laundry room needs a change machine. i had to walk to truck stop for change.

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

excellent staff great laundry facilities great bed and

the location of our room very noisy next to the front counter and laundry room and the elevator

bed was hard, wifi link was spotty at best, sink in the bathroom was cracked, hot water was roughly 90 degrees

when i went to get ice it was in the laundry room and the dryer had a sign on it saying that it was out of

grading around the parking lot was

plus if you are a smoker they have smoking rooms

location, confortable, free parking easy etc

parking lot was full of screws and nails from construction and be sunk in and was very lumpy

no laundry facilities

next to loud highway. no laundry facilities.

indoor pool and breakfast was a bonus, room and shower well kept and friendly staff

variety of breakfast options, clean rooms

needs more parking.

laundry dryer was thumping against the wall

entrance stairs hallway need a facelift. no bag for laundry.

laundry machines not working

also, there was to be laundry facilities but that was not so, i had to find a laundromat

room was next to laundry room with cursing employees entering my room without knocking

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

friendly and helpful employees, on the highway, kitchen with room service.

the bar wasn't open for a nite cap

pool was cool, parking lot lights to bright into room, no free breakfast.

bar server was not particularly deft with our food or drink

the parking, laundry and staff

wanted to charge an extra fee for having a pet

it's a 10.00 pet deposit it's close to restaurants and the mall.

cost and value and pet friendly

hairdryer broken and couldn't get wifi to work

was going to do a load of laundry before we headed out the next day

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

lack of laundry facilities and breakfast

i couldn't do my laundry.

smoke smell in non-smoking room

i requested non smoking but the rooms stunk of cigarette smell

i like how is quiet and clean, good parking too.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

breakfast quiet pool

the staff was fantastic tammie had the breakfast bar immaculate and well furnished everything was available to

wifi is a bit slow

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

pillows holes in bedspread would have liked to been on side where grass for my dog not all parking lot

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

requested a non-smoking room

is conveniently located near the airport (13 minutes from the parking garage for early flights)

the room we were given was next to the laundry room and the staff was doing laundry all night

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

spacious rooms, near everything, and friendly staff, breakfast is a joke, but other than the breakfast lady

older faciltiy, definitely need an update. i won't bring kids to sleep here.

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

bed smell from laundry in fitness room, seems ventilation system not working properly

staff members were very kind. very reasonable price to do laundry.

convenient location right off the interstate and free parking is great

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

location, plenty of free parking, ice cold water bottles at front desk (very hot & humid weather), clean and

was informed after i checked in that i had to give a 24 hour notice for the shuttle

the room was fairly comfortable. it was nice having laundry facilities available.

it was cheap and the laundry was cheap.

the laundry fee is quite reasonable

went to the laundry area to ask a question about why the television was not working, she told me that she did

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

it was great to have laundry services available to wash clothes

shuttle to the airport is just twice a day

free parking

the breakfast was really nice

extremely clean, staff was friendly, nice breakfast, safe area.

couldn't get laundry done

breakfast was good . could ve had some meats

pool felt like a private pool

pool, fitness center

parking was good

nice and fairly priced laundry facilities

pool /spa that is open late , fitness center and even a laundry room

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

the pillows and towels smell bad i think it's the laundry detergent they use

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

was placed in a room next to the laundry and kitchen

shuttle service to the airport and back

the elliptical in the gym was brand new

was placed in a room next to the laundry and kitchen

bottom of pool a little cleaner

being able to do our laundry since we were there four nights was very helpful

the access to a laundry room and clean rooms.

the room was very nice and the breakfast was great

breakfast was great! lots of options!

easy parking/access, modern and clean

close to the airport, great staff, and easy shuttle run in the morning.

the main reason we booked this specific hotel was because they had an outdoor pool

an airport shuttle was available for a very early flight

great shuttle service and driver to cvg

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

laundry facilities worked well and were good addition

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

although signs say quarters are available for laundry facilities,there were none at office

i love having a spacious kitchen

clean hours convenient for check in and check out and for amenities such as pool and fitness center

easy check in clean room great shuttle service

fitness room is a bit limited in what it provides

also, liked having the option of sitting outside to eat and the small miniature golf course

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

kitchen, refrigerator, stove, room size, tv, laundry faciities,

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

oatmeal, coffee, muffin and nutrigain bar was an ok start for grabngo breakfast

i'm sure that attracts the clientele we saw hanging around in the parking day/night

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

place not filled with guest and the place next door to me a family with a lot of loud rowdy kids so it was not

no hot tub at the pool meant not much for parents to do while kids

the pool was closed after i asked them a couple of days prior to coming to the hotel and they said it

there were many things to do in the hotel it self. it was very clean. breakfast was good.

the staff was friendly and the breakfast was good & well maintained

loved the breakfast, the pool, location of our room, the way the hotel looked, how fresh the room smelled

the indoor pool was an added bonus

the park and fly with shuttle service to and from the airport for only $25.00.

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

microwave or laundry bag, draft near window

first floor room across from the laundry

no laundry

room was small. rooms and pool are showing their age.

great breakfast, free laundry, very nice staff

laundry, breakfast was wonderful, room was super nice with everything we needed

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

guest laundry area and fitness center

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

not enough parking. there were times we had to park in unusual spots.

good breakfast. great pillows!

the breakfast

the wifi was poor

breakfast was good, location good for what we had planned to do.

charlie the shuttle driver, big hearted loving family man

screaming kids in the pool all day, so didn't get to take a dip

thought out to maximize space and privacy and was very quiet even on the first floor close to the pool

location and shuttle

we also love the shuttle service and ability to park our car at the

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

laundry room was feet away

laundry facility on site

cleaning people were a little bit loud first thing in the morning, and we were right next to the laundry room

they have thought of everything you might need from laundry baskets to paper towels

laundry was handy

the breakfast was straight i'm a vegetarian so i'm limited in what i eat i just don't eat meat

bed, great blinds, clean large room, fully equipped kitchen and very welcoming staff

very clean and convenient to the airport with complementary shuttle service

couldn't get the wifi to work on the tv for my personal firestick so i had to hotspot it

good staff and it was clean . guest laundry

00 cash for our pet

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

they don't have breakfast as advertised.

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

the gym room/laundry room stank

i was traveling alone with my two kids and my dog, the last thing i wanted to do was worry about a crib that

were able to put us on the bottom floor near end of hall next to exit door as we had a pet and didn't want her

the breakfast wasn't good. it was grab and go. the pool was closed.

the parking lot was small so we had to park far from the front door.

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

trouble connecting to wifi on phone with code given

we loved the pool hours and kids had so much fun

parking was a little crowded and there was mainly one entrance

swimming pool and gym facilities

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

the pool was clean and comfortable

non smoking actually which meant no smell

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

did not have time for breakfast. i caught the airport shuttle at 6:30.

the staff is amazing! they made sure we had a room to accommodate my family. 24 airport shuttle.

close to airport and my business venue a free shuttle that helped

airport shuttle runs 24 hrs so very convenient

having a spare room for the kids is great.

only was to get to the lobby was to go outside and walk through the parking lot

great breakfast

pet travelers beware - if you book through a third party website and traveling with a pet, do not

we were able to go to the sister hotels in door pool

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

laundry room had to be cleaned by myself before used. no where to hang shirts.

the laundry room was not but probably not used that much

the pool wasn’t open due to the covid 19 so the kids were a little sad .

clean room and love the fact that has self laundry facility

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

the lobby was beautiful with a big fountain in the middle and a nice bar and grill

careful about the pet fee

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

also, we were by the desk and laundry area

clean rooms, had good laundry facilities

machines out of order, laundry 2nd floor

facility has a laundry room for guests self-service

had to use the sister hotel for a load of laundry

desk said i could order room service and it would be deducted from the $50 hold (it was actually a $60 hold) on

gave us a room that was a pet friendly room and our room smelled like urine

the free shuttle ride

pool area could use a hot tub if temperature of pool is going to be so low

i had to switch rooms bc my first room was directly above the laundry room

was unable to access the laundry room with my key

the breakfast was fine

breakfast .. plain eggs possibly ( most kids do not like the peppers and cheese)

the hotel was clean, staff was very friendly, the breakfast was great, and i liked the location.

the pool was open, thank goodness

breakfast was good but we were there for 3 days and it was the same every day

could use better parking. i thought a suite would have been a little bit bigger.

the pool wonderful to enjoy and the rooms were excellent

cleanliness, full hot breakfast, pool area, staff was so helpful and friendly.

no laundry bag in room

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

clean & well maintained hotel inside and outside. conscientious employees. good breakfast.

the room was very clean and comfortable i would definitely recommend this room with the jacuzzi spa to couples

the pool was super cold

spa tub was weak

breakfast was comprehensive and well prepared

laundry piled in hall that was still there when we checked out

gym and pool were great

room service is horrible

location, airport parking , airport shuttle

i felt it was safer for me to leave it there and ride the shuttle to and from the airport

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

hot breakfast, pool, laundry room, location is all excellent.

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

were on the first floor across from laundry

the facilities laundry room needs updated equiptment.

laundry facilities need much improvement

the kids had a coughing reaction to the chlorine odor so we had to leave the pool

the gym was small but very clean

the rooms were very roomy and clean. my kids loved the towel swan on the bed.

not much breakfast one day

i also wish laundry was available

didn't have change for the laundry machine

no laundry facilities and breakfast area is small. the beds weren t very comfortable.

close to the ark encounter!! very clean! had a pool!

kids had fun in the pool

the laundry room terrified me

checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

the indoor pool was fun for the kids, and was well maintained

the beds we're super comfortable and the views amazing! excellent staff and room service!

restaurant experience was quite confusing- it was unclear how to order room service (we ended up calling the

was no kitchen aid with a mini fridge you could not use full of items

the lobby bar creates delicious and beautiful handcrafted cocktails to order

walked to paul brown stadium not to bad 30 min they need shuttle bus

bar drinks were delicious

truckers that were staying at the hotel parked longways taking up 16 parking spaces

staff was great to accommodate my kids to get to use the pool.

there was a large group of kids staying, and the staff kept up with towels, breakfast service and genuinely

the pool was great fir the kids

gym is a bit small and limited

little hot water prices for the laundry room way to high for washing clothes 3

we liked having the kitchen area in our room.

was absolutely thrilled to find that my pet room came with a full kitchen

:) the rooms are spacious and i enjoy the mini-kitchen

location and parking

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

for breakfast that was considered a buffet, but it is just continental breakfast

the location and the availability of a gym and a pool.

location was good .. breakfast was great lots of choices .. staff were very friendly ..

plus free parking was great

there was very little shower gel in the bathroom and only one little bar of soap

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

tiny bath and horrible wifi

things open around the city but breakfast bar not open and have to buy a coffee paid our own pocket

kids playing football in hallway doors slamming

had a laundry area where i went to do a load

the guest laundry dryer did not dry my clothes very well.

laundry facility

there was a lot of noise of kids running on the floor above, which made it hard to sleep.

parking lot seemed a bit small for the size of the building

00 overnight,big crowds of kids ,not the best

stairs, hallways, gym

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

there was a singing competition and groups staying in the hotel and the bar and restaurant area were very lively

the pool and workout room far exceeded expectations

also nice that you provide complimentary guest laundry services and an awesome omelet as well

wifi in the room was a plus

cold breakfast pastries

fact that during our entire stay, we had no room service, and the soap dispenser fell off the wall

the room stank like mould and the wifi doesn't work in the bedroom

we found laundry machines too expensive. but, what the heck.

i even use the the laundry and it was good with the app

helpful staff and good laundry facilities

the kids also had a blast at the pool

ran out of fruit by 8:15 friday morning. parking was tight

breakfast was good and the kitchen staff did well restocking the buffet as needed

staff was friendly and helpful and the complimentary breakfast was upscale and really good

rooms were large with full kitchens (no oven, just a cooktop)

breakfast was fantastic so fresh and the guys changed out anything that had sat there too long and

new build and a great breakfast

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

pool and gym breakfast was amazing cleanliness

i liked that it had a gym, it was close to everything, and the free breakfast

some staff was rude. in the kitchen staff.

breakfast selection

the room didn t have trash bags in the cans or extra bags for dirty laundry.

the bar in the hotel was not open. this could have been because of lack of staff.

the location, the bar in the lobby and the gym were great.

location and breakfast!

the gym was great, everything was clean

didn't like the laundry room or the bathroom in my hotel room

had a laundry. well situated

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

the pool was very small but entertained the kids for a short time.

the view of the top of the pool from my window

is no longer on the shuttle route with the casino, but it is still advertised that way thru the casino website

kids enjoyed the pool area

the room service and no pizza :(

covid has the restaurant and bar closed, so we improvised with byob and ordered takeout.

order room service or get food in the bar after the concert i went to and had to walk in order to eat at

we had so much room and enjoyed our in room bar area

room service was closed too early

cold room service french fries, dead flies on window sil

bed was comfy spa tub was excellent staff were nice and helpful

all of the employees were friendly, the room service attendant in particular

breakfast was good and my kids loved it.

historic hotel in a great location, walk to everything or take the street car, awesome gym

location was great! lobby bar and staff are amazing! room service spectacular!

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

had to ask for house keeping no laundry facilities

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

the kids running the halls all night knocking on our door throughout the evening

truly pet friendly, didn't feel like i was sneaking my dog in and out. love

sucks that it didn t have a breakfast or room service, although it says they did

a lot of kids running around

we didn t take a pet, but it s a pet-friendly hotel and we saw furry friends

we came with our kids so that was the only reason i would not go back if i had my kids

we did get a fan from laundry

there was no laundry bag

they let us store the milk in the room service fridge

bed was too small. no gym. no restaurant

the hotel offered room service which came in handy on a super rainy evening

very. lean and comfortable. laundry was a bonus.

it was a busy weekend and the hotel bar was not open

the pool was very small but other then that great a plus

the pool was great ud83dudc4d good coffee and good breakfast

is no bar or restaurant in the hotel

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

the free wifi is not good at all. we had to buy the better wifi for 5 dollars each day

only thing i did not like was that we missed the breakfast

didn't get free wifi.

the kitchen staff was amazing!! also cleaning lady with blond hair was great

breakfast was not well stocked

excellent service and very good breakfast.

loved your kitchen

great breakfast

expected the hotel to have laundry service

the gym was standard -- nothing too special, but adequate.

good for families with kids, alot of inappropriate nude arts and magazines

location, room service, staff, parking fee, comfortable beds, excellent amenities.

in front of the hotel to valet which resulted in being in traffic trying to exit the vehicle with kids

laundry room is small, only one washer and dryer.

i have rarely experience such pride in one's work that was on display daily, especially the kitchen personnel

loved the kitchen and amenities made it feel more like an apartment

no room service

was disappointed that there was no grab bag breakfast available daily.

pool temp and pool area was freezing

no kitchen ware in the kitchenette, in fact only four paper cups

neither of us had popcorn or any food outside of a chocolate bar in the hotel

the pool was way too cold

out enjoy the gym didn t get to use the pool kept getting crowded but overall had a good time bar was nice

overly scented softener used in laundry

the added bonus of amazing free breakfast, coffee

very clean and cozy. breakfast is tasty.

limited items for breakfast

the bar atmosphere, the rooftop sitting area and the breakfasts were all amazing!

we were across from the laundry and right next door to the exercise room

small parking spaces.

parking spots were to close together. i know the hotel couldn t help that

the breakfast staff is a little unfriendly

there is ample covered and uncovered parking, whichever you fancy

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

they had a clean heated pool and grab and go breakfast

could use bigger and more towels at pool. ok for small children but not adults.

the breakfast bar was awesome

parking, pool, staff

beautiful, comfortable close to where we wanted to go , friendly staff, great breakfast!

the breakfast is absolutely delicious

didn't stay for breakfast because we had to get home

the breakfast was yummy and we are trying one of their recipes today

the breakfast and chocolate covered strawberries were delicious

the price at the laundry very

the shower was away from the toilet so my husband could shower while the kids were able to still use the bathroom

2nd day pool was closed and my kids were miserable

the pool was clean

they don t have a big variety of breakfast items only due to covid-19

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

good laundry unit

nice little breakfast with hot and cold options, as well as coffee and water all day in lobby

swimming pool it felt great

the pool

good free wifi

the rooftop bar has a fun vibe with wonderful bartenders

kitchen was down for breakfast

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

had a gorgeous rooftop bar with some great music and hospitable bar staff

we couldn't connect to the wifi in our room

the indoor pool was small.

front desk staff amazing. breakfast was exceptional

comfortable beds, nice pool, good breakfast.

wifi was horrible