to motorway and easy to find with plenty of parking

spacious. nice bathroom. parking available. good value for a night stay while traveling.

parking outside the front was very straightforward, although we were told there was also hotel

how to rent a golf cart etc

is a pet friendly hotel which i was not aware of when i booked

staff is very supportive, and the rooms were super clean and every day we had room service

mini bar with fruit juices, water and can drinks, replenished every day

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

the breakfast was too expensive and it wasn't as good as we expected

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

the wifi in unusable if you have to work with it

bar does not open at night and little choice for dinner

no room service, just a fridge with small amount of items

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

was carpeted, which in turn makes rooms stinky (this is a pet friendly hotel)

parking was great within secure gates

pretty good breakfast, complete and a good value for money.

locatie, easy acces to metro to madrid goodwill breakfast.

parking, cleanliness, friendly staff

apart from excellent breakfast no dining options

very good bed and excellent breakfast. the 3rd time i stay in madrid in this hotel.

the parking at the hotel is very spacious and free

not open after breakfast and no bar

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

spotlessly clean friendly staff handy location free parking good value for money

stay was good apart from the 2 days that they had the wifi down.

parking, friendly staff

soja and almond milk for breakfast. parking

due to covid the bar shut at 22:00 and the beer was not good.

close the bar and restaurant friday to sunday

bad room service

easy parking, even though it's a bit tough to find it. room and sheets clean. wifi works.

late check out mas tarde

no restaurant or assistance in organising takeaway food no bar

this time i used the laundry facilities, which are very convenient

the kitchen had nice appliances

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

no tv in the room. not so much dishes in the kitchen.

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

the bar area was very comfortable

the room was large, clean, comfortable. good desk. underground parking available. good wifi.

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

huge parking and highway is near

cleanliness, staff helpful, breakfast good.

wifi connection in the room was erratic

nice to have a bar and restaurant in the hotel since there isn't anything else outside around the hotel

free parking

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

fantastic value for money and being allowed to take our pet cat and keep her in the room

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

wifi had some downtime

the wifi signal was weak throughout the room. it was hard to stay connected, especially for work

there was a large parking area, and the rooms had excellent air conditioning

parking is free, and the hotel s location is convenient for travellers with their own car - easy

really helpful lady on reception when we arrived easy parking on site dog friendly

excellent location, clean rooms, and friendly staff. the only problem was the weak wifi signal

the offer of choices in bar and restaurant for breakfast was excellent

wifi is very good 20 down and 10 up last time i speed tested

wifi, good room, decent bathroom

shout out to the bar man who was amazing and hilarious

spa bath was amazing

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

clean rooms and friendly staff, good quality hotel good wifi

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

not acceptable for 4* to be honest and for this price - not so good wifi

we enjoyed the garden, and the relaxation around the swimming pool, the gym and of the good breakfast

great quality hotel, rooms were excellent, good gym fantastic pool great restaurant.

rooms were very nice, bathroom was clean and the wifi worked just fine.

river view,pet,

laundry pickup to early (around 6:30) and the driver is not very smooth.

we entered the room there was a smell like smokers had been there - or old laundry left too long

no room service

the gym because it was destroyed and i had to fix it myself

excellent breakfast, fantastic pool and located in a lovely quiet area.

day laundry service

area is great, good fast and free wifi

wifi and heating (heat pump) worked perfectly

thought that the wifi was very poor & the room was quite warm

very slow wifi connection in the room.

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

laundry room was also at our disposal

wifi did not work in our room as we were right at the end of the passage.

as well it has a lot of space a small kitchen big bathroom a desk, a good view, no noise and the wifi was as

the laundry facilities were free which was a bonus

and has all the necessary facilities within it's premises (a bar, a restaurant, a pool, also a laundry room)

they also have a self service laundry room

staff were really lovely - one particular girl went above and beyond helping me with my laundry after a very

i will definitely come back laundry gym it has everything

used the laundry as well, they helped me with it and made it super easy

breakfast, gym and free laundry

did some laundry one time and that worked pretty well too

with inviting social areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and

a few minor things: nice that free laundry service was offered, but many of the machines were broken

hotel very good services bar and cafe

wifi was easy to access and whole hotel was clean

the breakfast was varied and very tasty

coffee as we stayed for 6 days and and to go down to the cafe everytime we need coffee due to the room service

insecure wifi.

recommend changing to an unscented laundry detergent

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

wifi was good

super nice administrator, good breakfast, comfortable room for 2

not to like although for such a nice seating area downstairs it was missing a little bar or area to pick up a

the hotel has a bar but i haven t seen it opened

free parking. 15 into centre of madrid in uber.

wifi was very unreliable and there was a bad smell that filled the room every time i used the taps

staffs, very good location with many shops and restaurants, free parking, fantastic balcony and view, large

parking, walking outside to mall in rain by smokers

breakfast and laundry

laundry is very pricey

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

was great, but i recall the hotel laundry services to be quite inflexible with timing

beautiful restaurant and bar area plus great breakfast.

staff were very friendly and helpful, including the bar tender who was just lovely to my son and i

at the time, it was mostly adults drinking and smoking, so not very inviting for kids

bar service was also excellent

wifi was very good and we were happy with the 50+ tv channels in true hd (not analogue on a hd tv

astonishing view on the roofs of the city, convenient location, cafe with good coffee, good wifi, generous

laundry really takes 2 days- this is not something that you would

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

not see pool or gym but i might have missed it and i'm sure the staff would have directed me to

breakfast was varied. the hotel is close to main street: gran via. i really liked the hotel.

apartment well equipped with a handy little kitchen with plates, bowls, a pot and pan

the room was very nice and big we love the pool, we will definitely come back

this can include food (the breakfast was the worst ever), but can include whatever you like (room magazine to

the breakfast is very rich and the beds are comfortable

set in an awful area , it s adults only and go at your risk.

super recommend the hotel, has clean and comfortable rooms and has pool

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

breakfast was lovely because we could sit in the courtyard - absolutely heaven

location, friendly staff & fine breakfast

gym is very small and some of the equipment didn't work

gym treadmill was broken and one reason for staying there was the gym

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

the pool terrace ia amazing wiz amazing views

the rooftop pool is lovely with a good selection of drinks available

loved the rooftop pool and bar area

i didn t like that they didn t have a laundry service. they also didn t have room service

they do not have washing machines or laundry service

wifi was not really working fast and i was not getting good signal on my phone (just 3g) - this

wifi unstable

and decided to stay here again due to its location - and the fact that i needed to travel with my pet this time

room service takes some time but still amazing.

main pool in the wellness room is cold so people just want to use the jacuzzi and it gets

in junior suite but poor wifi and i have to open the door to get connection

ice machine or room to put your drinks in the mini bar - only a small problem and frequent in

kids were not allowed to go in the pool after 2pm (first time for me that i hear about

there was a mini bar in the room so if you did arrive late, you had water and other snacks at your disposal

kettle would have been welcome in the kitchenette and would have been great to have had a bar at the hotel

wifi was also excellent

there is small kitchenette with some pots, but no kettle so you have to boil water on the stove

i was allowed 2 hours early check in

also my laundry bag looked like a mouse had chewed it

self serve laundry and super market in few metres of hotel

is a mini bar in the room

the comfort of the room, bed and excellent breakfast

staffs collaboration, smiles and great breakfast

onsite laundry was available

the hotel does not offer a self-service laundry, which is essential for longer stays.

plus offered room service

friendly professional staff, clean room, fast room service, fast and easy booking

our room wasn t quite ready, but they immediately offered us a voucher to enjoy a drink at the bar while we

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

gym was nice but small and was not free even for guests,which i found it strange for 5stars hotel

best hotel,staff,brakfast,gym,spa late checkout :)

size since we had kids with us and did not have enough space to open 3 suitcases in the room, but we managed

laundry service but pricing was unclear for some 30 items

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

we asked for laundry service and they just forgot about it

the wifi in our room was slow but overall was excellent.

than this, the room was rather small, but the bathroom really ok, great breakfast, excellent free wifi

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

wifi was terrible in our room- very poor for a 5 star hotel

gym was a bit small but it was good for me because there was only one person each time i went there

when i arrived neither the wifi nor the tv channels worked in the room, only next morning (i arrived around 1

i came with 2 kids, we wanted to go to swimming pool, it was the reason we chose your hotel

allowed early check in when we arrived straight from the airport

rooms were smaller than expected and wifi in my room was poor

the hotel bar was closed when i was going to have the last drink there

com photos made it appear that the hotel had spa/jacuzzi facilities

kids loved the muffins for

friendly and helpful bar staff

renovated, stylish, clean, fridge in the room, fast wifi, excellent location, friendly service, english speaking

very low wifi signal in the room.

location is superb with the hotel being located in a great street for tapas and bars

the wifi connection dropped out a lot.

the lift didn't work and the service staff were busy using the other with their laundry runs one member of

wifi was not good.

excellent central location, yet relatively quiet, good family room with bunk beds for the kids

breakfast (excellent range of healthy options), comfortable bed, staff super friendly, top location

no of the kids wanted to sleep up there because it felt claustrophobic

asked for an extra laundry bag

had an issue with the laundry service

laundry services not offered on sunday.

great location. we got to do an early checking so our kids could rest with no inconvenience.

the rooftop bar offered amazing views and great cocktails

maybe the fact that there was no pool

were perfect, the room was clean, modern, in a good state of repair with clean towels, strong wifi and

interesting decor and layout in the bar and restaurant

gym or pool

wifi

no laundry facilities

tv configuration didnt work well, wifi unsafe and not very effective

beds where comfortable, wifi was good and the room was clean

even the wifi username/password was assigned to her name when it should've been me

wifi was good as well

location was great for getting around all the tourist attractions, room very comfortable, breakfast was amazing

was no room service and the car park was quite difficult to find even with an 8 page print out, valet

the hotel's comfortable cocktail bar looked onto the square and the barman made a very good cocktail

charge for water when you order from the room service, and they don t have staff to carry a luggage

location was great! love the rooftop patio with pool and views of the opera house and palace.

wifi is very slow at this hotel, so if you need good internet while traveling, i wouldn't recommend

wifi and the bed wasnt really comfortable

tv was enough modern so i could easily screen mirror my phone - wifi was reliable and functional

rooms clean and wifi was good

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

location, decor, staff, breakfast, laundry

expensive laundry

the charge for laundry was quite expensive in comparison to other hotels we have stayed at.

i didn't get my laundry until i had missed a full day

laundry service because of national spanish holiday - nowhere else in the world would a top

pool, gym, kids play area

the breakfast was very good

pool, gym, kids play area

everything was new, clean. breakfast was excellent. easily accessible from motorway

the breakfast was good. i wish there were more protein options.

lots of nice restaurants and laundry nearby

good wifi, good bed and great staff

had the breakfast once which was great

and the breakfast time was excellent and gave us plenty of time for a lay in

excellent communication support with a small mobile wifi

appreciated laundry service

room service options available and the noise of the city and in the hallway does travel

the pool was much smaller than expected but the rooftop area itself was really great.

room service was easily accessible, timely

the rooftop pool area was great, with spectacular city views

supermarket across the road and laundry service 3-4 doors up

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i

while the wifi was adequate, the tv was just ok

'garret'room with fine breakfast lent to the location near the palace with the metro in between

would have been nice to have laundry & gym facilities

there is laundry and food shopping within walking distance

we had a great time though only going to sleep because lobby area to small for resting and no bar for drinks

room service not well organized

no restaurant or bar directly in the hotel

had a 2 bedroom apartment including a washing machine for laundry

the staff was helpful, especially when we wanted to locate a laundry or other places of interest

was on 5th floor and my room was right next to kitchen

good bedding, equipped kitchen with dishwasher and washing mashine

excellent wifi (fast, easy to connect with direct

comfortable beds, black out curtains, quiet room, great kitchen facilities, powerful shower, good air conditioning

the bar didn't have the drinks we were looking for.

having a small kitchen

wifi worked well

the gate at night room looks old, but spacious , clean and has everything you want specially kitchen equipment

hotel with amazing rooftop bar and pool

the pool, spa and location

room service and reception cost

gym not very well

the spa and the gym downstairs are amazing as well

not iron my shirt and laundry service never came despite chasing

they do provide laundry/ironing services but would have liked to have known this beforehand

there's laundry services but if there are washing machines that can insert coins, that will be even better

for ironing of clothes you are required to use laundry service & pay for it

only laundry service

3) laundry and minibar are outsourced to a vendor

room service was not good

friendly stafff very clean rooms great location and great 24 hours room service

central location. staff super nice! delicious breakfast!

the staff was very courteous and the breakfast was great as well

gym facilities were terrible

wifi was accessible inside and outside the hotel (like literally accessible within the nearest

good breakfast. perfect location. good wifi. good value for the money.

wifi, tv channels, lift good: cleanliness, bathroom, narrow corridors leading to room, fitness gym

the gym facility was good, gym equipment were updated

we were charged 100 euros for one small bag of laundry

was not that good, i asked for laundry upon my check-in and informed the reception that i need the next day

restaurant and breakfast service

the rooftop bar was very novel (although the pool was quite chilly) and the spa facilities were exceptionally

rooftop pool was a little getaway from the hot midday sun and was a lovely touch, with a small bar and comfy

locations just few steps we enjoyed our stay for 2 nights and the welcoming front office offered early check in

nothing every thing was perfect except the gym should be in the right place

no pool for kids

exceptional staff and impressed that there is a small gym room

the gym is great! you can stream fitness videos from your phone to the tv.

the laundry service is a bit pricey, but very prompt (a few hours) and of high quality.

laundry was a bit pricy but they were so far i didn't mind

we did not take advantage of the breakfast, but laundry service was extremely efficient

they put us in the room in front of the laundry, that works from the morning till almost midnight

laundry prices were expensive

also our laundry was late and almost missed us before check out and staff seemed bothered when we

we would have liked coffee and tea making facilities in the room as room service was quite pricey

location sky bar fountain garden balcony

walked through the door - the feeling of being in a garden , the water , plants and the roof top bar

excellent rooftop pool and bar. centrally located with onsite parking.

not really helping to reduce unnecessary laundry

the room was comfortable and cozy. room service every day. good breakfast.

perfect location, tasty breakfast, lovely staff

clean, the staff was very attentive and the company generous with free coffee, water, and a huge breakfast buffet

the wifi signal is not good

laundry service at hotel was extremely expensive

and occasionally throughout the night, the service roller shutter doors were opened/closed (for laundry etc)

laundry service and better selection of food in breakfast

thnx god our 3 kids stayed there

we were traveling with a small dog, and the property was genuinely pet-friendly, which was extremely important

i wish they had a laundry room, but laundromat was close enough nothing bad to say

we also found a nearby laundromat 4 minutes away and it was easy to do our laundry mid-trip

close to a laundromat should you need to do some laundry

wifi was not good, terrible at times

complimentary mini bar was a nice surprise which was stocked daily

great same day laundry service

no bathroom or in room slippers, laundry is quiet expensive

no laundry

laundry service accommodating even though they were unable to remove the stain on my dress

rooms not all that soundproof. no guest laundry facility.

great location, clean and good breakfast. late check out is great

wifi had a problem and then it was slow

no room service after 11pm, and no bar in the room

luxury decoration helpful staff fast room service i really want to thanks reception staff for there helpful and

after room service, my bed was in pristine condition, pure perfection

many narrow corridors which are clogged with large containers full of soiled laundry in the morning the foyer

location, good breakfast, good wi-fi, excellent staff, laundry service

good breakfast

room service was ok. sheets clean.

had a room with our kids in it and it was right up in the eves - adults couldn't stand up in the room when

no access to any ironing facility other than expensive hotel laundry service.

the prices are higher than normal for laundry

noisy room 507 gurgling pipes and could hear laundry room noises at about 6 am every day

the laundry service was extremely expensive

there is an in-house ironing and laundry service but it was very