place is closer to the casino

we liked the family suite, the kitchen is a big plus. responsive staff.

the payment method. the wifi access. the room rate.

tv stations are basically non-existent - do not expect to put on a show for the kids unless your kids like old

needed to do laundry and there were no washers/dryers on site so therefore i had to find a place a few blocks

there was no laundry service

it's essentially an apartment with no laundry services

housekeeping, concierge said they were all in use, laundry didn't get done over night

ordered room service every night and did not have a table to eat, and had to make one out of the laundry rack

laundry available for guests

was up to date and had great facilities on site like swimming pool , gym and even laundry room

we were awoken at 2:30 by the laundry truck entering the door, loudly, and wheeling down the hall, and back

no laundry

friendly staff. spacious room. good wifi. plenty of parking. competetive pricing.

hours could of been earlier instead of 10:30a to 10:30p, only 1 microwave located on 2nd floor in laundry area

on site laundry facilities

you have to pay alot to do laundry

no microwave in the room but found one in the laundry room for our use

guest laundry and microwave on 2nd floor

for a towel for the pool and were told we couldn't have a towel because they were waiting for a laundry truck

soon as we walked into the hotel it smelled like dirty laundry

to the falls ihop on location gym, albeit small and not a lot of equipment but good enough for a couple

the signal of wifi inside the room not to strong

very close to clifton hill and fallsview casino

another lady, i have no idea who she was, explained that things were mega busy, especially with laundry and

we entered the lobby to the clean smell of freshly washed laundry, the place was spotlessly clean and you could

we were even woken at 4:44 am by loud dripping sounds from outside the window, likely from the ev charger

good location, very friendly staff. they allowed me to use the swimming pool after hrs

ice machine was not available as room being renovated. pool not open.

bed, pillow, tv, swimming pool, sauna room, laundry room, ice vending machine.

gym

gym was closed and buffet breakfast on a tuesday morning which the potatoes were cold

distance to casino and clifton hill

staff, offered a room with a better view of the falls for the lights in evening, the kids loved it

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

of the infestation, i had to leave all my clothes in the garage for several days before doing laundry to avoid

and the pool was not available, the only down fall was our room was right above their laundry facility and was

light switch at the door needs to be on to get the tv to work - a note in the room along with the wifi password

a great location, the purpose of our stay was to go to the casino and it was within walking distance to both

room service should be every day

no pool

good place to stay for cheap at the falls. the free wifi was great!

breakfast not even coffee no pool and my tv didn't work

amenities in hotel, no wifi, no phne in room, no room service can be called as no phne there, room quality equal

bedsheet and comforter smells like it wasnt wash from the laundry

i asked about laundry facilities and was told i they opened at 8am

until they knocked on our door in the middle of using it and told us the tub was leaking into tha laundry room

i would say anybody who does laundry would agree a drip of juice doesn't ruin an entire sheet but then i thought

the tv was not working and wrong wifi password shared first.

clean with a good location. laundry onsite to be able to wash clothes.

staff great laundry faciltys great

room is dark and ugly doesn't have enough space, all the utensils are plastic and you can see the laundry

that there was onsite laundry

clean, friendly with great amenities eg access to laundry and water, ice etc

no laundry room on site, but there is a

poor wifi signal

pool area was a little rundown

excellent location, close to clifton hill and easy walking distance to fallsview casino and the falls

breakfast was great with a wide variety of options

laundry in basement was useful and cheap.

we were on top floor and the wifi was not good until went down to lower floor or lobby

the wifi didn t work

the reception staff are very helpful and accommodated our early check in and late check out requests

you have kids, this is your best hotel for you with the free break fast, and quiet area and close

laundry facilities would be great as clothes come back wet and repacked

no refrigerator. no laundry on site

the only downside is there is no laundry facilities

suggest that they provide the customer with small fridges in the rooms and laundry machines

they practically don't have nothing they need more items in their breakfast, they don't have a laundry so i had

i also like facilities that have onsite laundry, which this one did have and the pools and workout areas were

guest laundry and fitness center

laundry

is excellent except the room assigned to us is right cross the elevator and beside the laundry room

useful to have an on site laundry at a bargain price of $1

we spent our only full day in the falls doing laundry due to the bugs

there are laundry facilities and vending machines on site plus restaurants for

laundry didn't take quarters as marked, had to purchase loonies.

was spacious - lots of pillows and extra blankets were available in the room - there is a laundry and laundry

maybe a policy around the laundry as i got abused by another guest.

of room, also experienced some mechanical difficult is at facility, one day no towels, issue with laundry,one

the laundry service

the laundry service does not exist

beautiful room, fireplace, big tv, nice jacuzzi, nice shower, good breakfast, lots of parking

the modern atmosphere made the room cozy and comfortable had a fireplace in the room and was very spacious, the

amenities (laundry, gym, etc

great location! clean room. great service. there is a laundry room!!!

only complaint is there were no dirty laundry bags or microwave.

location and laundry access

there were more laundry facilities, so more than 1 person could wash n dry their clothes simultaneously

no laundry facility on site or close by

room smelt faintly of smoke and wifi didn t work

free wifi

rooms are comfortable, privacy, cleanliness, close to fall, free parking, owner is nice man.

room service was so good

and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine and laundry room

was put in the room by the laundry room. noise started at 7am, flies and insects

to get ice you had to go upstairs to laundry room

the pool was right outside our door and perfect size for the kids

with your stay, microwave and fridge and coffee marker in the rooms, outdoor pool great for the kids, ice machine

the main floor had an ice machine with water dispenser guest laundry room available

laundry room to small only 1 washer and dryer for the whole hotel.

50 each (laundry detergent is not included)

we didn't have a laundry bag in our room, so that would've been a nice add

there were laundry bags left in the hallway all day on saturday.

laundry facilities helped with washing our sons blanket as well

warm pool & perfect location. great beds.

good location, good facility, good wifi, clean room, etc.

wifi need to be more strong.

would have been nice with a kitchenette

no laundry room in hotel and unable to open the window because of bugs bugs flying outside.

third, i found it inconvenient that there was no self-service laundry option

be nice if there was laundry facilities, especially for after the pool(wash swimsuits and dry

with kids rooms were too small

love the food, view, spa, pool, and easy access to the rainforest cafe, and fallsview indoor water park

the carpets in the restaurant were ripped and dirty, the laundry carts in the hall on the 6th floor were

plus, it s nice that the hotel is connected to the casino, restaurants and clifton

staff were friendly and i got an upgrade and late check out

close to the casino

room door stuck very bad, our bathroom door wouldn t close, we had no fridge, the wifi was terrible and we

also there is no laundry facility

huge plus, they had a laundry service dropping fresh clean bedding each day

i guess if i had to pick something, the pool was closed for obvious reasons.

it's nice to see a pool although we didn

stay at this hotel for a myriad of reasons: proximity to restaurants, casino and clifton hill

the pool water is a little cold. unfortunately the laundry was not working during our stay.

the laundry room is nice and clean

thankful for your inhouse laundry facilities

water park less than 10 min walk to the clifton hill very close to the rainbow bridge with guest laundry

our truck was broken into and had everything stolen from gift cards to laundry

great location spacious room laundry facilities available

they have a laundry room which was neat

was no laundry

to go out to the laundromat to clean my clothes, when this full-service hotel has a coin operated laundry on

had to use the laundry facility, gross 100%

food was simple but nice and the laundry service great

good facilities( roof top, laundry room)and friendly staff

there was no laundry machine like other hyatt properties.

laundry facilities a welcome bonus

it s $6 to do a load of laundry

laundry services: i think, this was just kept for the name sack

close to the falls, casino and restaurants. very helpful staff and it has its own laundry.

laundry facilities were available but there was no laundry detergent available to purchase

they have a gift shop, wedding chapel, pool, guest laundry (front desk said 1

no laundry

no laundry service

no guest laundry.

laundry made it difficult because we'd been travelling for 2 days when we got there and we then had

would have been great if laundry facilities were available

have to pay for parking even as a paying customer of the hotel and the hotel did not offer laundry service even

the guest laundry room, clean and free for guest (don't abuse it now people)

laundry

free parking and free guest laundry if you bring your own washing detergent

the laundry worked but no detergent and softener were out of stock and i couldn't make my laundry

vending machines or ice machine in the floors, and no soap for laundry machines

bathroom door stuck. no laundry bag.

free guest laundry room only has 1 washer and dryer

walkable to the waterfalls. free laundry. value for money.

a laundry room in the hotel is a plus

- there were a laundry room which is good, but we were unable to use it because there were one machine only

the laundry system was really helpful too

loved the laundry perks

the laundry facility on 2nd floor had 2 washers & dryers, one was out of order

towels need up date, one hot tub was cold, laundry was free but long wait and one broken dryer, never received

a hotel they should really invest more money into cleaning everything including there elevators, laundry rooms

i like the hot breakfast and that they had a fitness room, swimming pool, laundry room and free parking

room was in the first floor in front of the laundry room so there was noise and other sound at night even while

given room at the elevator exit and across from the laundry area. very noisy!!!!

was well maintained and clean, friendly staff, free breakfast, brewed coffee at the front desk, laundry facility

on site guest laundry a bonus

kept falling off in one of the rooms (yes i had two rooms), no trash bags in trash cans and no laundry bags

d love to see the rooms updated with in room laundry and dry cleaning service options, so guests have an easy

expensive with no included breakfast or laundry

the kids play area coin machine was out of order.

convenient and had nice restaurants. we enjoyed the larger size room as we were 4 adults.

it was clean huge with free parking lot and nice staff

location is away from the busy tourist area with a walled parking area in front of the motel rooms for increased

room was clean and parking was free

i had no clue there was wifi

television had a nice large screen and free wifi was fast enough to stream netflix