laundry room was very dirty

pool is great- it is warm and just the right size to stretch out with a cool skylight.

and the staff in the reception area and restaurant bar were phenomenal

breakfast was not available during covid.

is marriott - almost everything is perfect (but breakfast

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

i could also do laundry for free next to the dining room

laundry facility and location

exceptional breakfast, including bagels, fruit, yoghurt, etc, on a thursday morning

kitchen/breakfast was very nice

we love the shared kitchen and laundry facility

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities

laundry, ice, and maps were available as well

access to clean, full kitchen, dining room, laundry facilities, outdoor deck and patio

laundry facilities available in the basement which is great for anyone on an extended holiday

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

self service laundry is also a plus but it's not free, costs $6 for washing and drying

the drivers for their shuttle to boston children s, namely billy, simply the best

the laundry and the tapas restaurant and the location. breakfast was good.

breakfast was fine. staff, mostly, were friendly and helpful. laundry facility was a bonus

staff was friendly. guest laundry.

room had a kitchenette with refrigerator and microwave

room, i enjoyed the fact that it had a comfortable desk, good wifi, spacious bathroom and a mini kitchen with

the laundry service is very prompt

they cater to family of patients of the local hospitals with free breakfast as well

breakfast paid for

we tried to order room service but couldn't because the grill did not have enough staff.

it was clean and the room service food was good

good breakfast, there is a laundry room

did not have breakfast, the kids wanted mcds

perfect for me the staff was very friendly and helpful i felt safe as i was traveling alone the bar and food

i was surprised that with the amount of money i paid, and the high star rating, that there was no room service

weren't many amenities for the price, complementary breakfast or discounted happy hours at the bar would have

laundry very useful

also laundry facilities on 8th floor are very helpful for guests with a longer stay

we didn t use it, but if we need to do laundry it was available and maintained

if you are near the laundry room you can hear the washers on

laundry facilities on the property

elevator access to floor 3 where the gym and laundry room was

they have a laundry facility for guests which is great if you are travelling a couple of days

more frequent service of shuttle bus.

very expensive ($45 daily), free wifi very poor and, of course, the upgrade was paying and breakfast is out of

location and indoor pool

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

pile of laundry and trash in the hallway when we arrived

the laundry facility where perfect

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

no laundry machine, parking is expensive

hotel had laundry machines that required quarters, but no quarters were available for change at the front

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

the coin laundry was clean and available most of the time

in house laundry was super useful

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

outdoor pool closes at 10pm :(

not a big deal but didn't get room service on second day.

really friendly staff, unique and cool rooms, convenient breakfast, a fantastic hotel.

we want to come back when we can swim in the salt water pool

the nespresso machine in my room was dirty, and i had to follow up to get my laundry returned

i also had to follow up with the hotel to get my laundry returned

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

room service presentation

we loved the location, peace, rooftop bar facing harvard.

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

no laundry room

time we came in the door, the kids from the valet parking helped us

from accommodating early check in to sending complimentary champagne and chocolate for my husband's birthday

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

laundry out of order, apparently for days

they also have a laundry onsite and they serve breakfast daily

they have laundry service but no coin machines available for guests which we did not like

i also want to use the guest laundry, but was told the dryer was broken

it is very unfortunate for such kind of classy hotel, no gym and no laundry facilities

staff was exceptionally courteous and helpful, room service was fabulous, and there is one of the best restaurants

felt very welcome, from the doorman to the front desk & breakfast people

the staff were friendly and greeted our kids with care packages upon arrival

got room service from the uni restaurant next door and it was terrible

additionally you advertise laundry/pressing service, but again, no

lovely place, hotel bar was cozy, check in was friendly. a+

too small a gym for hotel that size

excellent location, comfortable room, good wifi

are behind the toilet and super tough to reach while seated for $500 a night you have to have room service

t include wifi that would have been an additional charge so i had to use my hotspot no on-site laundry the

the pool was not great and crowded with a bunch of kids making exercise impossible.

also, free wifi

the pool was not great and crowded with a bunch of kids making exercise impossible.

friendly staff .room service is perfect. great breakfast buffet!

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

top location. great pool and spa. classy decor.

the fitness center including a lap pool was the nicest fitness center i have used during business travel

did not indulge in breakfast

no restaurant breakfast, had to order room service

careful if sending any laundry as takes longer than they say

for example, you could provide mugs instead of disposable cups in the room and not wrap clean laundry in so

laundry service is good

laundry bag in room

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

kitchen was spotless, even the dishes glasses silverware sparkled

very pleased with the selections you have for breakfast.

stayed with 4 kids and myself

no laundry

laundry service was not available. bed was small. wifi was not stable.

it would be very helpful if there was a coin laundry

laundry room

wifi did not work and room was small

no restaurant or room service.

restaurant staff including room service person were all very wonderful

water, tea and coffee bar was very appreciated

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

if you are a hotel you really should have a laundry room

no do it yourself laundry

they were nice about late check out

protocols prevented any kind of room service (even leave at the door)

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

also they are pet friendly

the breakfast was good with a lot of options and plenty of seating

friendly staff, room had a full size kitchen, freezer, cooking range and enough cutlery

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

the wifi didn t work very well. i had to use my phone s data to connect.

very nice and clean house with a kitchen

none. but if i can make a suggestion, laundry room would be nice.

not an issue but would like to suggest that a coin laundry for guests would be great.

was horrendous, no on-site laundry, tv access was extremely limited

laundry is worst i ever had in my travel life

no fridge no laundry

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

pet friendly hotel

nice quiet hotel with a fabulous rooftop pool and bar

no pool? no gym?

spa was terrific. room service very good. staff throughout the hotel were outstanding.

due to covid there is no bar and restaurant, not their fault. you can still have room service.

gym super nice

spa was terrific. room service very good. staff throughout the hotel were outstanding.

used free laundry to dry clothes stood out in snow at patriots nfl game

i wish there was self laundry service

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

laundry was very starchy and was unable to use the washes in the shower due to the caps being

we needed to do laundry and there were machines we could use

the bar and restaurant provided great food and very pleasant service

the room was beautiful with a fireplace and great view

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh

boutique hotel in fabulous location. staff were lovely and even had a lively irish bar onsite.

see above re breakfast. room service was good generally.

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

soaps, wish i had a little plastic laundry bag for dirty clothes

no laundry facilities

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

no self serve laundry nearby.

stated there was a laundry, however there wasn't

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

delicious breakfast of freshly backed pastries, croissants, coffee and fresh fruit served daily

bar and restaurant in the lobby offers guest discount

location the friendly, professional and helpful staff the quality and variety of the breakfast entrees the large

nice outdoor area for breakfast

great value but does not have a full bar and only a small evening restaurant

they literally put us in a smaller room, difference being a larger bathtub not by much with spa jets

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the

everything from the check-in process to room service to bar 10 to the concierge desk to the location

the space of the room - the friendly staffs - laundry

big room and laundry facilities

easy to access to the parking at the back and the laundry room located at the 2nd floor is quite helpful; it

however we love the gym and the convenience of laundry facilities

laundry room was convenient

location very clean staff attitude gym

breakfast in the oak room was great - best pancakes ever!

gym was located on top flor modern and

the gym facilities were exceptional. the staff is very attentive and helpful.

i had breakfast at the oak kitchen restaurant, it was good and the staff were very attentive.

there is free wifi

no room service, no mini bar, no room cleaning

gym was boring, like all other

didn t have room service

to accommodate breakfast room service at 530am

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

there was no breakfast! no amenities! no room service, no housekeeping, none!

for a hotel that big, it should have a bigger gym

wasn t much around it. our room was close to the 24 hr gym so could hear weights

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes

excellent service, particularly from the butler. enjoyed the gym and spa. the

ce, in 4 breakfasts)

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

excellent service and wonderful breakfast .

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

no in-house laundry service

on top of that, the internet didn't work after new years, and they had no laundry available either

free breakfast offered variety and the waffle bar was a bit of genius

nice variety and well maintained kitchen and dining area.

expensive) experience: there was no indication (written or verbal) that it was only dry cleaning laundry service

no self-laundry facilities on site or nearby. very large bed took up much of room.

very comfortable clean room. fast wifi connection.

was exactly what i expected: clean, safe, and very comfortable for myself and my two kids

has a vibrant bar that serves food

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

there is no laundry.

they don t have laundry room

room location was in front of laundry room - all night long the doors of that room were opening and closing

we were overcharged for a laundry service but it was alright

no laundry service, restaurant check can't be charged to the room

lovely touches (free drink in the bar on arrival; our room was decorated with balloons and rose petals as it

the wifi is fast and free, and there are usb outlets by the bed

early check in helpful reception

get wifi in my room

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

room service was good, but was

room smelled like fireplace

great gym

wifi was difficult to log onto to

somehow we ve lost some items probably in the bed linnen laundry.

the hotel doesn t have some basic thing like microwave and laundry service

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

wish the hotel had a self laundry mat on site

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

also enjoyed the bar area

our room had a great view of the park and the pool / gym were great

did not like the room service

didn t collect my room service dishes when i asked, so they just sat there all night

free guest laundry

didn't find a laundry bag in the closet

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

the entire stay was perfect. having a laundry room was clutch as well.

a vending machine with snacks and laundry supplies (ie. detergent)...

also, it seems i was next door to the hotel laundry room - it was noisy

parking garage was nice as well as the location . great coffee and good price .

location and price were good. also free parking.

the wifi worked as well very nicely

clean, staff are nice, the car is protect with the underground parking

everything was on good level except the laundry

very late room service so not always done when we had been out for the day

in room service can be ordered from the tv which is a great idea except that the options are limited

we like room service so a lot can improve in this domain .

everyone was so friendly, including the bar staff

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

staff, buffet breakfast & location.

there was no room service menu or any hotel packet that told you when checkout was or

booked a big corner room with a view over the city, travelling with two kids

the laundry service was really slow and expensive.

laundry service, although there's a laundromat in walking distance

to having to remind the laundry being picked up 2- 3 times

the gym is on the smaller side. the hotel seems a little bit on the older side.

very nice room and quite big. nice ambience and cool bar plus helpful staff.

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

also a big plus that the hotel has self-service laundry

liked the location, facilities including the gym and games room and free laundry for guests

a big plus for the free diy laundry service

beautiful and spacious hotel with a wonderful restaurant, gym and laundry room !

clean, wifi, good location!

great location and fun theming. check in was easy, and they allowed early check in, no problem.

some weird creepy looking kids were hanging out right by the entrance one night blasting their god awful

the location is great, staff was friendly and helpful, love that it was pet friendly

is a bar at second flour also is the check in place

that there was no laundry room.

maybe a laundry would be good

no complimentary water and no laundry machine. staff are not welcome

laundry service was just a block from hotel

the bar was outrageously over priced

good price but with that comes partying kids in the rooms

), steep pet fee with nothing in return (no bowls or beds - not a must but for $100 the hotel should do

room service location and property itself is great.

the entire lobby is a bar and quite the social scene on the weekends

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

the wifi is a bit rough especially if you re trying to conduct business meetings.

membership is not recognized by their network, so everyone must enter an access code to get wifi

also, no laundry on site

room located next to laundry and gym

no coffee maker in room, had to ask for wifi password, otherwise it implies you have to pay.

getting the wifi to work was way too time-consuming.

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

the services were not good i had to suffer as a foreigner to find laundry, the staff were not helpful in that

missed laundry services but it was ok.

no laundry facilities, no safe in rooms

location is a little out of boston. the pool closed early and the gym was small.

kids loved the pool and swam every day 2

we also enjoyed the coffee and breakfast in the morning

breakfast was plentiful

great full breakfast, good privacy and thick walls

bed was uncomfortable, and gym was pretty small

was near all stores,td garden and the new casino

bar service great and breakfast excellent

the decor and that you have the gym, office space/laptops accessible and bar area.

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night

the bar area was also a fun place to go after

the decor and that you have the gym, office space/laptops accessible and bar area.

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

not much. we had a pleasant stay. wifi was too slow.

wifi was really slow

clean, offstreet/free parking, breakfast and free wifi

only room service

foyer bar closed sunday evening on a holiday weekend

room service got every item on my dinner order wrong

location luxury gym

great hotel. looking forward to the return of the mini bar when checking in at midnight.

the laundry room was small, the gym could be a bit larger.

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

laundry facilities were good and meals were great and well priced

the laundry isn t used as much on vacation, i had to and it was really dirty with mold growing on the

there were coin operated laundry facilities on the second floor which we discovered too late

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

the hotel staff 100/10 *claps* also let me late check out which was great for me

bed and pillows were comfortable; room service was speedy and food was delicious

the room was spacious - had a king suite w a pullout sofa couch for the kids and the staff made up their bed

very clean and luxurious installations and the bar experience was great

wish room service was available and there was an incident with not getting our laundry back on time so that led

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

no laundry service

expensive no laundry facilities

ability to request additional items such as laundry detergent

it has a gym and laundry room for guests use

laundry was always full so didn t get a chance to do my laundry before moving onto next

laundry machines need desperately servicing

on how to use the card for the elevator i was like 5 mins trying to get to my floor the laundry wasnt working

breakfast was great, i loved having an exercise room and laundry on site

please stock single load use drying sheets for personal laundry

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

helpful, kind and nice a large spacious room large bath good and varied breakfast free parking, laundry and pool

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

the coin laundry wasn t properly working.

also no laundry

the room was well equipped and the wifi worked well

shuttle to harvard square

restaurant and bar closed, gym tiny. little pricey without those options.

just right for relaxing, heat worked consistently and quietly, shower was lovely, coffee in the bar was strong

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

no kettle or cups for morning tea... the laundry service was not working.

it has a laundry room

the bar and restaurant - bartender and waitress were not very friendly tho

they had a fantastic gym

no laundry service facility

it s a basic hotel with wifi in the room but no laundry or room service etc

microwave in the room, the staff didn't know what a laundry bag was, didn't have any suggestions on where to

had a nice bar on the roof

rooftop bar is awesome too

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

need a bigger gym or access to bsc next door

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

great staff. clean. smelt nice. nice bar / gym area

the best part was the bar lounge, great food drinks and bartender.

the gym is a joke

part of town to walk around right across the street from boston common and beantown grill and bar right next

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

they accommodated my request for an early check in and were very professional, polite, and caring

great buffet breakfast at a reasonable price but wifi is $10 a day which i was surprised at expected free wifi

we were told that this is pet friendly and i called days ahead to verify that we were all set and no other

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

no self laundry facilities

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

wifi didn t work. no room service.

we were also told room service was available until 11 but when we called at 8:52 pm to order food, we were told

laundry using system

they said they hadn t got laundry back

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

were doubles not queen no laundry

sports deck was amazing for the kids and adults

although the corporate website claims laundry facilities, there are none

it could have laundry facility, like the club quarters in the loop - chicago, il

cleaners tend to block one of two elevators for moving laundry

cq in a chicago has it's own guest laundry, unlike this one

website says free laundry is included , but they did not honor it

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it

continental breakfast was good

we wish the bar had been open.

the gym was small and needs some updates

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn t working in