plenty of boat parking and electric outlets to plug into.

courteous and professional staff, very clean facility. pet friendly

lack of vending. snow storm couldn't get out of parking lot

friendly staff and good breakfast

the picture of the room with the full kitchen is not the room we got. beds were stiff.

laundry towels pilled in the hallways

pool

friendly staff, quiet environment, our son loved the pool. no complaints.

pet friendly.

no hot tub in pool area parking lot lights shining into our windows at night

wish it had laundry of some sort

no laundry facilities for guest

staff was great, the room was clean, the gym was nice

no microwave the wifi was impossible to get on to get work done

the bar and grill could have been better.

breakfast hours 6 to 8 no laundry facilities

no laundry facility

one person was trying to check people in and fold laundry and in the morning had kitchen duty

when we opened the door because cleaning staff didn t have any clean pillow cases waiting for laundry to finish

facilities are clean, beds are comfy, pool well maintained and breakfast was hot

breakfast was good. good location. had a swimming pool and laundry

i called the front desk and found out we were above the laundry and they were running their dryers

also liked the fact that you could do laundry

wifi

young lady who checked us into our room was outstanding she helped my grandkids with the wifi and even gave them

laundry facilities need much improvement

wish the pool opened before 10 am.

small parking lot

mold in the shower and the room smelled like dirty gym socks

the kids loved the pool

laundry facility was clean and much needed

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

were on the first floor across from laundry

hot breakfast, pool, laundry room, location is all excellent.

breakfast was good everyday. the gym was basic but workable.

very clean quiet and comfortable. breakfast was good and pool facilities were good.

we paid for the spa tub room and the tub was great however the jets didn t work

the kids loved the pool

breakfast was great and had lots of choices

laundry piled in hall that was still there when we checked out

like the shuttle service to the airport and back before and after my flight

then on the second room, we pull out the couch/bed for our kids to sleep on only to find trash(earbud, plastic

free breakfast, very expensive breakfast instead, we have 3 kids so well probably stay next door next time,

the bar was fun

had to use the sister hotel for a load of laundry

the free shuttle ride

no receptionist upon arrival and room service trays left in corridor

it had a restaurant bar in the hotel so no need to go somewhere

pool was very very very cold

i was looking for a laundry bag on top of the coat rack where they usually are, and found a small ziploc bag

the dryer in the laundry facility could be upgraded.

excellent breakfast, we got sausage and biscuits

there was crappy wifi and the nats in the rooms were horrible. not as clean as had hoped

the room still has smell from previous years of people smoking in it

beds were comfy laundry was convenient to use.

the staff was amazing! the kids love the pool. it was a great experience!

we had a room near the parking and it was noisy in the morning with buses or motorcycles outside our window

the parking lot view and how early the patio and pool closes

the kids loved the pool

very clean and breakfast was great.

swimming pool- website was misleading when making reservations, description and photos of outside pool

and the pool was crisp and clean

good wifi speed

driving through the parking lot to get to the hotel, there were a lot of bumps/potholes.

well-appointed rooms with full kitchens

we needed an early check in to be at an event on time

the room size . pet friendly.

the shuttle driver was a bit gruff.

warm cozy and efficient plenty of parking and convenient to everything

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

facility has a laundry room for guests self-service

clean rooms, had good laundry facilities

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

that there were different things to do at the hotel that you didn't have to leave for there was a gym an indoor

they could have gone to walmart and got some or got some from the hilton hotel across the parking lot

friendly staff, great location, 24 hour shuttle, pool, clean room.

there was a bit of a mix-up in the early morning (4am) for the shuttle to the airport, as a family of 4 showed

friendly staff, great location, 24 hour shuttle, pool, clean room.

clean room and love the fact that has self laundry facility

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

the pool was out of towels and took a while to replenish

parking breakfast convenience breakfast staff went above normal service her name was tennessee.

love the kitchen and the fact it had a bathtub for my kids

room layout room sizes breakfast dinner pool

staff was wonderful from the women at the front desk , the people in the kitchen, maintenence to housekeeping

free breakfast, free dinner/drinks mon-thur, large rooms, great pool, clean, good location

parking

the shuttle to the airport deal is awesome to have, super convenient and great

staff was super friendly, shuttle was prompt

kids were coughing, having a hard time breathing

very friendly staff and free of charge shuttle to the airport

did not have time for breakfast. i caught the airport shuttle at 6:30.

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

laundry services were free of charge, with the only requirement being to supply your own soap,

room, nice kitchen with a full size fridge, clean, free laundry, indoor pool still open this time of year, plenty

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

thankful for the indoor pool and complimentary laundry

being able to do our laundry since we were there four nights was very helpful

the access to a laundry room and clean rooms.

shuttle returning to the airport in the morning the car could ve been warmed up since i had made

tried calling the front desk to find out the shuttle schedule (which ended up being consistently 45 min behind

breakfast had a great selection

couldn't get laundry done

one of my pet peaves is the lack of outlets in a room

pool felt like a private pool

pool, fitness center

easy check in without extra fees, heated pool, clean and spacious fitness center and breakfast was good

it was great to have laundry services available to wash clothes

extremely clean, staff was friendly, nice breakfast, safe area.

bacon would have been nice on the continental breakfast.

breakfast was okay, i know it would have been better if the covid-19 wasn t going on.

the breakfast was good and the staff was super helpful

bed smell from laundry in fitness room, seems ventilation system not working properly

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

the laundry facilities were cheap which was a plus

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

price. condition. breakfast

everyone pets him as well

laundry was handy

rooms are beautiful. kitchen was wonderful.

the pool is a little small but the kids liked it

everything was great. the staff, breakfast, room, and pool was all so nice.

clean pool area was very clean and warm

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

, love the different layout , great ac , beds nice and comfy , no pets, extra snacks if kids get hungry, love

staff, everything we needed on site and satisfying breakfast

we also love the shuttle service and ability to park our car at the

so glad the pool was open, reservations required but open

parking wasn't the best, not accommodating to trucks (not 18 wheelers)

also 2 min drive from turfway gaming and casino

good breakfast. great pillows!

clean & close to casino

the parking needs to be more plentiful as we had to park across the street in a restaurant.

pet hair and fleas in bed and room

people hanging out in parking lot

i had a reese hitch stolen off my truck in the parking lot

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

reserved a nonsmoking room but this room stank of cigarette smoke

close to the airport, great staff, and easy shuttle run in the morning.

great shuttle service and driver to cvg

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

very clean, nice warm pool

the main reason we booked this specific hotel was because they had an outdoor pool

microwave or laundry bag, draft near window

first floor room across from the laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

no laundry

airport shuttle also very helpful

i couldn't do my laundry.

lack of laundry facilities and breakfast

ask for a no smoking room but it seems they gave us a smoking room or someone had smoke in it previously

non smoking room have to be non smoking, with no odor

there was a group of people in the parking lot smokeing drinking and passing around

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

plenty of parking for rv or towed trailer (my situation), with well lit parking lot

gym was closed and there s no guest laundry.

bed, great housekeeping, breakfast variety, holiday decorations, pet friendly with waste can and bags supplied

was placed in a room next to the laundry and kitchen

breakfast bar had a good variety

sink drain in kitchen area did not drain

indoor pool

was easy to get into, the pool and bar was cool even tho i didn t drink at it but nice to have

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

although signs say quarters are available for laundry facilities,there were none at office

laundry facilities worked well and were good addition

parking was limited. more space, especially well lighted would be a plus.

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

nice and fairly priced laundry facilities

the pillows and towels smell bad i think it's the laundry detergent they use

pool /spa that is open late , fitness center and even a laundry room

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

the free breakfast is great and love the convenient things like laundry and vending machines they are always

laundry facility on site

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

cleaning people were a little bit loud first thing in the morning, and we were right next to the laundry room

it had a full kitchen in suite, laundry facilities on site

laundry room in hotel, vents in the room super dirty

first room we were given had dirty laundry in a pile in the floor

it was very well kept despite the restaurant and bar being renovated.

, he escorted me to the main lobby, helped with my bags, loaded them on the shuttle and, then he even carried

called the hotel they gave us great directions, and sent a shuttle to pick us up

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

kitchen, refrigerator, stove, room size, tv, laundry faciities,

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

in pet friendly room, noticeable order if we were gone for an extended time possibly underneath

not eat the breakfast

staff members were very kind. very reasonable price to do laundry.

was informed after i checked in that i had to give a 24 hour notice for the shuttle

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

location, plenty of free parking, ice cold water bottles at front desk (very hot & humid weather), clean and

print must be read: i even called to confirm a shuttle ran to and from airport -if there s a shuttle driver

small gym and guest laundry

it was cheap and the laundry was cheap.

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

they have a washer and dryer so anyone staying can do their laundry

the room was fairly comfortable. it was nice having laundry facilities available.

good staff and it was clean . guest laundry

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

00 cash for our pet

they don't have breakfast as advertised.

the gym room/laundry room stank

gym was poorly equipped. my room was worn out, with holes in the carpet

they didn t have a inside pool

i was traveling alone with my two kids and my dog, the last thing i wanted to do was worry about a crib that

i had added in the comments that i needed to pet friendly room with a crib already in the room and front desk

the parking, laundry and staff

it was pet friendly.

wanted to charge an extra fee for having a pet

it's a 10.00 pet deposit it's close to restaurants and the mall.

cost and value and pet friendly

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

i threw all my clothes in the laundry as soon as i got home

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

their laundry area consisted of an ancient coin operated washer and

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

pool was clean and towels well stocked

we loved the pool hours and kids had so much fun

this hotel because of the location, indoor pool for my children, continental breakfast, and a kitchen in the

we loved the pool hours and kids had so much fun

also, there was to be laundry facilities but that was not so, i had to find a laundromat

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

laundry machines not working

laundry dryer was thumping against the wall

room was next to laundry room with cursing employees entering my room without knocking

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

snack bar ice cream was melted

one staff member was tending the front desk, the bar and helping in the kitchen

pool was small and had chipped paint on the bottom

easy parking as

had a laundry. well situated

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

didn't like the laundry room or the bathroom in my hotel room

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

next to loud highway. no laundry facilities.

no laundry facilities

had a wonderful breakfast and a nice swimming pool and exercise room

kids loved the pool

spa was not not my bed sheet had blood on it upon my arrival the person in the room next door had

when i went to get ice it was in the laundry room and the dryer had a sign on it saying that it was out of

smoking room

towels, floor wasnt swept and cigarette burns on sheets and pillows but i got a smoking room

it was a smoking room, ive been in hotels with smoking that were cleaner

weird location, driving through gas station parking lot to reach hotel

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

laundry room needs a change machine. i had to walk to truck stop for change.

excellent staff great laundry facilities great bed and

the location of our room very noisy next to the front counter and laundry room and the elevator

the ac, hot water and wifi worked good

good free wifi

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

had a gorgeous rooftop bar with some great music and hospitable bar staff

kitchen was down for breakfast

overly scented softener used in laundry

excellent breakfast

location was good. also that the hotel for once had a secure wifi

wish the bar had been open

limited items for breakfast

very. lean and comfortable. laundry was a bonus.

had a nice kitchen stocked with supplies

the pool was excellent and our room was so cozy and provided everything we could possibly

kitchen sink was dirty, but it was easily remedied

friendly staff, cleanliness, large windows in breakfast area and the layout, pool table, and a pool

good laundry unit

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

clean, great front desk and breakfast staff

you could hear kids yelling and traffic outside all night long.

pool was closed and we were not made aware before stay. we had some very disappointed kids :(

very nice hotel. the pool was extremely nice and the gym.

all good, later times for the bar down stairs on the main floor.

the pool was very small but entertained the kids for a short time.

hospitality, location, cleanliness, and the pool.

bar area very nice

the lighting in the kitchen area could be brighter

great breakfast

wifi did not work

the wifi was not actually free like advertised on the website

breakfast was very good the gentleman serving was very hospitable and pleasant rooms were spacious

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

liked that the gym was so easy to find and pretty clean

breakfast was wonderful

made breakfast a joy

the hotel fitness center is actually a snap fitness gym and has phenomenal equipment

everything including the kids and i experience was wonderful!!!

no hot water and wifi was rubbish

the bar restaurant food and drinks are exceptional but very pricey

and with the addition of the spa tub, the rest of the bathroom was quite small

we did get a fan from laundry

there was no laundry bag

a grab bar & soap shelf in shower - had 2 put soap & shampoo on floor - which is ridiculous

the room was lovely with huge spa bathroom. location is perfect, and staff was very attentive.

free wifi

had to ask for house keeping no laundry facilities

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

the service at the bar was outstanding

expected the hotel to have laundry service

we had a great visit to the hotel spa and the restaurant had a fun and classy vibe

withe a weekend away from kids, a girl just wants to take a hot bath

we love this pet friendly hotel. the staff is so nice and the rooms are very comfortable.

the rooftop bar is a little small.

order room service or get food in the bar after the concert i went to and had to walk in order to eat at

paid wifi, busy valet line.

nice bar and restaurant

pros: room service/breakfast was easy to order & arrived on time the room was fairly quite

the restaurant and room service wasn't available (pandemic)

the room didn t have trash bags in the cans or extra bags for dirty laundry.

location, front desk was awesome, breakfast was great. superior valet.

the bar in the hotel was not open. this could have been because of lack of staff.

we were able to get an early check in

location and breakfast!

the pool was way too cold

the hotel has a bar inside it

got to sleep in with peace and quite and i got to work out enjoy the gym didn t get to use the pool kept

bar could be open later on weekend nights, pricing, my sisters room charge was less than mine

pool was ccccooooollllld

wifi was horrible

i noticed the gym had a very strong rubber smell which was unfortunate

the indoor pool was small.

the pool is nice too but a smidge

the gym was sufficient

the fitness room and the laundry room

how it was decorated, kids loved it to, very nice hotel will definitely stay here again next time

no microwave or coffee pot, kids would of loved a pool

cincinnati history. bar staff and kitchen were exceptional. parking.

cool vibe, great value, great staff, pet friendly!

laundry room is small, only one washer and dryer.

over charged no room service no parking was not mentioned poor location

we pulled out the sofa couch for the kids and could totally tell it had not been cleaned

no room service

it would have been nice if the hotel had a pool. kids always love a hotel pool.

laundry room and pool hard to locate

gym and laundry room were a plus

getting out of parking lot

meager breakfast. same every day. no pool, pool had been filled in.

laundry room and pool hard to locate

the price at the laundry very

we asked to move our room twice due to a large party of kids that were there for a baseball event

everything was great! i loved the pool. the food was great! and the rooms were beautiful!

my kids did not get to get in

good wifi and very good self service breakfast

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

the entire hotel was very clean, we didn t swim or work out but the pool looked nice and the gym look very

a full breakfast n better room service

bar was sterile

the pool was a little small but still nice

they're nice rooms and the breakfast is great

pool was closed while i understand why

i like my room dark and the outside light from the parking lot lights came in under the curtains

staff there was exceptionally nice the rooms were comfortable and clean, their complimentary breakfast was

good breakfast, kids liked, they said

we spent a lot of time in the pool, which was great, and used the laundry as well

the pool was very small.

location was awesome. cleanliness was top notch. pet friendly.

the hotel was just listed as pet friendly

the kitchen area went perfect with the moet and remy

the pool was out of order

my kids would have preferred it to be deeper

pool a little small but fun. wifi didn't work well in our room.

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

the pool was on the small side and was a max depth of 4 feet deep

bed wasn't too comfortable and there was no guest laundry on my floor.

strong chemicals in the pool. hurt my eyes and head.

staff were always very friendly and helpful. breakfast offered a nice variety of choices.

they do have a swimming pool & fitness which i didn't use but had i more time i might

someone could have asked if we would need any kind of assistance,since we did request handicap parking

the kitchen and that i was about to cook instead of going to a restaurant everyday.

easy access, very clean, complimentary breakfast.

didn't have the complimentary breakfast so can't comment on that

the breakfast.