the laundry room is closed

go through the front desk and then they lost the key so for 2 of the 5 days i could not exercise; laundry machine

there was an issue with the wifi internet connection though

people walking around the hotel outside trying to sell drugs made it hard for my kids to go to the car but we

parking lot

pool being closed

bed and pillows, access to netflix/amazon prime on tv, having a kitchen and fridge, spaciousness, having a nice

swimming pool & gym & location near legacy boulevard

updated decor, breakfast, pool

location, staff, pool

the hotel advertises food and room service

i enjoyed using the gym and had what i needed

we kept asking for room service to clean it but it was never adequately done or they would come late in the

beds where comfy,room was clean i enjoyed they gym and pool.

no wtitten communications in the room about gym, pool,restaurant hours or tv.

they had laundry facilities

the location. that laundry was onsite and affordable.

has indoor heated pool, gym, laundry facilities

kids were loud and running all over lobby/bar and pool at 10pm

made a reservation for two beds for my kids and an upgrade for my husband and me

desk clerk - 2nd shift; laundry room - both washers doesn t work

room was next to the laundry room which was very noisy

there was laundry on site, a gym, a pool and a bar/restaurant

could clearly hear conversations next door - all hours, housekeeping slamming the laundry bin @ 9am daily access

while doing laundry machine got broken and took my money)

snacks for sale in the lobby, and beautiful pool

we didn't had enough time to enjoy the pool and other facilities. a little price, but worth it.

friendly staff great bar burger's

nice, modern rooms with comfy beds, good wifi, and very quiet

beautiful pool and fitness center

the laundry room was occupied all night, and no one there to remove their clothes.

half of the laundry machines are out of order

was quiet, very comfortable and the staff; from the front desk to the kitchen/breakfast staff were awesome

location, size of suite, friendliess, clean, great breakfast

the room was amazing and comfortable, the kids loved the pool

laundry was terrible, not a good service, i do not know if this was a one time issue they had

comprehensive breakfast offerings

are not so diverse: scrambled eggs, bacon, cereals, some cheese, but you can use your in-room kitchenette to

excellent, i like the buffet style breakfast.

pool was very nice and clean as well as the fitness center

very clean and loved the fitness center and indoor pool. very friendly staff too.

parking can be bad during events

very nice pool, gym, and hot tub

room service. the food was very good, along with the convienence

good breakfast very nice quite environment excellent place if you ever want to get away relax

liked there was a laundry facility

we had a broken dresser. couldn't connect to wifi

this is a minor issue, with plenty of food delivery all around, and the microwave at the snack bar in the lobby

there had been a bar that stayed open later, to end a night with friends more relaxed rather then have to go to

also, i got a good workout at the (albeit very small) gym

i would prefer such a nice hotel to have a bar area and laundry room for extended stays. thanks.

there is a great laundry facility and the breakfast was good

laundry is available for 2$ only

location, laundry room for long term stay

laundry services are forcing the user to pay cash only, without possibility to have coins paid with

pool and hot tub were amazing! conceirge floor was wonderful. everyone was nice and helpful!

clean, comfortable, and good breakfast

very good breakfast. comfortable bed.

on weekend nights, it gets quite noisy outside with kids running around

clean, comfortable. excellent breakfast

price to do laundry was a bit much but i guess since not everyone uses this service it's not a big deal but 2

i love how comfortable the bed is and the perk of having a kitchen

there was a gym and complimentary breakfast

was good and clean ,full kitchen and plates,pots and cups feel like u at home in your own kitchen ,bathroom

great price for a suite with a kitchen, very clean and comfortable!

pool the laundry dryer was broken i didn't know i had to ask for maid service i paid too much for what i got

room location near laundry room and pool very noisy!!!

convenient location, plenty of parking and reasonably priced.

the breakfast options were good and we were able to connect to wifi easily

they gym was small and nothing to clean the machine s with

i got overcharged on my debit card for my stay. no cable. laundry room dryers don't dry clothes

trucks and buses parked in parking lot.

free parking and free breakfast

bit of a trek to find somewhere to eat with kids.

gym was open, good breakfast

good breakfast, there is a laundry room

on floor and then discovered on last day all the water bottles on offer were in the fitness gym

they don t have a room service every day, just every three days, i stay for four days and nobody clean my

there was no courtesy bar which is pretty standard in most hotels

breakfast buffet is nice. bar is nice. staff attentive and friendly.

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

self service laundry is also a plus but it's not free, costs $6 for washing and drying

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

room was well appointed, staff very helpful and shuttle service wonderful.

could have programmed laundry machines to operate with credit card rather than registration to app that was no

the laundry room with free washers and dryers, tv , large folding table, and free coffee is wonderful

i really love that they have on site laundry and a nice gym to do a quick workout

really like their common room with hot beverages and foods for sale (honor), laundry (free) and decently equipped

friendly staff, well-stocked 'shop' with honour system for purchases, no-cost laundry facilities, outstanding

my son had some clean wet clothes he wanted to dry but the laundry facilities were

laundry service was not available

rooms were slightly dated. laundry machines were out of order

there was also a laundry, and a small pool and small exercise room

location to airport laundry on site free parking easy to find

the laundry and the tapas restaurant and the location. breakfast was good.

staff was friendly. guest laundry.

breakfast was fine. staff, mostly, were friendly and helpful. laundry facility was a bonus

hotel was able to accommodate early check in which i appreciated. close to subway stop.

room had a kitchenette with refrigerator and microwave

there is a guest laundry room

free parking

parking, location was convenient if you have a car to travel to other areas

i get a good nights rest i get a good breakfast and the staff is very helpful

but my family is kind of a little bit disappointed about the wifi speed

s a laundry on site

cleanliness, professional front desk staff, pool & gym area was clean.

great breakfast

i really liked the gym.

glad that they included granola for breakfast cereal

great front desk laundry. coff3e is too strong

laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water

everything that happens on the floor above, the smell in the rooms is not pleasant at all, the laundry room is

room, beds, kitchen area, quiet end room, free parking , delicious breakfast and nice sitting

breakfast was very good and really appreciated the appetizers on monday, tuesday and wednesday

laundry facility and location

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

i could also do laundry for free next to the dining room

kitchen/breakfast was very nice

and super accommodating staff, convenient to everything but quiet location, access to the kitchen, comfortable

laundry room was very dirty

i think a free continental breakfast should be added.

i'd like a complimentary breakfast.

no facilities for changing at the pool

the breakfast menu offered was a good variety of fresh, tasty la carte items

at the front desk was very rude in informing us she didn t have any because she was doing laundry

the staff convenience of laundry

hotel laundry room visible behind reception

location free parking stovetop for cooking and a laundry room coffee maker avl. upon request

cashier is the cleaning lady has the laundry person fix it

quiet great laundry facility

staff on reception friendly, laundry, roaring fire and shuttle. breakfast decent too.

the breakfast was good and unexpectedly there was laundry facilities available

laundry room available and washer use comes with detergent

also, there s a coin laundry facility onsite

no on-site laundry.

plus a pool for the kids or oyster bar for adults

the gym and pool

their wifi connection was disappointing

girl (forget to ask for her name) they all go above to make our stay become so comfortable, the breakfast was

also they have coin operated laundry which is a massive plus when you're on long holidays

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really

kitchen and laundry area available if needed

we love the shared kitchen and laundry facility

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities

of the river from the room restaurant/bar on the property complimentary breakfast laundry

laundry on site was an excellent surprise also

she gave us a bay view room that smelled like smoke & near the hotel laundry area, noisy & smoke male rep was

124 is in between the laundry room and a staff lounge or something

throughout and the area around my room 133 permanently strewn with housekeeping carts and dirty laundry trolleys

the laundry service is very prompt

the grille & bar hours were ridiculous. barely open

breakfast due to covid

we ate breakfast at the restaurant and it was excellent

breakfast paid for

the rooms were big and clean. the laundry facility was a big plus for us.

we were able to do a quick load of laundry while enjoying a nice breakfast of eggs, bacon, and french toast

station, 5 minutes to target, and stop & shops, 5 minutes to some local restaurants, free guest laundry, what

friendly staff; ability to order in dinner; clean; laundry facility on the floor; free breakfast

the service its excellent........ and that we can do free laundry was amazing

have free laundry also provided with detergent

complimentary laundry on site

mins walk to north quicy train station, free guest laundry, free breakfast

they also have a laundry room available for free, you just need to provide your own detergent, with tumble

we loved the frr laundry services

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

like when i first walked in the kitchen area the fact that there was dishes there, the bed and the tv with a

staff, room, breakfast, location

kitchen in the room.

laundry area was out of order

was great starting with the staff to the cleanliness i enjoyed my stay with my kids they also loved it

the kids especially like the pancake making machine

enjoy this hotel for many reasons such as friendly staff, free breakfast, and handicap accessible

was great starting with the staff to the cleanliness i enjoyed my stay with my kids they also loved it

no laundry facilities, no safe in rooms

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

missed laundry services but it was ok.

gym and pool we re better than expected.

horrible wifi. amenities not worth it

i checked in my first night, the hotel was not full, yet the front desk person put me over the laundry room and

loved the convenience of laundry room on our same floor

small face cloths no gym no pool no jacuzzi and i know why but that's the only thing i didn't

the swimming pool wasn't open.

gym was a little dirty with cups and bottles left everywhere

only available as promoted was self laundry

pet room smelled like pet urine. breakfast was no longer served after 9am

there was no patio, only a patch of grass and the parking lot

i liked that it was very quiet. things we're simple. parking was convenient.

were on the first floor and there were patio doors in our room that went right out to the parking lot

when the door close , it was so loud keep waking us up whenever someone close their door , the laundry didna

worked a double and when i came back after the gym, someone else was in my room

breakfast was outstanding

cleanliness'. breakfast'. friendly staff

breakfast was great

laundry facilities on the property

the onsite laundry and gym were a great added feature

also laundry facilities on 8th floor are very helpful for guests with a longer stay

good amenities such as k-cup in small kitchen and laundry facilities on site

laundry very useful

no in-house laundry service

on top of that, the internet didn't work after new years, and they had no laundry available either

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

was clean and quite friendly me bernard with the dread help us with the wifi cause we were having problem even

the beds were very comfy, a lot of space, working wifi, mini kitchen if needed

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

walking distance to great restaurants & fenway. kind staff & great breakfast!

all good but wifi very slow. stayed at the the verb many times and this is typical.

not advised when purchasing the hotel that there was pet fees $75

not a big deal but didn't get room service on second day.

the laundry room and exercise room were both fairly priced and had good equipment

on how to use the card for the elevator i was like 5 mins trying to get to my floor the laundry wasnt working

laundry machines need desperately servicing

loved the laundry facilities on site and the breakfast every morning was exceptional

it has a gym and laundry room for guests use

it has a laundry room

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

no kettle or cups for morning tea... the laundry service was not working.

it will be nice to have a couple gluten free options also there is no bar or coffee shop during the day to get

there was good gym and swimming facilities and the location of the property was near boston downtown

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

dryer in laundry was not working.

please stock single load use drying sheets for personal laundry

then during the night my sister hand wash her laundry im the tub, some how she forgot to shut the tub so it

laundry facilities and equipment in the lower level were dirty

the ac was to high and same at the gym was worst

and the absence of the lock on the bathroom sliding door, which is important when you travel with kids

diner was decent bar food, served by a friendly, helpful waitress, and the breakfast buffet the next day was

00 , pet friendly fee applied these fee should be listed and added when reservation is paid and

none. but if i can make a suggestion, laundry room would be nice.

laundry is worst i ever had in my travel life

was horrendous, no on-site laundry, tv access was extremely limited

no fridge no laundry

not an issue but would like to suggest that a coin laundry for guests would be great.

no guest laundry?

no laundry facilities.

liked that breakfast came with our room

also asked if we could get a late check out and told

a local place to stay, staff was friendly, good value for my money and breakfast was a bonus

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

we enjoyed the gym and pool facilities as well

felt the cleaning fee of $150 was a little steep for having a pet since you charge $30 a night extra

room clean & spacious! breakfast very good.

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

no laundry room

and the room service was to die

have to pay extra for wifi and the daily rate for valet parking (it is essential, there is nowhere to park nearby

laundry service was not available. bed was small. wifi was not stable.

it would be very helpful if there was a coin laundry

laundry room

no laundry

missed to have a small fridge at the room, specially handy when you travel with small kids

i asked for more towels & shower gel but they were waiting on the laundry to arrive so they gave me extra soap

dirty laundry left for hours by the lifts

no complimentry breakfast, no laundry on site

got new sheets delivered in a dirty laundry basket

they also offered a free shuttle from the airport to the hotel

also, it seems i was next door to the hotel laundry room - it was noisy

wifi is still rather weak for such a big city

location and price were good. also free parking.

friendly, helpful staff; great location, convenient parking, plenty of hot water for showering

clean, staff are nice, the car is protect with the underground parking

the laundry facility where perfect

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

no laundry machine, parking is expensive

pile of laundry and trash in the hallway when we arrived

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

laundry service is good

careful if sending any laundry as takes longer than they say

laundry bag in room

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

hotel bar closes too early.

the kids got cold fast and could not really enjoy the pool

gym was good

were requested for immediately going out of the building, it was really scary time with the kids, till the

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

top location. great pool and spa. classy decor.

did not like the breakfast buffet, i felt it was overpriced

the cocktail bar became part of my daily routine

the bar was tiny

there was even a laundry room at the hotel

the laundry machines were 4 dollars each

staff was friendly. parking was so convenient.

ground floor room and the motorcycle parking

the facility was easy to get to, and the staff was exceptional. outside parking was adequate.

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

and friendly staff even friendly to kids

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

needs were solved smoothly and effective, large clean room with great breakfast, valet parking, kids

was broke in the kitchen part

good location close to everything, restaurants in walking distance, friendly staff, laundry

no proper laundry service, only service

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

were noise issues with our room and they resolved it well, giving us a room upgrade and free room service, so

i had to call the front desk to get the parents of the kids across the hall to make them stop screaming at 12

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

kids loved the pool and car service was exceptional

pool and hot tub were great

spacious, tidy, clean, facilities, equipment and the world cup shuttle bus!

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

hotel had laundry machines that required quarters, but no quarters were available for change at the front

in house laundry was super useful

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

the coin laundry was clean and available most of the time

laundry out of order, apparently for days

there is an onsite coin laundry, bonus

i also want to use the guest laundry, but was told the dryer was broken

laundry room - was located deep in the south side and requires some walking through corridors and

no coin laundry facilities on site

used free laundry to dry clothes stood out in snow at patriots nfl game

the courtesy laundry room was very helpful

no complimentary wi-fi, laundry prices seemed exorbitant

we needed to do laundry and there were machines we could use

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

room service not good restaurant affiliated to hotel gave me poor service

bar boulud was very mediocre, had nothing to do with daniel boulud's talent

wifi is not complementary as well as breakfast which is a complete scandal !

spa was busy with outside guests which didn t give me the time to have massage sections

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

no laundry facility t

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

no gym no restaurant no laundry service rickety slow elevators

stated there was a laundry, however there wasn't

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

i also had to follow up with the hotel to get my laundry returned

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

room service presentation

we loved the location, peace, rooftop bar facing harvard.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

there was no ac in the gym the day were there.

secure wifi with a password would have been helpful for work pusposes.

room service breakfast was very fresh, and delicious

the gym is small but has a good rage of equipment

super stoked (no pun intended) about the charm of an in-room fireplace, but there was nowhere in sight to get

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

had laundry done by outside service

beds, clean room, and great room service

coffee shop had a great variety of breakfast and lunch items

room location was in front of laundry room - all night long the doors of that room were opening and closing

they don t have laundry room

perhaps adding a laundry service on site would make it better

there is no laundry.

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

great location, flexible check in and laundry service.

no laundry bag was provided

also, you can use laundry service if you pay 10 dollars per a bag

say who stands out, but we must name joey who got us a new room, when we weren t happy with the wifi in our

was great the bar the staff the food my room was great

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

excellent service and wonderful breakfast .

breakfast was pre-fab

location. doormen. butler service. room. housekeeping. room service.

ce, in 4 breakfasts)

the price of the food and limited room service menu.

very nice hotel. friendly staf. good location. well equiped gym (new machines)

thermostat worked well, room service friendly and efficient, facilities up to par

beds are super comfy, rooms are quiet and spacious, oak bar is really fun, room service is great - location is

oak room was angry at us for sitting in her empty section after buying a drink from the bar after kitchen close

no laundry service, restaurant check can't be charged to the room

wifi was good

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

lovely touches (free drink in the bar on arrival; our room was decorated with balloons and rose petals as it

) (i think it's a very pet friendly hotel) and i paid $25 to 'adopt' him and got to take him home

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

peloton bike at the gym ( excellent

is no late night room service, no food post 11

door staff was very friendly with the kids

additionally you advertise laundry/pressing service, but again, no

the staff was friendly towards my family and our pet

the price of breakfast

wish there was room service

i dislike extra charge for good quality wifi. everything else, great.

spacious room, refrigerator, stove, laundry, very helpful staff, good price for the

there is a coin-operated laundry room on site

booking. com photos need updating to remove bbq and laundry, as not present now.

stom eggs for breakfast, restaurant and transportation recommendations), a full apartment, laundry& exercise,

on the second floor, there's a laundry room with multiple washers and dryers, which was super convenient for

our son liked the gym

the decor and that you have the gym, office space/laptops accessible and bar area.

the gym on site is clean with nice equipment

bar service great and breakfast excellent

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night

no laundry service facility

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

it s a basic hotel with wifi in the room but no laundry or room service etc

small rooms, no room service, horrible valet customer service

had a nice bar on the roof

the hotel doesn t have some basic thing like microwave and laundry service

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

were charged for laundry we didn t do

wish the hotel had a self laundry mat on site

somehow we ve lost some items probably in the bed linnen laundry.

free water, coffee and laundry were all great touches

they also have a washer and dryer enabling you to do your laundry for free

a vending machine with snacks and laundry supplies (ie. detergent)...

didn't find a laundry bag in the closet

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

in general choose a room without a fireplace in winter

location trendy contessa on 17th floor nice bar gym & kind service it s a 5 star after all !!!

it s a beautiful classic hotel on the public garden in boston the suites have real wood fireplaces and the

an early check in