provide common washer and dryer if some one wants to do own laundry

parking was not an issue

hotel, pet friendly besides breakfast when we needed to put our pet into the car to follow the hotel

plenty of parking

breakfast, bed, free parking

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

nothing really. well the wifi wasn't the best.

close to shopping center, good wifi. friendly stuff

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

good wifi and ok breakfast

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

helpful staff, clean and good wifi

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

to motorway and easy to find with plenty of parking

is a pet friendly hotel which i was not aware of when i booked

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

parking is also good plenty underground and outside

staff is very supportive, and the rooms were super clean and every day we had room service

it means the restaurant and laundry close on the weekends and holidays

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

property claims to have a sauna and gym

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

fantastic value for money and being allowed to take our pet cat and keep her in the room

high-speed wifi. close to city center.

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

breakfast

strong wifi, free parking :)

only kids dare to go there because you know

staff was super friendly, and the breakfast was awesome!

breakfast not included in the price.

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

well, had a little bit of problems with the wifi in the room although in the other areas it worked perfectly

wifi signal poor inside the room and the shower sometimes the water was cold.

the wifi. it doesn t work in the bed room. it he signal is too weak.

no bar on site

loved the pool and the breakfast room

gym worse (much smaller and old equipments) then it was before and you had to ask for the key

the gym

was upgraded to a better room, in the annex outside the hotel, with easy access to the parking

nice to have a bar and restaurant in the hotel since there isn't anything else outside around the hotel

big room and big comfortable bed, free car parking

we needed big room nice bed air conditioning worked great staff super nice great breakfast free parking

nice and spacious room, nice gym

better breakfast items and options

the room at the laundry door

the prices in the bar also very high and did not the quality

wifi doesn't work

could have more parking space

room service, has some improvements needed

a bar would have been nice, but there was a mini bar in the room and vending machines with hot and

easy parking, even though it's a bit tough to find it. room and sheets clean. wifi works.

close the bar and restaurant friday to sunday

premium wifi was not premium at all (10mbps)

cost for pet

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

hotel had no restaurant or bar facility open

no restaurant no room service

room service was absolutely unacceptable

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

good breakfast and good privacy

set in an awful area , it s adults only and go at your risk.

this can include food (the breakfast was the worst ever), but can include whatever you like (room magazine to

the room was very nice and big we love the pool, we will definitely come back

the breakfast is very rich and the beds are comfortable

due to covid the bar shut at 22:00 and the beer was not good.

parking spots are very narrow for modern day cars

good variety breakfast

hotel is perfect for our needs,, the rooms are great the bar area pleasant and the staff are very friendly,

there is free parking

breakfast was great and really helpful staff

good value and good for pet dogs

breakfast was good and the price was very good if you think on everything that the hotel provides

very awesome hotel,free parking,clean room,good service,good food , strongly recommend:)

very good - pet friendly and room very good, with built in shower

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

fantastic breakfast

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

breakfast was very good,

wifi - we had to glue our noses to the bedroom door to download anything in the first room

no room service

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

this time i used the laundry facilities, which are very convenient

kitchen was not well equipped at all

no food service ud83dude03 but we had a kitchen so it was wonderful!

kitchens although well equipped, could use more kitchen utilities

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming

breakfast was your normal breakfast at these type of restaurants

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

room, parking, and breakfast: the staff are very nice people always open to help

apart from excellent breakfast no dining options

the breakfast was excellent

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

the morning shift we shouldn't be charged for that evening, to the older gentleman working in the bar that made

second time i have stayed here both times mini bar not working

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

room only had one towel because the laundry delivery had been delayed

lovely ambience, clean and good breakfast

beautiful location great pool very good breakfast

traditional bar for a pre dinner drink although there was a sign for one but only appeared to be a lounge area

i missed breakfast because i stayed in bed.

hotel is clean and pet-friendly

breakfast does not start until 9 - no good as we played golf each day and had to go into town (500 yards away

breakfast could have had more selection and the bar could have been open in the evening

breakfast was in a bar next door with bad service and a minimal breakfast

a bar cafe next door with tables on the pavement

we could barely not sleep at night as a bar across the street was extremely noisy

wifi

the wifi only worked in the lobby, not in the rooms.

bedlamp broken. poor wifi.

service was very slow, order at the bar if you are in a hurry

pool was not open.

easy parking

there was a large parking area, and the rooms had excellent air conditioning

very nice hotel. friendly staff and great attitude to our pet.

room and bathroom very clean staff helpful and friendly parking easy

laundry pickup to early (around 6:30) and the driver is not very smooth.

we entered the room there was a smell like smokers had been there - or old laundry left too long

restaurant and bar closed no local amenities nearby

swimming pool outside, i couldn t expect more with this price, it s madrid

bed, spotlessly clean, polite staff ready to help, delicious meals in the restaurant, indoor parking, quiet

room was located near to a late night bar that is very noisy until 3 am

good wifi connection as well

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

there is a bar with good coffee where you can access from the hotel

location, staff and gym facilities were exceptional

big rooms. laundry service was excellent.

lack of room service after 11pm (arrived at 11.05...)

fact that room service was only available during restaurant hours

the wifi speed can be improved

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

the room was a good size and comfortable gardens were good and the parking exerlent

time in the hotel , room was clean and tidy, reception staff was great , i think the staff at the bar could be

good location just off motorway and near petrol station. good parking too

could not get the wifi to work on a windows pc and an android phone but worked on iphone.

man on reception who allowed us to park our car and trailer with bikes in the secure underground parking for

-stable wifi

spa bath was amazing

the offer of choices in bar and restaurant for breakfast was excellent

old furniture, only one chaire in the room, coffee in the bar is fair, expensive parquing

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

day laundry service

wifi and air con working perfectly

wifi was good too

thought that the wifi was very poor & the room was quite warm

wifi offered free was an unsecured network

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

laundry room was also at our disposal

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

no wifi in room

wifi didn't work.

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

rooms can be bigger and wifi can be better.

nice cafe next door for breakfast and lunch

it is in front of the metro station moncloa and close to the bus station. it has a gym.

breakfast room and bed

large, quiet room with scenic view over the city; decent gym.

breakfast, the room, the staff

the kids were disappointed because the pool is much smaller than how it looks in the

gorgeous breakfast, very attentive and efficient staff in the restaurant and reception.

wish the hotel had a laundry room

the wifi is horrific, and the window is completely closed. no fresh air can enter into the room.

fairness, i must acknowledge that the food in the restaurant bar was very nice and the staff in general were

the wifi signal was a bit weak.

restaurant is inside the hotel, but it is not part of the hotel, so i had to pay extra for room service

no gym, bed was too hard, no iron board

wifi unreliable, streaming or voice calls would cut every 5 or 10 mins

the wifi signal in the room and elsewhere in the hotel was excellent

breakfast was lovely because we could sit in the courtyard - absolutely heaven

minibar refrigerator , no kettle service , wifi in some rooms arent good enough, but k was busy outside anyway

needs repairs, dated. wifi stopped working several times.

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

laundry does not work all the time. my isle door does not work properly.

and has all the necessary facilities within it's premises (a bar, a restaurant, a pool, also a laundry room)

staff were really lovely - one particular girl went above and beyond helping me with my laundry after a very

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

the convenience s offered. restaurant, laundry, service.

view of the palace, 24/7 reception, really good breakfast, laundry machines (washer and dryer)

have to download an app to do laundry and half the machines don t work.

did some laundry one time and that worked pretty well too

we were thrilled they had a free laundry room

breakfast, gym and free laundry

the hotel does not offer a self-service laundry, which is essential for longer stays.

onsite laundry was available

and the a great gym full of free weights and machines

pool is bit restricted and needs up reservation with the gym team if you want to use

staff were courteous, facilities and free wifi pre checkin in the bar, decent coffee, attention to detail,

recommend changing to an unscented laundry detergent

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

highly recommend a coffee shop 5-1inutes walk away called a cafe and bar )a for

wifi was strong

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

laundry really takes 2 days- this is not something that you would

breakfast options were great and reasonable - and cute food places on the same street so you don

we used the kitchen in our suite for breakfast and there was a supermarket within 5 minutes walk

everything on point! comfy room, good location and delicious breakfast:)

breakfast was worth taking

wifi signal and internet access is very slow

the gym was 24hours and the swimming pool was available when we asked

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel

swimmingpool had an age limit and our two kids could not use it

small not full equipped gym.

was great, but i recall the hotel laundry services to be quite inflexible with timing

laundry is very pricey

breakfast and laundry

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

unable to access wifi but didn t stay long enough to fix this.

they do not have washing machines or laundry service

i didn t like that they didn t have a laundry service. they also didn t have room service

breakfast good. very clean. great central location. staff very friendly and wifi very good.

was unable to log in to wifi

wifi

laundry facility is costly. no provision for washing underwear and drying.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

a day for wifi is from the last century

there was a gym

the free wifi wasn't great. you had to pay for the high speed wifi.

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

in room facilities for wifi, electrical sockets, tv connections were plentiful

the gym was well equipped and clean

the spa and sauna was free and booked easily from the application, they were incredible

i believe all the families with kids tell you thank

the offer of the bar and room service offer food is very low and limited.

i believe all the families with kids tell you thank

pool, gym, kids play area

weak wifi strength due to our room location

plus laundry facilities

the bar food and coffee were excellent

the staff where quite friendly and the wifi good

wifi was great, staff were great and bed very comfortable

wifi wasnt working in the room but it was ok in the reception area

very good location and nice staff. studio was clean and had a lot of space. free wifi ,

there is small kitchenette with some pots, but no kettle so you have to boil water on the stove

full kitchen is definitely plus for traveling with kids

wifi was also excellent

wifi was bad at certain parts of the room

asked for an extra laundry bag

had an issue with the laundry service

laundry services not offered on sunday.

staff were extremely accomodating, they allowed us to checkin early with a cost, and with kids and jet lag, it

pool and gym were smaller than expected.

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

room service was also great

the staff friendliness, the room, the views, the service, the room service, the feeling of being safe, the

everything, great hotel, location, staff and breakfast was very delicious

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

we asked for laundry service and they just forgot about it

laundry service but pricing was unclear for some 30 items

i didn t have breakfast but no room service and they clean the room twice per stay

delicious serrane ham on breakfast, superb coffee, variety of fruits nice and clean

station and with a large carrefour supermarket next door together we a great local traditional bar / restaurant

good location, free parking.

gym could be more comprehensive to train more muscles groups

there is a gym and a small spa which allowed to relax

only facility that we felt could have been better was the lobby bar which closed a little early (11pm), and on

no laundry facilities

room heat. wifi

- comfy bed - great location - good wifi - midday checkout

even the wifi username/password was assigned to her name when it should've been me

good if you re needing to work. coworking space in the lobby and strong wifi.

appreciated laundry service

the rooftop/pool area is not fit for kids

the pool and the rooftop is the real star

it has a lovely rooftop bar , the breakfast is so good every morning and there is a zara next door

the rooftop/pool area is not fit for kids

rooms clean and wifi was good

a particularly nice gesture was the two small bags of candies left for the kids, which they absolutely loved

wifi

the location, room size, wifi

booked family room for 2 adults and 2 kids (17 and 15)

the staff was helpful, especially when we wanted to locate a laundry or other places of interest

had a 2 bedroom apartment including a washing machine for laundry

wifi excellent

kitchen is also well equipped with anything we needed (like fridge for cold water and heather for

in the darkness i assume waiting for someone to appear - my husband went to what seemed to be the kitchen and

wifi was slow

the room is confortable, with a small kitchen, very clean

comfortable beds, black out curtains, quiet room, great kitchen facilities, powerful shower, good air conditioning

great location , gr8 staff big rooms comfortable beds good free wifi connection good breakfast

confortable, the kitchen in the room was excellent and practical. excellent location!

room was tiny. wifi very bad

the wifi was great and the shower was fantastic... that's about it

room was tiny and dark, staff was rude and my belongings were left in random places after room service

wifi kept cutting out and no english channels on great television apart from stock market not even

no room service available