was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

the kids loved the pool

breakfast selection was amazing

staff was very courteous and professional. rooms were nice and clean. good wifi.

pool water too cool.

nice front desk staff. has gym.

pool was not open. tv remote didn t work well but informed the person at the desk

i like that the pool was clean and peaceful

early check in

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

laundry room had to be cleaned by myself before used. no where to hang shirts.

the laundry room was not but probably not used that much

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

we checked in the kids and i wanted to hit the pool and get cooled off but was closed off during our entire 3

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

no laundry bag in room

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

their shuttle service was excellent

food was delicious (duck dinner) but neither of our sides were put through to the kitchen, and forgotten about

also wish there was a shuttle service to and from the riverfront

welcoming staff and delightful bar with excellent restaurant

it was absolutely fabulous. i is impressed with the room and the room service

loved the full kitchen with anything needed to cook, even though we weren t staying in the room for that

the rooftop bar was amazing & the breakfast was pretty standard but hot & fulfilling

breakfast was good and the kitchen staff did well restocking the buffet as needed

great location clean breakfast was good

my kids enjoyed going up to the roof top bar and looking around the city

checking in, we asked about a laundry room

the laundry room terrified me

some room renovations, the laundry room only had one washer working

even with covid, they still had bar and restaurants open and had room service unlike other restaurants that

wifi was good

pool and no hot tub

to many elevators,confusing,how to get to the pool,how to get out on the

we paid $3 per cup of coffee at the bar after finishing the complimentary one in the room.

we loved the bar and view of the river.

great location and kids enjoyed indoor pool.

very clean, nice having a bar and food downstairs as well.

tiny bath and horrible wifi

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

were able to ask for late check out without incurring a fee.

had kids so was disappointed pool was closed. understandable though.

also nice that you provide complimentary guest laundry services and an awesome omelet as well

breakfast is outstanding, except pastries are cold like they came out of refrigerator with no way

really enjoyed the cooked to order breakfast and happy hour and snacks each evening

fact that during our entire stay, we had no room service, and the soap dispenser fell off the wall

i loved the complementary drinks and snacks in the bar and the breakfast buffet was amazing and wonderful

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

the pool was smaller than we thought it would be but our family of five still had a great time playing

room clean/ breakfast service still great although modified/ kids loved the pool

breakfast selection

very clean. great new hotel . location gym

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

paid for breakfast, should have went to waffle house or mcdonald s they are both located across the street

close to everything waffle house mcds and skyline accords street- pool is warm and so fun !!

wifi connection was pretty quick as well

the location is perfect for a quick trolley trip over to cincinnati and back without paying any parking

little hot water prices for the laundry room way to high for washing clothes 3

was absolutely thrilled to find that my pet room came with a full kitchen

the cute room with kitchen.

pet friendly

i paid a pet deposit in addition to the pet fee

corner room was extremely spacious. desk gave free breakfast voucher and food was wonderful.

i loved the vibe of the hotel. all the games, the outdoor fire pit and the pool/gym.

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something

no grab n go breakfast.

great location, no pet fee, parking available next door for only $10/day.

the rim of the pool needs a good cleaning.

gym is a bit small and limited

nice staff, great breakfast, great location.

there was a large group of kids staying, and the staff kept up with towels, breakfast service and genuinely

the rooms were very clean, and the pool was nice

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

our non-smoking room smelled quite strongly of smoke.

staff was friendly, updated shower, nice pool, everything was wonderful

the room didn t have trash bags in the cans or extra bags for dirty laundry.

breakfast is ot included and didn't realize until we got a 63$ bill throw in 45$ to park added to

i did t like the upper bar was closed. was confused how breakfast worked.

the breakfast.

expensive parking like all downtown hotels. no comp breakfast or drinks.

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

to the great american baseball park, close to restaurants and shuttles to the game, breakfast included, friendly

the breakfast bar was awesome

problem i had with the hotel is it there clock was set 1 hour ahead of time, and i got down for breakfast at 5

parking was plentiful around the hotel

we were across from the laundry and right next door to the exercise room

it was cleaning and had parking on spot. plus late check out times.

there is ample covered and uncovered parking, whichever you fancy

breakfast was good but both mornings there was no coffee

breakfast was okay but not many options.

laundry room is small, only one washer and dryer.

we pulled out the sofa couch for the kids and could totally tell it had not been cleaned

i love the amount of space you get for the money, i love the kitchen

they ran out of regular coffee at breakfast and i ddnt hv the heart to ask them to make more

the rooftop bar is spectacular! it was nice to relax in the evening.

wifi should be included, and the valet is pricey.

paid wifi, busy valet line.

bad if you had small kids taking a shower

room service was fast and efficient and staff was

pros: room service/breakfast was easy to order & arrived on time the room was fairly quite

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

had to ask for house keeping no laundry facilities

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

when we travel, we look for a place where my kids can swim so i we were very disappointed they closed their

breakfast was good and my kids loved it.

opted for the bigger room as we had 3 adults and 2 small kids

pet friendly, but no where to walk a doggor

everything including the kids and i experience was wonderful!!!

the kids in the next room were loud the first night

have been nice to have a breakfast bar to get a quick bite or coffee

had to pay $21 to park across the street. the pool is not very deep.

it was clean and close to the casino . the restaurant had good wings and fries .

the only hotel bar drinks were really awful.

the room service personnel were fabulous..

there was no laundry bag

we did get a fan from laundry

the room was lovely with huge spa bathroom. location is perfect, and staff was very attentive.

guest services to come to the room several times and no one showed up saturday the kids above us running all

also, it wasn't mentioned that they are currently remodeling which meant the restaurant, room service, and bar

expected the hotel to have laundry service

i like the art theme and i liked that the gym and restaurant were available.

was nicely located for our purposes, good room service food from the attached restaurant, the room was clean

loved that had a spa and bar. beds were so comfortable. loved the nice big bathroom

the gym was standard -- nothing too special, but adequate.

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

breakfast was wonderful

great value for the location. continental breakfast was very nice!

no mini fridge. wifi didn t work. lousy pillows

breakfast was very good the gentleman serving was very hospitable and pleasant rooms were spacious

bed compfy and breakfast good

the breakfast was great. wonderful bar on 3rd floor.

nice, the rooms were large and the furnishings were comfortable, it was quite, clean, and the kitchen was well

room was great. liked having the kitchen.

i took my kids out the pool and went back to our room

bar could be open later on weekend nights, pricing, my sisters room charge was less than mine

pool temp and pool area was freezing

the pool was way too cold

the hotel has a bar inside it

very. lean and comfortable. laundry was a bonus.

convenient location downtown. roomy with nice size kitchen.

rooms with the pool table, mini home theater and bar area were a nice added bonus for the kids

parking services is great but bit expensive the room cleen gym is good staff members are good

is no bar or restaurant in the hotel

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

didn't like the laundry room or the bathroom in my hotel room

had a laundry. well situated

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

overly scented softener used in laundry

the three course meal was wonderful as was the complimentary breakfast

wish the bar had been open

the staff is very friendly and knowledgeable and the restaurant and bar

excellent breakfast

the price at the laundry very

my kids did not get to get in

pool was nasty and closed one working elevator ice machine broke on 2nd floor gym was inadequate

the shower was away from the toilet so my husband could shower while the kids were able to still use the bathroom

the pool was clean

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

breakfast, nice fluffy towels

clean comfortable room, friendly staff. we loved the pool as well.

this hotel because of the location, indoor pool for my children, continental breakfast, and a kitchen in the

door pool samsung flat screen the breakfast the popcorn in the dining area omg i loved my stay keep up the good

the gym room/laundry room stank

pet friendly, central location between the ark and the creation museum and well maintained.

gym closed they said because of government

pool was not heated

spacious, super clean, comfy, pet friendly, the temperature controls were superb, - did i say super clean

good staff and it was clean . guest laundry

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

00 cash for our pet

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

they don't have breakfast as advertised.

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

good laundry unit

clean, great front desk and breakfast staff

pool was closed and we were not made aware before stay. we had some very disappointed kids :(

nice little breakfast with hot and cold options, as well as coffee and water all day in lobby

good free wifi

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

the rooftop bar has a fun vibe with wonderful bartenders

kitchen was down for breakfast

had a gorgeous rooftop bar with some great music and hospitable bar staff

the gym was sufficient

the breakfast for both days were not to my liking.

hotel was very clean and the staff very nice and helpful, the gym has a nice machines with do a good workout

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

front desk staff amazing. breakfast was exceptional

the fitness room and the laundry room

the gym was nice and had peloton bikes

we enjoyed the bar food/drinks, they were surely overpriced ($12 for 2 soft pretzels) - keep this in mind and

drinks at the bar were way too expensive. especially for bottom shelf alcohol

staff was very helpful, especially african american female working at the bar in the evening!

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

it had a full kitchen in suite, laundry facilities on site

they have thought of everything you might need from laundry baskets to paper towels

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

the free breakfast is great and love the convenient things like laundry and vending machines they are always

kitchen, refrigerator, stove, room size, tv, laundry faciities,

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

wife and i, breakfast ( coffee, muffins and oatmeal) was a plus since we have a stove and small kitchen in room

they have a mini kitchen

need to take your own laundry detergent, none available to buy

went to the laundry area to ask a question about why the television was not working, she told me that she did

they have a washer and dryer so anyone staying can do their laundry

small gym and guest laundry

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

airport shuttle runs 24 hrs so very convenient

location, near the airport. good parking. room was comfortable.

bar and food were great, courtyards don't always have them

the shuttle to and from the airport was nice. driver was very courteous.

to watch from too-no left side lamp/table--pool closed for 1 week (terrible if i had kids) -- was advised to

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

no hot tub at the pool meant not much for parents to do while kids

great room, comfy bed, good location and a shuttle to the airport that runs every 30 minutes.

and no pool to use

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

kids loved to hotel

were not notified that wifi was down, and we did not see signs saying that to get rooms cleaned daily you needed

staff members were very kind. very reasonable price to do laundry.

not able to have shuttle available

location and shuttle to/from the airport

print must be read: i even called to confirm a shuttle ran to and from airport -if there s a shuttle driver

our shuttle driver was a great ambassador for your brand as well

machines out of order, laundry 2nd floor

clean rooms, had good laundry facilities

facility has a laundry room for guests self-service

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

the breakfast

not enough parking. there were times we had to park in unusual spots.

wifi, comfortable bed, great location

wish i would ve known we had to pay more for our pet, but it didn t matter we had to be there either way

and for pet friendly, it was very clean

laundry was handy

or go swimming in the clear water cool temp pool

saltwater pool, clean and well equipped gym, cleanliness, location & staff were great

the pool was crowded with kids but that wasnt a big deal for us

a lot of parking , says heated pool but the pool was not heated , was a little sad about that because i looked

microwave or laundry bag, draft near window

no laundry

first floor room across from the laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

24/7 shuttle, breakfast included, clean and comfortable, great staff

laundry facilities worked well and were good addition

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

although signs say quarters are available for laundry facilities,there were none at office

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

parking was quite limited and we had to park in a small space between one normally parked suv and a

parking lot was very well lit

great if you have kids

room was beautiful, staff lined us up for a shuttle for an early flight. really a great stay.

pool looked nice but appeared to always be crowded and felt rather uncomfortable working out in the

great if you have kids

pet travelers beware - if you book through a third party website and traveling with a pet, do not

the room was great. my kids had a blast! and the breakfast was exceptional!

needed a choice of breakfast food for

kitchen included a microwave, full-sized refrigerator, dishwasher, sink with dish washing detergent

the room was great. my kids had a blast! and the breakfast was exceptional!

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

nice and fairly priced laundry facilities

pool /spa that is open late , fitness center and even a laundry room

the pillows and towels smell bad i think it's the laundry detergent they use

was placed in a room next to the laundry and kitchen

sink drain in kitchen area did not drain

breakfast was good

the pool was refreshing after a long day of flying and driving

the room was very clean and the breakfast was delicious.

great shuttle service and driver to cvg

an airport shuttle was available for a very early flight

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

close to the airport, great staff, and easy shuttle run in the morning.

the main reason we booked this specific hotel was because they had an outdoor pool

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

the lighting, customer service, pool and gym area, parking, lounge and our room

clean , breakfast,pool

there were clumps of food and dirty cups left in the coffee bar area

love the room kids enjoyed the pool will stay again

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

pool area was just so so

easy parking as

pool was small and had chipped paint on the bottom

pool and other facilities were nice as well

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

the parking lot was not very flat

close to the highway. staff was friendly. room was clean. hot breakfast.

it had plenty of towels, wifi worked great, air worked great, breakfast was okay

we spent a lot of time in the pool, which was great, and used the laundry as well

good location and good facilities though didn t use pool or gym

seemed to be no room service as our room wasn t serviced during our stay which was disappointing

my kids loved the ping pong table outside

think the pool needed cleaned out and we never had room service as requested but was able to get extra trash

pool a little small but fun. wifi didn't work well in our room.

the pool was out of order

but the downside was the pool was too cold

the pool was too cold

pool a little small but fun. wifi didn't work well in our room.

smoking

requested a non-smoking room

people hanging out in parking lot

i had a reese hitch stolen off my truck in the parking lot

got a smoking room and there was an ash tray there

i couldn't do my laundry.

lack of laundry facilities and breakfast

there was a group of people in the parking lot smokeing drinking and passing around

i stayed in the parking lot for about 10mins

very friendly staff, well lit parking lot, safe place to stay for a reasonable price.

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

their laundry area consisted of an ancient coin operated washer and

was going to do a load of laundry before we headed out the next day

the parking, laundry and staff

it's a 10.00 pet deposit it's close to restaurants and the mall.

no breakfast because of covid decent daily price stupid pet

cost and value and pet friendly

wanted to charge an extra fee for having a pet

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

thankful for the indoor pool and complimentary laundry

great breakfast, free laundry, very nice staff

guest laundry area and fitness center

laundry, breakfast was wonderful, room was super nice with everything we needed

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the staff was friendly and helpful. it was clean great breakfast.

world of golf was in walking distance.

laundry machines not working

room was next to laundry room with cursing employees entering my room without knocking

also, there was to be laundry facilities but that was not so, i had to find a laundromat

entrance stairs hallway need a facelift. no bag for laundry.

laundry dryer was thumping against the wall

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

bed smell from laundry in fitness room, seems ventilation system not working properly

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

shuttle returning to the airport in the morning the car could ve been warmed up since i had made

same breakfast menu everyday.

was goid and the fitness room was very nice

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

room layout room sizes breakfast dinner pool

we always enjoy the pool and breakfast was excellent.

few things we would recommend is bigger garbage can in the kitchen

the pool abs jacuzzi was great

anyone using the workout area and/or pool were visible when driving through parking lot.

it's a quiet secure area and they have a 24 hour airport shuttle that's complimentary

how new and fresh it was and they had a place for kids in the main lobby to play games and a pool table for the

were charged a 75 pet fee for our registered support dog (no mention of fee on website) just says pet friendly

grace was absolutely wonderful at the front desk and driving the shuttle.

couldn't get laundry done

with covid19 the pool and fitness club was closed.

the staff was friendly and helpful. the pool was open, you get a hour but it was cool

the breakfast in the morning

parking lot was not up to par because of the snow

it was great to have laundry services available to wash clothes

free parking

the breakfast was nothing to brag about. more centered in kids eating.

you also stated there was a pool and to our disappointment it was closed

the breakfast was really nice

gym and laundry room were a plus

laundry room and pool hard to locate

meager breakfast. same every day. no pool, pool had been filled in.

getting in and out of parking lot was tricky very busy road

the early check in

the kitchen and that i was about to cook instead of going to a restaurant everyday.

easy access, very clean, complimentary breakfast.

didn't have the complimentary breakfast so can't comment on that

the breakfast.

breakfast, ready made very dry scrambled eggs, ev chargers only catering tesla

quickly breakfast was replenished with the amount of guests eating

limited breakfast

breakfast area was spacious and tables spread out-i didn t feel jammed in next to people,

parking was a little tight as the place was booked

bathroom laundry items (towels, cloths, etc

parking was very easy and there are tons of dining and shopping options in the area

parking was full and i had to park in the shopping center lot

no complaints except parking but there is an overflow lot across the road.

we had a full kitchen in the room with a refrigerator, microwave and dishwasher

had to use the sister hotel for a load of laundry

pool was very very very cold

they provided free door-to-door shuttle service upon request

the bed was comfy. we loved the pool, very relaxing for mom and dad yet fun for the kids.

location, shuttle, bar, and restaurant

in explaining times of breakfast, the swimming pool location and hours, where i could do my laundry, etc

we didn t use the pool, laundry, or fitness room but nice to have the option

we had to go down the road to do laundry because the washer and dryer was in use

laundry was fresh and clean.

nothing. the free breakfast was the best i have had.

laundry piled in hall that was still there when we checked out

from room service was ok, nothing special

loved that we had a perfect view of the airport for my kids to see. the gym was excellent.

nice spacious modern parking free

plenty of parking at the hotel

i also like that there is a laundry facility on the premises

were very polite room service was there every morning to change out laundry and clean the room they were helpful

the guest laundry room was ran down and looked dirty

the location and it allowing smoking

price ok for frugal travelers. pets stay free.

very clean quiet and comfortable. breakfast was good and pool facilities were good.

every thing was great except spa tub was week

spa bath, location, friendly staff at check in/out

we paid for the spa tub room and the tub was great however the jets didn t work

the heated pool was cold

loved the tv hidden behind a painting and the false fireplace in the room.

parking lot could have been bigger

also there isn't an elevator that's particularly convenient to get to from the parking lot

i liked the parking, location to starbucks, and the rooms are large and very clean.

we arrived on a sunday and unfortunately the bar was closed on sunday's & monday's as are many of the local

breakfast was delicious, pool was nice, beds were comfortable

parking lot felt safe and secure

clean, friendly, caring, good breakfast, great rooms

good location and easy parking

currently being renovated so the pool and the gym were not available

hot breakfast, pool, laundry room, location is all excellent.

the facilities laundry room needs updated equiptment.

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

were on the first floor across from laundry

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

they don't have the laundry

nothing was wrong with our stay. the parking garage was different but still good!!

only real issue, if it can even be called that, is that i wish the price for the breakfast bar was displayed

they closed the kitchen without notice on one evening and also stopped room service

gym was very nice although i could not figure out how to adjust the height of the peloton bike