when i went to get ice it was in the laundry room and the dryer had a sign on it saying that it was out of

smoking room

parking area under construction

limited parking

location, confortable, free parking easy etc

no laundry facilities

next to loud highway. no laundry facilities.

the kitchen staff was friendly and greeted us every morning, and checked back with us after eating to

we stayed for location, hot tub and hot breakfast

the room itself was spotless and the wifi flawless

excellent staff great laundry facilities great bed and

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

the location of our room very noisy next to the front counter and laundry room and the elevator

laundry room needs a change machine. i had to walk to truck stop for change.

close to highway, pet friendly

laundry dryer was thumping against the wall

entrance stairs hallway need a facelift. no bag for laundry.

laundry machines not working

also, there was to be laundry facilities but that was not so, i had to find a laundromat

room was next to laundry room with cursing employees entering my room without knocking

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

friendly and helpful employees, on the highway, kitchen with room service.

the bar wasn't open for a nite cap

pool was cool, parking lot lights to bright into room, no free breakfast.

bar server was not particularly deft with our food or drink

the parking, laundry and staff

wanted to charge an extra fee for having a pet

it's a 10.00 pet deposit it's close to restaurants and the mall.

cost and value and pet friendly

hairdryer broken and couldn't get wifi to work

was going to do a load of laundry before we headed out the next day

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

lack of laundry facilities and breakfast

i couldn't do my laundry.

smoke smell in non-smoking room

i requested non smoking but the rooms stunk of cigarette smell

i like how is quiet and clean, good parking too.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

breakfast quiet pool

the staff was fantastic tammie had the breakfast bar immaculate and well furnished everything was available to

wifi is a bit slow

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

pillows holes in bedspread would have liked to been on side where grass for my dog not all parking lot

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

requested a non-smoking room

is conveniently located near the airport (13 minutes from the parking garage for early flights)

bed smell from laundry in fitness room, seems ventilation system not working properly

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

the room we were given was next to the laundry room and the staff was doing laundry all night

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

when he wasnt feeling well enough to walk to the kitchen area

wifi was spotty and unreliable 3

staff members were very kind. very reasonable price to do laundry.

convenient location right off the interstate and free parking is great

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

location, plenty of free parking, ice cold water bottles at front desk (very hot & humid weather), clean and

was informed after i checked in that i had to give a 24 hour notice for the shuttle

it was great to have laundry services available to wash clothes

gym and good location

wish there had been an indoor pool, but can’t have everything..

the breakfast was good and the staff was super helpful

breakfast was okay, i know it would have been better if the covid-19 wasn t going on.

couldn't get laundry done

dident get breakfast

breakfast was good and plentiful.

the 6 grand-kids loved the pool

pool, fitness center

they have a washer and dryer so anyone staying can do their laundry

the laundry fee is quite reasonable

the room was fairly comfortable. it was nice having laundry facilities available.

small gym and guest laundry

went to the laundry area to ask a question about why the television was not working, she told me that she did

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

pool water needs to be a little more warmer

on-call hotel shuttle service to and from cvg is good

shuttle returning to the airport in the morning the car could ve been warmed up since i had made

nice and fairly priced laundry facilities

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

pool /spa that is open late , fitness center and even a laundry room

was placed in a room next to the laundry and kitchen

we enjoyed our stay, breakfast was awesome!!!!

clean nice staff and we got to kentucky early and they were kind enough to allow a early check in which meant

pool area had way to much chlorine in it

the living room and smart tv was able to wifi hot spot my phone and use chrome cast to watch nexflix

parking

we always enjoy the pool and breakfast was excellent.

pool area rooms are nice breakfast could be updated but still very good

not much parking in front.

has nice pool and hot tub

close to the airport, great staff, and easy shuttle run in the morning.

the main reason we booked this specific hotel was because they had an outdoor pool

great shuttle service and driver to cvg

very clean, nice warm pool

pool was closed, even though it was outdoor and the weather was perfect

laundry facilities worked well and were good addition

although signs say quarters are available for laundry facilities,there were none at office

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

the facility is pet friendly, for a fee of course

were in the process of revisiting their parking lot

parking was included, very convenient, and parking area was safe

anyone using the workout area and/or pool were visible when driving through parking lot.

so clean room and breakfast area and great food.

friendly staff, comfortable room, lovely breakfast, good facilities, great location and free parking

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

kitchen, refrigerator, stove, room size, tv, laundry faciities,

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

oatmeal, coffee, muffin and nutrigain bar was an ok start for grabngo breakfast

cheap, easy access, free wifi

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

the indoor pool was not heated. it was snowing outside and the indoor pool was freezing too

very comfortable & quiet room; airport shuttle was so appreciated!

it was nice. i wish the pool was heated

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

microwave or laundry bag, draft near window

first floor room across from the laundry

no laundry

room was small. rooms and pool are showing their age.

great breakfast, free laundry, very nice staff

laundry, breakfast was wonderful, room was super nice with everything we needed

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

guest laundry area and fitness center

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

not enough parking. there were times we had to park in unusual spots.

good breakfast. great pillows!

the breakfast

the wifi was poor

breakfast was good, location good for what we had planned to do.

charlie the shuttle driver, big hearted loving family man

screaming kids in the pool all day, so didn't get to take a dip

thought out to maximize space and privacy and was very quiet even on the first floor close to the pool

location and shuttle

we also love the shuttle service and ability to park our car at the

laundry was handy

bed, great blinds, clean large room, fully equipped kitchen and very welcoming staff

the breakfast was straight i'm a vegetarian so i'm limited in what i eat i just don't eat meat

everything was great. the staff, breakfast, room, and pool was all so nice.

the pool is a little small but the kids liked it

it had a full kitchen in suite, laundry facilities on site

the laundry facility was very convenient and appreciated as we were half way through our trip and

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

laundry room was feet away

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

good staff and it was clean . guest laundry

00 cash for our pet

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

they don't have breakfast as advertised.

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

the gym room/laundry room stank

i was traveling alone with my two kids and my dog, the last thing i wanted to do was worry about a crib that

were able to put us on the bottom floor near end of hall next to exit door as we had a pet and didn't want her

the breakfast wasn't good. it was grab and go. the pool was closed.

the parking lot was small so we had to park far from the front door.

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

trouble connecting to wifi on phone with code given

we loved the pool hours and kids had so much fun

parking was a little crowded and there was mainly one entrance

swimming pool and gym facilities

the staff is amazing! they made sure we had a room to accommodate my family. 24 airport shuttle.

not really a bad thing but took up some parking area

shuttle was prompt

the shuttle to and from the airport was nice. driver was very courteous.

the shuttle to the airport deal is awesome to have, super convenient and great

great breakfast

it was nice having 2 separate bedrooms and full kitchen area. breakfast was good.

kitchen included a microwave, full-sized refrigerator, dishwasher, sink with dish washing detergent

the hot breakfast and service with a smile always

breakfast :(

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

1st floor room, early check in

they are pet friendly, but i have a medical service dog that they welcomed with open arms and didn t give

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

kids loved to hotel

and most hotel pools open too late for me to swim for exercise in the mornings and too many kids in the evenings

facility has a laundry room for guests self-service

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

clean rooms, had good laundry facilities

machines out of order, laundry 2nd floor

had to use the sister hotel for a load of laundry

very close to departure doors! great 24 hrs shuttle to those doors too!

they provided free door-to-door shuttle service upon request

the room service was prompt and outstanding

that they allow pets and there are no special rules surrounding that

the laundry room was not but probably not used that much

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

laundry room had to be cleaned by myself before used. no where to hang shirts.

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

the spa tub wasn't very strong/powerful. might need cleaned or service?

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

no laundry bag in room

breakfast was good everyday. the gym was basic but workable.

the breakfast was awesome, and the kids loved the pool.

the breakfast wasn't amazing, but that's not a big deal.

very clean and the pool area was excellent. offered a variety of snacks in the lobby.

spa (hot tub) was not available.

laundry piled in hall that was still there when we checked out

we stayed ,there were soccer kids running around like a bunch of yard apes and playing soccer in the hallways

of hotel to airport, staff was very friendly the shuttle to and from the hotel was a bonus so prompt they answered

i ordered room service for breakfast with doorknob card collected at 3am

close to everything we wanted to visit. nice pool for the kids. starbucks in the morning!

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

hot breakfast, pool, laundry room, location is all excellent.

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

the facilities laundry room needs updated equiptment.

laundry facility was clean and much needed

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

we were taking luggage to my car, then coming in for a breakfast bag and to checkout

hallways with chairs and nothing being said and window to look outside very dirty and not enough parking

provided no usb ports for charging breakfast is very minimalistic and didn t taste good gym is small with not

i would instead chose a room facing the parking side which would of been quieter

great bed and breakfast

cleanliness, full hot breakfast, pool area, staff was so helpful and friendly.

early check in

pool temperature was very cold

laundry facilities need much improvement

the kids had a coughing reaction to the chlorine odor so we had to leave the pool

the gym was small but very clean

the rooms were very roomy and clean. my kids loved the towel swan on the bed.

not much breakfast one day

the laundry room terrified me

checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

bar staff friendly &

indoor swimming pool.

2nd night kids in the hallway and slamming doors at 11.30 pm

area around the hotel is kind of sketchy, old abandoned liquor store literally shares a parking lot with the

my kids loved it

some of the other guests were a little loud in a nearby room- perhaps they had the door open, and kids were

staff was great to accommodate my kids to get to use the pool.

little hot water prices for the laundry room way to high for washing clothes 3

said it had breakfast, i guess i was hoping for more

that i could bring my pet.

paid online but at check in had to pay 75 dollar deposit and an additional 25 dollar per pet fee when stated

:) the rooms are spacious and i enjoy the mini-kitchen

friendly staff, super clean, stylish interior, excellent food, well equipped modern gym

this hotel is pet friendly

pet fee was $75 which is very high compared to other hotels of similar standard

your hotel is an absolute gem. easy access to cincy, restaurants. walkable, pet friendly.

food was delicious (duck dinner) but neither of our sides were put through to the kitchen, and forgotten about

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

close to everything waffle house mcds and skyline accords street- pool is warm and so fun !!

free parking minutes from downtown

nice pool area

for breakfast that was considered a buffet, but it is just continental breakfast

things open around the city but breakfast bar not open and have to buy a coffee paid our own pocket

kids playing football in hallway doors slamming

very clean, nice having a bar and food downstairs as well.

had kids so was disappointed pool was closed. understandable though.

a lot of litter) part of town, poor wifi signal, practically nonexistent and kind of a high price for no

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

great location and kids enjoyed indoor pool.

way too many unsupervised kids running crazy in the hotel

would've loved a whirlpool, rather than just a pool

we were there for a gymnastics meet and it was crowded all the time but the staff were friendly, funny and

also nice that you provide complimentary guest laundry services and an awesome omelet as well

guy that worked the front desk was rude about the pool being closed

i was very grateful we could shut the bedroom door after putting the kids to bed and my fiance and i could

breakfast was great! room was spacy! pool was nice!

my kids were very disappointed that the pool was not open ,one of the main reasons we picked the

my kids enjoyed going up to the roof top bar and looking around the city

the breakfast buffet had many options very delicious

the breakfast was really good and healthy

loved the full kitchen with anything needed to cook, even though we weren t staying in the room for that

my kids enjoyed going up to the roof top bar and looking around the city

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

didn't like the laundry room or the bathroom in my hotel room

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

had a laundry. well situated

the room didn t have trash bags in the cans or extra bags for dirty laundry.

rooftop and downstairs bar closing at 1130

location, clean room, hotel bar and music was good

location and breakfast!

the location, the bar in the lobby and the gym were great.

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

breakfast could still be better but beyond that it is just an excellent excellent hotel and a

only complaint i have is with the lack of kitchen staff monitoring the food at breakfast

the pool water burned like straight bleach

some staff was rude. in the kitchen staff.

have been nice to have a breakfast bar to get a quick bite or coffee

room service

indoor pool was very nice for our kids

the pool was very small but entertained the kids for a short time.

at ground floor has good selection of food and drinks, i've used it for breakfast gym is good, has all that is

the bar /restaurant was very nice

spa tub was a wonderful feature, very relaxing

no free wifi as advertised 3

the pool was open later, we would have used it more, which was a pretty big bummer for my kids

and with the addition of the spa tub, the rest of the bathroom was quite small

pros: room service/breakfast was easy to order & arrived on time the room was fairly quite

wifi was solid

very slight room service order mix up, cleanliness of the bathroom could have been better

room service was closed too early

wifi should be included, and the valet is pricey.

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

had to ask for house keeping no laundry facilities

too many kids in the hot tub

we did get a fan from laundry

there was no laundry bag

also, it wasn't mentioned that they are currently remodeling which meant the restaurant, room service, and bar

i chose a 4-star expecting access to food, drinks and wifi

wifi signal was so poor i ended up using my phone as a hotspot

very. lean and comfortable. laundry was a bonus.

rooms are very nice and spacious with an actual kitchen

good location, polite associates, swimming pool for the kids to relax was a plus.

breakfast could have had more options.

friendly staff, cleanliness, large windows in breakfast area and the layout, pool table, and a pool

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

breakfast was good, staff was phenomenal, valet was phenomenal

the gym could do with another bench for free weights. there were 2 of us lined up to use it.

also couldn't get wifi to work

garbage disposal didn't work so kitchen sink would back up when running water or using garbage

wifi was pretty bad- it almost never worked well

the lighting in the kitchen area could be brighter

great breakfast

room was great. liked having the kitchen.

it was all nice loved it kids loved it. close to everything.

a lot of kids running around

especially june at the bar and the tall young man at the front desk (sorry i did not get his name) that helped

a lot of kids running around

but the kids had to problem with any of it

expected the hotel to have laundry service

in front of the hotel to valet which resulted in being in traffic trying to exit the vehicle with kids

rooftop bar was closed - highly disappointing!

i like the art theme and i liked that the gym and restaurant were available.

i used the gym on two occasions - while on the smaller side, it still had all the facilities i needed

laundry room is small, only one washer and dryer.

kitchen wasn t equipped very well and have to valet park for $33 a night- not overly close to a

no room service

the roof top bar has an amazing view as well

friendly staff, nice breakfast offering

neither of us had popcorn or any food outside of a chocolate bar in the hotel

the cleanliness and the pool area.

pool wasn t heated so it was kinda pointless and they should definitely tell you that you have to

pool water was very cold. didn't offer free breakfast.

pool was ccccooooollllld

overly scented softener used in laundry

the added bonus of amazing free breakfast, coffee

hours of restaurant and bar operations

the restaurant and bar where closed in the middle of the week.

the decor of the hotel, restaurant with bar in same location as our room, the quaintness and personal touches

we were across from the laundry and right next door to the exercise room

i could say the parking is tight but really no cons to this property

plenty of parking and generous breakfast

breakfast was good but both mornings there was no coffee

there is absolutely no reason that the breakfast should be generating loads of paper, disposable garbage and

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

pool wasn't super huge and even though it was 90 degrees outside the pool water and room were cool

it was a convenient to great american ballpark with a shuttle stop right next to hotel parking lot

dislike was how cold the pool was

could use bigger and more towels at pool. ok for small children but not adults.

the price at the laundry very

breakfast was excellent, good variety and quality

we asked to move our room twice due to a large party of kids that were there for a baseball event

good wifi and very good self service breakfast

i needed to do a lot of work from my room and the wifi and good sized desk made this very convenient

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

good laundry unit

24 hr pool. too many kids to wanna swim

breakfast good, location great for campus visit but it's on busy street

the lady who ran the breakfast was so helpful and friendly, really enjoyed her

good free wifi

had a gorgeous rooftop bar with some great music and hospitable bar staff

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

kitchen was down for breakfast

no laundry facilities and breakfast area is small. the beds weren t very comfortable.

i also wish laundry was available

didn't have change for the laundry machine

parking was safe and well illuminated

breakfast was really good

hotel was very clean and the staff very nice and helpful, the gym has a nice machines with do a good workout

breakfast. we got there at 9. another empty. no cups. placed trashed.

we couldn't connect to the wifi in our room

the gym was sufficient

wifi was free and worked well

the breakfast is heaping and the french toast was delicious

the breakfast and chocolate covered strawberries were delicious

the breakfast room overlooking the back yard

the breakfast was yummy and we are trying one of their recipes today

gourmet breakfast was exceptional

the fitness room and the laundry room

the bar was open longer

my kids loved the fun decor throughout the hotel

the bar was open on sundays and there was a microwave that every floor or somewhere in the hotel you

the room seemed more like a lounge and had a kitchen and dining table and couch

the guest laundry dryer did not dry my clothes very well.

laundry facility

had a laundry area where i went to do a load

the included breakfast was great

friendly staff, clean comfy rooms, an awesome breakfast , wifi and plenty of parking

no laundry facilities for guest

wish it had laundry of some sort

the salad i ordered from room service was amazing

location, trolley to casino was nice extra, free covered parking across the street was great

only thing that i could say that the bar and all closes at 10:00 pm and for us that was 9 pm