found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

aircon wifi parking lovely leafy location clean towels and

fantastic value for money and being allowed to take our pet cat and keep her in the room

wifi had some downtime

high-speed wifi. close to city center.

provide common washer and dryer if some one wants to do own laundry

clean, nice staff and good breakfast

pet friendly/ close to main autoroute /spotlessly clean

very pet friendly

super clean! loads of parking places. close to many shopping malls

staff is very supportive, and the rooms were super clean and every day we had room service

helpful staff, clean and good wifi

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

decent rooms and wifi

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

wifi was not good. didn t work most of the time.

a lovely restaurant bar beside hotel (castizo)

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

pizzas for the kids were small, tasted bad, and looked like they came straight from the supermarket

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

hotel had no restaurant or bar facility open

bar does not open at night and little choice for dinner

this time i used the laundry facilities, which are very convenient

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming

staff were good, gym and wifi are good. it has a good workspace for working remotely.

were nothing in the kitchen for the short stay

the pool is nice and was never crowded, the gym and terrace were excellent

it means the restaurant and laundry close on the weekends and holidays

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

it was nice to have a gym in the building even tough it is very small

property claims to have a sauna and gym

secure garage parking in basement, was great for my moto, tight for cars

parking sensors don't detect them which resulted in one gouged alloy wheel

bar and restaurant area was limited and not particularly comfortable when we had an early evening

free parking under the hotel with easy access to the motorway network around madrid

parking is also good plenty underground and outside

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

we entered the room there was a smell like smokers had been there - or old laundry left too long

laundry pickup to early (around 6:30) and the driver is not very smooth.

the pool temperature could have been a bit higher.

the gym because it was destroyed and i had to fix it myself

excellent breakfast, fantastic pool and located in a lovely quiet area.

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

friendly staff, and accommodating my need for late check

breakfast not included in the price.

good location nice breakfast

wifi connection was quite bad, had to reconnect every 5 minutes

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

though their booklet said 11 am and as far as food goes in the main area all we could get was room service meals

wifi signal poor inside the room and the shower sometimes the water was cold.

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service

very clean, great breakfast

breakfast was too expensive and the buffet was not as good as in other 4 star hotels

promised free parking was available and wifi was also free and acceptable speed

wifi was too weak, bed was uncomfortable

fantastic breakfast

apart from excellent breakfast no dining options

very good bed and excellent breakfast. the 3rd time i stay in madrid in this hotel.

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

easy to find and free parking. near a big supermarket.

the wifi was broken on arrival but was fixed during the stay.

big rooms. laundry service was excellent.

no wifi connection.

parking available, good breakfast, nice rooms, wifi. all perfect!

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

s not possible to get a coffee until 11 when the bar opens

has great location and safe parking

the gym

loved the pool and the breakfast room

a very good hotel for both relaxation (pool) and sightseeing in madrid

tight parking

private parking. large room. dog friendly.

they have a lot of parking slots but is also very easy to park on the street in front of the hotel

good selection of breakfast foods, ample coffee, fruit juices

breakfast was continental but still nice and very tasteful

free parking on site, pet friendly

place looks well maintained and no issue with parking

parking, friendly staff

wifi is poor. it was very uncomfortable.

breakfast was very good and with large variety

there is free parking

bad room service

a bar would have been nice, but there was a mini bar in the room and vending machines with hot and

close the bar and restaurant friday to sunday

restaurant/bar is closed, no room service despite it being advertised on marketing material in the room

late check out mas tarde

i was woken by this service being offered and a better way of collecting laundry might be worth considering

also added bonus of laundry pay machines around next block

the roof terrace with pool and location.

loved the pool only pity they closed it for a season so could not enjoy it that much

the pool, sauna and gym were closed also the restaurant was only open at breakfast, no bar

laundry facility is costly. no provision for washing underwear and drying.

breakfast and wifi speed could be better improved.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

the free wifi wasn't great. you had to pay for the high speed wifi.

day laundry service

wifi offered free was an unsecured network

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

the wifi has to be connected through a webpage, there was no ay to connect the tv to watch netflix or

area is great, good fast and free wifi

in several places , receptionist carla helped us making a phone call and reserving for us breakfast was great

gym could use a bit of a pick me up, but for a hotel gym it had the basics

wifi was intermittent, signal weak, but ok in reception

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell

the wifi signal in the room and elsewhere in the hotel was excellent

laundry room was also at our disposal

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

wifi didn't work.

the room service being once every two nights

onsite laundry was available

the hotel does not offer a self-service laundry, which is essential for longer stays.

the pool is a bit small but good for kids and also for doing laps

booking day and we haven t received any prior information: this was a high expectation for our kids after

i ordered room service as well and the food was again great, but delivery was slow and the staff was

in junior suite but poor wifi and i have to open the door to get connection

the pool is open from morning until night but only from 2-4pm for kids

small not full equipped gym.

you have to schedule to use the pool.

40 euros is too expensive for a burger and a soup with room service, but very

laundry really takes 2 days- this is not something that you would

not see pool or gym but i might have missed it and i'm sure the staff would have directed me to

close to plaza and food courts. nice breakfast at hotel. nice staff

wifi kept disconnecting sometimes and took a few tries to reconnect, but other than that the wifi

we enjoyed having the small kitchen even if we didn't use it too much

was perfect, the bed was extremely comfortable, the quality of the a/c was perfect, they had free laundry service

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

i will definitely come back laundry gym it has everything

they also have a self service laundry room

staff were really lovely - one particular girl went above and beyond helping me with my laundry after a very

with inviting social areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and

breakfast, gym and free laundry

did some laundry one time and that worked pretty well too

we were thrilled they had a free laundry room

great to have laundry for guest use, close to metro & busses one block

i didn t like that they didn t have a laundry service. they also didn t have room service

they do not have washing machines or laundry service

paid 15 euros extra per night for my dog a bichon maltese but the hotel did not supply a pet bed, toy or water

such a lovely vibe, extremely pet friendly staff, my dog loooved it

there is a decent desk and good wifi

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

recommend changing to an unscented laundry detergent

breakfast was fine - toast, cerals, croissants jams yogs fruit etc and hot & cold drinks - as much

highly recommend a coffee shop 5-1inutes walk away called a cafe and bar )a for

they made sure i have breakfast before i checkout early for the tour

in house laundry offerings are useless when only staying one night and we stayed at 3 hotels in a row for

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

employees friendly and efficient. very clean. the salchichon at breakfast was delicious!

i used and liked the little gymn in the basement

didn t have the toilet brush and maybe some small gym or swimming pool would be

room was tiny. wifi very bad

the wifi signal on my room was sometimes dropping, maybe because of the walls.

no room service available

room was tiny and dark, staff was rude and my belongings were left in random places after room service

room service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

wifi was

unexpectedly very big and nice room with mini kitchenette , bath tub and shower

because it looked quite large and would have made our experience a 10/10 because we are active gym users, although

was great, but i recall the hotel laundry services to be quite inflexible with timing

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

breakfast and laundry

laundry is very pricey

no bar in the lobby/lounge

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

i like that they let me had an early check in to the room

i liked the room. modern, clean, good feee wifi

staff were helpful with early check in and taxi ordering

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

good location, super clean, great breakfast, cosy spa with gym and pool

perfect location, excellent free in-room wifi, amazing rain shower, multiple well-located usb slots for charging

wifi is working properly and everything is just right on the money

spa could benefit from addition facilities such as a steam room and a jacuzzi pool.

laundry services not offered on sunday.

asked for an extra laundry bag

had an issue with the laundry service

no free wifi

central clean gear rooftop bar and pool

fact that coffee bar and facilities closed all day plus menu for room service needs

service was excellent. reception, swimming pool and restaurant staff.

bar in the room was not indicated that if you used anything from it was at a cost

comfortable well ventilated quiet good gym for people wanting cardio equipment

was pet friendly but pets weren t allowed anywhere in the property and weren t allowed to be alone

very good location and nice staff. studio was clean and had a lot of space. free wifi ,

just 3-4 minutes away there is one tapa bar which is just amazing and i have to say that the food was incredible

wifi is not quite unstable

kettle would have been welcome in the kitchenette and would have been great to have had a bar at the hotel

room with a small kitchen

very small rooms, laundry and iron services (need to wait few hours for the iron)

i also had problems with laundry service, they have returned my clothes not cleaned and not washed only steamed

laundry service was amazing!

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service

you should not knock the door and ask for laundry in the morning

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

room service was great

very beautiful and modern hotel with great facilities (the spa is very enjoyable) - very central location -

wifi doesn t work properly in the rooms. also impossible to connect

laundry service but pricing was unclear for some 30 items

we asked for laundry service and they just forgot about it

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

bar advertised however only open 7

wifi in the rooms was not very strong, keeps disconnecting, would have to go sit in the lobby to

laundry is too expensive

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

from early in the morning you could hear the wheels of the laundry baskets moving through the corridors waking

property has a big kids playground in front of it

wifi connection sometimes unstable, some facilities are old, and sound insulation between the rooms

appreciated laundry service

drinks at the bar were very good

the pool was much smaller than expected but the rooftop area itself was really great.

the staff are all super friendly and the pool area is a nice place to enjoy some time in the sun

wifi signal was not always stable.

no laundry facilities

room heat. wifi

tv configuration didnt work well, wifi unsafe and not very effective

good if you re needing to work. coworking space in the lobby and strong wifi.

even the wifi username/password was assigned to her name when it should've been me

also we were 2 adults and 2 kids and the family room it s excellent, you have plenty of space

wifi

tv was enough modern so i could easily screen mirror my phone - wifi was reliable and functional

wifi is slow old facility, very small elevator charge my credit card one euro when i booked the

weak wifi

the staff was helpful, especially when we wanted to locate a laundry or other places of interest

had a 2 bedroom apartment including a washing machine for laundry

multiple bedrooms, big bathroom, kitchen and of course flat screens in every room

excellent wifi (fast, easy to connect with direct

lots of street noise until 7am and lots of noise from breakfast kitchen at 6.29am no sleep !

departure, also you're able to use the common facilities (kitchen, toilets, shower, common area, wifi, etc

wifi signal in the room (top floor), we couldn't open the window in the room (only in the bathroom)

they offered us early check in and to keep bags 12 hours after checkout

wifi signal was not good at the room so i had to go outside every time i need to use internet

feel at home so don't mess, or because the staff are keeping them clean (or both) brilliant wifi and lots of

nice location. good room kitchen is a bonus. good staff and also wifi.

confortable, the kitchen in the room was excellent and practical. excellent location!

wifi was slow

check in to check out only one complaint-no kettle in kitchen

the room is confortable, with a small kitchen, very clean

3) laundry and minibar are outsourced to a vendor

only that their is no 24 hours room service

the staff was very courteous and the breakfast was great as well

breakfast could be better

i liked the location, however, some amenities including free wifi was not working at all

i was unable to access the gym, which was disappointing

pity that during our stay, the wifi was affected by the fiber optics work in the area

the internet connection and room service was awesome

the bed was comfy, the breakfast was pretty good, and the wifi was excellent

location, breakfast, staff, bed and pillows, better: wifi, tv channels, lift good: cleanliness, bathroom, narrow

hotel with amazing rooftop bar and pool

i recommend checking it out during the day when the bar is not open as it feels like a private roof top then

food selection in the bar could be better.

hotel with amazing rooftop bar and pool

the pool, spa and location

they do provide laundry/ironing services but would have liked to have known this beforehand

the laundry stuff could only press it during the day, not in the evening (when i needed it)

only laundry service

not iron my shirt and laundry service never came despite chasing

for ironing of clothes you are required to use laundry service & pay for it

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

very friendly helpful staff, great price, good wifi.

room was clean and tidy every day, and the wifi was fast

excelent wifi

breakfast friendly staff, helpful with kids good wifi connection close to metro station

there is laundry and food shopping within walking distance

would have been nice to have laundry & gym facilities

the mini bar fridge not priced bad everything is 3 but i d have rather had a fridge to put drinks in to

superb location. le room service was fantastic. breakfast was great. awesome awesome awesome :)

an internal restaurant for meals (but there are excellent ones in the surrounding area) and the breakfast is

milk in the room or normal teabags but when i called room service they brought some up for me

excellent customer service. fab room service

gym is so small

room service is a delivery service - the food was okay but not what i expected

child put his hand against the glass (and hand got suck in, so careful for parents with young kids

staff was friendly and helpful; laundry service was much appreciated at that time (one week into a two-week trip

the hostel looks pretty good, rooms are very well furnished and equiped and the room service

wifi could be stronger, tinny walls between rooms

air con; wifi didn't work for me, but did work for my boyfriend; super cute presentation of towels on bed;

is great, the tv and wifi worked fine, and they held my bag for me for the afternoon after checking out, which

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

wifi worked well

the pool is fantastic and the entire facility has so many extra rooms

wifi was only available in the room

good service and descent breakfast

the hotel bar was closed when i was going to have the last drink there

the wifi could have been better,it was really slow sometimes.

gym from the 70's

staff very friendly, location , room service

the charge for laundry was quite expensive in comparison to other hotels we have stayed at.

laundry service because of national spanish holiday - nowhere else in the world would a top

i didn't get my laundry until i had missed a full day

location, decor, staff, breakfast, laundry

expensive laundry

like the location and its value for money, good internet wifi, it a clean hotel

the rooms are perfect for students and kids small and cramped ( during our stay there was a full bus of kids

wifi very poor, often failing altogether - we were a family with 2 teenage children - in this day

wifi worked well in room 314

the kids were running throughout the whole floor at night

despite following up multiple times, the hotel delayed investigating with their laundry provider for over a

price for the pet and additional taxes for it ( room taller for the pet +10 and this information arrived at

nice pool and rooftop bar in

4 am 5am then 7 am, when i complained i was told it's a pet friendly hotel

clean hotel, bar area good but expensive and limited food options, but plenty of tapas bars and restaurants

no bathroom or in room slippers, laundry is quiet expensive

rooms not all that soundproof. no guest laundry facility.

laundry service accommodating even though they were unable to remove the stain on my dress

great same day laundry service

no laundry

not really helping to reduce unnecessary laundry

room service is the worst

clean, the staff was very attentive and the company generous with free coffee, water, and a huge breakfast buffet

loved the breakfast, the shower, the comfort of the bed, the little balcony we had connected to the room,

the room was comfortable and cozy. room service every day. good breakfast.

lots of nice restaurants and laundry nearby

i was offered a complimentary use of portable wifi throughout the 8-day stay and that saved me a hefty price

wifi in our room was working well all the time the hotel is in a perfect location

wifi is hit or miss depending on room location

very close to the restaurant so at 7am in the morning you could hear everybody talking loudly, kids running

supermarket across the road and laundry service 3-4 doors up

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

the hotel, the decor, the staff, the ambiance, the facilities, the breakfast choice and the location

bathroom ceiling was falling apart and shower seal was no good so there was a pool of water on floor after

didn t operate properly and wifi kept dropping out

concept of shared facilities of well equipped kitchen area, laundry facilities and eating area

lots of extras like laundry and kitchen

has amenities to cook, and also washing machine in case you are staying longer and need to do laundry

the shared kitchen and laundry areas were great and very clean

concept of shared facilities of well equipped kitchen area, laundry facilities and eating area

also our laundry was late and almost missed us before check out and staff seemed bothered when we

wifi was perfect and they have a pool on the rooftop

there could have been salad leaves at breakfast.

wifi in room was a little intermittent also had booked because of pool but this didn't open until

breakfast could have been more choice (only one kind of cheese) - however, the rest of the

size was great, the staff was very friendly and the parking outside is a plus for people that rent a car or

huge parking and highway is near

were excellent room service was excellent room was clean and well appointed all staff were helpful and

- wifi with some difficulties in connecting devices, mostly with reason for network congested

better breakfast items and options

we had dinner and breakfast, both excellent

it maybe a personal issue but being in a squashed room without light and air is my pet hate

great locations just by the opera tube stop. lovely roof top pool and bar.

was no room service and the car park was quite difficult to find even with an 8 page print out, valet

we had breakfast included which you could choose off a menu (pancakes, benedict, omelette etc) and also