late check out, free parking and 24 hr front desk

we arrived there was no wifi

wifi didn t work for iphone users.

the bedroom was very comfortable and room service was good

very far from madrid... very bad wifi.

needs repairs, dated. wifi stopped working several times.

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

free parking, great gym and sauna.

ample space, free parking, easy access to restaurants, and super-friendly staff

limited bar service / hours.

no tea and coffee/kettle in room/ only water in mini bar, bar not open spa not open.

there is a gym and a small spa which allowed to relax

wish the hotel had a laundry room

the breakfast was good value for the money. the wifi was always available and fast.

restaurant is inside the hotel, but it is not part of the hotel, so i had to pay extra for room service

cost & parking options as well as good wifi coverage

good free wifi and room with enough power suplies for computer and charging devices

wifi is very poor

great budget hotel with wifi and underground parking included.

we chose this hotel for its brand (we like ihg) and breakfasts

my kids couldn't watch tv, because it was on spanish programm

i believe all the families with kids tell you thank

pool, gym, kids play area

room was comfy for two kids aged 15 and 11 yo

not enough parking space

room was clean, bar was vibrant and staff were professional and friendly.

location, breakfast & bar, parking

really great breakfast! very clean rooms!

secure parking with no height restrictions was a bonus as we're in a lwb van, and we often don't fit into

plus laundry facilities

wifi was great, staff were great and bed very comfortable

wifi wasnt working in the room but it was ok in the reception area

the bar food and coffee were excellent

nothing to say in terms of facilities except wifi

for a 4 star hotel there was no tea or coffee facilities within the room, no laundry service or room service

very clean and comfortable. easy parking.

fill your pockets with food from the breakfast selection if that's something you like to do also, bar and

bar and restaurant were closed, disappointing when you arrive late and need to eat

everything was very clean and well maintained, the staff was joyful and the free parking was a huge plus

wifi

choice of food for breakfast

wifi, heating broke down, but staff got me a portable heater

good location , verry friendly staff ,clean rooms and good breakfast.and verry good prices.

wifi only works for iphones if you change settings ( very complicated )

very modern and comfortable bar area with live music

i wasn't having breakfast (i usually do not have breakfast) but the breakfast looked amazing

the breakfast was delicious with a good variety of options

breakfast, beds

the girl at the bar was also very nice

don t have a laundry service

wifi was very fast

clean and comfortable beds, parking and ev charger

there is always coffee ready for you, and also you have a private parking lot (if you have a car)

free wi-fi, free coffee and tea, free parking

parking is free, and the hotel s location is convenient for travellers with their own car - easy

excellent location, clean rooms, and friendly staff. the only problem was the weak wifi signal

room and bathroom very clean staff helpful and friendly parking easy

parking area is not

pool was not open.

center which makes it very convenient to go shopping / eating after a hard business day + enough parking slots

the rooms a very clean but dated the furniture in the reception area very poor and the bar never

the parking was excellent

beds need changing! bar area never open. the hotel would be great if they gave it a facelift

parking for the hotel is separate but i had the last available spot which took me quite some effort

laundry service is extremely expensive.

breakfast, was very basic but acceptable

parking has fee, what was not mentioned on booking, breakfast also for extra money - 12euro per

bar overpriced

the location of the hotel, close to the highway. its comfort, its parking,

proper wifi

at first night of stay laundry staff was so loud we could not sleep

no fridge in the room. it would be useful when travelling with small kids.

good location, plenty of places for parking for free, great staff, very good breakfast, close to parque

good location, plenty of places for parking for free, great staff, very good breakfast, close to parque

wifi was unusable and extremely slow, and constantly disconnecting

as having minibar but it was empty and i arrived after room service terminated

nights stay without wifi,i informed them but management was couldn't fix the wifi for my room,very disappointed

i liked how there was a carport underneath, great area for the kids to play safely

waking up the breakfast was very good and the choice was good, the staff were friendly and helpful, the pool

easy to get to. lovely room with parking underneath.

it's always welcoming and pleasant to be there. good parking

we thought the bar and food was good value - but there are loads of other options in the retail park a short

no bar or restaurant facilities

room was very comfortable free parking

proximity to the highway and it s price for value. also the parking your car is nice

bar closed early, receptionist cancelled my taxi almost causing me to miss my plane

the smell in the room was similar to the smell in the male dressing room at the gym

access to little gym a bit expensive when you do not use the sauna area

con not effective, barely cooled the room smelly corridors bar closed and no staff to explain why wedding party

was very disappointing because we wanted to order dinner but they told us that they don't have room service for

restaurant or bar facilities available in the hotel from midday

the breakfast had everythink you could think of and was lovely

breakfast is pretty good and there are a small restaurant where you can find tasty dishes in the

free underground parking available to

was nice but as a 4 star hotel i would have thought the restaurant would be open for room service but no service

checking in wasn't told about the time for breakfast or about the wifi code and had to go back and ask about

would have loved a hot breakfast

lovely themed rooms very nice continental breakfast.

thing about the hotel was good, breakfast was sufficient and staff were very helpful

if you are from the uk please note that breakfast is continental and not a cooked breakfast, though it was

mattress quality and not being able to put the bar tab or restaurant tab on the room bill

positively motel-style with car parking next to the room entrance

the bar closes too early.

the walls and a sharp metal thing sticking out the floor which of i didn't see it and one of the kids had fell

free parking

parking, friendly staff

place looks well maintained and no issue with parking

great breakfast, super helpful and attentive front desk (thank you anna and rachel), very very nice room

stay was good apart from the 2 days that they had the wifi down.

hotel is perfect for our needs,, the rooms are great the bar area pleasant and the staff are very friendly,

good value and good for pet dogs

we loved the free parking

breakfast was good and the price was very good if you think on everything that the hotel provides

was carpeted, which in turn makes rooms stinky (this is a pet friendly hotel)

very clean, wifi, parking

you can wash your laundry downstairs on a coin operated machine

there was a cafe within the hotel in addition to laundry facilities

nice, good breakfast buffet, laundry and vending machines represent a plus services

there is also a laundry service, which we used

only few minutes walk from the hotel - great facilities, ovens, microwaves, good secure parking, laundry -

missed the hotel bar for a drink

comfortable, nice staff, good breakfast and a small gym

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

restaurant/bar is closed, no room service despite it being advertised on marketing material in the room

cost for pet

no bag for laundry, only given on request

we were able to get a suite with a room for the kids and a room for the grownups at an excellent price

there is a single ev charger in the underground garage (and we were fortunate to get on it) but it is very slow

bar and restaurant staff

you cannot cook two things at once - wifi does not work properly

the breakfast could be improved.

very good breakfast

there is a restaurant on site where we had breakfast most mornings and was of good value

the bed was comfortable, the room spacious and the breakfast quite good.

also, the breakfast does not contain the required variety in the basic breakfast like other hotels

everything. breakfast was excellent and private garage fot the car.

the room was very nice and big we love the pool, we will definitely come back

we didnt get a breakfast.

the hotel has clean and comfortable rooms the best you have pool

was very expensive vs the very poor customer service . breakfast was not as expected.

- wifi with some difficulties in connecting devices, mostly with reason for network congested

cleanliness, staff helpful, breakfast good.

good bed and good parking..

4 star hotel, but after 23h you can not get nothing, no even a bottle of water since the bar close at that time

was clean, all staff were friendly, helpful and very efficient, good variety of food for breakfast

wifi was great.

spa bath was amazing

the offer of choices in bar and restaurant for breakfast was excellent

-stable wifi

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

promised free parking was available and wifi was also free and acceptable speed

hotel rarely opens its restaurant for dinner, and eating in the bar is basic, but not fine dining

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

marks for wifi - very good signal with no interruptions

free parking. close to tram station to access madrid

car parking availability was great also

free parking outside the hotel, calm surroundings, very quiet at night

the free wifi is good. i used for working remotely.

short walk to the tram station and plenty of free parking

spacious, was washing machine to do laundry

swimmimg pool on the roof amd gym on ground floor

breakfast is offered for a fee and is located on the ground floor with an outdoor sitting area

the hotel is very new and wifi is good and fast.

breakfast was basic but nice

free parking and safe area

wifi not good, breakfast not great but price reasonable and where i wanted to be

very clean, very pleasant, comfortable bed, parking spot.

parking, secure area

room was comfortable, bathroom was nice and clean and wifi good.

pet friendly with outside courtyard where you can eat breakfast with your dog

bar and restaurant area was limited and not particularly comfortable when we had an early evening

secure garage parking in basement, was great for my moto, tight for cars

we, 7 people drove 3 cars, so hotel offer free parking was so convenient to us.

free garage and outdoor parking

parking outside the front was very straightforward, although we were told there was also hotel

the secure on-site hotel parking was the reason we chose to stay here originally

posh place at budget money , nice area, good food and a bar. underground parking.

central location, with a corner shop and a decent and lively sports bar across the road

the owner let us in to her privet parking and helped us with our check in

it can get a bit noisy in the evenings due to the sports bar on the corner right across from the entrance,

self serve laundry and super market in few metres of hotel

also my laundry bag looked like a mouse had chewed it

location, helpful staff and bar facilities

there was a bar which we used quite often, and which was generous in providing free snacks to go with our

were friendly food in the restaurant was lovely looked after very well with tapas in the bar not too expensive

the free wifi was fast

when i first arrived, the wifi didn't work at all, but they fixed it instantly and it was then very good and

and you are on calle mayor), bus stops right in front air conditioner friendly staff, good wifi

3 negatives for me: - wifi is just missing - the airconditioner has a problem with the heat, i do not like the

wifi worked in the hotel room on the first night

breakfast, room, bed

we chose this hotel as they allow pets (extra 15 per night) and it was a good stopover on our way to southern

concierge very unhelpful regarding the wifi which i required

the only downside is the very poor breakfast

staff was friendly, has secure parking and has as well a small pool

the wifi worked well and the rooms were kept very nicely

room service finish ar 23h00. not convenient when arriving late from a trip.

the breakfast is one of the best ive had in a hotel

if you are travelling with kids looking for an hotel with a pool, this hotel is not an option

gorgeous breakfast, very attentive and efficient staff in the restaurant and reception.

we also enjoyed unformal lobby bar every evening

great breakfast with different meats, fruits, cheeses, coffee and different breads

breakfast there was plenty of everything except marmalade - i know, a typically english observation

wifi connection is not very good

the temperature in the room was great, the breakfast was good enough and the food at the bar was also good

there are two breakfast options: a buffet, or the adjoined bar (which we chose)

having books instead of a bar is already building a calm environment and relaxing is much easier

the room had excellent wifi to work in, was high up so good view over the city

space with wifi on the top terrace, choice of indoor or outdoor, both bright

there mini bar was empty and no complimentary bottled water especially for us tourists.

there was ample free parking

the breakfast was also decent, had a lot of good options

in my room was wifi very bad

friendly staff , free parking

tobacco, residents smoked on their terraces, which came into our room, spa not open on a sunday, bar has no

at the time, it was mostly adults drinking and smoking, so not very inviting for kids

location near loads of tapas bars and restaurants

the roof terrace and swimming pool

fantastic location, brilliant staff, fabulous breakfast and clean rooms an hotel overall

breakfast can be noisy when there is a school party in but that's kids

bar does not open at night and little choice for dinner

no restaurant no room service

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

no room service, just a fridge with small amount of items

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

thought there was supposed to be a laundry room so i can do my own laundry, but there wasn't

laundry next door and restaurants all around was a plus

the biggest disappointment was the gym

everything was perfect specially family room when you are traveling with kids

did not have a pool

the breakfast buffet was incredible (but make sure it's included in the room rate, it's pricey

room, breakfasts, all staff dealings including reception, bar and resterant staff

close to atocha station. good shower and wifi.

bed, near to atocha station, near to restaurants and franchise, near to convenient store, stable wifi, very

good wifi connection

the laundry is pricey.

downfall to the hotel would be no iron and iron board, they provide a laundry service with a charge but i love

bar @ hotel served tapas which was all we needed

the gym was tricky to find and had limited equipment, though what was there was high quality

cubicle was clear glass on all sides, so no privacy gym was closed due to covid - disappointing as we were

high additional costs, parking is extremely expensive, laundry.

they keeped my luggage with no money till i came back from another trip in spain gym is open 24h tv is on the

pool area small but perfect for cooling off and the sun loungers comfy

the only downside is that the pool is extremely small, so get there early!

the pool was refreshing, and cabanas and loungers were plenty for all and nicely laid out in the garden

had private parking which is nice and staff was nice; good wifi in the public area and they had kids play area

toilets, kids running up and down corridors all night after 12pm, parents loudly shouting and smacking their

marks for staff and cleaness fantastic hostel breakfast was really good its little far from city centre but you

breakfast excellent

breakfast was nice too

clean, comfortabe beds, 24/7 bar and reception, aldi nearby, friendly staff

enough breakfast was available

wifi in the flat, due to its position at the groundfloor of a courtyard, was very slow and

renovated, stylish, clean, fridge in the room, fast wifi, excellent location, friendly service, english speaking

very low wifi signal in the room.

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

we started to move around and getting showers etc i realises this room is only for a couple, not kids with parent

there are a lot of bars in the same street with good nightlife

from check in to the extra comfortable huge bed, to the rain shower to the beautiful wine bar that is on the

close to everything- staff were very helpful - bar prices very reasonable

biggest problem is they don't tell you that it works like bar and restaurant

were perfect, the room was clean, modern, in a good state of repair with clean towels, strong wifi and

expensive laundry service.

8am no bread for toast , no plain yoghurt left reception did not understand that i didn t want laundry delivered

bring your own toiletries and laundry bags

next day laundry service much appreciated

antiquated shower arrangement. very few facilities in hotel- eg no laundry facility

metro station, laundry, supermarkets, restaurants near hotel

breakfast was decent, but it had little variety. the fee for doing laundry was rather high.

wifi was not much good

wifi is not good and the signal most of time disappear

wifi was not available (not connected with the password provided)

the second day of my stay, i could not connect to the wifi in my room on the 4th floor (it had been available