asked the staff for extra towels & was told both times that they did not have a key to access the laundry room

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

no laundry bag in room

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

alot of people in the pool and for a second shift person pool isn't open long enough

the pool was clean and comfortable

checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

the laundry room terrified me

2 restaurants at the hotel and a pool

the beds we're super comfortable and the views amazing! excellent staff and room service!

noisy kids running up and down the hall and taking over the pool

batter during breakfast and couldn't find anyone to ask to replace, and that was only thing my kids would eat

breakfast was excellent! everything was very clean

nice staff, great breakfast, great location.

clean and good parking

little hot water prices for the laundry room way to high for washing clothes 3

parking was free. we had a fridge and microwave

breakfast and bed and toilet

location and parking

the parking lot was clean, and the beds were comfortable.

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

gentleman that was there friday was extremely helpful with us taking our granddaughter into the pool offering

we have a service dog and they gave us a lovely room that wasn't pet destroyed

00 per day charge to park in the hotel parking lot

the breakfast too very simple.

very clean, nice having a bar and food downstairs as well.

tiny bath and horrible wifi

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

were able to ask for late check out without incurring a fee.

had kids so was disappointed pool was closed. understandable though.

called for room service for a pot of coffee, front desk told me most people just came down to get coffee

we had to order room service for a pot of coffee

i ordered room service from coppin s and though the food was delicious and served quickly, the temperature

their shuttle service was excellent

mini bar was fun (large bottles of

00 overnight,big crowds of kids ,not the best

the room was nice, the gym was updated and the location was the downtown.

some of the staff in the hotel bar area.

about and received without issue an early check in time

to many elevators,confusing,how to get to the pool,how to get out on the

also nice that you provide complimentary guest laundry services and an awesome omelet as well

excellent size executive suite! pool was great! happy hour was nice. breakfast was awesome!

pool was great breakfast was amazing

no one answered the phone when i attempted to order room service

easy check-in. enjoyed the pool with my kids.

breakfast was fantastic so fresh and the guys changed out anything that had sat there too long and

the kitchen was very useful

staff was friendly and helpful and the complimentary breakfast was upscale and really good

my kids enjoyed going up to the roof top bar and looking around the city

clean, friendly staff, close to nearby entertainment, and breakfast was amazing

the room didn t have trash bags in the cans or extra bags for dirty laundry.

breakfast was very good but cost extra.

breakfast was a little weird

including the room, the shower, the gym, the location, the roof top bar, and all the nice staff

location and breakfast!

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

had a laundry. well situated

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

didn't like the laundry room or the bathroom in my hotel room

is no longer on the shuttle route with the casino, but it is still advertised that way thru the casino website

very nice hotel. the pool was extremely nice and the gym.

had to pay $21 to park across the street. the pool is not very deep.

my daughters had a 5 hour break between each of their performances and i was able to receive a late check out

i loved that jack casino ran a shuttle to and from the hotel

wifi wasnt the greatest either, it kept skipping every few minutes

the gym and restaurant inside the hotel.

no hot water and wifi was rubbish

room service was great no long wait

architecture and room service

the gym was really nice with newer equipment, clean and very well equipped

i didn t get the breakfast but i enjoy the bar last night customer service was on point

wifi is not included.

nice bar and restaurant

but that comes with having a nice bar and restaurant in the building

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

had to ask for house keeping no laundry facilities

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

the service at the bar was outstanding

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

the pool was smaller than we thought it would be but our family of five still had a great time playing

pool was a little cold

a discount for that night due to the disturbance so we are alright with everything never did get wifi on my

early check in

we did get a fan from laundry

there was no laundry bag

was an electric fireplace in the room but it wasn t functional

my kids and i used the baby s shampoo we brought

guest services to come to the room several times and no one showed up saturday the kids above us running all

very. lean and comfortable. laundry was a bonus.

breakfast could have had more options.

comfortable bed, the mini kitchen is a great added bonus and plenty of space in the room

the location of the room,the set-up and breakfast

friendly staff, cleanliness, large windows in breakfast area and the layout, pool table, and a pool

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

wifi only free if you book through hilton and sign up for email list

they also gave me a late check out of 1 pm which was amazing

the gym could do with another bench for free weights. there were 2 of us lined up to use it.

the kitchen staff was amazing!! also cleaning lady with blond hair was great

breakfast was not well stocked

it had a full kitchen, nice size living room, big bathroom, and a huge bedroom

carpet, curtains, and bathroom need updating to match the lobby and gym

kitchenette

expected the hotel to have laundry service

i used the gym on two occasions - while on the smaller side, it still had all the facilities i needed

funky phone system, very hard to place a room service order

some staff were amazing (room service delivery) but some were lacking and disinterested (front desk and bar)

friendly staff, well equipped rooms and flying wifi less than 5 minute walk from riverfront

disappointed when we found out the pool wasn t open and they weren t serving food, but under the circumstances

gym

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something

breakfast option

it was all nice loved it kids loved it. close to everything.

laundry room is small, only one washer and dryer.

the room was a little dusty in a couple of places. kitchen items were a little sparse.

we pulled out the sofa couch for the kids and could totally tell it had not been cleaned

loved the kitchen and amenities made it feel more like an apartment

i love the amount of space you get for the money, i love the kitchen

pool water was very cold. didn't offer free breakfast.

got to sleep in with peace and quite and i got to work out enjoy the gym didn t get to use the pool kept

big clean rooms, excellent bar at the lobby. staff was super friendly, kind and informative.

i took my kids out the pool and went back to our room

the hotel has a bar inside it

overly scented softener used in laundry

the staff was very friendly and the chef was great to create an awesome breakfast including made to order eggs

the bar atmosphere, the rooftop sitting area and the breakfasts were all amazing!

seems like the local music bar of choice with live jazz at least 3 nights in a bar which seats about 40 (very

the restaurant and bar where closed in the middle of the week.

i had to switch rooms bc my first room was directly above the laundry room

was unable to access the laundry room with my key

staff was very courteous and professional. rooms were nice and clean. good wifi.

breakfast was lacking a little couldn't get wifi to work

breakfast was very good

we were across from the laundry and right next door to the exercise room

free parking, walkable to sports complexes

parking. the lot was very full.

the fitness center was decent

breakfast was a bit lacking in variety

the pool wonderful to enjoy and the rooms were excellent

clean room breakfast pool

breakfast was really good and a great value add to your stay

a little more gym equipment would be nice, but it was a good space and functional.

pool temperature was very cold

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

could use bigger and more towels at pool. ok for small children but not adults.

parking was plentiful around the hotel

the hotel was great , but the kids were upset the pool was out of order.

she loves the swimming pool

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

laundry room had to be cleaned by myself before used. no where to hang shirts.

the laundry room was not but probably not used that much

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

we checked in the kids and i wanted to hit the pool and get cooled off but was closed off during our entire 3

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

parking was very convenient, it was nice to have breakfast before heading out for our day (wish the

good coffee, decent breakfast, bed comfortable, clean bathroom, clean towels, quiet

it had shown a kitchen table in the booking but there want one in the room

only complaint is the pool was freezing

the gym room/laundry room stank

the rooms should be cleaned more often especially being pet friendly

fyi the pool is seasonal because it is outside

parking was a little squeezed but in fairness i got there later at night

the parking lot was small so we had to park far from the front door.

the price at the laundry very

arrived early and the hotel allowed my friends and i to hang out in the bar area and relax, and play cards while

pool was open and

everything was clean and comfortable. i loved the separate bath areas perfect for kids.

the bar was nice and breakfast was great

good staff and it was clean . guest laundry

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

00 cash for our pet

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

they don't have breakfast as advertised.

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

pet fee pricey (didn t know of the pet fee, was not mentioned on their web

clean pool and gym

the indoor pool was a little too cold. kids lips were turning blue.

to watch from too-no left side lamp/table--pool closed for 1 week (terrible if i had kids) -- was advised to

staff was super friendly, shuttle was prompt

close to airport and my business venue a free shuttle that helped

the shuttle to the airport deal is awesome to have, super convenient and great

clean rooms, had good laundry facilities

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

good laundry unit

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

the pool was closed which was understandable because of covid

24 hr pool. too many kids to wanna swim

the room was spacious, the gym was nice

shuttle driver was great for information

the room was great. my kids had a blast! and the breakfast was exceptional!

warm cozy and efficient plenty of parking and convenient to everything

from the front desk to the kitchen, everyone went above and beyond to make us feel welcome

airport shuttle

good free wifi

had a gorgeous rooftop bar with some great music and hospitable bar staff

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

kitchen was down for breakfast

we enjoyed the pool and the delicious breakfast

friendly staff, good breakfast, good location

wifi was free and worked well

beds a bit stiff and the pool was highly clorinated

the pool is nice too but a smidge

laundry facility on site

they have thought of everything you might need from laundry baskets to paper towels

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

cleaning people were a little bit loud first thing in the morning, and we were right next to the laundry room

laundry room was feet away

the fitness room and the laundry room

also loved that they had a coffee bar inside the lobby and they make the best americano

the kids thought it was really neat

there was a little girl meandering around in the kitchen

didn t have a bathtub, which would have been fine if i didn t have kids with me

laundry was handy

cleanliness, newness, kitchen, breakfast

the pool is a little small but the kids liked it

the breakfast was great and well organized. the pool was nice and clean. location was great.

breakfast omelette were awful and needed better breads and healthier cereals

kitchen, refrigerator, stove, room size, tv, laundry faciities,

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

parking lot very small in clustered .

kitchen

clean nice parking

small parking lot

the breakfast

free wifi

breakfast was very nice and staff was very friendly and helpful

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

no hot tub at the pool meant not much for parents to do while kids

enjoyed being able to order room service and sit at the bar in the restaurant for evening drinks

and no pool to use

great if you have kids

room and breakfast

enough handicap parking

is in the same parkinglot as a raceway/casino

the fitness centre/gym needs a cycling machine.

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

no laundry

microwave or laundry bag, draft near window

first floor room across from the laundry

staff were very friendly and helpful from anna at the front desk to joann who was handling the breakfast buffet

small gym and guest laundry

went to the laundry area to ask a question about why the television was not working, she told me that she did

the laundry fee is quite reasonable

need to take your own laundry detergent, none available to buy

the room was fairly comfortable. it was nice having laundry facilities available.

laundry facilities worked well and were good addition

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

although signs say quarters are available for laundry facilities,there were none at office

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

parking was limited. more space, especially well lighted would be a plus.

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

pool /spa that is open late , fitness center and even a laundry room

the pillows and towels smell bad i think it's the laundry detergent they use

nice and fairly priced laundry facilities

staff members were very kind. very reasonable price to do laundry.

i didn t like the fact that online it states that they have a pool

hotel advertised a nice indoor pool

was advertised as providing 24/7 shuttle service to the airport which was one main reason i booked there

not able to have shuttle available

was placed in a room next to the laundry and kitchen

sink drain in kitchen area did not drain

breakfast was good

the pool was refreshing after a long day of flying and driving

the room was very clean and the breakfast was delicious.

great shuttle service and driver to cvg

an airport shuttle was available for a very early flight

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

close to the airport, great staff, and easy shuttle run in the morning.

the main reason we booked this specific hotel was because they had an outdoor pool

laundry piled in hall that was still there when we checked out

$25 for parking for up to 2 weeks and, a free airport shuttle. can't beat that anywhere.

shuttle to the airport was on time, short ride to the airport

free breakfast, very expensive breakfast instead, we have 3 kids so well probably stay next door next time,

the pool area was a little small and the water was on the colder side.

spa tub

breakfast was less diverse than at all the other hotels we stayed at on our road trip

very clean quiet and comfortable. breakfast was good and pool facilities were good.

breakfast was great and had lots of choices

spa bath, location, friendly staff at check in/out

had to use the sister hotel for a load of laundry

the bed was comfy. we loved the pool, very relaxing for mom and dad yet fun for the kids.

very outdated and grubby, no sanitiser in the gym. smell smoky. food expense.

arrived at 4 pm to see 2 room service trays

pool was very very very cold

hot breakfast, pool, laundry room, location is all excellent.

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

the facilities laundry room needs updated equiptment.

were on the first floor across from laundry

laundry facilities need much improvement

the kids had a coughing reaction to the chlorine odor so we had to leave the pool

room was great and my 5yr old enjoyed your pool.

the breakfast was excellent with lots of options

not enough parking space especially when i came back late.

thankful for the indoor pool and complimentary laundry

great breakfast, free laundry, very nice staff

laundry services were free of charge, with the only requirement being to supply your own soap,

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

laundry, breakfast was wonderful, room was super nice with everything we needed

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

someone was working out in gym with music on at bedtime

an indoor swimming pool. cream cheese for the bagels

comfortable beds. easy to get to. pool.

we had to take a smoking room and it smelled

people hanging out in parking lot

the parking in the back

i had a reese hitch stolen off my truck in the parking lot

pillows holes in bedspread would have liked to been on side where grass for my dog not all parking lot

i couldn't do my laundry.

lack of laundry facilities and breakfast

00 pet fee for six ounce bird in a cage

almost a full size fridge and freezer with counter space and kitchen sink

very friendly staff, well lit parking lot, safe place to stay for a reasonable price.

liked the parking close to our room

the indoor pool was an added bonus

airport shuttle spot on with an acre continental

loved the breakfast, the pool, location of our room, the way the hotel looked, how fresh the room smelled

ordered the airport shuttle for a 3:30am departure

told me breakfast finished at 11 but it was 9 she told me i had to give 3 hours notice to get a shuttle the room

also, liked having the option of sitting outside to eat and the small miniature golf course

got a suite with a kitchen, but the toaster was falling apart and needed to be replaced

parking

room layout room sizes breakfast dinner pool

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

amazing staff, clean property, and excellent breakfast

pool was alittle small. breakfast was ok.

i couldn t set the ac and the pool was a little bit cold.

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

kids yelling until 12:30 pm

they didn t have essentials , no fruit , no eggs , no oatmeal kids were running down the hallways

couldn't get laundry done

was very little food available at the hot breakfast, and the kitchen space was very crowded

parking was close

easy parking access

also there was no meat or boiled eggs for breakfast

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

bed smell from laundry in fitness room, seems ventilation system not working properly

the laundry facilities were cheap which was a plus

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

it was great to have laundry services available to wash clothes

bacon would have been nice on the continental breakfast.

kids and i were disappointed to say the least

the breakfast was nothing to brag about. more centered in kids eating.

shuttle to the airport is just twice a day

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

was going to do a load of laundry before we headed out the next day

their laundry area consisted of an ancient coin operated washer and

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

the parking, laundry and staff

no breakfast because of covid decent daily price stupid pet

wanted to charge an extra fee for having a pet

it was pet friendly.

hairdryer broken and couldn't get wifi to work

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

the bar was 10 dollars a drink

bar server was not particularly deft with our food or drink

lots of parking

furniture was very dusty and floor in swimming pool was dirty

gym and laundry room were a plus

laundry room and pool hard to locate

breakfast was decent

meager breakfast. same every day. no pool, pool had been filled in.

i could not get connected to the wifi.

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

kitchen was short-staffed, so we weren't able to get breakfast

this is a pet-pev of mine

location was wonderful, plenty of parking, very clean facility, wonderful gym and pool.

quick check in/out. friendly staff. room service was a nice add on.

laundry dryer was thumping against the wall

also, there was to be laundry facilities but that was not so, i had to find a laundromat

entrance stairs hallway need a facelift. no bag for laundry.

room was next to laundry room with cursing employees entering my room without knocking

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

we spent a lot of time in the pool, which was great, and used the laundry as well

upon arrival the major kitchen lighting was burnt out. thought that odd. it was fixed .

our kids love the pool

our room 701 was large and livable. a suite. the breakfast was amazing.

breakfast and the bed on the pullout couch. it was old dirty and thin

my kids would have preferred it to be deeper

the pool was too cold

pool a little small but fun. wifi didn't work well in our room.

pool a little small but fun. wifi didn't work well in our room.

the pool was on the small side and was a max depth of 4 feet deep

the breakfast.

the kitchen and that i was about to cook instead of going to a restaurant everyday.

didn't have the complimentary breakfast so can't comment on that

easy access, very clean, complimentary breakfast.

parking was a little tight as the place was booked

limited breakfast

quickly breakfast was replenished with the amount of guests eating

breakfast area was spacious and tables spread out-i didn t feel jammed in next to people,

breakfast, ready made very dry scrambled eggs, ev chargers only catering tesla

bathroom laundry items (towels, cloths, etc

the location, the staff, breakfast & the room

breakfast was great. social time was awesome.

the shower was amazing! great water pressure. very clean, ceiling fan, kitchen.

the breakfast, gym, and pool were great!

the smell of marijuana was strong at the front desk at check in and as we passed the laundry room on several

only have you two small pillows and when my husband went to ask for another one that told them laundry was closed

friendly helpful staff, large clean room, ice and guest laundry, pool, breakfast

the pool was nice and clean

did not like how room service continued to knock on our door after we were telling them no thank you

completely ran out of towels even after they said they d give me some more once they finished laundry

it has false advertising there no breakfast no laundry room it more like a motel 6 than a hotel

they don't use laundry sanitizer so you are basically sleeping on someone elses germs as simple washing does

) no fridge or microwave, no coffee pot, no bag for dirty laundry

laundry facilities were not operating

pool was cloudy and ran out of towels both days but was still nice and clean

pool was closed

great state of the art hotel nice staff plenty of parking

i loved that it had a parking lot and not a parking garage

the gym did not have any barbells. only dumbbells and two benches.