good staff and it was clean . guest laundry

00 cash for our pet

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

they don't have breakfast as advertised.

the gym room/laundry room stank

adequate wifi and plug-ins for laptop, phone, etc

the pool was also very dirty, and the wifi never worked

pool was dirty,up all night with kids running and jumping in hall ways.

the staff were professional, and the breakfast was great

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

king mattress was not soft at all and it was uncomfortable to sleep on and the breakfast was not good

parking and check-in friendly staff large, clean room inexpensive rate compared to other hotels in

traveling with kids that a huge issue

pool was nice and kids enjoyed that

kids were coughing, having a hard time breathing

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

airport shuttle runs 24 hrs so very convenient

not really a bad thing but took up some parking area

close to airport and my business venue a free shuttle that helped

the hot breakfast and service with a smile always

clean and comfortable. close to the airport with shuttle service

shuttle to airport

shuttle driver was great for information

nice room , good breakfast, very nice staffs free shuttle bus

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

parking breakfast convenience breakfast staff went above normal service her name was tennessee.

good rate and close to airport. they had good long term parking rates as well.

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

clean rooms, had good laundry facilities

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

it had a full kitchen in suite, laundry facilities on site

laundry room was feet away

the laundry facility was very convenient and appreciated as we were half way through our trip and

laundry was handy

suite had the best kitchen layout with sophisticated storage system

the breakfast was straight i'm a vegetarian so i'm limited in what i eat i just don't eat meat

loved the hot breakfast as well

we love having the kitchen in our room to be able to keep food and drinks in the room

pool was out of order so that was a huge bummer for our kids.

note on site states shuttle, but there is none at the time due to short staffing

breakfast was different. considering our current situation, it worked. pretty creative thinking.

breakfast was a true breakfast

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

morning hot buffet breakfast was very nice to start the day with

the breakfast was great

wish i would ve known we had to pay more for our pet, but it didn t matter we had to be there either way

the wifi was poor

not enough parking. there were times we had to park in unusual spots.

no laundry

first floor room across from the laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

microwave or laundry bag, draft near window

should be a restroom closer to the pool area

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

kitchen, refrigerator, stove, room size, tv, laundry faciities,

it would be nice to have a full breakfast-eggs, meat, juice, tea etc

light breakfast

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

pool was chilly but clean with lots of towels

no hot tub at the pool meant not much for parents to do while kids

the gym was spacious and nice

laundry facilities worked well and were good addition

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

although signs say quarters are available for laundry facilities,there were none at office

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

poor wifi and have to pay extra ($5/day) for high speed internet still it will be only for one device

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

great shuttle service and driver to cvg

close to the airport, great staff, and easy shuttle run in the morning.

pool was closed, even though it was outdoor and the weather was perfect

the main reason we booked this specific hotel was because they had an outdoor pool

was placed in a room next to the laundry and kitchen

great breakfast, nice pool area

loved the bar in the main lobby, pool, and the shower head in the shower was amazing!

was placed in a room next to the laundry and kitchen

no weights in the gym only treadmill

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

pool /spa that is open late , fitness center and even a laundry room

nice and fairly priced laundry facilities

went to the laundry area to ask a question about why the television was not working, she told me that she did

need to take your own laundry detergent, none available to buy

they have a washer and dryer so anyone staying can do their laundry

the laundry fee is quite reasonable

it was cheap and the laundry was cheap.

staff members were very kind. very reasonable price to do laundry.

many hotels have a coffee bar in the lobby all the time. this one did not.

location and shuttle to/from the airport

not able to have shuttle available

our shuttle driver was a great ambassador for your brand as well

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

thankful for the indoor pool and complimentary laundry

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

great breakfast, free laundry, very nice staff

guest laundry area and fitness center

had to use the sister hotel for a load of laundry

bar and the pool were closed.

they provided free door-to-door shuttle service upon request

it had a restaurant bar in the hotel so no need to go somewhere

like that, i'd click on some joint with 1 star whose publicity picture included an empty swimming pool and a

they could have gone to walmart and got some or got some from the hilton hotel across the parking lot

were charged a 75 pet fee for our registered support dog (no mention of fee on website) just says pet friendly

very good breakfast with a machine that made fresh pancakes

pool isn t big enough.

above average breakfast

got a suite with a kitchen, but the toaster was falling apart and needed to be replaced

breakfast was delicious

room layout room sizes breakfast dinner pool

few things we would recommend is bigger garbage can in the kitchen

also, liked having the option of sitting outside to eat and the small miniature golf course

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

amazing staff, clean property, and excellent breakfast

one night stay,friendly staff great breakfast!!!clean!!

exceptionally nice hotel and clean! pool was open for us to use!

couldn't get laundry done

family loved the breakfast, the beds were very comfortable, the young guy at the front desk could not have been

there was a bit of noise from the parking lot in the evening but we are early to bed so that probably wouldn

easy check in without extra fees, heated pool, clean and spacious fitness center and breakfast was good

quiet, clean, safe, nice breakfast. good parking.

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

has a pool didn t swim but a nice added bonus also had breakfast not a lot of choices but for the price

clean affordable friendly staff. great breakfast waffles cereal bagels juice coffee

it was great to have laundry services available to wash clothes

everything was good, wish the pool could have been open.

gym and good location

bed, shower, fridge, wifi

breakfast was good me and my family liked it

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

enough room for a truck parking with the trailer but so i had to leave the trailer at the

clean and nice linens and food great staff and pet friendly

shout to jean and the kitchen crew being on top of breakfast

we had to take a smoking room and it smelled

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

the wifi never ever worked and the walls are paper thin.

to children and animals but got put on a 2nd floor there was cigarettes in the window of a non smoking room to

no messing about with a vehicle parking pass here - free parking means free parking :) there was a problem with

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

wifi was spotty and unreliable 3

the breakfast is great

i couldn't do my laundry.

lack of laundry facilities and breakfast

she even helped us with our luggage because we had to walk due to paving of the parking lot

i stayed in the parking lot for about 10mins

wifi wasn t good.

the laundry facilities were cheap which was a plus

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

bed smell from laundry in fitness room, seems ventilation system not working properly

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

laundry piled in hall that was still there when we checked out

great staff, great location, bar and restaurant are great as well

location, airport parking , airport shuttle

the pool was not heated so we were not able to swim

we stayed ,there were soccer kids running around like a bunch of yard apes and playing soccer in the hallways

the swimming pool had to be closed due to the coronavirus

breakfast was less diverse than at all the other hotels we stayed at on our road trip

the kids loved the pool

the room was very clean and comfortable i would definitely recommend this room with the jacuzzi spa to couples

thought the breakfast could be improved

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

hot breakfast, pool, laundry room, location is all excellent.

the facilities laundry room needs updated equiptment.

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

laundry facilities need much improvement

the parking lot was always extremely full.

the tv and wifi worked well

mold in the shower and the room smelled like dirty gym socks

hot breakfast not great,had better at holiday express

their laundry area consisted of an ancient coin operated washer and

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

was going to do a load of laundry before we headed out the next day

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

i threw all my clothes in the laundry as soon as i got home

the parking, laundry and staff

cost and value and pet friendly

we were travelling with out 2 dogs, and it was very pet friendly

it was pet friendly.

no breakfast because of covid decent daily price stupid pet

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

the parking area and surrounding hotel area badly needs lighting

pool area was just so so

not a lot of parking out front

desk staff was cordial but cold. parking could have been better.

entrance stairs hallway need a facelift. no bag for laundry.

also, there was to be laundry facilities but that was not so, i had to find a laundromat

laundry machines not working

room was next to laundry room with cursing employees entering my room without knocking

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

no laundry bag in room

wish they had a hot tub, and i kind of hated that the kids ran amok but that wasn't anything the staff could do

it's a bit difficult to get into the parking lot from the street.

nice staff, great breakfast, great location.

drinks at the pool, they could allow drinks at the pool as long as there not in a glass container

was nice, breakfast was good, the hotel gym was one of the nicest gyms i ve ever seen/used in a

checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

the laundry room terrified me

my little girl felt like a tiny vip on her way to the pool each trip downstairs

the best wifi connection around

little hot water prices for the laundry room way to high for washing clothes 3

it's a decent place to stay with your pet

breakfast wasn't as big of a variety as the picture looked

the breakfast bar just had coffee,, no water or juice

breakfast and bed and toilet

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

i didn't use the gym but it had your basic equipment

when staying at hotel everyone should be provided breakfast, paying $-- for 2 nights no room service staying

the pool was nice!

charge for parking. that's a new one for a holiday inn.

we hhad dogs and the kitchen staff took great

tiny bath and horrible wifi

i came to the thinking that pool was open so had to disappoint my kids

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

had kids so was disappointed pool was closed. understandable though.

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

didn't like the laundry room or the bathroom in my hotel room

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

had a laundry. well situated

pet fee was $75 which is very high compared to other hotels of similar standard

friendly staff, super clean, stylish interior, excellent food, well equipped modern gym

we were provided a free shuttle to the game

we had to order room service for a pot of coffee

great hotel, would be great to have a gym for business guests

00 overnight,big crowds of kids ,not the best

way too many unsupervised kids running crazy in the hotel

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

00 overnight,big crowds of kids ,not the best

some of the staff in the hotel bar area.

also nice that you provide complimentary guest laundry services and an awesome omelet as well

free snacks & bar in the evening, wonderful, hot breakfast in the a

not really. lots of kids running around unsupervised but that was not really the hotels fault.

my only problem was their pool, bar, and their breakfast wasna ? ? t open due to covid.

hotel bar seemed to close a bit earlier than was expected on a friday night . but oh well.

the room service food was sub par and extremely overpriced.

indoor pool was very nice for our kids

the gym was 24/7

the breakfast is perfect everyone is helpful and friendly:) bar has good local beers ;) food in the restaurant

the breakfast buffet was excellent.

the gym was nice , i want a refund for this hotel stay

all of the employees were friendly, the room service attendant in particular

the bar /restaurant was very nice

the kids in the next room were loud the first night

beautiful hotel, bar and rooms!!

very. lean and comfortable. laundry was a bonus.

it was a busy weekend and the hotel bar was not open

convenient location downtown. roomy with nice size kitchen.

if your on one end and kids are on far end and they splash, it will hit you

everything. gym is nice

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

had to ask for house keeping no laundry facilities

room service sandwich.

the room didn t have trash bags in the cans or extra bags for dirty laundry.

breakfast/ coffee would be nice. a night light in the bathroom softer bed

not have breakfast at the hotel

location, clean room, hotel bar and music was good

early check in friendly staff

we did get a fan from laundry

there was no laundry bag

paid for king room with whirlpool and fireplace in the room

only complaint is the renovation, so the bar was a makeshift bar on a different level

bed was too small. no gym. no restaurant

pros: room service/breakfast was easy to order & arrived on time the room was fairly quite

i over heard a staff member saying this hotel isn t made for kids

nice bar and restaurant

we had so much room and enjoyed our in room bar area

what happened to free wifi

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

very clean, great breakfast and the staff was polite and courteous!

breakfast was wonderful

only thing i did not like was that we missed the breakfast

lobby, gym all very nice

i had no issues.. unfortunately the bar was not opened but we still didn't have no problem.

loved your kitchen

kitchenette

wifi was pretty bad- it almost never worked well

expected the hotel to have laundry service

and big kids

slow wifi outdated fitness center

no breakfast room service

the spa was excellent as well as the fitness center

overly scented softener used in laundry

extremely close to fc stadium and washington park and the breakfast was a bonus and satisfying to our needs

it's conveniently located and included a delicious breakfast

the restaurant and bar where closed in the middle of the week.

hours of restaurant and bar operations

my kids enjoyed going up to the roof top bar and looking around the city

breakfast was good

the rooftop bar was amazing & the breakfast was pretty standard but hot & fulfilling

the breakfast was really good and healthy

my kids enjoyed going up to the roof top bar and looking around the city

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

the laundry room was not but probably not used that much

laundry room had to be cleaned by myself before used. no where to hang shirts.

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

girl that checked me in was fantastic but all the other “kids” at the desk never even looked up

laundry room is small, only one washer and dryer.

we pulled out the sofa couch for the kids and could totally tell it had not been cleaned

the bar and restaurant had amazing food and super friendly and accommodating staff

good bar food and breakfast

hot breakfast was great and the location was beautiful and convenient

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

room clean/ breakfast service still great although modified/ kids loved the pool

the pool isn t anything i could use for exercise

the breakfast was awesome!

breakfast was great and the location was perfect

bar could be open later on weekend nights, pricing, my sisters room charge was less than mine

pool temp and pool area was freezing

pool was ccccooooollllld

neither of us had popcorn or any food outside of a chocolate bar in the hotel

no kitchen ware in the kitchenette, in fact only four paper cups

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

breakfast was very good

the pool was clean and was relaxing

the construction next door reserved a lot of parking spaces

the pool was open, thank goodness

we drive an electric car so the ev charger in the parking area was a bonus amenity.

i would instead chose a room facing the parking side which would of been quieter

difficult to sleep with lights from the parking lot shining through the window all night

breakfast was good but we were there for 3 days and it was the same every day

it was all nice loved it kids loved it. close to everything.

no restaurant; no breakfast; bar closed too early.

a lot of kids running around

pool, gym, and court yard were all on the same floor & close to each other

in lobby-husband watching masters on the big screen, i got wine from the bar, our teenage kids hanging out in

next to loud highway. no laundry facilities.

no laundry facilities

there were several areas of the already small parking lot closed off for dumpsters and supplies

the breakfast buffet was great

the parking was close to the nearest exit door, the rooms were perfect for what we needed, the

when i went to get ice it was in the laundry room and the dryer had a sign on it saying that it was out of

cigarette smoking unbearable

providing a requested non-smoking room

oh and yes i paid the pet deposit

better parking

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

good free wifi

had a gorgeous rooftop bar with some great music and hospitable bar staff

kitchen was down for breakfast

we were across from the laundry and right next door to the exercise room

covered parking, proximity to newport on the levee and cincinnati.

it was cleaning and had parking on spot. plus late check out times.

there is absolutely no reason that the breakfast should be generating loads of paper, disposable garbage and

while i didn t eat a full breakfast here, i did grab a muffin and checked out the rest of the offerings,

laundry room needs a change machine. i had to walk to truck stop for change.

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

excellent staff great laundry facilities great bed and

the location of our room very noisy next to the front counter and laundry room and the elevator

no pet fee

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

good laundry unit

you could hear kids yelling and traffic outside all night long.

it was super clean. we had the pool to ourselves. the breakfast & coffee was great!

it was clean and had a great breakfast included. next to a target and the cincinnati zoo.

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

a lot of parking space near hotel and perfect view for cincinnati uptown

the pool area was refreshing

problem i had with the hotel is it there clock was set 1 hour ahead of time, and i got down for breakfast at 5

the location near so many restaurants, things to do, and the breakfast bar

the price at the laundry very

my four kids were devastated

the breakfast bar was outstanding and the staff was very attentive

the shower was away from the toilet so my husband could shower while the kids were able to still use the bathroom

we asked to move our room twice due to a large party of kids that were there for a baseball event

nice pool, close to zoo

we couldn't connect to the wifi in our room

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

the pool is nice too but a smidge

liked the friendly staff, clean rooms, and breakfast was great

the fitness room and the laundry room

how it was decorated, kids loved it to, very nice hotel will definitely stay here again next time

didn’t have a bathtub, which would have been fine if i didn’t have kids with me

this was possibly due to the floor being pet-friendly

my kids loved the fun decor throughout the hotel

gym and laundry room were a plus

laundry room and pool hard to locate

staff is very friendly and the room is always nice and clean and the breakfast was nice all the comforts of home

it doesn't have a pool

there is anything it was the breakfast that was there

the entrance to the parking lot could be marked better.

the area was a very busy traffic area. not very easy to get into parking area or to leave

my toilet was dirty when i entered my room and the wifi didn't worked

driving through the parking lot to get to the hotel, there were a lot of bumps/potholes.

in the room every thirty seconds, got a random call to the room early in the morning, not enough parking

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

the bar area for getting together with family after our event.

the lighting, customer service, pool and gym area, parking, lounge and our room

ended up having to take tiny gym towels

the entire hotel was very clean, we didn t swim or work out but the pool looked nice and the gym look very

we spent a lot of time in the pool, which was great, and used the laundry as well

think the pool needed cleaned out and we never had room service as requested but was able to get extra trash

excellent gym, nice pool, wry good breakfast. clean rooms, well equipped kitchen.

although we didn t use it the item, it was great to have stocked kitchen ware

weird towel bar below sink making it impossible to get close to mirror

my kids would have preferred it to be deeper

pool a little small but fun. wifi didn't work well in our room.

the pool was out of order

the pool was on the small side and was a max depth of 4 feet deep

but the downside was the pool was too cold