checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

the laundry room terrified me

pool was huge and the children couldn t live with out it

we came back to our room later saturday and the house keepers had the kids animals placed cutely on their bed

your hotel is an absolute gem. easy access to cincy, restaurants. walkable, pet friendly.

this hotel is pet friendly

called for room service for a pot of coffee, front desk told me most people just came down to get coffee

friendly staff, super clean, stylish interior, excellent food, well equipped modern gym

great hotel, would be great to have a gym for business guests

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

had kids so was disappointed pool was closed. understandable though.

were able to ask for late check out without incurring a fee.

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

very clean, nice having a bar and food downstairs as well.

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

i didn't use the gym but it had your basic equipment

location was good .. breakfast was great lots of choices .. staff were very friendly ..

the location is perfect for a quick trolley trip over to cincinnati and back without paying any parking

my grandsons enjoyed the gym.

little hot water prices for the laundry room way to high for washing clothes 3

was a kitchenette with a refrigerator, microwave and stove

was absolutely thrilled to find that my pet room came with a full kitchen

location and parking

room has kitchenette room and hallway are clean proximity of restaurants and highway

noisy kids running up and down the hall and taking over the pool

batter during breakfast and couldn't find anyone to ask to replace, and that was only thing my kids would eat

wish they had a hot tub, and i kind of hated that the kids ran amok but that wasn't anything the staff could do

some of the other guests were a little loud in a nearby room- perhaps they had the door open, and kids were

also, the breakfast was outstanding

we also had a kitchen employee move right in front of us as we were trying to get the last of the coffee --

great location and kids enjoyed indoor pool.

we paid $3 per cup of coffee at the bar after finishing the complimentary one in the room.

by the pool didn't work but not a big deal since there were fully equipped showers available in the locker

the pool is ice cold. no heat whatsoever.

also nice that you provide complimentary guest laundry services and an awesome omelet as well

hotel bar seemed to close a bit earlier than was expected on a friday night . but oh well.

room service was great breakfast was ok need more selections ( pancakes or waffles) turkey saugage

we loved the free breakfast, the beautiful views, and emmy the hotel pet macaw.

my kids were very disappointed that the pool was not open ,one of the main reasons we picked the

the fitness room offered lora of materials, the breakfast tasted fresh, and the hotel was clean.

new build and a great breakfast

my kids enjoyed going up to the roof top bar and looking around the city

breakfast food was oustanding as were the employees whho manage that area

the rooftop bar was amazing & the breakfast was pretty standard but hot & fulfilling

the room didn t have trash bags in the cans or extra bags for dirty laundry.

breakfast was very good but cost extra.

parking and breakfast cost extra.

location and breakfast!

the gym was great, everything was clean

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

only complaint i have is with the lack of kitchen staff monitoring the food at breakfast

pool open and great

staff was friendly, everything was clean and well kept, the pool and gym were nice

great view!! great breakfast buffet!! great place to stay close to everything!

kids enjoyed the pool area

went for my kids birthdays

indoor pool was very nice for our kids

to the pool to relax and a lot of rowdy kids came to the area and were very loud, parents didn t say anything

wifi was terrible . no microwaves in the room

paid wifi, busy valet line.

wifi was free as standard - i get it as marriott club member, but not everyone who we traveled with

we had so much room and enjoyed our in room bar area

i over heard a staff member saying this hotel isn t made for kids

the restaurant and room service wasn't available (pandemic)

the gym and restaurant inside the hotel.

the room service meals were amazing.

the bar /restaurant was very nice

, to talk with and entertain the kids

no room service

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

had to ask for house keeping no laundry facilities

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

parking and expensive room service

there was no laundry bag

we did get a fan from laundry

pool, but it is downtown so i understand that

also the gym and the restaurant were closed

the bar stayed open late & the staff was very friendly and accommodating

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

breakfast was good, staff was phenomenal, valet was phenomenal

the gym could do with another bench for free weights. there were 2 of us lined up to use it.

the gym had decent equipment

lobby, gym all very nice

the lighting in the kitchen area could be brighter

muffins, granola bar and coffee

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

breakfast was not well stocked

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something

the only thing i didn't love was that the breakfast had to be paid for separately

needs to be a few options for kids,that said the food tasted good

the bar hours are limited but it s lively, when they are open

thought the property was very modern and i loved that they were pet friendly

expected the hotel to have laundry service

some staff were amazing (room service delivery) but some were lacking and disinterested (front desk and bar)

bathroom was gorgeous, beds were comfy and my kids loved seeing the art

location, room service, staff, parking fee, comfortable beds, excellent amenities.

bathroom was gorgeous, beds were comfy and my kids loved seeing the art

very. lean and comfortable. laundry was a bonus.

great location! the staff were nice and great breakfast!

the room was clean and had a nice kitchen with a large refrigerator

continental breakfast was less than appealing

the location of the room,the set-up and breakfast

laundry room is small, only one washer and dryer.

no room service

rooms were big and all have a little kitchen

the rooftop bar is spectacular! it was nice to relax in the evening.

good bar food and breakfast

had a laundry. well situated

didn't like the laundry room or the bathroom in my hotel room

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

out enjoy the gym didn t get to use the pool kept getting crowded but overall had a good time bar was nice

the pool was way too cold

nd my lady had good time she got to sleep in with peace and quite and i got to work out enjoy the gym didn t

i took my kids out the pool and went back to our room

easy parking, beautiful room, pool open late and early

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

no laundry bag in room

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room

overly scented softener used in laundry

wish the bar had been open

the staff was very friendly and the chef was great to create an awesome breakfast including made to order eggs

seems like the local music bar of choice with live jazz at least 3 nights in a bar which seats about 40 (very

very clean and cozy. breakfast is tasty.

we were across from the laundry and right next door to the exercise room

parking. the lot was very full.

there is ample covered and uncovered parking, whichever you fancy

while i didn t eat a full breakfast here, i did grab a muffin and checked out the rest of the offerings,

breakfast was not good enough, no bread/toast served. only bagels

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

pool wasn't super huge and even though it was 90 degrees outside the pool water and room were cool

continental breakfast was very good

quiet. clean. convenient for our project. parking. would do it again.

clean , great rooms , very large breakfast , parking close to all rooms.

the price at the laundry very

the wifi was pretty great too

good wifi and very good self service breakfast

my four kids were devastated

the shower was away from the toilet so my husband could shower while the kids were able to still use the bathroom

good laundry unit

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

great location! kids loved the pool and the rooms were great! breakfast was phenomenal.

you had a whirlpool/jacuzzi in the pool area

the pool was closed which was understandable because of covid

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

clean affordable friendly staff. great breakfast waffles cereal bagels juice coffee

when checking in the guy did not ask about pets, or how many people, said it was pet friendly then asked if we

the rooftop bar has a fun vibe with wonderful bartenders

kitchen was down for breakfast

good free wifi

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

had a gorgeous rooftop bar with some great music and hospitable bar staff

liked the friendly staff, clean rooms, and breakfast was great

the gym was sufficient

friendly staff, good breakfast, good location

we enjoyed the pool and the delicious breakfast

hotel was very clean and the staff very nice and helpful, the gym has a nice machines with do a good workout

the fitness room and the laundry room

this was possibly due to the floor being pet-friendly

food and bar closed at 11 and there is nothing nearby

my kids loved the fun decor throughout the hotel

cincinnati history. bar staff and kitchen were exceptional. parking.

i had to switch rooms bc my first room was directly above the laundry room

was unable to access the laundry room with my key

the rooms, pool and staff!

the gym was closed, and loaded with materials

breakfast were really good,entree changed each day plus lots of daily items too

i would instead chose a room facing the parking side which would of been quieter

difficult to sleep with lights from the parking lot shining through the window all night

great bed and breakfast

nice front desk staff. has gym.

breakfast was included

laundry room had to be cleaned by myself before used. no where to hang shirts.

the laundry room was not but probably not used that much

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

and i loved the abundance of free parking in the lot

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

the pool and the bed the bathroom was nice the rooms smiled all new and the staff was great

i couldn t believe how nice the kitchen staff was, and how good the vegitarian options were

indoor pool

the pool was a little small but still nice

laundry room and pool hard to locate

gym and laundry room were a plus

on parking

the location was convenient to the zoo, the art museum and the places we went out to eat and parking was easy

no pool or hot tub to relax in

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

clean room and love the fact that has self laundry facility

my children also loved the fountain and seating around it, as well as the pool and gym

parking and pillows on bed need replacing.

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

go for cranberry juice, if you ever think about other choices (apple and orange are good for kids, which i get

very clean, from the parking lot to lobby and halls. the room was extremely clean.

hotel is nice, my kids love swimming in the indoor pool, the rooms are very clean, big and super comfort

traveled with 4 adults and 4 kids on a church trip

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

facility has a laundry room for guests self-service

clean rooms, had good laundry facilities

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

the shuttle to the airport deal is awesome to have, super convenient and great

did not have time for breakfast. i caught the airport shuttle at 6:30.

the indoor pool was a little too cold. kids lips were turning blue.

great customer service very clean property convenient location long term parking

the gym room/laundry room stank

adequate wifi and plug-ins for laptop, phone, etc

the staff, in particular the kitchen staff was very friendly and helpful, the breakfast was very

i had added in the comments that i needed to pet friendly room with a crib already in the room and front desk

the staff were professional, and the breakfast was great

we spent a lot of time in the pool, which was great, and used the laundry as well

liked that it was pet friendly, the pool was nice just had to much chlorine in it

the coffee was burnt, there was very little for food, no drinks for kids

breakfast was so much better than the free breakfast in other hotels

breakfast and the bed on the pullout couch. it was old dirty and thin

good staff and it was clean . guest laundry

00 cash for our pet

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

they don't have breakfast as advertised.

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

pool a little small but fun. wifi didn't work well in our room.

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

but the downside was the pool was too cold

the pool was too cold

my kids would have preferred it to be deeper

nice room , good breakfast, very nice staffs free shuttle bus

the breakfast was delicious the cleanliness of the place

great breakfast

breakfast could have been better

hotel needs pet stations - signs, poo bags & receptacles

the breakfast.

the kitchen and that i was about to cook instead of going to a restaurant everyday.

didn't have the complimentary breakfast so can't comment on that

easy access, very clean, complimentary breakfast.

limited breakfast

could work on a better breakfast for the price of the stay other then that every thing else was great

breakfast, ready made very dry scrambled eggs, ev chargers only catering tesla

breakfast area was spacious and tables spread out-i didn t feel jammed in next to people,

parking was a little tight as the place was booked

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

laundry room was feet away

they have thought of everything you might need from laundry baskets to paper towels

laundry facility on site

it had a full kitchen in suite, laundry facilities on site

bathroom laundry items (towels, cloths, etc

social evenings and breakfast.

facilities were great, always had fresh coffee in the lobby, gym was great

the shower was amazing! great water pressure. very clean, ceiling fan, kitchen.

salt water pool was small but lovely

laundry piled in hall that was still there when we checked out

stayed at the bar, had drinks and dinner

location, airport parking , airport shuttle

especially for kids

very clean room comfortable. wieght room was very nice .pool was great.

spa bath, location, friendly staff at check in/out

clean & well maintained hotel inside and outside. conscientious employees. good breakfast.

breakfast was less diverse than at all the other hotels we stayed at on our road trip

very comfortable and the breakfast was the best hotel breakfast i ve seen yet, so many options and more name

the room was great, i opted for the spa tub and it was useful after the long days.

laundry was handy

couldn't get the wifi to work on the tv for my personal firestick so i had to hotspot it

the casino is also walking distance if that s why you re staying here

the breakfast was straight i'm a vegetarian so i'm limited in what i eat i just don't eat meat

friendly staff, great breakfast and good location and amenities.

hot breakfast, pool, laundry room, location is all excellent.

were on the first floor across from laundry

the facilities laundry room needs updated equiptment.

laundry facility was clean and much needed

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

kitchen, refrigerator, stove, room size, tv, laundry faciities,

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

location was good and it was pet friendly place with lots of restaurants near by.

the kitchen was a great benefit for our stay

huge parking lot spot light shown right in our window all night with no way to shut a curtain to block

parking lot was well lit and clean

had spinal surgery so no breakfast. but it sure smelled good.

wish the breakfast would have been more than just self serve

clean nice parking

pool looked nice but appeared to always be crowded and felt rather uncomfortable working out in the

charlie the shuttle driver, big hearted loving family man

we would have rushed back but felt we were okay because room service was non existent after 5 days

parking lot was very well lit

very nice hotel clean with updated rooms. breakfast was excellent with something for everyone.

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

1st shift was really rude and noway i am paying 20 per person to eat breakfast my kids was wanting

wish the bar stayed open until either 1am or 2am

and no pool to use

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

first floor room across from the laundry

no laundry

microwave or laundry bag, draft near window

the swimming pool was small

laundry facilities need much improvement

the room was like a suite. very nice and clean great pool an awesome gym!!

clean room, friendly staff, decent breakfast. easy to get to

there later in the evening and had to park alongside the road because there was no open parking spots

kids enjoyed the pool

the laundry fee is quite reasonable

small gym and guest laundry

went to the laundry area to ask a question about why the television was not working, she told me that she did

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

need to take your own laundry detergent, none available to buy

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

laundry facilities worked well and were good addition

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

although signs say quarters are available for laundry facilities,there were none at office

very clean close to attractions personalized kitchen good value for the money

had to use the sister hotel for a load of laundry

pool was very very very cold

had a early flight out of cincinnati and the hotel had a shuttle to the airport and it was about three

clean, quite very nice room! good gym. very good restaurant!!

hotel, clean, beds very comfortable and shuttle in the morning to the airport

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

nice and fairly priced laundry facilities

the pillows and towels smell bad i think it's the laundry detergent they use

pool /spa that is open late , fitness center and even a laundry room

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

was placed in a room next to the laundry and kitchen

great breakfast, nice pool area

the shuttle runs on the quarter hour so just book a spot on the shuttle when you re checking in

we we left waiting for an airport shuttle for over an hour in sub 20 degree temperatures

the staff was extremely helpful and the grandkids enjoyed the pool.

the main reason we booked this specific hotel was because they had an outdoor pool

close to the airport, great staff, and easy shuttle run in the morning.

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

great shuttle service and driver to cvg

very clean, nice warm pool

staff members were very kind. very reasonable price to do laundry.

our shuttle driver was a great ambassador for your brand as well

location and shuttle to/from the airport

was informed after i checked in that i had to give a 24 hour notice for the shuttle

hotel advertised a nice indoor pool

only have you two small pillows and when my husband went to ask for another one that told them laundry was closed

the smell of marijuana was strong at the front desk at check in and as we passed the laundry room on several

friendly helpful staff, large clean room, ice and guest laundry, pool, breakfast

i had to ask 3x for room service to get clean sheets and towels and then they were rude about proving a service

pool was closed to early to open :(

completely ran out of towels even after they said they d give me some more once they finished laundry

it has false advertising there no breakfast no laundry room it more like a motel 6 than a hotel

they don't use laundry sanitizer so you are basically sleeping on someone elses germs as simple washing does

) no fridge or microwave, no coffee pot, no bag for dirty laundry

laundry facilities were not operating

not let know in advance that no amenities were available such as the pool and gym

parking

wasn t a lot of parking due to two large tour buses parking across the majority of the parking spaces in the

easy road access and well lit parking lot

good location and easy parking

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

great breakfast, free laundry, very nice staff

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

guest laundry area and fitness center

laundry, breakfast was wonderful, room was super nice with everything we needed

they don't have the laundry

they closed the kitchen without notice on one evening and also stopped room service

coffee maker didn t work, the bathroom toiletries were open and used, and the qr for the room service menu

so nice they have a parking garage and a very clean building !

the staff was exceptional. from front desk to room service, everyone was kind and attentive.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

my son and i went to the gym and worked out together

the staff brought thanksgiving food and there was hot breakfast every morning and towels were clean and the

the parking lot was not very flat

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

the parking in the back

no messing about with a vehicle parking pass here - free parking means free parking :) there was a problem with

the whole room smelled like old smoke even though it was a non-smoking room

is conveniently located near the airport (13 minutes from the parking garage for early flights)

the indoor pool and gym are open

liked the parking close to our room

but we missed the breakfast each day because we needed to sleep in

the staff was friendly and the breakfast was good & well maintained

ordered the airport shuttle for a 3:30am departure

i couldn't do my laundry.

lack of laundry facilities and breakfast

i like how is quiet and clean, good parking too.

i stayed in the parking lot for about 10mins

smoke smell in non-smoking room

clean hours convenient for check in and check out and for amenities such as pool and fitness center

love the kitchen and the fact it had a bathtub for my kids

room size was super, the kitchen was helpful, and the breakfast good, i was wanting more options at breakfast

it s in a great location, we love the suites and the free breakfast is really nice

we also enjoyed breakfast

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

has indoor pool, but i didn't use it

pool water needs to be a little more warmer

amazing staff, clean property, and excellent breakfast

the room we were given was next to the laundry room and the staff was doing laundry all night

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

the tv service and wifi kept going in & out

they didn’t have essentials , no fruit , no eggs , no oatmeal … kids were running down the hallways

couldn't get laundry done

no. because of covid 19, the pool was closed.

one of my pet peaves is the lack of outlets in a room

parking was good

breakfast was good, okay pool was good could have been heated.

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

bed smell from laundry in fitness room, seems ventilation system not working properly

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

it was great to have laundry services available to wash clothes

breakfast was okay, i know it would have been better if the covid-19 wasn t going on.

kids and i were disappointed to say the least

i liked the pool area

you also stated there was a pool and to our disappointment it was closed

all good bar needs good access , versatility.

the area was really nice with free parking.

first time confusing about parking

room, large and loved the fireplace

also there isn't an elevator that's particularly convenient to get to from the parking lot

was going to do a load of laundry before we headed out the next day

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

their laundry area consisted of an ancient coin operated washer and

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

the parking, laundry and staff

it was pet friendly.

it's a 10.00 pet deposit it's close to restaurants and the mall.

cost and value and pet friendly

wanted to charge an extra fee for having a pet