the heated pool was cold

spa room the jets were not very strong at all

breakfast was great and had lots of choices

very comfortable and the breakfast was the best hotel breakfast i ve seen yet, so many options and more name

every thing was great except spa tub was week

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

were on the first floor across from laundry

laundry facility was clean and much needed

laundry piled in hall that was still there when we checked out

airport shuttle and parking is a major plus for travelers.

from room service was ok, nothing special

after long flight was ideal, staff super helpful and gym equipment great

especially for kids

laundry facilities need much improvement

) the boys loved the pool and breakfast

not enough parking space especially when i came back late.

couldn't get with the e-mail and wifi connection to go thru

clean room, friendly staff, decent breakfast. easy to get to

had to use the sister hotel for a load of laundry

very close to departure doors! great 24 hrs shuttle to those doors too!

the room service was prompt and outstanding

the free shuttle ride

no receptionist upon arrival and room service trays left in corridor

clean rooms, had good laundry facilities

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

clean room and love the fact that has self laundry facility

shuttle to the airport was just over 5 min

they provided airport shuttle. restrauant food was very good! nice place to stay.

nice room , good breakfast, very nice staffs free shuttle bus

from the front desk to the kitchen, everyone went above and beyond to make us feel welcome

loved the two bedroom suite with full kitchen

they had a hot breakfast buffet with lots of items

the separate bedroom was awesome! pet friendly! great rooms

bar and food were great, courtyards don't always have them

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

staff was super friendly, shuttle was prompt

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

the shuttle to and from the airport was nice. driver was very courteous.

good staff and it was clean . guest laundry

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

they don't have breakfast as advertised.

00 cash for our pet

the gym room/laundry room stank

room was comfortable. staff opened up the firepit to us which the kids really enjoyed.

parking was a little squeezed but in fairness i got there later at night

the staffs' fault, but when i booked online, i was led to believe that the pool was indoors; my grandchildren

room was comfortable. staff opened up the firepit to us which the kids really enjoyed.

laundry was handy

the pool was crowded with kids but that wasnt a big deal for us

and the staff could not have been more accommodating and friendly - checkin, checkout and the shuttle driver,

complete breakfast with something for everyone

nice & clean. shuttle to the airport.

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

location and parking. closest to the park.

small gym and swimming pool but nice to have these facilities around

pool was a little murky but when we stayed there was a ton of kids so that is to be expected

the next morning, i used the gym, and there was sign saying to tell the staff when you leave the gym so they

is in the same parkinglot as a raceway/casino

breakfast was a true breakfast

the staff and ability to get a shuttle to airport early in the morning.

the pool and hot tub were a bit small but i sill would go and stay there again

location and shuttle

the laundry facility was very convenient and appreciated as we were half way through our trip and

cleaning people were a little bit loud first thing in the morning, and we were right next to the laundry room

privacy and quiet. pizza on wednesdays. laundry area is neat and clean.

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

they have thought of everything you might need from laundry baskets to paper towels

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

thankful for the indoor pool and complimentary laundry

great breakfast, free laundry, very nice staff

guest laundry area and fitness center

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

and it was pet friendly

had to pay $40 for parking for 8 days while i was traveling

better parking

breakfast was very nice and staff was very friendly and helpful

the staff very friendly. lady who does breakfast is very good.

microwave or laundry bag, draft near window

no laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

first floor room across from the laundry

was clean the pool was nice

were charged a 75 pet fee for our registered support dog (no mention of fee on website) just says pet friendly

free breakfast, free wifi and free parking

the pool area was great

pool was clean & had nice seating for those not swimming

current restrictions, we were quite surprised to see all the facilities open (the pool and the gym)

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

the good news is that the menu is small but diverse, the meals are prepared fresh, and the bar is stocked to

free shuttle to airport comfortable beds

only thing that i didn't like was that the pool was not open

lots of extras that added to its comfort and convenience. great breakfast.

the rooms were clean, the shower was great, and the breakfast was amazing!

soon as we walked into our room it was amazing loved the kitchen ,dinning area a table to eat the bed was

parking

i love the room i had of had a small little kitchen area, seating area, and the bed

kitchen, refrigerator, stove, room size, tv, laundry faciities,

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

pleasant surprise to learn room had full kitchen service

was perfect for my wife and i, breakfast ( coffee, muffins and oatmeal) was a plus since we have a stove and

an airport shuttle was available for a very early flight

pool was closed, even though it was outdoor and the weather was perfect

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

close to the airport, great staff, and easy shuttle run in the morning.

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

laundry facilities worked well and were good addition

although signs say quarters are available for laundry facilities,there were none at office

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

there was a lot of people getting drunk in the parking lot which wasn't pleasant

being able to do our laundry since we were there four nights was very helpful

the access to a laundry room and clean rooms.

room was beautiful, modern and completely clean, the pool was great, everything you needed was provided including

one night stay,friendly staff great breakfast!!!clean!!

amazing staff, clean property, and excellent breakfast

was placed in a room next to the laundry and kitchen

breakfast was awesome fresh and hot

the shuttle runs on the quarter hour so just book a spot on the shuttle when you re checking in

nearby there is a mall and various restaurants, a racetrack and casino, next to i75; we left very satisfied

the breakfast was very fresh, area neat and well kept

pool /spa that is open late , fitness center and even a laundry room

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

nice and fairly priced laundry facilities

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

couldn't get laundry done

breakfast was really good

was very little food available at the hot breakfast, and the kitchen space was very crowded

quiet, clean, safe, nice breakfast. good parking.

lady in the kitchen/breakfast area was a little rude.

it was great to have laundry services available to wash clothes

shuttle to the airport is just twice a day

the breakfast was really nice

bacon would have been nice on the continental breakfast.

i liked the pool area

small gym and guest laundry

the laundry fee is quite reasonable

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

they have a washer and dryer so anyone staying can do their laundry

the room was fairly comfortable. it was nice having laundry facilities available.

staff members were very kind. very reasonable price to do laundry.

many hotels have a coffee bar in the lobby all the time. this one did not.

location, plenty of free parking, ice cold water bottles at front desk (very hot & humid weather), clean and

was advertised as providing 24/7 shuttle service to the airport which was one main reason i booked there

location and shuttle to/from the airport

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

breakfast wasn't all that good

the kitchen in the middle

bed smell from laundry in fitness room, seems ventilation system not working properly

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

smoking

to children and animals but got put on a 2nd floor there was cigarettes in the window of a non smoking room to

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

requested a non-smoking room

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

gym was closed and there s no guest laundry.

the parking lot was not very flat

the gym is quit small there was no dumble at all.

pet friendly

i couldn't do my laundry.

lack of laundry facilities and breakfast

there was a group of people in the parking lot smokeing drinking and passing around

non smoking room have to be non smoking, with no odor

00 pet fee for six ounce bird in a cage

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

they are pet friendly for a small fee

post there was a pet fee

their laundry area consisted of an ancient coin operated washer and

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

was going to do a load of laundry before we headed out the next day

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

i threw all my clothes in the laundry as soon as i got home

the parking, laundry and staff

cost and value and pet friendly

we were travelling with out 2 dogs, and it was very pet friendly

it was pet friendly.

no breakfast because of covid decent daily price stupid pet

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

the parking area and surrounding hotel area badly needs lighting

pool area was just so so

not a lot of parking out front

desk staff was cordial but cold. parking could have been better.

no laundry bag in room

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

room was next to laundry room with cursing employees entering my room without knocking

laundry dryer was thumping against the wall

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

entrance stairs hallway need a facelift. no bag for laundry.

laundry machines not working

wish they had a hot tub, and i kind of hated that the kids ran amok but that wasn't anything the staff could do

it's a bit difficult to get into the parking lot from the street.

nice staff, great breakfast, great location.

drinks at the pool, they could allow drinks at the pool as long as there not in a glass container

was nice, breakfast was good, the hotel gym was one of the nicest gyms i ve ever seen/used in a

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

didn't like the laundry room or the bathroom in my hotel room

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

had a laundry. well situated

little hot water prices for the laundry room way to high for washing clothes 3

spacious room good parking

location and parking

the wifi was real slow 2-4

the wifi sucks and microwave didn t work, breakfast could ve been better

checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

the laundry room terrified me

the indoor pool was fun for the kids, and was well maintained

check-in, i was given no information about wifi access, the location or the hours of the pool and gym

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

got the breakfast and they also have a bar

the fact i was charged $7 for parking at the hotel after paying over $200 for a room.

we came with a 7-year-old son. the location and parking are perfect.

charge for parking. that's a new one for a holiday inn.

were able to ask for late check out without incurring a fee.

tiny bath and horrible wifi

include breakfast bar in price

i came to the thinking that pool was open so had to disappoint my kids

having a plastic cup in the room to get a drink of water and having to ask for a bar of soap for the room

overly scented softener used in laundry

the added bonus of amazing free breakfast, coffee

it's conveniently located and included a delicious breakfast

i have never experienced a bed and breakfast. this was a great first time experience.

bar is quaint

indoor pool was very nice for our kids

the presence of a gym and pool adds an extra layer of convenience and relaxation to our visit

great location and hotel! very friendly staff and the breakfast buffet was delicious.

pool

all good, later times for the bar down stairs on the main floor.

the bar was fantastic

great location and kids enjoyed indoor pool.

00 overnight,big crowds of kids ,not the best

about and received without issue an early check in time

the pool is ice cold. no heat whatsoever.

very. lean and comfortable. laundry was a bonus.

rooms with the pool table, mini home theater and bar area were a nice added bonus for the kids

it was a busy weekend and the hotel bar was not open

the location of the room,the set-up and breakfast

and clean, fitness room was great and community rooms with the pool table, mini home theater and bar area were

also nice that you provide complimentary guest laundry services and an awesome omelet as well

my kids were very disappointed that the pool was not open ,one of the main reasons we picked the

location and options included with hotel. happy hour and breakfast are nice additions.

after an evening out got back and called for room service well before they closed, but the phone just rang and

breakfast is outstanding, except pastries are cold like they came out of refrigerator with no way

walked to paul brown stadium not to bad 30 min they need shuttle bus

mini bar was fun (large bottles of

are vegan and although their restaurant didn't have many options, the service staff and kitchen team were all

their shuttle service was excellent

we were provided a free shuttle to the game

i look forward to visiting again without the kids

i look forward to visiting again without the kids

wifi wasnt the greatest either, it kept skipping every few minutes

the location and the fact that they are pet friendly.

the hotel fitness center is actually a snap fitness gym and has phenomenal equipment

we did get a fan from laundry

there was no laundry bag

no room service

to front desk and room service out of order tv did not work our first visit we will give another try

wifi signal was so poor i ended up using my phone as a hotspot

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

no mini fridge. wifi didn t work. lousy pillows

the free wifi is not good at all. we had to buy the better wifi for 5 dollars each day

free breakfast, good location, nice gym.

the breakfast was great. wonderful bar on 3rd floor.

garbage disposal didn't work so kitchen sink would back up when running water or using garbage

bed compfy and breakfast good

breakfast was very good the gentleman serving was very hospitable and pleasant rooms were spacious

the kitchen and bathroom were very spacious and i have never seen a kitchen with a dishwasher, 2 burner

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

had to ask for house keeping no laundry facilities

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

the westin s gym was wonderful and staff was very helpful

very slight room service order mix up, cleanliness of the bathroom could have been better

nice bar and restaurant

bad if you had small kids taking a shower

room service was fast and efficient and staff was

we had so much room and enjoyed our in room bar area

expected the hotel to have laundry service

in front of the hotel to valet which resulted in being in traffic trying to exit the vehicle with kids

i love that 21c is pet friendly. the staff was so nice. the room was clean.

friendly staff, well equipped rooms and flying wifi less than 5 minute walk from riverfront

funky phone system, very hard to place a room service order

the room didn t have trash bags in the cans or extra bags for dirty laundry.

including the room, the shower, the gym, the location, the roof top bar, and all the nice staff

rooftop and downstairs bar closing at 1130

the gym was great, everything was clean

the breakfast.

good free wifi

had a gorgeous rooftop bar with some great music and hospitable bar staff

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

kitchen was down for breakfast

the rooftop bar has a fun vibe with wonderful bartenders

was a odd smell like moldy but room service said it was a newly renovated room it was probably glue or paint

very clean and breakfast was great.

clean smells wonderful pool was open outdoors 247

pool; very friendly staff at check in

parking was a little tight

bar could be open later on weekend nights, pricing, my sisters room charge was less than mine

big clean rooms, excellent bar at the lobby. staff was super friendly, kind and informative.

pool wasn t heated so it was kinda pointless and they should definitely tell you that you have to

we didn t know the wifi password so we didn t use the wifi

out enjoy the gym didn t get to use the pool kept getting crowded but overall had a good time bar was nice

laundry room is small, only one washer and dryer.

good bar food and breakfast

friendly staff, nice breakfast offering

we pulled out the sofa couch for the kids and could totally tell it had not been cleaned

no room service

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

good laundry unit

clean, great front desk and breakfast staff

it was clean and had a great breakfast included. next to a target and the cincinnati zoo.

great location! kids loved the pool and the rooms were great! breakfast was phenomenal.

the breakfast was really good and healthy

breakfast food was oustanding as were the employees whho manage that area

the rooftop bar was amazing & the breakfast was pretty standard but hot & fulfilling

loved the full kitchen with anything needed to cook, even though we weren t staying in the room for that

breakfast was good

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

breakfast could still be better but beyond that it is just an excellent excellent hotel and a

one highlight was the hotel gym has a peloton which i rarely see at even 4-5 star hotels - an excellent perk

wifi was slow and i was unable to connect to the tv with my phone-probably user error

only thing i could say i didn't like was the absence of changing facilities in the pool area

everything, especially the outdoor area for the kids to play games

very pet friendly

the only thing i didn't love was that the breakfast had to be paid for separately

the location, and it was pet friendly.

the pool table, the outside sitting area and fire pit

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

weak wifi

i noticed the gym had a very strong rubber smell which was unfortunate

very clean great breakfast

i didn t use fitness room but i used the pool

the price at the laundry very

location, personnel, big room, comfortable, very clean, very good breakfast.

they woke up my kids

including the pool hours i was impressed they were open until 11pm

we asked to move our room twice due to a large party of kids that were there for a baseball event

the fitness room and the laundry room

the gym was nice and had peloton bikes

the bar was open on sundays and there was a microwave that every floor or somewhere in the hotel you

in the lobby area, fiona's bar is great for an evening drink and simple meal, and poindexter's serves an ok

as kid friendly, while the kids love all the fun details as much as we do, there are a lot of party aged kids

we were across from the laundry and right next door to the exercise room

the breakfast wasn't that great either

free parking, walkable to sports complexes

i could say the parking is tight but really no cons to this property

it was cleaning and had parking on spot. plus late check out times.

was ok ,the key card for room laundry and the pool witch what most enjoy for 2 of the days no one could get in

free breakfast was delicious

my great grandson loved the pool

parking, pool, staff

the breakfast bar was awesome

was unable to access the laundry room with my key

i had to switch rooms bc my first room was directly above the laundry room

staff was very courteous and professional. rooms were nice and clean. good wifi.

parking

provided no usb ports for charging breakfast is very minimalistic and didn t taste good gym is small with not

the pool is small/ the decor of the room was very generic

nice front desk staff. has gym.

later hours on pool sholuld be 24 hours just like the gym

wifi in the first room we had so terrible, the staff moved us to another room with better wifi

new facility. opened dec. 2017. very nice. quality breakfast.

i never ask for cleaning service and go get my extra towels and remove my own trash, also used laundry facility

been travelling for a while and was very glad they had a laundry area which i thought was reasonabky priced (

laundry room had to be cleaned by myself before used. no where to hang shirts.

the laundry room was not but probably not used that much

the spa tub wasn't very strong/powerful. might need cleaned or service?

wish it had laundry of some sort

no laundry facilities for guest

room service and close to casino.

had issues with the wifi and door keys but this was a city wide power issue no fault of the hotel

couldn't get waited on one evening in the bar area

gym and laundry room were a plus

laundry room and pool hard to locate

there is anything it was the breakfast that was there

staff is very friendly and the room is always nice and clean and the breakfast was nice all the comforts of home

no pool or hot tub to relax in

also liked the fact that you could do laundry

breakfast was good. good location. had a swimming pool and laundry

i called the front desk and found out we were above the laundry and they were running their dryers

the pool was a pleasant temperature

there was none available so we told the kids they ran out (

no laundry facilities

next to loud highway. no laundry facilities.

there were several areas of the already small parking lot closed off for dumpsters and supplies

breakfast had alot of choices and was delicious

the parking lot was a complete disaster

when i went to get ice it was in the laundry room and the dryer had a sign on it saying that it was out of

parking area under construction

breakfast bad very bad you put us on a smoking floor fist room they keyed twice and couln dnt get in room, had

better parking

limited parking

location to our activities. many choices for breakfast. staff helpful and friendly

i could not access the wifi

nice and quiet! clean and great staff and very helpful! breakfast was good

little inconvenient because every time it was in use it was loud, and lastly the potholes in the parking lot

pet friendly, friendly staff, clean environment, hot breakfast, coffee 24hrs

the location of our room very noisy next to the front counter and laundry room and the elevator

excellent staff great laundry facilities great bed and

laundry room needs a change machine. i had to walk to truck stop for change.

microwave old, thin linens but clean bedding had tears and some staining no change available for laundry

s a room service menu in the room but you can t order because they don t offer that anymore