hotel had no restaurant or bar facility open

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

no restaurant no room service

bar does not open at night and little choice for dinner

this time i used the laundry facilities, which are very convenient

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

it was cozy and very comfortable and it was nice there was a kitchen.

staff were good, gym and wifi are good. it has a good workspace for working remotely.

were nothing in the kitchen for the short stay

staff is very supportive, and the rooms were super clean and every day we had room service

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

great breakfast and nice bar

marks for wifi - very good signal with no interruptions

breakfast was very good,

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

free parking. close to tram station to access madrid

the breakfast was good

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

not open after breakfast and no bar

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

no room service

clean rooms and friendly staff, good quality hotel good wifi

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

wifi had some downtime

aircon wifi parking lovely leafy location clean towels and

fantastic value for money and being allowed to take our pet cat and keep her in the room

high-speed wifi. close to city center.

parking is also good plenty underground and outside

parking sensors don't detect them which resulted in one gouged alloy wheel

free parking under the hotel with easy access to the motorway network around madrid

spacious. nice bathroom. parking available. good value for a night stay while traveling.

property is excellent if you are travelling south with a pet and do not want to travel far off the motorway

laundry pickup to early (around 6:30) and the driver is not very smooth.

we entered the room there was a smell like smokers had been there - or old laundry left too long

large, closed and secured parking in front of hotel

wifi was stable.

used the gym a few times and it had what i needed so it was great

the room was large, clean, comfortable. good desk. underground parking available. good wifi.

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

a mini bar in the room is advertised but there was nothing in it

found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

day laundry service

the wifi service was also very good as well as air conditioning system

wifi and air con working perfectly

thought that the wifi was very poor & the room was quite warm

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

laundry room was also at our disposal

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

they could of informed us there was no room service

my kids and i would wake up sweating

big rooms. laundry service was excellent.

wifi gave me trouble but was quickly repaired. great staff.

no wifi connection.

s not possible to get a coffee until 11 when the bar opens

parking available, good breakfast, nice rooms, wifi. all perfect!

i was woken by this service being offered and a better way of collecting laundry might be worth considering

also added bonus of laundry pay machines around next block

needed the breakfast bar to be open earlier than 0730

the pool terrace ia amazing wiz amazing views

the rooftop terrace and bar are great for relaxing after sightseeing, with fantastic views

nothing - although maybe they could start breakfast a little earlier at 7am rather than 7.30am!

minibar refrigerator , no kettle service , wifi in some rooms arent good enough, but k was busy outside anyway

wifi wasn t working very well for us

we could eat whatever was in the bar

in addition, the gym facilities could do with being improved - there was, for instance, only one dumbbell

gorgeous breakfast, very attentive and efficient staff in the restaurant and reception.

very spacious,the pool,the gym.

our room was beautiful and room service was great

the reception staff were fantastic the room service was good

room service finish ar 23h00. not convenient when arriving late from a trip.

the hotel offers free laundry service, comfortable rooms, free gym and generally everything you might need for

i will definitely come back laundry gym it has everything

laundry does not work all the time. my isle door does not work properly.

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

the convenience s offered. restaurant, laundry, service.

breakfast, gym and free laundry

a few minor things: nice that free laundry service was offered, but many of the machines were broken

did some laundry one time and that worked pretty well too

great to have laundry for guest use, close to metro & busses one block

with inviting social areas, comfortable workspaces, a ping-pong table, a playstation 5, free laundry 24/7 and

onsite laundry was available

the hotel does not offer a self-service laundry, which is essential for longer stays.

was excellent and helpful the location was close to everything having an indoor swimming pool and gym was very

locatio, services , excellent bar and staff

the bath room is small and it's hard to bath kids as the space is so small.

recommend changing to an unscented laundry detergent

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

the breakfast we got was simple, but definitely still good, a pleasant start to the day

wifi was good

poor breakfast, no wifi

laundry really takes 2 days- this is not something that you would

hotel has suites, which means a spacious room with a small kitchenette

basic kitchen

was great and spacious; the bed was amazing; wifi fast and stable

the small kitchen was suitable for cooking/heating light meals and the location was central while close to

amazing breakfast every day, the bar, lobby and pool always have a good atmosphere

staff were very friendly helpful, rooms were clean, breakfast was a good spread and quality.

inside pool belongs to an external company so if you would like to go you pay an extra fee of 15 per

hotel is a bit tired - the lifts are cranky and old and the gym is just about functional (comfort cooling but

the staff were very helpful in particular at the bar and on reception.

was great, but i recall the hotel laundry services to be quite inflexible with timing

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

laundry is very pricey

breakfast and laundry

the junior suite was great! clean rooms - spacious. perfect for a stay with my kids.

they do not have washing machines or laundry service

i didn t like that they didn t have a laundry service. they also didn t have room service

and decided to stay here again due to its location - and the fact that i needed to travel with my pet this time

wifi reception was not good kept dropping out accessibility via taxi was poor due to single lane

bar was really nice and relaxing

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

we got free upgrade with great view and mini bar was also included

the kids loved the pool

spa could benefit from addition facilities such as a steam room and a jacuzzi pool.

the spa and sauna was free and booked easily from the application, they were incredible

brought my kids with me and i was in awe

full kitchen is definitely plus for traveling with kids

wifi was also excellent

kettle would have been welcome in the kitchenette and would have been great to have had a bar at the hotel

and had netflix the bed was super super comfy the bathroom was very clean the room had a small kitchen well

laundry services not offered on sunday.

had an issue with the laundry service

asked for an extra laundry bag

the pool was small but had plenty of beds and it s about timing, beat the excessive heat and it s

water is cold in the pool, although i stayed in the middle of august

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

lovely staff and rooftop bar and restaurant was amazing

breakfast was a well laid out buffet, well maintained, and with something for everyone

the spa is great for a city hotel

we asked for laundry service and they just forgot about it

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

laundry service but pricing was unclear for some 30 items

the wifi was unreliable. the street was noisy at some point at night.

breakfast was a little expensive.

no laundry facilities

room heat. wifi

beds where comfortable, wifi was good and the room was clean

wifi was good as well

tv configuration didnt work well, wifi unsafe and not very effective

appreciated laundry service

the pool is also very small, more like a plunge pool and the wifi wasn t the best

air conditioning is perfect comfortable extra large double bed perfect lighting in the room fast room service

location was excellent, rooms were lovely and very clean and the rooftop bar was amazing!

s all good, great staff, nice rooms, pool, great bar and fabulous location

the location, room size, wifi

wifi

wifi is very slow at this hotel, so if you need good internet while traveling, i wouldn't recommend

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

weak wifi

the staff was helpful, especially when we wanted to locate a laundry or other places of interest

had a 2 bedroom apartment including a washing machine for laundry

clean room and bathroom, comfortable bed, nice warm room with a balcony, good wifi, we didnt hear any noise from

wifi excellent

was on 5th floor and my room was right next to kitchen

location, wifi, heater, small kitchen

very good hotel for very reasonable price. good breakfast. kitchen in the room.

room was not ready upon arrival and we had to wait, it also took us some time to connect to wifi

the bar didn't have the drinks we were looking for.

the air condition was working very well and so did the wifi

3) laundry and minibar are outsourced to a vendor

location, breakfast,comfort

no restaurant, though they did offer room service, but the food was pretty bad and overpriced

the gym

no facilities to relax on the property solely - small old gym and breakfast venue

location, breakfast, staff, bed and pillows, better: wifi, tv channels, lift good: cleanliness, bathroom, narrow

i was unable to access the gym, which was disappointing

the bed was comfy, the breakfast was pretty good, and the wifi was excellent

wifi wasn t working the first day but they fixed it within a couple of hours

wifi, tv channels, lift good: cleanliness, bathroom, narrow corridors leading to room, fitness gym

room restorant spa were so good

breakfast , alex on the front desk very helpful ,the staff on the bar need to work very hard with room service

the staff were very helpful and friendly, the rooftop pool was great

the room service food ,the location

wifi and air conditioning worked fine

there is laundry and food shopping within walking distance

would have been nice to have laundry & gym facilities

an internal restaurant for meals (but there are excellent ones in the surrounding area) and the breakfast is

because i was there for business, i needed access to wifi

bar would be great, especially as we had a lot of rain, it would have been nice to have an area to

gym from the 70's

very good breakfast with lots of choices

staff very friendly, location , room service

gym on the roof is never in use, windows and air condition are closed, and in the sun of madrid it

gym has old equipment and opens only at 10:00 am

not iron my shirt and laundry service never came despite chasing

only laundry service

for ironing of clothes you are required to use laundry service & pay for it

they do provide laundry/ironing services but would have liked to have known this beforehand

there's laundry services but if there are washing machines that can insert coins, that will be even better

laundry service because of national spanish holiday - nowhere else in the world would a top

location, decor, staff, breakfast, laundry

expensive laundry

the charge for laundry was quite expensive in comparison to other hotels we have stayed at.

i didn't get my laundry until i had missed a full day

breakfast was great and really helpful staff

very awesome hotel,free parking,clean room,good service,good food , strongly recommend:)

i also appreciated the convenient on-site parking, which made arrival and departure hassle-free

breakfast was very good

great, friendly and helpful staff, nice clean room with comfy bed, quiet area, private parking,

lacked a nice gym

the gym is great! you can stream fitness videos from your phone to the tv.

no gym

- when we booked it mentioned there was room service but because of covid there wasn t

worth to pay extra for late check out

i also had problems with laundry service, they have returned my clothes not cleaned and not washed only steamed

you should not knock the door and ask for laundry in the morning

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service

very small rooms, laundry and iron services (need to wait few hours for the iron)

laundry service was amazing!

lots of nice restaurants and laundry nearby

good wifi, good bed and great staff

i was offered a complimentary use of portable wifi throughout the 8-day stay and that saved me a hefty price

fantastic breakfast. excellent position. great staff.

very good breakfast, and clean room

supermarket across the road and laundry service 3-4 doors up

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

love it staff gave late check out 1300 without discussions and very friendly

speed of wifi is a bit slow and the flow of the shower is a bit small

bar area or restaurant in the hotel but you had to walk down the street and around the corner to

i did not have any breakfast.

great locations just by the opera tube stop. lovely roof top pool and bar.

let me chose when and what my kids are exposed to

the hotel rooftop is great but the pool is much smaller than it seems in the photos but still a good pool for

was no room service and the car park was quite difficult to find even with an 8 page print out, valet

wifi pillow and mattress not comfortable toilet was broken for 12 hours and they couldn t give us

no bar or room service

room was tiny. wifi very bad

room was tiny and dark, staff was rude and my belongings were left in random places after room service

room service is outsourced but an excellent service delivered in a lovely box by a very smartly

laundry facility is costly. no provision for washing underwear and drying.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

there was a gym

a day for wifi is from the last century

breakfast and wifi speed could be better improved.

not really helping to reduce unnecessary laundry

airco and wifi were ok, bathroom had a

the location is perfect, a lot of options for breakfast,

stayed at the fifth floor and there is a wifi problem

the wifi signal is not good

, free wifi fast enough, 20 mins walk to most tourist place, close to lots of bars and restaurants and

thing i can complain about is the wifi

did experience some trouble with the wifi at times but manageable

they offered us early check in and to keep bags 12 hours after checkout

feel at home so don't mess, or because the staff are keeping them clean (or both) brilliant wifi and lots of

also our laundry was late and almost missed us before check out and staff seemed bothered when we

lovely room, big balcony, great views from the pool, walking distance from everywhere, great wifi

asked for 3 adult beds and paid for 3 but only got a double and short bunk bed for kids

walked through the door - the feeling of being in a garden , the water , plants and the roof top bar

we also had a worker take my kids yogurts after having to leave because he wouldn't let my son sit on his knees

from early in the morning you could hear the wheels of the laundry baskets moving through the corridors waking

laundry is too expensive

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

good gym and breakfast

maybe offer a bottle of wine with the mini bar service

wifi, good room, decent bathroom

nice prices in the hotel bar, bar opened till 23,00

old furniture, only one chaire in the room, coffee in the bar is fair, expensive parquing

the offer of choices in bar and restaurant for breakfast was excellent

-stable wifi

no laundry

laundry service accommodating even though they were unable to remove the stain on my dress

no bathroom or in room slippers, laundry is quiet expensive

rooms not all that soundproof. no guest laundry facility.

great same day laundry service

the lift didn't work and the service staff were busy using the other with their laundry runs one member of

it would be tight for 6 unless 4 are kids

kids enjoyed the bunker bed.

wifi and tv didn't work. limited restaurant facilities

no of the kids wanted to sleep up there because it felt claustrophobic

great breakfast with different meats, fruits, cheeses, coffee and different breads

breakfast was very tasty and had many options including fresh fruit, staff was super friendly,

room service staff really noisy in the corridors outside the room from very early in the morning

wifi connection kept cutting out. that was annoying.

a very efficient room service is also provided

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there

this hotel offers excellent value for money, especially with the added perks of being pet-friendly, breakfast

to improve breakfast by adding some american food like bacon and eggs

breakfast was well stocked

the kids were running throughout the whole floor at night

staff was friendly and helpful; laundry service was much appreciated at that time (one week into a two-week trip

is great, the tv and wifi worked fine, and they held my bag for me for the afternoon after checking out, which

the hostel looks pretty good, rooms are very well furnished and equiped and the room service

air con; wifi didn't work for me, but did work for my boyfriend; super cute presentation of towels on bed;

wifi not working properly

small room, had to take laundry to the reception

pool was small and was very cold so didn t use.

good location, they allowed us early check in which was great

the roof-top bar is a real asset - to have a drink and eat something, or just sunbath and refresh in the pool

swimming pool closing too early despite the presence of the sub till 10pm.

room is of average size and is not secure for kids (windows can be easily wide opened, and glass on tables is

yourself as well as coffee and juice - well worth 10 euro the jewel in the crown was the small pool on the roof

astonishing view on the roofs of the city, convenient location, cafe with good coffee, good wifi, generous

rooftop terrace with small jacuzzi pool

i didn t manage to use the pool as it was really busy when i went up but it looked great

i wish they had a laundry room, but laundromat was close enough nothing bad to say

we also found a nearby laundromat 4 minutes away and it was easy to do our laundry mid-trip

close to a laundromat should you need to do some laundry

wifi was fast

quick room service in the morning

staff, small mini rooms, no room service none food or beverage, and bathroom gets flood in water every time you

luxury decoration helpful staff fast room service i really want to thanks reception staff for there helpful and

great location, clean and good breakfast. late check out is great

room service was excellent

no room service after 11pm, and no bar in the room

very central, the staff were polite, the facilities including the gym were great

the gym is very decent and played great tracks

no wifi in the room a 300 x 300cm window in the room

staff was super friendly and helpful. they accommodated the needs of my kids.

staff was super friendly and helpful. they accommodated the needs of my kids.

laundry service at hotel was extremely expensive

laundry service and better selection of food in breakfast

and occasionally throughout the night, the service roller shutter doors were opened/closed (for laundry etc)

comfortable room with a bonus little kitchen with a fridge

wifi at hotel works perfectly but they also gave us wifi device so we had internet all they when we

laundry prices were expensive

the laundry service is a bit pricey, but very prompt (a few hours) and of high quality.

laundry was a bit pricy but they were so far i didn't mind

they put us in the room in front of the laundry, that works from the morning till almost midnight

we did not take advantage of the breakfast, but laundry service was extremely efficient

wifi was very poor.

at night the bar is very popular so it can be quite lively - which i liked but some people might find a bit

the staff are all excellent and it is wonderful to have a great bar to have a night cap at before heading to

location is superb with the hotel being located in a great street for tapas and bars

plenty of sockets, very good wifi and a selection of lighting modes

i also can't understand that guests who paid for 6-7 days hotel, don't get laundry service, they said they don

the staff, location and breakfast was excellent.

is perfect stunning view from rooftop terrace fabulous friendly staff great breakfast

the pride weekend, don't get me wrong, but i feel like i've paid for a 5 star hotel and not even breakfast was

hotel was spotless, pool was the extra bonus which we really enjoyed

close to everything- staff were very helpful - bar prices very reasonable

were perfect, the room was clean, modern, in a good state of repair with clean towels, strong wifi and

sometimes it's not as easy to find hotels with rooms for 4 (easier for 2 adults, 2 kids, but not so much for

the bed for kids in th family room was uncomfortable.

the cava baja street where the hotel is located is filled with one pub/tapas bar after another and is great

in the middle of the center of madrid, for a single person is perfect, also automatic 24hrs laundry a cross

the laundry service was wonderful & not too pricey

the location is fantastic and the staff is great. recommended for families with kids

big, useless cot in our bedroom taking up a lot of space - we have no small kids

had problems with the wifi during a couple of days but they allowed me to use their computer instead until they

location at the heart of city center, however customer service can be improved requested for laundry bags to be

laundry service is very late

the price for the hotel laundry pick up timing

location breakfast staff room service

the room service was efficient and the food delicious

no access to any ironing facility other than expensive hotel laundry service.

there is an in-house ironing and laundry service but it was very

the laundry service was extremely expensive

noisy room 507 gurgling pipes and could hear laundry room noises at about 6 am every day

the prices are higher than normal for laundry

coffee, tea, and some water in the kitchen would have made this an 11/10

it consisted of a dining area table to sit 4/5, a kitchen supplied with large fridge/freezer, dishwasher, hob

the room and bath stub and room service

kitchen, table & bathroom were very clean

no sun light no view not dutiable for family travelling with kids a lot of things around

breakfast - a set menu given to you which was unfortunate as i was with a vegetarian and meat was

the room i was in had not mobile reception and the wifi was quite weak

it has a charming reception and bar area

the staff were excellent and the bar area nice with complimentary water and fruit.

wifi was a disaster

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

there was no mini bar or fridge in room but we were told we needed to leave our credit card incase we used

only problem was no wifi connectivity.

i liked the position and the late check out time

no wifi in the room, had to stand in hallway.

we were charged 100 euros for one small bag of laundry

was not that good, i asked for laundry upon my check-in and informed the reception that i need the next day

restaurant and breakfast service

beautiful clean hotel, lovely rooms - staff was amazing and let us check in early with two small kids

everything we wanted to see and do, all the restaurants and bars on our list to check-out, were all within

laundry service is expensive.

on a 3 week trek thru europe and needed to get laundry done

we were a family of 4, two adults and 2 kids and the room had 2 bunk beds which was ideal for the kids, in

the hotel even offer room service which we didn't make use of

they had a large variety of food to choose from that my whole family enjoyed (including the young kids)