the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

wifi was not good. didn t work most of the time.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

good wifi and ok breakfast

it means the restaurant and laundry close on the weekends and holidays

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

there is no room service 24 hours !!!

no 24 room service

one of the plates in the snack bar was quite low quality for such a place.

good car parking and free wifi

breakfast was very limited, could def have had a bigger & better selection

wifi connection was quite bad, had to reconnect every 5 minutes

breakfast

strong wifi, free parking :)

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

13) on the site, it says laundry facilities and massage services

well, had a little bit of problems with the wifi in the room although in the other areas it worked perfectly

no room service and no options to have dinner inside

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service

provide common washer and dryer if some one wants to do own laundry

breakfast, bed, free parking

lovely and clean, nice breakfast, pet friendly.

the hotel was packed with people. i always found a table at breakfast but just.

free parking, good breakfast, great restaurant across the street, extremely clean

plenty of free parking on site

has great location and safe parking

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

the gym does not have a functioning treadmill. the breakfast was poor quality with

had to pay for parking.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

wifi had some downtime

fantastic value for money and being allowed to take our pet cat and keep her in the room

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

i was grateful you had a gym but a few weights would be great

needs refurbishment, they advertise gym but all machines are not functional

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

no room service

a lovely restaurant bar beside hotel (castizo)

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

laundry pickup to early (around 6:30) and the driver is not very smooth.

we entered the room there was a smell like smokers had been there - or old laundry left too long

bar in the evening doesn't open till 19

quiet, gym, summer swimming pool

wifi not working

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

staff is very supportive, and the rooms were super clean and every day we had room service

this time i used the laundry facilities, which are very convenient

the best, the swimming pool, the gym and the rooms with two beds completely separated

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

no food service ud83dude03 but we had a kitchen so it was wonderful!

the rooms are well maintained, and the on-site facilities are great, including padel courts, a gym, a swimming

big rooms. laundry service was excellent.

wifi works well all over the place

the was no room service option either

from the room you get a glimpse of the golf course

the wifi speed can be improved

no room service, just a fridge with small amount of items

very close to shopping malls and good fitness club

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

room service was absolutely unacceptable

no restaurant no room service

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

room was located near to a late night bar that is very noisy until 3 am

if i stayed again i wouldn't bother with breakfast , i would walk to one of the local bar cafes

there is a bar with good coffee where you can access from the hotel

comfy, friendly staff easy good wifi so work was smooth

finally logged in to unsecured wifi from restaurant downstairs

spacious. nice bathroom. parking available. good value for a night stay while traveling.

free garage and outdoor parking

is a pet friendly hotel which i was not aware of when i booked

free parking under the hotel with easy access to the motorway network around madrid

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

gym

there was a pair with spoiled kids nextdoor and did not take proper care of them, but this is not the fault of

kitchen in the room, speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits,

kitchen cutlery should include scissors

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free)

large room and friendly reception staff. good and clean bathroom. wifi works fine.

the wifi works well

easy access, free parking and friendly staff

of freshness of the breakfast bar gives a lot to be desired

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

the pool was nice a big and lovely area to sit outside

the nq bar at the spa and gym club was always closed, but i wanted to try something there

booked in a very large group for kids football camp in the region, so not really possible to choose other hotel

very comfortable bed, great wifi coverage, cleanliness;

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

wifi signal in the room was so low that one couldn't connect

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

great place to stay with good breakfast. everything was easy!

t use their parking , there s free parking on the street and do not take breakfast they only have few things

the breakfast was a good deal for 6 euros, and had a good variety--nice bread rolls and some ham/cheese

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

everything was fine. a shame that the gym didn't have a static bicycle

the back side of hotel), backyard view, very clean room, big and confortable bed, good breakfast, gym room, lift

the room was a good size and comfortable gardens were good and the parking exerlent

were delighted with the young man on reception who allowed us to park our car and trailer with bikes in the

bedroom was very large and comfortable with nice views. parking right outside the entrance

there's a nice bar right across the hotel, in the park

the bar hours were a little short and out of 5 nights only able to visit once.

very good breakfast all in all very good value for money

bar for breakfast available even though breakfast was not included in my room rate

reception staff were excellent. bar and restaurant staff less so

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

mini bar with fruit juices, water and can drinks, replenished every day

hotel rarely opens its restaurant for dinner, and eating in the bar is basic, but not fine dining

marks for wifi - very good signal with no interruptions

breakfast was very good,

the location, breakfast and parking

free parking. close to tram station to access madrid

not open after breakfast and no bar

the breakfast was excellent

very good bed and excellent breakfast. the 3rd time i stay in madrid in this hotel.

laundry facility is costly. no provision for washing underwear and drying.

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

a day for wifi is from the last century

the free wifi wasn't great. you had to pay for the high speed wifi.

wifi very poor- none in rooms and free wifi in reception was painfully slow.

room service is supposed to be 24 hours but when i ordered at 5am it's closed

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

good staff, bar food was ok. rooms very clean. gym was ok

and friendly throughout the stay (for example, i mentioned to the front desk staff there was no bar soap in my

all the staff especially at the bar (:

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

really fast internet wifi to download a movie within half an hour, and super clean bathroom with disinfected

very good wifi (1st floor)

great location near metro and convenience store complementary stuff in bathroom included strong wifi

very friendly helpful staff, great price, good wifi.

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

excelent wifi

wifi was good and the air conditioning worked well

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

the wifi seems to work well, although there

wifi was strong, it is close to a metro station and the bed is comfortable once you get over the

***very*** fast internet on the wifi location close to tetuan and cuzco stations; also a 24 hour carrefour 2

in house laundry offerings are useless when only staying one night and we stayed at 3 hotels in a row for

were very nice, and we could get an extra bed in the room as we are travelling with 2 kids

small clean gym with basics but no weights

the staff was excellent and the breakfast was one of the best we experienced during our 60 days in spain

no kettles/ tea or coffee in room. no iron in room. gym very basic.

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

gym was limited in terms of machines and equipment.

i aske if room service was available , and was told no

the rooftop is great too, with a pool and bar to chill

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

wifi is no good response. too small fruit for breakfast.

room and breakfast

all staff unbelievable helpful and friendly, breakfast

wifi connection unstable and not always working

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

laundry service is very expensive and charged per

smin) went our of her way and she got me

was very comfortable, staff were very helpful, room service was great and food at the restaurant was splendid

easy because of construction, so if you are traveling with a lot of suitcases or strollers or kids, you may need

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

was no microwave in the room to heat up food, nor was there a place to dry the laundry

there is quite early check in, and late check out, what is very comfortable

also pool is available

hotel was clean and they had a very nice selection for breakfast

also no laundry service even though it says there is one

clean laundry

and the wifi didn t work in the rooms

also some of the gym equipment a bit shabby or

shuttle from/to airport, shuttle to santiago barnabeu stadion, room was comfortable, toilet is amazing

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

the spa was not available

stepping down into spa bath to have shower

late check out

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

nice quiet hotel breakfast had great choices bar staff friendly

wifi wasn t working very well for us

gym is very small and some of the equipment didn't work

drinks served by pleasant bar staff

wifi was intermittent, signal weak, but ok in reception

no free access to spa area.

the bed was really comfortable, room very clean and the breakfast was incredible

and the swimming pool felt like a hidden oasis in the middle of madrid

24 hours room service food was horrible and very limited options and no vegetarian option only una sopa or

didnt let us use the pool. that was annoying.

despite following up multiple times, the hotel delayed investigating with their laundry provider for over a

yes, i didn't have enough time to enjoy it, specially pool and rooftop , hope next time i will

room service food quality was exceptional.

hotel with a gorgeous little rooftop pool and bar, quieter too as in a residential area slightly out from

unfortunately, due to covid, there is no room service

laundry facilities were a

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

do not request for laundry service, your clothes will be ready in 5 days

laundry service is tremendously expensive

pool bar could do with updating but that's being a bit picky..

a laundry room where i could do my own laundry would have been nice.

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

the ground floor public areas were lovely, modern, fun music instruments and decor, bar was welcoming for a

wifi worked great

the wifi functioned well

wifi pillow and mattress not comfortable toilet was broken for 12 hours and they couldn t give us

room service

room service did not meet my expectations. looked better in pictures but it's less than average

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

the roof top bar is also very nice

having no gym is it s only downside.

shame no pool or spa to relax ud83dude14great

i really enjoyed the gym

the hotel does not offer a self-service laundry, which is essential for longer stays.

onsite laundry was available

the room service is verygood

gym and pool

the gym rules

the gym was good

enjoyed its amenities and the breakfast was of the gods

10 min by tube to the center, rooms are comfortable, bathroom is clean, there is a gym, also the bar and food

bar closed a little early as did room service (for those late arrivals or long working days)

the breakfast was ideal, offering a lot of options and the coffee was truly amazing

has amenities to cook, and also washing machine in case you are staying longer and need to do laundry

concept of shared facilities of well equipped kitchen area, laundry facilities and eating area

lots of extras like laundry and kitchen

the shared kitchen and laundry areas were great and very clean

stable wifi, clean room, good location. administration responses quickly to request.

day laundry service

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

the wifi service was also very good as well as air conditioning system

wifi and air con working perfectly

thought that the wifi was very poor & the room was quite warm

the laundry service was great

near the metro quiet area beds are the best wifi is wonderful modern facilities rooftop restaurant friendly

pleasant staff able to accommodate my early check in request.

and rich breakfast, friendly personnel and clean rooms all you actually need

the burgers at the rooftop bar were so-so

laundry room was also at our disposal

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

the room service being once every two nights

as well it has a lot of space a small kitchen big bathroom a desk, a good view, no noise and the wifi was as

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

wifi connection wasn't great, so when i had to send emails for work, it was a bit of a challenge to

the hotel provide late check out for a nominal fee

everything was super. excellent wifi connection.

the wifi was a bit patchy

very comfy bed, lovely bathroom and exceptional breakfast!!

amazing breakfast every day, the bar, lobby and pool always have a good atmosphere

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel

rooms and wifi can be improved

wifi signal and internet access is very slow

fast laundry service

wifi quality. no mugs for coffee

no gym

gym was to small

except for a small gym, there is nothing great to do inside the hotel.

laundry really takes 2 days- this is not something that you would

we enjoyed our stay, my kids loved that the fact that breakfast goes with the room

the room is big with simple kitchen and supplies

nice hotel in a nice area. great value for money. verygood breakfast. polite staff

apartment well equipped with a handy little kitchen with plates, bowls, a pot and pan

they do not have washing machines or laundry service

i didn t like that they didn t have a laundry service. they also didn t have room service

i didn t like that they didn t have a laundry service. they also didn t have room service

size room, cupboards and shelves, good air-con, wifi ok

the staff were wonderful- kind and helpful with our early check in request

you should not knock the door and ask for laundry in the morning

laundry service was amazing!

very small rooms, laundry and iron services (need to wait few hours for the iron)

room and the bathroom, sights from the room, electrical appliances and security box in the room, laundry service

i also had problems with laundry service, they have returned my clothes not cleaned and not washed only steamed

from early in the morning you could hear the wheels of the laundry baskets moving through the corridors waking

laundry is too expensive

moreover, it is ridicolous that a 4* hotel does not offer laundry services on weekends

also room service was awesome

excellent atmosphere - classy and comfortable - excellent room service

spa access is not included

after having room service i called the kitchen to collect the tray as they required, however, they didn't really

only problem was that you have to pay additional amount for the pool and the fitness centre, perhaps this should

room service was very expensive

in addition the gym while great is not explicitly a hotel gym and is very popular so guests should be aware

recommend changing to an unscented laundry detergent

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

wifi worked flawlessly (and i had to use it for work purposes, including remote teaching) and a

so quiet, thank you to the staff that were all so helpful, its very clean and has a very good wifi and

the nicest staff, very clean, good breakfast and the location is perfect!

> no iron device in the room. > laundry pickup , you need to give it to reception.

room service was incomprehensible and quite difficult to reach the reception

the hotel lobby and bar very nice and modern, the restaurant very good space and the food delicious

there was a sheer lack of room service- they did not even bother to replace the towels

we had flexibility for early check in and luggage storage after checking out, which is really important in a

the laundry facilities were free which was a bonus

i will definitely come back laundry gym it has everything

laundry does not work all the time. my isle door does not work properly.

they also have a self service laundry room

the convenience s offered. restaurant, laundry, service.

breakfast was simple, nothing too crazy

the breakfast bar was an excellent start to our days that we always looked forward to

breakfast

the breakfast buffet delicious

there was construction being done or someone with kids, but at 8 or 9 am there was a hammering

have to download an app to do laundry and half the machines don t work.

location was good and the facilities were clean and nicely organized, i was even able to do laundry during my

view of the palace, 24/7 reception, really good breakfast, laundry machines (washer and dryer)

did some laundry one time and that worked pretty well too

we were thrilled they had a free laundry room

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

we got free upgrade with great view and mini bar was also included

staff was exceptional, location, gym facilities, breakfast and so on.

spa and pool were welcome after the siesta

the pool was misleading, not spa like and too cold.

asked for an extra laundry bag

laundry services not offered on sunday.

had an issue with the laundry service

everything.. the staff accommodations and roof bar and breakfast all excellent!

early check in was a nice touch and the location is great

they offered us early check in and to keep bags 12 hours after checkout

feel at home so don't mess, or because the staff are keeping them clean (or both) brilliant wifi and lots of

thing i can complain about is the wifi

wifi signal in the room (top floor), we couldn't open the window in the room (only in the bathroom)

cool, the staff very polite and helpful, adrian was really welcoming and helped me to do an early check in

and if you need a sanitary bag, brace yourself because you might get a laundry bag after 10 minutes discussion

wifi is very poor

wifi wasn t really good. couldn t use it most of the time. i was on the 3rd floor.

don't know how to connect wifi (i did not bother to ask the front desk though) ...

lovely staff, small but clean rooms, free wifi available

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

breakfast and laundry

laundry is very pricey

was great, but i recall the hotel laundry services to be quite inflexible with timing

the price charged for a pet was excessive and taking advantage.

wifi a bit intermittent

my son used the gym which was good

breakfast was a bonus.

hotel facilities are great (swimming pool and gym) rooms size was perfect and staff was super friendly, definitely

the breakfast was very good and the crew as well

the gym is to the small side

there was a complete absence of information in the room apart from a room service menu

rooftop was closed. would be nice to be able to chill there even if the pool is not opened.

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

the ev charger is in the garage but they won't help you if there is any issue as the service should is

mini bar was good and reasonably priced though no price list provided

and had netflix the bed was super super comfy the bathroom was very clean the room had a small kitchen well

i was allowed 2 hours early check in

wifi was bad at certain parts of the room

nice room with a small kitchen, comfortable bad and nice bathroom.

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

the gym was larger and better equipped, but its not really something we expect outside the us

the price of the room service was a bit overpriced

room was excellent breakfast was superb location is second to none overall comfort was excellent cleanliness

service in the bar quite slow

doesn t have gym

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

thing of note is that the free drink tokens for the bar were misleading

wifi is high speed

appreciated laundry service

room service options available and the noise of the city and in the hallway does travel

, staff very friendly including paula at the front desk you make all the extra touches for the kids extra

the wifi was quite slow

wifi was not always stable