woken up by laundry collection. not enough shower gel/shampoo.

laundry truck at 6am was noisy and woke us up

shower excellent, wifi really good

staff, clean room, good hot food at a reasonable price, prompt and efficient room service, convenient location

the room was lovely, fab breakfast, free parking

food is really good & they go the extra mile starting to early to make breakfast thank you the breakfast trays

good tv and wifi, comfortable bed,good food.

the free wifi was strong and worked without issue which often is a rarity in hotels

lovely welcoming pub,staff outstanding.very easy parking.

plenty of parking

wifi poor and very noisy building fan outside the room

the lounge area and bar area were really comfortable

the eggs at breakfast were not free range

the weather was so hot we certainly made good use of the pool

swimming pool

noisy room next to their transportation of laundry etc

no biscuits in room but saw them on the laundry trolley

trays of dirty plates and cutlery were left on the landing together with bundles of used laundry

wifi was a bit slow.

and glad the bar was open as wasn t expecting that

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

pins colada s from the champagne bar (not on menu but made to order ) were one of the best i ve

recommend 1608 champagne bar for cocktails

gardens - could have been better gym - limited range of upper body machines

the gym/spa opens at 8am and closes at 8pm i would have preferred earlier and later times.

room service menu is very basic but

the cleaner tired to give us stuff from a dirty laundry room

need more activity and play area for kids

the room service who helped me but refused the tip i offered after he helped me to check out.

breakfast was good, bar food great, buffet evening meal tasty

bar service was rather slow

that families will be taking holidays but relaxing in the spa was impossible as it was full of kids and the

breakfast was superb, staff were friendly, and facilities spotless

the service provided by staff, the comfortable rooms, delicious food and incredible spa facilities definitely

restaurants don t offer a great kids meal, so couldn t go in the lovely restaurants had to stay in the bar

the burger ordered through room service was terrible, and the sausages at breakfast were the same cheap nastiness

parking, reception 24hrs, good check in no fuss, nice guy, very clean and spacious room, good room service,

the receptionist changed our room with two double-beds without fuss so we could put the kids to bed after a

the staff me and my partner have stayed their on menny occasions to get away from the kids lol and we both have

room was really nice, we booked one room for our group of 5 (2 adults & 3 kids)

this hotel many times very convenient for gatwick airport comfortable beds and good from the bar and restaurant

boutique hotel when we arrived we found ample parking next to the house entrance it is safe and secure we were

arrived early and was allowed an early check in

no room service but tea/coffee and water in room so nothing really.

were looking for a private hotel with parking and this hotel was perfect

ample off street parking

clean laundry on bed and towels in the room

wifi was poor

want early check in and ready asked them for early check they said if the room is ready will give me the

hot water, wifi, tv, heating, all ok

free wifi and a smart tv everything that i needed prior to an early flight

free indoor swimming pool with gym, sauna, spa facilities

breakfast was excellent

really comfortable room and peaceful. the food in the bar was delicious and the staff are great.

swimming pool was very clean

great use of a pool and sauna

laundry facilities and the food in the restaurant was very expensive

the hotel website indicates a charge for pets

amazing room, nice and spacious. great value for money. room service and staff are lovely!

almost forgot to mention the swimming pool and gym, and of course restaurant as well as all night pub in the

rcharge)

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

here the night before our flight, rooms are clean and comfortable, service was great and the breakfast is just

no breakfast included in 100 pounds

i ordered healthy fruit in my breakfast room service but got given pastries

the 24/7 self service laundry facilities were convenient and affordable

laundry was terrible

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

the only way to use the guest laundry is to download an application

say the wifi is free great but it's under a password wish i think should be a paper with it on in all rooms

wifi didn t work, so i couldn t do any work

wifi signal is good

want told the password of wifi

everything was fine but could improve on modern technology for sockets and common laundry room.

laundry service was also not available at the hotel

very good gym, everything is really clean

clean and modern rooms, very good free wifi, comfortable beds

didn t have room service

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

the hotel did make this right but not charging me for laundry to which i was grateful

lovely room, really nice room service, nice drink in the bar. super clean ,kids loved it.

no free wifi in the rooms. as a business traveller i really expect this as standard.

the kids were excited about it

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

6 room service!!! only took 30 seconds to go get my food. so 6 a rip off!

nice staff, good wifi, restaurant good, train and airport within walking distance. store nearby.

close to the airport! let us early check in! thank you very much!

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

is by far the nicest hotel we have stayed in in england for a while, we had a junior suite and 3 kids travelling

not having to go outside to get to airport very comfortable bed - with early check in available

convenient, lovely big room, excellent view of the runway excellent breakfast and the lounge

hotel location ideal for flights to/from gatwick. gave us an early check in.

friendly staff at the bar very helpful

was not included but this is something the landlady of the bar informed me was under consideration, so i am

everything was fantastic except the problem with wifi,

the lad on the bar was lovely to chat to. really down to earth and helpful

staff were lovely , wasn't too noisy at night , room design layout, free wifi, smart tv , very fashionable and

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

a sauna at the gym would have been great

the free wifi is very good

it's insanely busy - and loads of kids bunking off from school to go on hols nowhere near half-term

good location, good parking, good breakfast, nothing negative to say

wifi was easily accessible

good car parking at

off road parking, good value for money, choice of what to have for breakfast, friendly staff

web site said breakfast was available and there was a bar area, neither of which was correct.

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

in a quiet neighborhood close to airport the family owned compound is lovely with swimming pool, hot tubs and

we couldn't work the tv or get wifi.

lovely owner, very helpful and very well stocked kitchen. bed was super comfortable

wifi couldn t connect, didn t show on my mobile

the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

staff, late check-in, great breakfast, extremely clean with fantastic room and facilities

lovely breakfast service friendly staff lovely food comfortable for one night stay.

wifi in the room was not so good so had to go to the lounge area.

dear, the twin room we had was just like it had been a former laundry room/ cupboard

bar entertainment and the no games machine for kids

no wifi

30am letting their kids run up and down the corridors waking me up this went on for 30 mins til they

we were given bunk beds, which are not suitable for kids of that age

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

night and morning, was a little cold, and i think there was some sort of cleaning cupboard or laundry by our

left it in unsecured laundry room

laundry room disgusting, parking area a nightmare

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

a 24 hour bar/simple room service would have been great

wifi dropped out often.

the restaurant staff were so nice withthe kids

staff member accommodated early check in and was extremely personable and helpful

iron board in laundry room would have been a bonus

they had an laundry guests could use

laundry facilities were available at a reasonable price

i saw signs for a laundry but didn't use it

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

staff were very accommodating, pool and spa were lovely and great views from the room,

room service food wasn't the greatest, pizza was cold in the middle. desert was ok.

very good hotel, room big and comfortable. breakfast good. swimming pool good.

plenty of parking especially disabled

very relaxed, and very good spa set up.

best music in bar and restaurant. big parking area in front of hotel. no noise from the street

free wifi didn't work, i mentioned it to the receptionist.

ambiance, helpful staff good quality meals nice golfcourse nearby singing hills

we could hear noise very clearly from the bar downstairs until around 10pm and then in the morning when people

loads of parking space

ye olde wifi. only available in the lobby close to the modem. frustrating in the modern era

the bar isn't very good. not a dealbreaker.

com i asked if parking would be included whilst we were away on holiday

night (easter) and the only food available was roast dinner which we didn't want, or to order room service

a bar would have been more useful than having to wait for a waiter to find us

were given a key fob with no key, the receptionist moved us to a room next to the laundry cupboard where the

why are the fire doors wedged open by laundry bags

to our relations very reasonable rate very clean lovely clean roomy bathroomexcellent breakfast good easy and

location and parking

lovely breakfast and location is right opposite where we are working at preston

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

no information about room service

the only thing that would have improve our stay would have been a sauna/pool or gym

welcomed warmly by reception, room very comfortable, plenty of parking, room very well

+ bed laundry were dirty and old-fashioned

hotel has a nice restaurant if a little pricey and a nice bar area

adjoining block had no access to the wifi, which was rather inconvenient

wifi is best in the annex/newer part of the hotel

wifi was intermittent.

iron in room and laundry service is offsite so just to have an outfit ironed would have taken 2 days

would be lovely to have bags available in the room to store used/dirty laundry before returning to my travel

laundry and room service facilities are available on request

they also lost some of our clothes for the laundry and it wasn t until the last day that they could locate

room need to have more options like iron box, cheaper options for laundry and a small fridge

close to the station, laundry

modern & clean, cooking facilities, laundry facilities, gym.

to station; friendly, helpful staff; good breakfast; laundry facilities; comfortable

a self-service laundry room

absolutely enjoyed our stay,the room was massive,it's a bonus having a laundry room in the hotel,staff were

ridiculously thin walls. got about 2 hours sleep. think i was near a laundry room or something.

pet bed, w,bowl very, very impressed

i also appreciated having a comfortable reception area where the kids could hang out

wifi was great

our kids loved staying here